Business Profile

Ecommerce

Groupon, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,875 total complaints in the last 3 years.
1,336 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/06/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a discounted gym rate to ************ 9/22. Groupon advertised I could purchase another, so I did. The Merchant told me I could not have 2 and if I wanted to continue I had to pay for a membership. I did so. I then converted/transferred the amount of the 2nd purchase of $72 to Groupon Bucks to me used for something else/another seller/merchant. I found something I was interested in and I no longer had any value in my Groupon bucks account. Contacted **************** and was told to gift it to a friend. I escalated it and was told there was an expiration date and I missed it. Groupon left it at that. No offer to allow me to use the monies Ive already spent. I was unaware of an expiration date as the fine print states there isnt one. The original voucher expired and again the Merchant stated I could not use it. I want either my money fully refunded or back to use in Groupon bucks for what I want. Total amount spent $72.00
Business Response
Date: 08/21/2023
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: We apologize for any confusion with this.

I see our team has already provided you with an exception and that you have completed the trade-in and used the credits towards a new purchase. Please note that if you initiate a trade-in, it is only valid for certain period of time, which is always included in the confirmation email you receive. The trade-in will not be extended or re-issued if you miss the provided period.

For your concern with the voucher's expiration and limit, the Fine Print of the offer does indicate "Promotional value expires 120 days after purchase" and "Limit 1 per person, may buy 1 additional as gift(s)".

Having the option to purchase additional vouchers does not indicate that you will be able to use the same offer with the merchant multiple times.

Please note that the general cancellation window is 3 days from purchase. Your purchase was made on 10/16/2022, expired 02/13/2023 and the cancellation request to our team was made on 08/01/2023.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:08/06/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Friday August 4th at 6:44 pm EST I purchas** the following groupon order # ****-146062-160258.******************************************************** I chose the first option (Haircut with Moisturizing Treatment, Blowout, and Paraffin Hand Dip) for a total of $62.10. I didn't have an account for ********************** and check** out through guest checkout. I mistakenly wrote my email as ************************ instead of ************************. I wrote an N instead of an M.The email address I mistakenly wrote does not exist. There is no groupon account for **************************************, nor is there an existing email whatsoeverfor that name. I tri** emailing it to be sure, and got the bounce back email (screenshot).I reach** out to groupon asking what ne**** to be done to have it refund**, or transferr** to the account ************************** I had now made to resolve this issue. They respond** by asking for a few details about the card it was purchas** with. I provid** all the information request**. (screenshot includ**). They respond** by saying I ne**** to delete the duplicate account and that they could not merge them. Once again, there are not two accounts- the gmail.CON address I typo-** for the guest check out doesn't exist as an email, or as an account for **********************. Therefore I can not delete a non-existent account. ********************** says that they will refund an order only up to the first three days of purchase. With that in mind, I have reach** out 11 times now to make sure this can be handl** within that time frame. Now I can't get a response from them whatsoever. I don't understand where the receipt and r**eemable groupon emails went, seeing as the email I wrote for them is not real.Am I correct understanding I just threw away $62.10? Even though the receipt and r**eemable voucher would have bounc** back when they were sent to a non-existent email address?Please do not hesitate to reach out to me as soon as possible over email or phone at **********.-***********************
Business Response
Date: 08/21/2023
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: *** apologize for any trouble with this. I reviewed your case details and understand your concern.

Please note that email addresses are not restricted to any specific terms and there are a lot of domains like .com, .co.**, .br, .in, .*******, etc. So systems cannot be programmed to automatically reject any email directly provided by a customer.

Of course, when you register for an account on our website, we send a verification email. But if you're making a purchase as a guest, which is specifically offered for customers who do not want to register their details with us, there is no way for us to verify the validity of the email.

Regarding the refund request, I wasn't able to find any response from our team denying a refund due to a 3 day return policy, as this order was never charged for.

Our system had detected this as potentially unauthorized and had stopped the payment. Your card was not charged towards this order.

Our team initially requested the billing details to locate your purchase as it was not under the email address you provided. Later the account was updated with your correct email address so you can login and view the purchase details.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:08/05/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello,On July 20th, 2023, I purchased a reservation for 9 at ***************************** (Order # **********). The reservation was for 1-hour long paddleboarding and we chose July 23rd at 1 pm to redeem the voucher. We drove an hour away to get to the reservation only to find out that the park entrance was closed for at least 2 hours. There was no other way to access the merchant and waiting for the park to reopen would mean missing our reservation. I first contacted Groupon on 7/24/23 about the issue. Groupon requested I send proof of the closure, so I responded with 2 images from 7/23/23, at 12:39 pm which shows the "park is at capacity", they barricaded the entrance so there was no possible way to get in (attached in this complaint). Then Groupon sent another message requesting a note from the merchant confirming the park closure (attached) and said "When we receive that forwarded email with the required information, we'll be able to issue a refund." I contacted ***************************** and they sent me an email confirming the park closure (attached). Groupon responded that they would escalate the issue internally and would respond back "shortly." I had submitted all of the information Groupon requested and on July 26th, it was communicated by their team that once the email was received from the business (confirming it was impossible to utilize the Groupon), I would be issued a refund. Now, this is being prolonged further by "escalating internally" even though their customer support team communicated that the email was the last step.We've now exchanged over 10 emails back and forth and they continue to drag this out. Their last email stated they contacted the merchant and there was no cancelation nor a reschedule. I did contact the merchant after we couldn't get in the park - we did not cancel because we drove there to use our vouchers! We are not rescheduling as we are due a refund under the circumstances that there was no way to use the vouchers!
Business Response
Date: 08/21/2023
Hello ********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: We apologize for any trouble with this. I reviewed the case details understand your concern.

I see you've indicated that you neither cancelled nor re-scheduled your tickets with the merchant. When the issue was escalated on our end per your request and our team contacted the merchant, they confirmed the same.

The screenshot of the email you've provided for the merchant reply only indicates that you couldn't get in at that time, but also that the merchant will be expecting you to return in the future. It looks like no specific request for a cancellation was made, so it is not noted by them.

If you're not looking to re-schedule, you will have to cancel it first before we're able to process a refund. Once you cancel your ticket with the merchant, forward that confirmation so we can take it from there.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 08/23/2023

Complaint: 20428364

I am rejecting this response because, per your request, I now have a cancellation email from the business, which I will attach. Please issue my refund.

Sincerely,

*******************************
Business Response
Date: 08/28/2023
Hello ********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: My apologies for the trouble.

I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.

Thank you for your understanding.

With care and kind regards,

Swagat B
Manager
Groupon Customer Support
Customer Answer
Date: 08/30/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************************
Initial Complaint
Date:08/05/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a pair of Groupons that I have been unable to use due to not being able to contact the merchant. I have detailed the problems to Groupon over 20 email correspondences with Groupon telling me different things each time. Below were my attempts to reach the merchant on their public ally posted phone number. - Call and Text on 7/14. The voicemail message said that texts would work with that number.- Text on 7/19.- Multiple calls on 7/26.- No respond to any contact.The experience with Groupon has been hands down the WORST customer service I have ever experienced. On the website I see many other consumers have had similar experiences.I just want the money I paid back, given Groupon sold me something that I have not been able to use.
Business Response
Date: 08/20/2023
Hello ****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry to hear that you are unable to reach the merchant to schedule your reservation.

I checked and see that the number you tried reaching them is not the correct number that is on the voucher. Hence you are unable to reach them.

Right now, I can see that this Groupon is expired and expired Groupons are not eligible for refund.

Here is the refund policy's link for your reference: ****************************************************************

In general, it is not our policy to refund the Groupon that is expired. However, in your case, we have made an exception.

Given the circumstances that led to your request, I am happy to process a full refund in Groupon credits. Groupon credits are simple to use, and never expire for you to use towards any purchase on groupon.com. We often run our more popular deals more than once, so hopefully a similar deal to this one will come up soon.

If youd like me to go ahead and apply the credit, just let me know by replying to this email.

Regards,

Deepa
Manager - Groupon Customer Support
Customer Answer
Date: 08/22/2023

Complaint: 20428231

I am rejecting this response because:
I contacted Groupon well prior to the expiration of the deal. The customer support from ********************** has been awful! The number I was calling for the merchant was the published number on ****** for that merchant and I left messages on a voicemail that identified itself as the business voicemail box.

Sincerely,

*****************************
Business Response
Date: 08/25/2023
Hello ****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry for the trouble.

I checked and see that this Groupon is now expired. In general, it is not our policy to refund the Groupon that is expired to original form of payment. However, in your case, we have made an exception due to the merchant issue you've mentioned.

In this case, I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well.

Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.

Let me know if there's anything else I can do for you.

Regards,

Deepa
Manager - Groupon Customer Support
Customer Answer
Date: 08/28/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
Date:08/05/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought GroupOn order#********** during my ******* trip, but the voucher not accepted by merchant, so I requested for refund, after 3 days I got a mail response mentioning they cant refund as it marked as redeemed though its not , after I sent the proof they agreed its not redeemed but now they refused due to its out 3 days cancellation period, the the delay was due to their slow and inability customer team member and they are showing that cause to refuse my refund, GroupOn took my money and closed the door. I have been using Groupon from last 8 years but GroupOn went downhill now, I will never use Groupon again.
Business Response
Date: 08/21/2023
Hello Mani,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: We apologize for any confusion with this. I reviewed your case details and understand your concern.

I assure you that we always take into account your initial contact when refunding any orders. Your order was purchased on 07/27/2023 and your initial contact for refund was on 08/01/2023. After the preliminary review of the voucher's redemption status, your request was denied 08/04/2023. Please note that the refund denial was not based on this response date of 08/04/2023, but your initial contact, which was 08/01/2023, that was already outside the 3 day cancellation window.

I see you have traded-in this voucher for a new purchase now.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:08/05/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I mistakenly purchased tickets twice on 7/28/23 with Groupon. It said you could cancel within the first 3 days after purchase. I immediately clicked cancel and saw that it noted the cancellation.I paid through Paypal and waited for a few days and saw no refund. I messaged them 2 times over the next few days asking if the refund was processed as it had not been deposited back to my account. They said it had been refunded. In the meantime I went on to purchase 2 tickets and thought it was being deducted from my debit card on file. After seeing the refund had not come back on my account I again messaged to find out what the issue was. At that point they said they had refunded me in "bucks" and that I requested them. No, I did not. They then said they could not refund the amount as the 2 new tickets had come off of the bucks balance. I said reverse them as they were never intended to come off of the "unknown of bucks" and refund my money. They absolutely refused to correct this problem or direct me to someone who could.This seems to me to be a very deceptive practice. I did NOT ask for "bucks" nor did I even know they existed. There was not mention of "bucks" when inquiring regarding my refund at any time.I would like my full refund and if that takes reversing the 2 tickets they charged to the "bucks" without my permission and repurchasing them at the vendor then do it.
Business Response
Date: 08/20/2023
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry to hear that during self-service cancellation, your refund was processed to Groupon Bucks instead of the original form of payment.

I can see that your refunded Groupon Bucks was partially used for the new purchases and unfortunately, we don't have the option to refund the partially used Groupon Bucks back to PayPal.

The Groupon Bucks you have in your account will never expire and can be used for all the Groupon purchases.

Here is the refund policy's link for your reference: ***************************************************************************;

Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Initial Complaint
Date:08/05/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased 2 Groupons one on May 19,2023, and one on July 18,2023. Both are beauty services. Paid $115 total. I live in ****** and searching for local services, these Groupons came up on my search. One service in *********** and one in ********.I made the purchase and did not make my appointments right away. When I went to make my appointment, I realized the deals were for states beyond my ability to use. Living in ****** it is impossible for me to use these Groupons. I requested a refund and was denied due to the purchase being more than 3 days prior. My complaint is that these deals came up in my ******** ****** search. Their locations were not clearly visible when I made my purchase. The Groupons were numbers; Groupon Number: VS-ZKC1-Z19J-****-TG3W for Shellys Hair Studio in *********** $70.40 Groupon Number: VS-JJ66-6WN5-MG3B-HV2H for Honey Strands Salon $45.10 Groupon has refused to resolve the issue. I feel I have been cheated out of my hard earned money. They have refused to take accountability for these out of area Groupons to come up on my ******** ****** search for beauty services. I believe I deserve a refund and that the mistaken purchase is the fault of Groupon.
Business Response
Date: 08/21/2023
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I can confirm that your order was refunded to Groupon Bucks. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.

Refunds issued as Groupon Bucks are available for use in your account immediately. They can be applied to eligible purchases on our site until they run out. You can see your balance in the top right corner of the page when signed in at ***************************************************************.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:08/04/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have contacted Groupon regarding a company that I purchased a groupon from them. The company redeemed the groupon on July 26, and I had never contacted the company for service. I contacted Groupon regarding this, and Groupon is asking me to have the company send them proof that I did not ask them to redeem the Groupon. I informed Groupon that if they took the time to read the recent reviews on the Groupon website regarding this company, they would see that this company has been scamming customers and redeeming groupons without providing any service. I am requesting a refund immediately since the groupon purchased from Groupon, the company was never contacted and no service was ever provided by the company that Groupon is allowing to scam customers through its website. Scamming company being promoted by Groupon: *********************************************************************
Business Response
Date: 08/20/2023
Hello ********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I am truly sorry to hear about the experience you had redeeming this Groupon deal. We're always working to make sure every Groupon experience is both fun and a great value.

I checked and see that your Order # ********** was canceled and refunded to you as Groupon Bucks on 08/10/2023.

The refunded Groupon Bucks was also used towards the new purchase.

I can also see that your other Order # ********** was failed and not processed due to card decline error by your Bank. So you are not charged for this failed order which you can double check from your Bank statement.

I once again apologzie for the trouble with this purchase. I sincerely hope you find your next Groupon experience to be more enjoyable. Please let me know if there is anything else I can help you with.

Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Customer Answer
Date: 08/23/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:08/04/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I searched for pest control deals in my ZIP code and was offered one for $50. After I purchased the voucher, I attempted to call the pest control provider and was given voicemail. After the weekend, I called again and learned that they are located out of state and that I live far outside their service area. The voucher is unusable. After contacting Groupon, they said my request was too late and refused to refund. There has been no exchange of goods or services, and theyre refusing to transfer the voucher to anything of value, effectively just taking my money for nothing.
Business Response
Date: 08/20/2023
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry to hear that you are uanble to redeem the Groupon due to the fine print restriction regarding the service area.

Unfortunately, I'm unable to locate the Grouon under the email address *******************. In this case, could you please help me with more information to locate your order and look into the issue?

Ive requested more specific information in my direct email to you. If you have any additional questions, please reply to me there.

Regards,

Deepa
Manager - Groupon Customer Support
Customer Answer
Date: 08/22/2023

Complaint: 20423722

I am rejecting this response because I have responded to the direct email referenced in this reply and still have not heard back from the vendor. As my only options are to use this rejection link to keep the case open or to use the accept link to close the case, I'm following this procedure to keep the case open and hopefully receive a reasonable concession from the vendor.

Sincerely,

*************************
Business Response
Date: 08/28/2023
Hi *****,

Thank you for your email.

I've just canceled this order and issued a refund in Groupon Bucks to your account. You'll receive a confirmation email as soon as they have processed.

These Bucks are available immediately and never expire. You can check your balance any time from your My Groupons page.

When you're ready to use your Bucks, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Bucks in your account will be deducted from your total.

Please enjoy and let me know if I can help you with anything else.

Regards,

Deepa
Manager - Groupon Customer Support
Initial Complaint
Date:08/04/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Groupon from Upscale Moblile (sic) Detail on June 17, 2023. I attempted to utilize the Groupon on June 27, 2023 and the number supplied *************) is a non-working number, as I tried on numerous modalities to use the number. I contacted Groupon that day and received a response the next day that they would investigate and try to contact the vendor. After numerous additional requests, I received a correspondence from a ******* telling me to try ************** as a number for the vendor. This number made sense, as it was a ********** area code (where I bought the groupon for use) and a legitimate exchange unlike the 555 exchange that is typically reserved for movies.I called that number and texted with the owner, who confirmed that they were with Upscale, but asked to see the Groupon. The owner said that they never signed up with Groupon, which lead me to believe that someone is impersonating ************** Detail. I immediately alerted Groupon, who asked where I got the 973 number and stated that the 555 number was correct. At this point, I asked for a refund. However, I was denied, as they said it was outside of three days, their policy. Since then, I've repeatedly asked for a refund, they say they'll investigate, and then they come back and say that they talked to the merchant, who confirmed the number. I've gone through this cycle 4 times, to no avail. Perhaps more disturbing is that more people can still purchase this groupon, with a non-working phone number still present. *********************************************************************
Business Response
Date: 08/20/2023
Hello ***********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry to hear that you are unable to contact the merchant using the number on the voucher.

I checked and see that your order was canceled and refunded to the card used for the purchase on 08/13/2023.

Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.

I request you to allow about **** business days for the refund to reflect in your Bank account.

I once again apologzie for the trouble with this purchase. I sincerely hope you find your next Groupon experience to be more enjoyable. Please let me know if there is anything else I can help you with.

Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Customer Answer
Date: 08/22/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************************

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Groupon, Inc. is NOT a BBB Accredited Business.