Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Groupon, Inc. has 8 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2801

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 620 Chicago, IL 60654-2822

• 

  Groupon, Inc.

  Ave. Ponce De Leon #653 Suite 3-B San Juan, PR 00908

• 

  Ideel

  620 8th Ave 45th Floor New York, NY 10018-1741

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/08/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase with Groupon and since have regretted it. When I tried to redeem it the merchant system was down. I paid out of pocket and know I have 2 unused vouchers. They dont expire until ****. Reached out to Groupon live chat and email, which is a joke. With little to no resolution I'm out of $120. There is nothing in the fine print about sales are final. I would simply like to exchange because I'm no longer visiting *********.

  Business Response

  Date: 08/19/2023

  Hello ********,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: My apologies for the trouble. 
  
  I've just canceled both those orders and issued a refund in Groupon Bucks to your account. You'll receive a confirmation email as soon as they have processed.
   
  These Bucks are available immediately and never expire. You can check your balance any time from your My Groupons page.
   
  When you're ready to use your Bucks, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Bucks in your account will be deducted from your total.
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 08/22/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:08/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July 19 I ordered an anklet from Groupon. I checked Groupon site and it says my item was delivered July 25th. However I never received it. I reached out to Groupon and they informed me that I would have to contact ************************* I contacted them and they said it was nothing they could do on their end because the anklet was listed as delivered.

  Business Response

  Date: 08/21/2023

  Hello Joy,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: We apologize for any trouble with this.
   
  I reviewed your order details and was able to confirm that the delivery was indeed completed successfully.
   
  You can check the same from your end as well : www.ups.com/track
   
  Tracking number : 92748903029102543401860647
   
  You can contact *** directly if you're looking for any additional details on the delivery confirmation.
   
  Thank you for your understanding.
   
  Regards,
   
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:08/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Groupon lacks professional customer service protocol. **************** Issues must be addressed thru use of the chat virtual assistant or by email. It is very time consuming and frustrating to be required to locate Groupons customer service topics and not to find the topic you need to resolve your issue. There is no one who can or who is willing to personally assist you. An incident such as I will describe below should be have been resolved without Groupons rejection:On the Groupon App, I selected and purchased computer software for ***. After the purchase was final, I observed the computer software for Windows was selected as purchased instead. I do not own a Windows computer. I own an Apple and need software for ***.The Groupon coupon has NOT been redeemed nor has the software been opened or used. I asked Groupon how to exchange the Windows version for the *** version. Both versions of the software were advertised by the same vendor on the same Groupon page together. The *** version is exactly the same price as the Windows version. I feel Groupon has a social responsibility to work with consumers to provide assistance correcting an error such as mine. The error was made either by Groupons system or by me, the consumer. I asked the chat virtual assistant to connect me with a supervisor or call me at the phone number I provided. Groupons virtual assistant resolution provided a link to read, typed a message that all sales are final, and terminated the chat. What kind of service is Groupon providing other than collecting money?I would not refer anyone to use the Groupon app. Please also note the Groupon app is not secure! My payment information which I accidentally did not remove from the Groupon app was used by scammers. I have now removed my payment information.I would like this matter resolved as soon as possible.

  Business Response

  Date: 08/20/2023

  Hello ********,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: I'm sorry to hear that the order was processed for the incorrect option. 
  
  I checked and see that we've issued Groupon Bucks for this order. To answer your previously asked question, Yes, the Groupon Bucks will have the same value as that of the actual amount you paid. 
  
  I can see that you have $31.99 Groupon Bucks in your account. 
  
  If you prefer, I can use this Groupon Bucks and process the new order for the correct option you need.  Please let me know if you prefer to process the new order from my end. 
   
  Looking forward to assisting you further. 
   
  Regards,
   
  Deepa
  Manager - Groupon Customer Support 
  

• Initial Complaint

  Date:08/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased two ****************************** vouchers from Groupon. According to the cancellation policy posted on the site For a full refund, cancel at least 24 hours in advance of the start date of the experience. My experience date was August 8. On the morning of August 7 I contacted Groupon through the live chat to cancel. They told me I had to cancel 24 hours in advance of the August 8th date. I explained that it was 24 hours in advance and they asked me the reason for cancellation. I told them the reason. Then the agent just stopped responding. I have screenshots in which I waited over 30 minutes with no response. I tried again and got a different agent, but the conversation was almost the same. Again the agent disappeared and just stopped responding. Also I have screenshots of this conversation. I emailed the customer service and they did not reply until August 8th claiming the refund is only good for 24 hours after the purchase which is legally not true as I reread the policy and it clearly states that the cancellation is 24 hours from the start date of the experience. Again that was scheduled for August 8th. I got another email from a different agent just stating that since it has been 3 days they could not do anything. This did not make any sense because this correspondence came on August 8th, my attempt to cancel was August 7 th and my date of purchase was July 16. I have documentation of all the correspondence and their refund policy. I would just like a full refund of the amount as per the terms of their refund policy.

  Business Response

  Date: 08/20/2023

  Hello ******,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: My apologies for the trouble. 
  
  To make it right, I had already issued you $83.14 in Groupon Bucks to your account in ticket # *********. I will kindly urge you to make use of the same for future purchases. 
  
  These Bucks are available to use immediately and can be applied to any eligible deal on our site until they run out. You can view your balance, history, and other details in your Account under ********************** Bucks.
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:08/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Groupon modified the Fine Print section and posted without my approval. They have removed the "Please note that you will be charged *****% for sales tax and 18% gratuity" sentence from the submitted campaign form. I have emailed our representative *************************** about this issue and asked him to pause our campaign, he stopped responding to my emails and his phone goes straight to the voicemail. I have contacted the online chat support on their website 3 times and they all have said that the case was escalated. We have sold 30 more vouchers since I asked them to pause the campaign.

  Business Response

  Date: 08/19/2023

  Hello *****,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: My apologies for the continued trouble. 
  
  The best way to get the help you need is to head to your Groupon *************** at ******************************************************. From here you can manage your account, redeem voucher codes, and check out our support content.
   
  If you require further assistance, reach out to our Merchant Support team from the Contact Us page or by requesting a callback at ************, Mon-Fri ***** - ***** CST.
   
  Again, I apologize for the confusion, but once you've reached out to our Merchant Supporters, they'll get back to you shortly.
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 08/22/2023

   
  Complaint: 20435688
  
  I am rejecting this response because: that does not answer my concern. My complaint was that you modified the fine print without my approval and posted it on Groupon and when I asked to stop the campaign it was removed 4 days later meantime allowing people to purchase ***** more vouchers. You have to change your website and leave it up to customers to decide when they want to pause and resume their campaigns and do not post anything without the approval of the campaign creator. 
  
  Sincerely,
  
  ********************

  Business Response

  Date: 08/26/2023

  Hello *****,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: My apologies for the trouble. 
  
  As told you earlier, the best way to get the help you need is to head to your Groupon *************** at ******************************************************. From here you can manage your account, redeem voucher codes, and check out our support content.
   
  If you require further assistance, reach out to our Merchant Support team from the Contact Us page or by requesting a callback at ************, Mon-Fri ***** - ***** CST.
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 09/01/2023

   
  Complaint: 20435688
  
  I am rejecting this response because: they did not change their policy on the website.
  
  Sincerely,
  
  ********************

• Initial Complaint

  Date:08/07/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***************************** 11:39 AM Bought groupon for **********. Call to mame appointment told noavailability. The person is Going Out of town call Groupon for trade in a refund and they refused and ghosted me.Neither company Makes any effort To accommodate for the $52.50. That I paid for the Groupon. The salon owner one Lotta tribute the dollar amount that I. Paid towards a further service. *** Groupon will not trade in a refund. I believe Groupon has significantly change all they're policies without notice to their customers.. Always before the worst that could happen was that the dollar amount was always good with the merchant for a further service. Or a trade in was available..Read avatar Write BBB a messageVivian D. is typing

  Business Response

  Date: 08/19/2023

  Hello ********,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: My apologies for the trouble. 
  
  I've just canceled this order and issued a refund in Groupon Bucks to your account. You'll receive a confirmation email as soon as they have processed.
   
  These Bucks are available immediately and never expire. You can check your balance any time from your My Groupons page.
   
  When you're ready to use your Bucks, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Bucks in your account will be deducted from your total.
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 08/30/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They made it right.  Thx for your help.  Was slow to respond , in hospital. Thx.
  
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:08/07/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 25th, 2023 I purchased one ticket from Groupon for ****** and ************** concert at ************** in *************. My *************** has record of this purchase as TICKETSLYNYRD SKYNYRD Entertainment ******* $96.50. SKYNYRD ************ DE ***** ** I was directed by Groupon to go to AXS to get my ticket which I was able to access and see my ticket on the day of purchase. Today is the concert, so I checked to make sure I still could access my ticket on AXS. *** however now had no record of the ticket. In addition, Groupon had no history of its purchase.

  Business Response

  Date: 08/19/2023

  Hello *******,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: My apologies for the trouble. 
  
  As we told you previously, charges from Groupon will show ** as Groupon **** in your statement. Based on the details you shared with us earlier, it looks like it was a third-party merchant. I will kindly urge you to reach out to the merchant directly. 
   
  Thank you for your understanding.
   
  Regards,
   
  Swagat B
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 08/22/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:08/07/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Groupon's customer service either does not understand or is not worried about solving my problem. I need to trade in a voucher (still within expiration) and they are not properly assisting me.

• Initial Complaint

  Date:08/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered the permanent make up voucher on Groupon 5/21/23 and when I went to the address listed (******************************************************* -*********************** does not work there and the business had never heard of her. I looked Rose up on Instagram and it said she worked in ************* **. at a place called *********** -I contacted them and was told she had not worked there since 2021 and they did not know where she went to. I relayed all this information to Groupon the company that sold me the $450.00 voucher and was told since I did not contact them in the first 3 days since the purchase ,they could not help me. Groupon does not have a phone number anymore so I as emailing them back and forth to no avail.

  Business Response

  Date: 08/19/2023

  Hello ****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: My apologies for the trouble.
  
  I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.
  
  Thank you for your understanding.
  
  With care and kind regards,
  
  Swagat B
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:08/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I filed a complaint against Groupon on here not too long ago and shortly after the complaint my Groupon account was deleted with my funds included. It says account not found and now I cannot get my money back and customer service is saying that they can't find my account. I am missing $64

  Business Response

  Date: 08/19/2023

  Hello *****,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: My apologies for the trouble. 
  
  I can see that our team has reactivated your account and can follow the steps provided to you by them in email and you will be able to access your account. 
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support