Business Profile

Ecommerce

Groupon, Inc.

Headquarters

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Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,855 total complaints in the last 3 years.
1,327 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/08/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
At the beginning of June I bought two tickets for a concert. When I put the order through and looked at my orders there were four tickets listed on the orders tab. It seemed as though there was a glitch. Two of the tickets went through as refunded and two of the tickets went to be processed. On 6/6/23 the amount of $54.30 went through and came out of my bank account. I noticed that the tickets continued to say they were still processing and on 6/9/23 I contacted Groupon live chat about this. I sent screenshots of what was happening and their first thought was trying to use a computer instead of the app to view the tickets because it says processed on their end. When that didnt work they escalated the issue. Then they wanted me to use a chrome browser. I used a chrome browser and that did not work either, I sent screenshots. Over the course of a half of a month I was asked to delete the app and redownload, try clearing cache in the browser, trying different devices. I tried all of those things and none of them worked. I was also given multiple premade responses telling me how to use a Groupon. After multiple trys and no actual help on this issue I asked for a refund. They stated they cannot give me a refund it is in the fine print that I cannot have a refund, but I also dont have a product. So I asked if they could cancel those tickets and give me new ones. They said no we can escalate the issue. I told them I tried that it hasnt worked before. They continued to say thats all they can do. I agreed, they escalated the issue and came back and said We can confirm that you will get the voucher code on the date you have booked, that is on or before 09/24/2023 @06:00 PM. This doesnt make sense considering the app and website says the order is still processing and I cannot access the tickets. If I wait until the date of the concert and I dont have access to the tickets still, I will have no tickets and have lost the money involved. Order #**********
Business Response
Date: 07/21/2023
Hello Savannah,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry to hear that you are unable to access your ticket for the event on 09/24/2023.

I checked with the concern team and they stated that it will be available ***** hours prior to the event date.

The reason why is because the deal is still available for purchase and once all the tickets are sold out and the deal is removed from our website, the tickets will be processed for all the orders and will be available to redeem.

No worries, you will be able to access your ticket prior to the event date. Please let us know if it is not available 48 hours prior to the event time.

Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Initial Complaint
Date:07/07/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 05/19/2023 I purchased a Groupon from Rono Thai Spa for $51.00. Order #: 1000-145609-621092 Rono Thai Spa redeemed my voucher on 5/26 without providing any services. I emailed them to set up an appt and they asked me for my voucher # claiming they needed to check that info before scheduling, which has never happened before in all the years I've used Groupon. I always show my voucher AFTER services are rendered. I did not provide them with the number because I thought that was fishy and three days later they redeemed the voucher anyways. I tried to schedule an appt with them, but they never returned my email. Voucher #: VS-LBSL-57HN-MLB6-YJX2 Groupon makes it challenging to receive a refund. I would gladly even accept Groupon bucks. Additionally, Groupon needs to vet the businesses that use them. There are several reviews that were posted AFTER I purchased my Groupon with similar complaints about Rono Thai Spa claiming they were a scam.
Business Response
Date: 07/21/2023
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry to hear that you are unable to redeem the Groupon due to merchant issue. We're always working to make sure every Groupon experience is both fun and a great value.

I've just canceled this order and issued a refund in Groupon Bucks to your account. You'll receive a confirmation email as soon as they have processed.

These Bucks are available immediately and never expire. You can check your balance any time from your [My Groupons](***************************************************************) page.

When you're ready to use your Bucks, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Bucks in your account will be deducted from your total.

Sure, I will pass your feedback to the concern team regarding the business. We will make sure that this never happens again.

Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Initial Complaint
Date:07/07/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
An unauthorized purchase was made on my Groupon account. I emailed ********************** support right away and they said that I made the purchase or someone in my household did. My wife did not and my 1 year old son also did not.I live in *******************, but the Groupon is for something ** in Northern **********. I sent the dispute through my ******************** but they sent my ******************* a letter stating that I accidentally made the purchase on something clearly marked as 'Final Sale'. Yes, I understand what 'Final Sale' means and have never made a complaint such as this through Groupon. I simply would like my $95 back from a $200,000.000 company as this is simply outrageous.
Business Response
Date: 07/19/2023
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I apologize for the inconvenience you've experienced.

Thank you for bringing this to our attention. After reviewing the order, we can confirm that this transaction was legitimate and no signs of fraud were found. We did do a full transaction review since you had reported this as fraud but were able to confirm that it was a valid order. We understand that this might've been placed in error, but the order is towards an even which was reserved for the same day as the purchase. Unfortunately, since this is a final sale item, we will be unable to offer a refund.

We understand this may be disappointing and we apologize for the inconvenience. If you have any other questions, please don't hesitate to contact us.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 07/20/2023

Complaint: 20287812

I am rejecting this response because:
Once again, my issue is not being taken into consideration. I have been told that I made this purchase by mistake and that the item was used same day, when the location to use this item is 500 miles away from where I live. I am stating that this purchase was not made by me or my wife, but this is being ignored. I understand what final sale means and of course it was a valid order as my credit card was charged, but it was not made by anybody in this household.
I am tired of disputing this and repeating the same thing. I will not be using Groupon in the future and I will advise all of my friends and family to do the same.

Sincerely,

***********************
Business Response
Date: 07/24/2023
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I want to assure you that we will always do everything in our power to help our customers redeem their Groupons, and customer satisfaction continues to be a top priority.

While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved.

We understand that the deal purchased might've been to a location far from you and that you did not use it, but the reason it is marked as used is because the order was towards a ticket for admission on a specific date. After the reservation date, tickets do not hold any value and are considered used even if a customer is a no-show.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 07/26/2023

Complaint: 20287812

I am rejecting this response because:
No resolution has been made nor have I been given any solution. No assistance has been given other than that Groupon insisting that I made purchase to a place 400 miles away, but did not attend.

Sincerely,

***********************
Initial Complaint
Date:07/07/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Bought tickets to private sailing lessons May 12, 2023 and intended to use them any day between May *****nd for my birthday. I had to purchase the Groupon in advance in order to request a reservation on 3rd Coast Cruising in Chicagos website. I have been waitlisted and ignored until the day before my trip after persistently calling, emailing, and texting the provided contact information. Once I was able to get in contact with the sailor I was told they are out of season and Id be unable to sail since I live in another state. I have been in contact with both companies to try and get a refund for the services I did not receive in May 2023 and it is currently 2 months later in July 2023. Please help ******** appreciate it.
Business Response
Date: 07/21/2023
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: My apologies for the continued trouble. I will need you to share some details in the direct email that I've sent to you from Groupon.com. Please take out a few minutes and share the details.

Thank you for your understanding.

With care and kind regards,

Swagat B
Manager
Groupon Customer Support
Initial Complaint
Date:07/07/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I contacted Groupon multiple times trying to get help with a purchase I made on June 27, 2023 in the amount of $51.52. *** sent them ever information they asked for screenshots of invoices like they asked and they will help me. All I got back from them was a copy and paste response of their fine print that didnt apply to me. So basically letting me know they couldnt help me. These people refused to give me a refund instead sent me $10 as a gesture of apology and goodwill in Groupon Bucks to my account to help make up for your frustrating experience that expire in 180 days. They said unfortunately, we aren't able to issue a refund in this situation. We're only able to issue refunds if there is an unresolvable issue, such as the hotel has closed or is no longer accepting Groupons. How I cant get a refund when the hotel didnt use my Groupon? That makes no sense its fraud I didnt receive the service I paid for. The hotel said they didnt see a Groupon for my reservations. Their next response was In order to assist further, I'll need written confirmation from the merchant that you haven't received any services and are eligible for a refund. After a voucher is marked "Redeemed," Groupon cant modify the status of a voucher without this confirmation. Why do I have to go through all that hassle? Its Groupon job to contact the merchant and ask for a written confirmation why have your customer go through all this when you can simply see whats going on on yall end?. They respond with the same copy and paste message. Sigh! How is it my responsibility when I paid Groupon to make the reservation for me with the merchant? Its looking like fraud and Ill take this up with my bank because Im getting nothing but the run around.
Business Response
Date: 07/21/2023
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I apologize for the inconvenience you've experienced. We were recently notified by your financial institution that a dispute had been issued against this purchase. We recommend reaching back out to your financial institution directly to discuss a resolution as we have to let that process run its course.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 07/24/2023

Complaint: 20285554

I am rejecting this response because:

Unfortunately my financial institution got back to me stating that Groupon reported (which was false report) that I have not receive my reservations because the voucher has not been redeemed yet. Since the voucher has not been redeemed a service cannot be not as described or defective If no attempt to use them has been made.

Now might I remind Groupon that on Jul 16, 2023, 7:33 PM GMT+5:30 Groupon contact me stating that We (Groupon) have investigated and checked with the merchant in question, and unfortunately, they have confirmed that the reservation was utilized.

As I stated before Ive tried to use the Groupon, but as I said, in the emails that I sent to Groupon and my financial institution Harrahs Casino said, there was NO reservations made in my name through Groupon. I sent all information and emails between Groupon and I to both, my financial institution and Groupon and now I will disclose it on BBB.

So my question is Which one is it? It cant be both so someone is lying.

Also, I see on another form that Groupon states that The card holder (Me) reached out to Groupon customer service department about the issue but never followed up to resolve it. Kindly advise the card holder to continue to resolve the issue with customer service department.

Ive been trying to contact these people for weeks now and all theyve done was give me the run around which I also gave copies of emails responses to both my financial institution and Groupon. They have yet to resolve the issue. At this point I feel like you both parties choosing to not hear me out because Groupon is a corporation and Im fighting by myself trying to stop fraud from happening to me. Groupon know that theyre in the wrong and its not right. The way things going in the world right now people need their money! I did not receive the services I paid for through Groupon.

Sincerely,

*****************************
Business Response
Date: 07/26/2023
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I apologize for any trouble with this. I understand it might be confusing as the dispute was rejected under the statement that the voucher was not redeemed, but this was due to the initial reason provided for dispute. The dispute was filed under the reason that the provided services were not as advertised. Our team opened the case under that reason and since the order was not marked as redeemed, the case was rejected.

But please note that this is not a voucher purchase which is presented upon service for redemption, but a hotel booking. The reservation is made under the name provided at the time of order and customers check-in with an valid ID showing that name. There is no voucher redemption in this case.

Our team did reach out to the hotel directly upon your initial contact regarding the missing reservation, but the hotel updates us that you did check-in for your reservation against this reservation.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 07/28/2023

Complaint: 20285554

I am rejecting this response because:

I know its not an actual voucher that you physically hand to someone but if you know Groupon thats just what its called a Voucher common sense im very familiar with Groupon thank you. Groupon reps keeps telling me that I did not present the voucher the day of check-in I told that rep that its not a voucher that I hand to the desk clerk but a reservation that Groupon was supposed to make the reservation for because I paid through Groupon. I have proof of emails which Im quite sure Groupon can see if you say you looked Into it. I showed receipts that I was charged twice! Once through Groupon and another after I left the hotel. FYI, you dont get the hotel receipt until you check out. The day of check-in they told me no reservations was made through Groupon. I literally submitted the invoice to Groupon do you or do you not see the proof of the invoice that Ive been submitting to you guys?.and on that invoice do you see anything regarding Groupon?No, it doesnt. Your response is not helpful nor is you answering any of the questions thats been asked to solve this issue.

Sincerely,

*****************************
Initial Complaint
Date:07/06/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I attempted to contact the Groupon serviced offered by ******************************** to redeem my Groupon. However, after leaving two voicemails and two emails, they have not returned my requests. I have waited one week after my last attempt. I want a refund. I contected Groupon customer service and they could not comit to a resolution date.
Business Response
Date: 07/19/2023
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I apologize for the inconvenience you've experienced. I reviewed the previous contact in your account regarding this issue and see that you had reached out to us on Jul 06 and the issue was escalated on the same day for our team to contact the merchant and get an update.

Our team did provided a resolution period of 7 days but we noticed that you filed a dispute with your card provider in the meantime, on Jul 10. Unfortunately we're no longer able to review this order from our end as it is already under a dispute. We recommend reaching back out to your financial institution directly to discuss a resolution as we have to let that process run its course through the dispute at this point.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 07/20/2023

Complaint: 20285085

I am rejecting this response because: I told Groupon that I was to give them three days to resolve the issue, for I prepaid for the good which they did not provide. In addition, they communication was nonexistent, The never told me what they were doing internally to resolve the issues. The updates were vague, they didn't state what has happening requesting constantly requesting more time. In their reply message, they elected to stop working on my issue. The business can still either issue me a refund or provide me with Groupon credit to be used. If the business resolves.
Sincerely,

*************************
Business Response
Date: 07/24/2023
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry for the continued frustration, but as you have already disputed the charge with your financial institution, then we have to let that process run its course. We reviewed the dispute status again and were able to confirm that you have already been refunded by your card provider against this dispute.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:07/06/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On July 1st, I purchased a Groupon coupon for **** Services Solutions. It charged $49.80 instead of the $37.35 shown. That issue was impossible to resolve satisfactorily, so I kept the appointment with **********************. When they got here, they quoted nearly $400! The owner was very kind and advised me that yes, it can be refunded by calling Groupon, because I could definitely not afford his new price. He claimed I needed all kinds of extra stuff even though our house was built only 3 years ago.I have done Groupo's support chat 3 times today with 3 agents, and they continue to copy/ paste the same, "Sorry, you're outside your 3 day cancelation period." I told them **** Service Solutions barely showed up today. How could I have known or canceled sooner? I want to be refunded for my unused Groupon coupon that the vendor did not deliver on.
Business Response
Date: 07/21/2023
Hello Lyndsy,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I apologize for the inconvenience you've experienced. I reviewed your request and the offer details, and was able to see that this deal does indicate potential additional charges. As listed on the offer page, "There might be an additional cost if the duct requires brushing".

We've also provided the contact information for the merchant on the offer page for any pre-purchase inquiries or consultation our customers may require. Customers can contact the merchant to confirm any additional fees for their specific case before purchasing the voucher.

Unfortunately, once the voucher is purchased, your order will fall under the regular Groupon refund policy which was accepted at the time of order. In this one instance, we'll be happy make an exception for you. I've just canceled this order and issued a refund in Groupon Bucks to your account. You'll receive a confirmation email as soon as they have processed.

These Bucks are available immediately and never expire. You can check your balance any time from your My Groupons page. When you're ready to use your Bucks, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Bucks in your account will be deducted from your total.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:07/06/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Groupon on June 20, 2023 for a local business aesthetics service. I had not redeemed my Groupon, and decided to reach out to them when I noticed the same service went on sale within a few weeks of my original purchase. Upon contacting Groupon, they were unwilling to work with me about refunding the difference of the newly promoted price, which I felt could have been accommodated since I have been a long time customer since 2013 and this was a first time request. I was informed that since I was outside of the three day refund period, that I could not be provided the difference for the newly promoted priced, however, I was not looking to return the entire cost of the service, but rather just the difference of the promoted price. I pleaded with the company to consider making an exception, whilst addressing the matter with an a timely manner considering the promotion was only for a limited time. I was furthermore informed that a manager will reach out to me when able via email. I would like to hopefully reach a resolve and receive the difference for the newly promoted price, thank you.
Business Response
Date: 07/21/2023
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I apologize for the inconvenience you've experienced. I can confirm that our system processed your refund successfully on 07/12/2023. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there. Please note:

* Refunds issued to a credit or debit card appear as a refund from Groupon, Inc. Please note that it can take your bank a few days to route the funds correctly and post them to your account. If it's been longer than 10 business days, you'll need to check with the claims department of your bank directly.

* If your refund was processed to an alternative form of payment, such as Apple *********** Pay, or PayPal, and it's been longer than 10 business days since the refund was issued, please contact your payment processor to check on its status.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:07/06/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Groupon for a paddle board rental. At the time I purchased the Groupon they were offering trade ins. They have now changed their policy to refunds only within 3 days. When I went to redeem the Groupon, the merchant will only honor it for one time slot. Neither the Groupon nor the fine print mentioned this. They are now refusing to offer a credit or an extension of the expiration period for the Groupon. The merchant will only honor this Groupon at 11 AM which is almost dangerous in the summer in South *******.
Business Response
Date: 07/19/2023
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry to hear that you are unable to redeem the Groupon in your preferred time and the merchant is available only at 11 Am.

I checked and see that the deal fine print has the information, "Subject to availability".

In this case, you can redeem the Groupon only on the availability of the merchant. Also, unfortunately, we don't have the option to extend the expiration date until December as you requested.

In general, it is not our policy to refund the Groupon that is ouutside the cancellation window which is 3-days from the purchase date. However, in your case, we have made an exception.

If you prefer, I can cancel and refund this Groupon to Groupon Bucks to use towards your future Groupon orders OR you can give a try again to redeem for the available time.

Please let me know how you like to proceed. Ive provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Regards,

Deepa
Manager
Groupon Customer Support
Initial Complaint
Date:07/06/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date July 5th. ***** and 35. *************, or other order #s given 1000-145873-337766 or 1000-145873-353924 I am done, I want a refund. You are selling things that look like **************** and it is not. Plus never got code to get the deal anyways. If you do not refund me asap, I will report you to the *********************** Putting a bad review online, and contact my credit card companys dispute department. *********************** Oh I see one email from you recently, and you gave me only 0ne code, when I bought 2. Anyways what you are selling is a scam, not supported by ********** I thought groupon would be better than this. I want my money refunded. Or i am reporting you soon!!I saw you bad review, and how you got rid of it, proving you know this is not a legal item to sell. (not supported by ***************** not a legal key/enter code).I WANT MY MONEY REFUNDED, OR REPORTING YOU SHORTLY. Money back on my credit card I used. I have asked for a refund many times!!
Business Response
Date: 07/20/2023
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I apologize for the inconvenience you've experienced.

We were recently notified by your financial institution that a dispute had been issued against a purchase you madespecifically, your Groupon for **************** 2021. We recommend reaching back out to your financial institution directly to discuss a resolution.

Thank you for your understanding.

Regards,

******
Manager
Groupon Customer Support
Customer Answer
Date: 07/21/2023

Complaint: 20281569

I am rejecting this response because:

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