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Business Profile

Ecommerce

Groupon, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 2,802 total complaints in the last 3 years.
    • 962 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/11/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased two (2) $64 Groupon massages for Destination Nirvana Wellness. When trying to book the massages Destination Nirvana Wellness required an additional $25 admin fee to book the massages. I emailed Groupon twice for a refund as I did not want to pay the extra $25 admin fee and did not hear back or receive a refund from Groupon.

      Business Response

      Date: 09/24/2023

      Hello *****,
       
      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
       
      Regarding your complaint: My apologies for the trouble.
       
      Generally, we're unable to refund Groupon after they've expired, but given the circumstances here, I've gone ahead and canceled those two orders and issued a refund in Groupon Bucks to your account.
       
      These Bucks are available to use right away, never expire, and will apply to any eligible deal on our site. When you're ready to use your Bucks, you can apply them to your purchase at checkout by checking the box next to Apply available Groupon Bucks under Payment Method.
       
      Thank you for your understanding.
       
      With care and kind regards,
       
      Swagat B
      Manager
      Groupon Customer Support

      Customer Answer

      Date: 09/27/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************

    • Initial Complaint

      Date:09/11/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On September 8th, 2023, at 17:48 I purchased from Groupon two groupons for their 30-minute *** off-doors helicopter flight weekdays only for a total of $510.10 from my account which is held under the email *********************** The next day, I went to find my vouchers in able to be able to redeem then, but when I tried to log in, my login credentials did not work. I thought I was mistaken, so I went to "Forgot Password" to reset it. Upon this, I received an email in ********************** from Groupon saying that this email is not associated with this account. This is not possible, my order confirmation and proof of purchase was sent to **********************, as this is the account I placed the order on. Immediately I contacted Groupon support, I tried to call them but of course they have no customer service number, I tried live chat but I could not live chat when I no longer had an account (because ********************** disabled it without my consent), so then I did the email option. The issue is urgent, as the vouchers I purchased were meant to be used tomorrow (September 12th, 2023), but of course Groupon did not resolve the issue and I cannot use it. They closed my account but still charged me for the Groupon, basically scamming me. So I emailed Groupon for customer support with this issue on Saturday, September 9th 2023. I received a response asking for more information. I provided the information and stated the urgency of the issue, stating I need this resolved by them before Tuesday (an order for $510.10 is huge, this should be their top priority). I received a reply saying it will take 7 business days to resolve. I said this is not an acceptable, no answer. I emailed a few more times, no answer. I called, asked for manager, they refused and hung up on me. I then used my moms account (under ************************* explained the issue related to **********************, requested manager, and have been put on hold for the past 7 hours. Groupon is running a scam.

      Business Response

      Date: 09/23/2023

      Hello *****,
       
      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
       
      Regarding your complaint: My apologies for the trouble.
       
      Your account has been reactivated and the attempted purchase was canceled. I see that the amount was only authorized, so that amount must have been returned back to the card that was used to make the attempted purchase. 
       
      Thank you for your understanding.
       
      With care and kind regards,
       
      Swagat B
      Manager
      Groupon Customer Support

    • Initial Complaint

      Date:09/11/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a ticket through them that did not function because the order was processing the entire time it was supposed to be able to be used. I tried to cancel the order as it would not be able to be used and they told me I would not be able to cancel it while it was being processed and to wait for it to go through and then process a refund, after the order did go through for tickets that I couldnt use any more, I was told that I couldnt refund the tickets from the same spot that I was told to wait so I could refund the purchase.

      Business Response

      Date: 09/24/2023

      Hello ****,
       
      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
       
      Regarding your complaint: My apologies for the trouble you had with the purchase. 

      I've sent you a direct email from Groupon, I will kindly urge you to take a moment to review it and respond back to me directly there. 
       
      Thank you for your understanding.
       
      With care and kind regards,
       
      Swagat B
      Manager
      Groupon Customer Support

    • Initial Complaint

      Date:09/11/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I tried calling a merchant 4 seperate times and never got a response. I went to the site and they were closed by the time I got there at 4, when their website and hours posted everywhere say they are open until 5. So I went and got the oil changed elsewhere and requested a refund. Ive emailed Groupon 12 times and they refuse to give me a refund. Each time a new random person emails back to do an investigation. It doesnt matter that the merchant is now open. I no longer need the oil change. I need a REFUND. 0/10 extremely upset.

      Business Response

      Date: 09/23/2023

      Hello Christian,
       
      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
       
      Regarding your complaint: My apologies for the trouble.
       
      To make things right, I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.
       
      I hope this helps to right the situation. We love having you as a customer and want you to continue to love using Groupon. Your feedback is appreciated and will help us to determine the types of deals we run in the future. We also address these kinds of issues with the business directly to ensure they don't happen again.
       
      Thank you for your understanding.
       
      With care and kind regards,
       
      Swagat B
      Manager
      Groupon Customer Support

      Customer Answer

      Date: 09/25/2023

       
      Better Business Bureau:


      I would like to note the ONLY reason they are refunding is because I went to BBB. before this they told me 12+ times they would not refund me. 
      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is good enough to me.

      Sincerely,

      ***********************************

    • Initial Complaint

      Date:09/11/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Sept 07,2023, I purchased a Groupon for ******* Hills Rejuvenation for $359.20. Groupon marked the voucher as "Failed" and did not honor the Voucher. However, my credit card was charged $359.20, which is the purchase price. I have sent multiple emails to ******** Services, and they have an automated reply that says "Contact your bank to resolve this issue because the transaction "failed". The transaction did not fail... I got charged!? I am asking for a refund or a voucher. Attached the supporting documentation.

      Business Response

      Date: 09/23/2023

      Hello **********
       
      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
       
      Regarding your complaint: My apologies for the trouble. 

      I can confirm that your order was refunded to Groupon Bucks on 09/13/2023. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.
       
      Refunds issued as Groupon Bucks are available for use in your account immediately. They can be applied to eligible purchases on our site until they run out. You can see your balance in the top right corner of the page when signed in at ***************************************************************.
       
      Thank you for your understanding.
       
      With care and kind regards,
       
      Swagat B
      Manager
      Groupon Customer Support

    • Initial Complaint

      Date:09/11/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Sept 9th, I purchased a ********** membership promotion through the Groupon App on my Android phone. Upon completing the transaction, I receive a confirmation email that the purchase went through. Later that evening I tried to access the system to redeem my purchase; however, the app had logged me out of my ****** account. For the past two days I have been attempting to gain access. The Groupon system though does not seem to work with the ****** login process any longer and is stuck in a loop. I left feedback through the ****** Playstore where I did receive a response, though generic without any help on how to respond. I attempted to utilize the customer service email address ********************** registered with the playstore (******************************************) as the contact method; however, I received an automated message from Groupon that this is not a valid address for support. I then left a support ticket through the online form stating the same issues as above. This request was responded to with boiler plate text that was the same as the website's FAQ and had nothing to do with my issue nor any paths towards resolution. I have responded again after this point, but awaiting a response.

      Business Response

      Date: 09/23/2023

      Hello *******,
       
      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
       
      Regarding your complaint: My apologies for the trouble. 

      I've sent you a direct email from Groupon, please take a moment to review the request and write back to them. 
       
      Thank you for your understanding.
       
      With care and kind regards,
       
      Swagat B
      Manager
      Groupon Customer Support

    • Initial Complaint

      Date:09/11/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a Groupon for a business that will not answer nor return my calls to schedule a car detailing appointment. I contact Groupon for a refund. Groupon will not refund because it insists I never called the business. I have left messages 4 times for a call back. I am being defrauded.

      Business Response

      Date: 09/23/2023

      Hello *******,
       
      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
       
      Regarding your complaint: My apologies for the trouble.
       
      To make things right, I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.
       
      I hope this helps to right the situation. We love having you as a customer and want you to continue to love using Groupon. Your feedback is appreciated and will help us to determine the types of deals we run in the future. We also address these kinds of issues with the business directly to ensure they don't happen again.
       
      If there's anything else, please get back to me and I assure you the best of my attention and unwavering support. If not, I wish you a great rest of your day.
       
      With care and kind regards,
       
      Swagat B
      Manager
      Groupon Customer Support

    • Initial Complaint

      Date:09/11/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I wrote a previous complaint about Groupon I heard back from Customer Serv is stating that theyre not giving me a refund or Groupon bucks because I didnt cancel within the first three days that is not what the Groupon stated when I bought it it said you have 180 days to use it. This expires in December On Point *********************** If Groupon knowingly posts offers of the merchants no longer using Groupon and doesnt remove it from their website taking non refunds money from customers this not only seems unethical but not legal.There is no phone number or email to the **************** just India customer service via email.

      Customer Answer

      Date: 09/12/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *******************

    • Initial Complaint

      Date:09/10/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My belonging was stolen. My cellphone was stolen amongst the items that was stolen. I called and cancelled my bank account account . Once I was able to regain access to my accident accounts I noticed there was unauthorized purchases on my account. I did let management know who has told me they would not refund me my money . When I reach out o our free time get ghosted by their live agents, ignored and lied to .

      Business Response

      Date: 09/23/2023

      Hello ********,
       
      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
       
      Regarding your complaint: My apologies for the trouble. 

      I've sent you a direct email from Groupon, please respond back to the same. 
       
      Thank you for your understanding.
       
      With care and kind regards,
       
      Swagat B
      Manager
      Groupon Customer Support

    • Initial Complaint

      Date:09/10/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a Groupon for a hairstylist the name of the business is called ON POINT HAIRSTYLIST ********************* Groupon used to have an option to automatically exchange or refund if theres an issue no more they dont have a chat anymore they dont have an option to get your money back or exchange I tried emailing -texting and calling the hairstylist she is not returning my call I believe its because in my message I had a Groupon I would like my money back since shes not returning the call Im not getting a response from emailing Groupon They need to have a better system where you can call them all the numbers listed online are disconnected or they have to put that chat back or they have to make it user-friendly I dont know why theyre making it so difficult the only other option is to dispute the charge with your credit card company which takes 60 days I would like a refund as soon as possible considering this hairstylist may be using Groupon to advertise and then not following up.

      Business Response

      Date: 09/23/2023

      Hello ****,
       
      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
       
      Regarding your complaint: My apologies for the trouble.
       
      I emailed you earlier today. Your purchase has already been refunded back to Groupon Bucks. For further, please check the email that I've shared with you.
       
      Those Bucks are available immediately and never expire. You can check your balance at any time from your My Groupons page.
       
      Thank you for your understanding.
       
      With care and kind regards,
       
      Swagat B
      Manager
      Groupon Customer Support

      Customer Answer

      Date: 09/26/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *******************

    Groupon, Inc. is NOT a BBB Accredited Business.

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