Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

• 

  Groupon, Inc.

  148 Lafayette Street, 10th Floor New York, NY 10013

• 

  Groupon, Inc.

  1000 Station Dr Dupont, WA 98327

• 

  Ideel

  620 8th Ave 45th Floor New York, NY 10018-1741

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2801

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/14/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a **************** through Groupon on 7/24/2023. The provider name is:******************************************* - One Men's Haircut ********************************************************************************************* The provider is refusing to honor my voucher claiming that I had previously cancel the appointment. However, I cancel the appointment with a 24 hour notice. He still refused to give me an appointment and asked me to contact Groupon to get my refund. However, Groupon customer service is really bad. After numerous attempt, I never got help and keep getting the run around. I want a refund back for the service that I will never get from the provider.

  Business Response

  Date: 09/26/2023

  Hello Ajay,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: I am truly sorry to hear about the experience you had redeeming this Groupon deal. We're always working to make sure every Groupon experience is both fun and a great value.  
   
  We were recently notified by your financial institution that a dispute had been issued against a purchase you madespecifically, your Groupon for *******************************************. We recommend reaching back out to your financial institution directly to discuss a resolution.
   
  I can also see that your Bank won the dispute and they have processed the refund for this order and taken care of the issue. In this case, instead of resolving the issue with us, you should work with them directly to discuss a resolution.
   
  Thank you for your understanding.
   
  Regards,
   
  Deepa
  Manager - Groupon Customer Support

  Customer Answer

  Date: 09/29/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************

• Initial Complaint

  Date:09/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a groupon for ************ (Order # **********). But the salon only open Tuesday till Friday and they need me to come before 1pm. But I have to work during their hour. So basically, any time I am available they are closed.I want to trade it in to change to some other salon that are open during the time I am available. When I purchased the groupon, there is an option for trade-in.But not that is not an option. Any customer service online are robots. All customer service emails don't even seem to be about my issue but some other customers.

  Business Response

  Date: 09/26/2023

  Hello ***,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: I'm sorry to hear about the scheduling and availablity issue with this merchant. 
   
  I checked and see that this Groupon is now showing as redeemed on 09/22/2023. 
   
  Can you please confrm if you are able to redeem the Groupon with the merchat and avail the service? 
   
  Lookign forward to assisting you further. 
   
  Regards,
   
  Deepa
  Manager - Groupon Customer Support 

• Initial Complaint

  Date:09/14/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 18, 2023 I purchased 2 ************************* Racing Experience vouchers from Groupon for a 10-Lap Race Experience. I went to book the race on the provided website and the website did not take the voucher code provided by Groupon. I then called racewithrusty.com to figure out why and they stated that the code provided was only for the 6-Lap experience. I then emailed back and forth with Groupon asking for either the correct code or at least to refund my money. After multiple tries of new codes and speaking with the merchant, I got on to Groupon Chat and both times I entered the chat they would not help out or left me on the chat for over two hours. I have even gotten an email from the merchant to show Groupon, but they refuse to refund my money. I have attached a screen shot of the voucher codes for the different length of races, the vouchers themselves that show a 10-lap experience as well as the email directly from the merchant to further prove my case. Not only has this been a terrible experience from Groupon, but they are falsely advertising their product.

  Business Response

  Date: 10/03/2023

  Hello Bill,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint:  I'm sorry for the confusion with the voucher description. 
  
  I checked and see that the option you've purchased is for "6-Lap Qualifier Driving Experience". The redemption code will work only for 6-Lap. 
  
  The deal fine print has the info, "All sales final after voucher is viewed". In this case, this is not eligible for a refund. 
   
  Given the circumstances, I want to make sure youre taken care of this. 
   
  Ive provided more specific resolution in my direct email to you. If you have any additional questions, please reply to me there.
   
  Thank you for your understanding.
   
  Regards,
   
  Deepa
  Manager - Groupon Customer Support 

• Initial Complaint

  Date:09/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Groupon charged me ***** on a transaction locked me out of my account so I cannot use the voucher and their customer service team will not provide log in or refund.

  Business Response

  Date: 09/26/2023

  Hello *****,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint:  I'm sorry to hear that your account was deactivated due to security reasons and uanble to redeem the Groupon. 
   
  Sometimes, our system will block the orders and deactivate the account as a security measures to prevent any fraudulent activity in customer's account. In your case, the same issue happened and the account was locked. 
   
  No worries, we've now reactivated your Groupon account and the order is also refunded to card used for the purchase on 09/19/2023. 
   
  Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.
   
  Please login to your account and make the new purchase. Please let me know if there is anything else I can help you with.
   
  Thank you for your understanding.
   
  Regards,
   
  Deepa
  Manager - Groupon Customer Support

• Initial Complaint

  Date:09/13/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my dissatisfaction with a recent experience I had with Groupon. I've been a loyal customer for several years, regularly using their platform for various deals. However, a recent incident has left me feeling overlooked and disappointed.In June 2023, I purchased a "********************" voucher. Due to unforeseen circumstances, I had to part ways with my car, rendering this voucher obsolete for my needs. Recognizing the voucher's redundancy, I promptly contacted Groupon's customer service, hoping for a possible compromise or solution.I suggested converting the voucher's value into Groupon Bucks, ensuring the funds remain within Groupon's ecosystem and I can continue benefiting from their services in the future. To my dismay, my request was met with rigid adherence to policies, with no consideration for the unique nature of my situation. I made several attempts to communicate, explaining the genuineness of my predicament, but the response remained unchanged.I believe in the significance of company policies. However, there are moments, especially involving long-standing, loyal customers, where flexibility and understanding are warranted. My experience with Groupon's customer service has left me feeling disregarded, prompting me to seek external assistance in hopes of a fair resolution.Desired Outcome:I am hopeful for a middle-ground solution, possibly converting the voucher's value into Groupon Bucks that acknowledges the exceptional nature of my situation.

  Business Response

  Date: 09/24/2023

  Hello ****,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: My apologies for the trouble you had.
   
  I can see that a trade-in was provided to you for the purchase in question and you have used the same to make a new purchase. 
   
  The residual amount is in your Groupon Bucks, which will never expire.
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 09/30/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:09/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/10/23 I purchased a blink fitness yearly membership for $299, applied a coupon code for 20% off which brought my purchase to $249. Once the transaction went through, I was charged $299 despite my order processing at $249. I was overcharged but Groupon said they cannot refund me despite them making a technical error. This is unacceptable.

  Business Response

  Date: 09/24/2023

  Hello ******,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: My apologies for the trouble. 
  
  I've sent a direct email from Groupon, please take a moment to review it and respond back to me. 
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:09/12/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I NEED ACCESS TO MY ACCOUNT. WHEN I LOGIN I AM TOLD THEY CANNOT FIND MY ACCOUNT OR EMAIL ADDRESS. I'VE HAD AN ACCOUNT OVER 6 YEARS. I CONTACT THEM VIA EMAIL AND CONTINE TO GET AUTOMATED RESPONSED THAT HAVE NOTHING TO DO WITH MY PROBLEM. THERE IS NO ONE TO CALL IN TECHNICAL SUPPORT OR CUSTOMER SERVICE. I JUST WANT ACCESS TO MY ACCOUNT. I HAVE ABOUT $ 400 IN MONEY AND 2 GROUPONS THAT ARE ABOUT TO EXPIRE.

  Business Response

  Date: 09/24/2023

  Hello *********,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: My apologies for the trouble. 
  
  I've shared a direct email to you from Groupon, please take a moment to review it and respond back to me directly over there. 
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 09/27/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************************

• Initial Complaint

  Date:09/12/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 2 Park tickets from Groupon to use on Saturday, Sept 2nd. The park closes for the season on Monday, Sept 4th. We were only here for vacation until Sunday, Sept 3rd and had other plans. Unfortunately there was a power outage nearby, causing about 90% of the rides to shut down, I immediately emailed the park and spoke with ********************************* who agreed to a refund however it would need to be from Groupon. I've been emailing Groupon for over a week, who also confirmed the merchant agreed to a refund, however Groupon is not issuing to my original form of payment. They want me to use Groupon bucks, so I can only purchase through them. I did not use Groupon bucks for the order, so I want the refund back to my *****

  Business Response

  Date: 09/24/2023

  Hello *******,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: My apologies for the trouble. 
  
  I can confirm that our system processed your refund successfully on 09/13/2023. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there. Please note:
   
  Refunds issued to a credit or debit card appear as a refund from Groupon, Inc. Please note that it can take your bank a few days to route the funds correctly and post them to your account. If it's been longer than 10 business days, you'll need to check with the claims department of your bank directly.
   
  If your refund was processed to an alternative form of payment, such as Apple *********** Pay, or PayPal, and it's been longer than 10 business days since the refund was issued, please contact your payment processor to check on its status. 
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 09/26/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:09/12/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a Groupon customer since 2011, seriously I just checked my purchases and never had such a difficult time with Groupon customer service before. It seems it is with people that can only communicate with automated response as after 10+ emails I have seen the same response over and over again. Order # ********** I purchased a groupon I can't use in a state different than mine, no problem I thought I requested a refund on the app THE SAME DAY I purchased it. I find out nearly a month later the refund hasn't processed and I reached out to Groupon support, its all through email and a new person response each time. I cant get anywhere, I requested a refund or even a credit to use somewhere else. I'm being given a script response by everyone I speak to and being told I only have 3 days to request a refund? That's new I never heard of that after using your platform for 12 years and I even requested a refund the same day that I purchased it so what is the problem?Very disappointing service from Groupon who wasted an entire month of my time not helping me with a simple matter and who are cutting costs with their new overseas support team. As someone who used to tell my friends more than decade ago about Groupon and always supporting small businesses with Groupon this is a slap in the face.

  Business Response

  Date: 09/24/2023

  Hello *****,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: My apologies for the trouble.
   
  To make things right, I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.
   
  You purchased the deal with, $36.05 Groupon Bucks and $12.95 from a card that was on file, so the refund has been issued likewise.
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:09/11/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased this carpet cleaning groupon, and it stated that it was redeemed on the 6th of july 2023. I couldn't have redeemed the Groupon because I had another Groupon that was redeemed that same day. In a different location. I contacted Groupon who told me to contact the carpet cleaning business. I contacted The carpet cleaning service or cleaning pros. I spoke to *****, On the 2 september 2023. *****, scheduled my appointment for september 11, 2023, Between four and six pm. We call them today to find out. They had canceled our appointment because they no longer service our area And no one told us anything. Groupon site also said my Groupon was redeemed on 6 July 2023. But if you don't service in an area, how could it be redeemed? I would like my refund of forty three dollars back please. That way, I can hire a reputable company in my area to clean the carpet for me.

  Business Response

  Date: 09/24/2023

  Hello ********,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: My apologies for the trouble.
   
  I will have our team reach out to the merchant on your behalf and once they've heard back from them, I will reach back to you in a direct email from Groupon.
   
  Thank you for your understanding and patience.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 09/26/2023

   
  Complaint: 20589330
  
  I am rejecting this response because:
  The case has not been adequately handled to the end. I will let you know if I am satisfied with your efforts upon receiving my refund. I never received services for something I paid for and once it is resolved I can let you know whether or not I am happy with the results.  Also don't understand how my Groupon could be marked as redeemed. When I never received services and Carpet cleaning services said they don't service my area. However,  the Groupon States the business was local and on broad street in our area.

   

  Sincerely,
  
  *******************************

  Business Response

  Date: 09/30/2023

  Hello ********,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Thanks a lot for getting back. 
  
  I've responded to you directly. I will kindly urge you to check that from your end. 
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 10/03/2023

   
  Complaint: 20589330
  
  I am rejecting this response because:
  There has been no refund...I want my refund from Groupon  ****************

  
  Sincerely,
  
  *******************************

  Business Response

  Date: 10/07/2023

  Hello ********,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: My apologies for the continued trouble and thanks a lot for following up.
  
  I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.
  
  Thank you for your understanding.
  
  With care and kind regards,
  
  Swagat B
  Manager
  Groupon Customer Support