Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2801

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 620 Chicago, IL 60654-2822

• 

  Groupon, Inc.

  148 Lafayette Street, 10th Floor New York, NY 10013

• 

  Groupon, Inc.

  1000 Station Dr Dupont, WA 98327

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/10/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a Groupon on August 18, '23 and the business, *******@ Candy *********, does not have a working telephone # so cannot book an appointment with them. I have appealed to Groupon so many times and ask them to refund my $184.00. I have emails showing that on 8/29, 9/2, 9/3, 9/7, and again on 9/7, I have tried to get them to acknowledge that they need to refund my money. Groupon has turned their customer service over to a foreign company and I get a different person every time I reach out. They would ask me the same questions when all they had to do was call the # of the said merchant and see the problem with not being able to reach the business. One even ask me what time of the day I called the business. I have called the business telephone # numerous times and it is still not working. I told them in last email that I was contacting BBB if they didn't refund the $184.00. I have been a customer for many, many years and they use to be easy to deal with but when you have people who do not understand our language, it makes it difficult.

  Business Response

  Date: 09/23/2023

  Hello ****,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: My apologies for the trouble. 
  
  I can see that the order has already been refunded to Groupon Bucks and you have also made a new purchase making use of the Groupon Bucks provided. 
  
  I hope this helps to right the situation. We love having you as a customer and want you to continue to love using Groupon. Your feedback is appreciated and will help us to determine the types of deals we run in the future. 
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 09/25/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:09/10/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  (1) On August 30 @ **** pm I bought oil change voucher for $33.99 for ********** but that station is 40 miles far for me. My order # ****-146213-217159 . I do need refund .(2) On August 30 @ ***** pm I bought another voucher for $41.49 for Valvoline but it was wrong voucher. Its for convention oil on my car needs only synthetic oil so I cannot used this voucher .My order# ****-146211-415853 I do need refund.(3) On August 30 @ **** pm I used another email ***************** buy another voucher for $$46.79.My order #****-146212-842353 when I went to valvoline to change oil but voucher cannot open after 48 hours.I cannot used this voucher . I do need refund.I send email to Groupon on August 30 until today I did not get my refund or not get any proper information email from Groupon?I received email from Groupon about refund support team tells me to contact your financial institution? I used my credit card to purchase this voucher.Please resolve this matter. If u need more information please send me email I will sent it ********* *****

  Business Response

  Date: 09/23/2023

  Hello *****,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: My apologies for the trouble. 
  
  I've sent you a direct email from Groupon, please take a moment to review it and write back to me. 
   
  Thank you for your understanding.
   
  Regards,
   
  Swagat B
  Manager
  Groupon Customer Support
  

• Initial Complaint

  Date:09/10/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I initiated a chat with Groupon customer service for a ********************** code that wasn't working on a merchant website. During the online chat I provided a screenshot of the error code I was experiencing which the customer service agent was able to duplicate on their end but instead of offering me a refund because the code wasn't working, they instead said they would contact the vendor to see why the code wasn't working. This is my problem. They admitted that the code wasn't working but instead of offering a refund they said they would troubleshoot the problem on their end to see why it wasn't working and even suggested I contact the merchant (*******************) myself to see if I could resolve the issue in a more expedient way. The customer service agent said they would escalate the issue internally and ended the chat. Several days later I received an email saying that groupon would consider the issue resolved if I didn't reach out to customer service agents again. Their customer service practices seem to be set up to inherently defraud customers. The second customer service representative I chatted with sent me into the same loop and tried to suggest that I wasn't redeeming the codes properly and even suggested during the chat that the terms of the offer were that two codes be used for one order and that was the mistake I was making. How can they make things up to suit their need and shift blame to the customer this way, re-writing the facts of the offer itself to justify whatever they wish? Again the agent didn't offer a refund and didn't take any responsibility for any wrongdoing even though the issue was the same.

  Business Response

  Date: 09/23/2023

  Hello *****,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: My apologies for the trouble. 
  
  I can confirm that our system processed your refund successfully on 09/16/2023. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there. Please note:
   
  Refunds issued to a credit or debit card appear as a refund from Groupon, Inc. Please note that it can take your bank a few days to route the funds correctly and post them to your account. If it's been longer than 10 business days, you'll need to check with the claims department of your bank directly.
  If your refund was processed to an alternative form of payment, such as Apple *********** Pay, or PayPal, and it's been longer than 10 business days since the refund was issued, please contact your payment processor to check on its status.
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:09/09/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Groupon is a business in which you can purchase items for a discounted amount, and for businesses to advertise their business if they are not making adequate business. I have had so many issues with Groupon advising me that I have redeemed my Groupon purchase, when I in fact have not. They do not provide adequate **************** for customers to communicate with them. They have a chat that you will consistently and constantly get disconnected. There is no response from emails that they have on their website to use, for matters as I am explaining. They take your money and make you believe that you redeemed the Groupon purchase. You have to spend hours trying to get a hold of a representative that actually will help you. I purchased an Egg Works Groupon. This Groupon expires today. I cannot use the Groupon today, because the restaurant closed early today. I have tried to chat and email with Groupon to get this particular Groupon credited back to my account. Naturally the representatives keep saying I redeemed the Egg Works purchase. I did not. I have proof that I didnt. It on Groupons own website under MY STUFF. Nevertheless, I am not being assisted. This is not acceptable. I will not have Groupon stealing from my hard earn money. An investigation on this place of business needs to occur. This is NOT the first time this has occurred with my purchases.

  Business Response

  Date: 09/23/2023

  Hello ******,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: My apologies for the trouble. 
  
  I've just canceled this order and issued a refund in Groupon Bucks to your account. You'll receive a confirmation email as soon as they have processed.
   
  These Bucks are available immediately and never expire. You can check your balance any time from your My Groupons page.
   
  When you're ready to use your Bucks, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Bucks in your account will be deducted from your total.
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:09/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order #****-144925-140224 Amount I paid: $45.60 I purchased a Groupon on 1/21/23 good for one oil change at a local gas station. I went to the business to redeem before it expired on a weekend and was told I couldnt use the Groupon because the owner wasnt there to process it, I looked at the fine print and there wasnt any restrictions about day of the week, but I really needed the oil change that day so I purchased at full price and decided to ask Groupon for a credit back. I was told by Groupon they wouldnt refund but I could use the amount I paid at the business for the next time. I was fine with this and the Groupon expired 5/21/23, I wasnt anywhere close to needing another oil change that soon, so I went in the next time I needed an oil change on 8/25/23 on a Friday at 12pm expecting to pay the full amount with $45.60 off as the amount I already paid. The person behind the counter refused because it was expired. I explained that Groupon told me I could use the amount I paid. The employee called the owner who again was not there and they also refused to take the amount off from the voucher claiming they wont get paid for it from Groupon. I then went back to Groupons customer service which is only email, no phone number or even the same representative, and I keep getting the run around. All Im asking them for is either a credit for another Groupon or a refund and they keep ignoring my requests. My car needs the oil change badly at this point and Im frustrated because $45 is a lot for them to keep for no service and I cant afford to fork out the full price somewhere else right now.

  Business Response

  Date: 09/23/2023

  Hello ******,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: My apologies for the trouble. 
  
  I can see that you were provided with Groupon Bucks for the purchase and you have used the same to make a new purchase as well. 
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:09/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction August 10th 2023 ******** dollars was paid to Groupon Inc.Order #******* Purchase were (4) - 4 day pass and they were used only 3 days, Two weeks before the passes were expired I contacted Groupon via text message to get information about a refund for the unused days and they were willing to make the refund,(Chat conversation, screenshot will be attached) *********************************, the agent Groupon are requiring GoCity to issue an approval letter, but this letter will never come so long as Groupon themselves do not request it. Irrationally, Groupon are not willing to make this request as a byproduct of their policies. In this system of back-and-forth conversations, I'm receiving the short end of the stick. I requested to talk with their supervisor and he was able to escalate this case (*********) I've been consistently referred to different agents from both Gocity and Groupon. It is impossible to carry a steady, ongoing conversation with any of their associates because they simply aren't the same people. It has been more than 3 weeks since the first conversation and I have not received nothing else but pointless apologies for the inconveniences.The last interaction with both parties was yesterday September the 8th. 2023. I copied ********************************** and ****************** to confront them this last company replied again with same history to contact Groupon and additionally they mentioned the passes would only been refundable within the expiration dates (15 days) and as a result of their slow communication as today this passes are expired and unusable. Groupon simply did not respond the last email.Other supporting documents such as email conversations contains personally identifiable info. Fell free to contact for further documentation

  Business Response

  Date: 09/23/2023

  Hello *****,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: My apologies for the continued trouble.
   
  To make things right, I've issued a partial refund of $284.05 back to the same PayPal account that you used to make the purchase.
   
  You will receive an email from PayPal confirming the refund and if you login to your PayPal account, you will be able to see the refund as well.
   
  I hope this helps to right the situation. We love having you as a customer and want you to continue to love using Groupon. Your feedback is appreciated and will help us to determine the types of deals we run in the future. We also address these kinds of issues with the business directly to ensure they don't happen again.
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:09/08/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased Order # ********** on May 13, 2023. I received an email on Sunday, September 3, 2023 1:59 PM that my Groupon is to expire in 8 days. Also stated "Cant make it by then? No worries. Just trade it in for another Groupon to use later." I contacted Groupon customer service for this request and received the following response.******** ***************************** (Groupon)Sep 7, 2023, 4:33?AM GMT+5:30 Hi ****** ***** you for contacting Groupon Customer Support. I apologize for the inconvenience you've experienced. In light of the circumstances, I can offer the following options here. Option 1: If theres a different deal youre interested in, Id be happy to refund this order to Groupon Bucks and use it to place a new order for you now. If the deal is eligible for promotions, I can place the order at an exclusive discount. Option 2: I can refund your order to Groupon Bucks. Your Bucks will be ready to use immediately towards most deals on our site, and they never expire. Option 3: I can refund your order to your original form of payment. Please note that if you paid with a debit/credit card, it may take your financial institution a few days to post the credit to your statement. Which of those options would you prefer? Regards, ******** Groupon Customer Support I responded with a response for option #2 to trade in for Groupon Bucks and have since received responses directing me to the refund policy and an offer for $10 in Groupon ***************** is unwilling to follow through with stated resolution and promises made via email.The emails I have received are attached.

  Business Response

  Date: 09/23/2023

  Hello Angel,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: My apologies for the continued trouble. 
  
  I've just canceled this order and issued a refund in Groupon Bucks to your account. You'll receive a confirmation email as soon as they have processed.
   
  These Bucks are available immediately and never expire. You can check your balance any time from your My Groupons page.
   
  When you're ready to use your Bucks, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Bucks in your account will be deducted from your total.
  
  I hope this helps to right the situation. We love having you as a customer and want you to continue to love using Groupon. 
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 09/25/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:09/08/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had made a purchase with Groupon for a **** Club Deal and it did not seem the payment went thru so I attempted a second time but found out it did go thru the first and second time. So I paid twice for the same voucher. I requested to cancel one of the vouchers and ended up with a credit. I thought to myself I could request a refund or maybe Ill need the credit when later thinking that a credit of my own money shouldnt expire nor was there any indication of expiration of my own money. I tried seeing what Groupon deals were available as I always do just in case and saw my $20 credit was gone, I reached out to Groupon to find out what happened and was told my credit expires within 60 days. We had communication back and forth about this credit and ultimately are at a stand still on getting my $20 back. Why keep my money when I had not even used it and it was sitting in my Groupon account for 60 days. Why not return my money if has not been promised to a deal purchased.

  Business Response

  Date: 09/23/2023

  Hello **********,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: My apologies for the trouble.
   
  I've just canceled this order and issued a refund in Groupon Bucks to your account. You'll receive a confirmation email as soon as they have processed.
   
  These Bucks are available immediately and never expire. You can check your balance any time from your My Groupons page.
   
  When you're ready to use your Bucks, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Bucks in your account will be deducted from your total.
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 09/25/2023

   
  Complaint: 20573627
  
  I am rejecting this response because: I would just prefer a refund not Groupon Bucks.
  
  Sincerely,
  
  *******************************

  Business Response

  Date: 09/29/2023

  Hello **********,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: My apologies for the continued trouble.
   
  I've issued a full refund to the original form of payment instead and canceled the Groupon Bucks.
   
  Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 10/03/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:09/07/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They have used my name to make money and take money from people when this business had been closed for over 5 years and Ive begged them to remove it

  Business Response

  Date: 09/23/2023

  Hello ******,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: My apologies for the continued trouble. 
  
  We have a dedicated page at ********************************************************** to report concerns of this nature. I will kindly urge you to make use of the same. Once you've done that our team will review the request. 
  
  You can also reach out to our merchant support line at ************, Mon-Fri ***** - ***** CST
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:09/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/23/2023 I purchased two Groupon's for BOTOX at Laser Loft. One Groupon was for 20 units of Botox and the other was for 40 units of Botox. The way that it was advertised was that you could only purchase 1 Groupon of 20 units of Botox and 1 Groupon of 40 units of Botox per person not that you could only purchase 1 Groupon of any amount of Botox per person. Groupon let me check out purchasing both amounts. I did not learn that Laser Loft would only honor 1 Groupon and not both. When I went to fill out the client forms this evening for Laser Loft I got to a page that requested that I agree to pay a gratuity for the full amount of Botox and not the amount I paid on Groupon. The need to pay a gratuity was not included in the advertisement for Laser Loft on Groupon nor was it included in the fine print. I contacted Groupon this evening and they would only speak with me in a chat and said it was past the 3 day cancelation period and that they can't do a refund and that it says Limit 1 per person and they have 20 units and 40 units listed a separate deals. So, when clicking on the first deal the limit 1 per person was taken as I can only get 1 Groupon deal for 20 units and only 1 Groupon deal for 40 units. I explained that nothing was included in the advertisement explaining that I was going to need to pay additional money in the form of gratuity and that it would need to be on the full amount not the Groupon amount. I explained that if that had been included in the advertisement I would have never ever purchased the Groupon for Laser Loft.

  Customer Answer

  Date: 09/13/2023

  Hello,
  

  
  

  I received an email from Groupon. They said something about refunding $400 in Groupon bucks. After, the way I was treated prior to making complaint with better business I will never ever use Groupon again. I mean this. They neglected to included important information in the add regarding having to pay gratuity at the place and clear language around what limit 1 per person means as the way it was written indicated limit of 1 20 units Botox and limit 1 40 units per person. When I stated I wanted refund I would like refund to my form of original payment not Groupon bucks. Again, after the experience I had I can morally never ever support or give my buisness to them. There is absolutely nothing else on Groupon that I will or would ever use $400 on. Thank you.

  Business Response

  Date: 09/26/2023

  Hello,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: I am truly sorry to hear about the experience you had redeeming this Groupon deal. We're always working to make sure every Groupon experience is both fun and a great value. 
   
  In general, it is not our policy to refund the Groupon that is outside the 3-days cancellation window back to the original form of payment. However, in your case, we have made an exception.
   
  Here is the refund policy's link for your reference: ***************************************************************************;
   
  I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. 
   
  Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.
   
  Let me know if there's anything else I can do for you. Thank you for your understanding.
   
  Regards,
   
  Deepa
  Manager - Groupon Customer Support