Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2801

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 620 Chicago, IL 60654-2822

• 

  Ideel

  620 8th Ave 45th Floor New York, NY 10018-1741

• 

  Groupon Nashville

  3815 Logistics Way Antioch, TN 37013

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/18/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction January 13 2024 Date of Email for a refund January 13 2024 I purchased a groupon on a Brazilian steak house that was located in ********** by accident thinking it was in Texas where I'm from. So I immediately sent an email for a refund. I later see an email saying this email no longer is in service. I tried looking for another form of contacg only to see that it won't submit. The submit button is greyed out and won't change for me to click on. Groupon has made it difficult and impossible to reach them. I spent $85 plus tax and can't get a hold of anyone.My email address is ********************* please refund me. It said I was eligible for a refund if requested in 3 days and I have.Screenshots of proof of attempt to communicate

  Business Response

  Date: 02/20/2024

  Hello *******,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: I'm sorry to hear that the Groupon was purchased for the incorrect location. 
   
  Actualy, we are assisting our customers via chat and email. To get in touch with us, please visit: **********************************************************************************************************;
   
  Since you reached us within the cancellation deadline, In light of the circumstances, I can offer the following options here.
   
  Option 1: I can refund your order to Groupon Bucks. Your Bucks will be ready to use immediately towards most deals on our site, and they never expire.
   
  Option 2: If theres a different deal youre interested in, Id be happy to refund this order to Groupon Bucks and use them to place a new order for you now. If the deal is eligible for promotions, I can place the order at an exclusive discount.
   
  Option 3: I can refund your order to your original form of payment. Please note that if you paid with a debit/credit card, it may take your financial institution up to two weeks to post the credit to your statement.
   
  Which of those options would you prefer?
   
  Regards,
   
  Deepa
  Manager - Groupon Customer Support

• Initial Complaint

  Date:01/17/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Groupon charged me twice without telling me and will not give me a refund. They say their policy doesnt allow it which is ridiculous.

  Business Response

  Date: 02/03/2024

  Hello *******,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: I reviewed your case details and your orders as well.
   
  I see the purchase in question is towards AMF Bowlero. I can confirm that you have not been charged twice for a single order, but instead you made two separate orders for this deal.
   
  The first order was made with your Apple Pay, and the second one was made around 4 hours later using an Amex card. 
   
  Since this is not a duplicate charge for a single order, the general cancellation policy will apply towards this purchase. 
   
  We appreciate your attention to the terms and conditions associated with your recent purchase. After reviewing the Fine Print of the deal, we regret to inform you that the transaction has been categorized as a Final Sale. Consequently, we are unable to process a refund, irrespective of the extenuating circumstances.
   
  Please remember to review the Fine Print carefully before future purchases and consider adding security codes to your devices for added protection if you are using Groupon mobile application.
   
  Thank you for your understanding.
   
  Regards,
   
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:01/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Groupon from this business and the directions were to enter the code when buying the tickets online at checkout. My child ticket code did not work and contacted customer service for refund since I went ahead and bought a ticket at full price. Groupon claimed they replicated the error and still would not refund my money. I waited nearly a month now and keep getting different people emailing me back to explain the problem all over again and they will get back to me. Its going nowhere fast. You cant call customer service anymore and no one will call me. Im done at having to send emails back and fort for a few bucks. At this point its not about the money but these people have turned into thieves and should not be able to run a business if they cant guarantee their products and no remedy to fix the situation.

  Business Response

  Date: 02/09/2024

  Hello ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I reviewed your order details and the interaction with our team. I wasn't able to find any indication from our team of being able to replicate the error. 
  
  I noticed that you had provided a screenshot of your confirmed order showing that you were charged for the child option, but this order included all 4 of your tickets. Please note that your checkout with Groupon was for 2 separate orders:
  
  Order # ********** : 3 X General Admission for One Adult at ***********************
  
  Order # ********** : 3 X General Admission for One Child at ***********************
  
  Two separate orders cannot be redeemed together. Since you applied the Adult codes first, they were taken off of your order, but other option discounts can no longer be used in this case.
  
  I'm afraid since the issue is not with the code but the redemption steps taken, we will not be able to offer a cancellation on this Final Sale deal.
  
  Thank you for your understanding.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:01/17/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My order number on the problem Groupon was Order # **********. I purchased the Groupon on 12/6/23. I redeemed the Groupon within a few days as it was for Holiday Cards...so a timely item. The Groupon worked great...however the problem came over a week later when my cards showed up and it was of a lovely family, but not ours (umm...definite problem there). I called PhotoAffections who the Groupon was with to alert them to the problem. PhotoAffections apologized said I would not be charged for their obvious error. PhotoAffections refunded my shipping paid to them (which was not part of the Groupon cost) and also credited the Groupon code back to my account as unused and said that Groupon would be happy to refund given the error & since it wasn't used due to the error (but that if I chose to use it instead the voucher was there). I went back to the Groupon account and looked at the voucher and saw that it was specifically for cards and that it expired this March ****...not like I could use it for Holidays ****, which is when I reached out to Groupon for the refund.When asking for the refund I was told I couldn't get it since 3 days had passed since original purchase. I didn't even know of this error within 3 days, so no way to ask for a refund at that point (cards of the other family arrived over a week later). The Groupon is useless at this point...PhotoAffections credited the voucher back to Groupon so that Groupon isn't paying for it...but now I can't get my money back and therefore the frustration. Please help to get me a credit for the original payment amount of $25.65 back to my credit card, thanks. I've tried reaching out to Groupon multiple times to no avail...they say the 3 day window expired so I can't get a refund (which the problem with the supplier happened after 3 days so that is a ridiculous explanation and PhotoAffections refunded the Groupon back as unused to Groupon).

  Business Response

  Date: 02/09/2024

  Hello *****,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: I'm sorry to hear about your experience with this order.
   
  I can confirm that our system processed your refund successfully on 01/21/2024. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there. Please note:
   
  Thank you for your understanding.
   
  Regards,
   
  Harish
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 02/12/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you for stepping in to assist, it wasn't until I filed the issue that I saw any sort of response from Groupon, so I appreciate your help!
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:01/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im filing this complaint due to Groupon voucher not working I purchased 1000-147001-231206 For ********* 1000-146895-935359 -75.65$ For *************** And when I went to the merchant they didnt offer service for these voucher even when I made appointment with them they refused saying theyre not accepting my voucher. Id like refund issued for both voucher back to my original

  Business Response

  Date: 01/29/2024

  Hello ****,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: I am truly sorry to hear about the experience you had redeeming this Groupon  deal. We're always working to make sure every Groupon experience is both fun and a great value.
   
  I checked and see that both the Groupons you've mentioned is showing as redeemed. 
   
  The Order # ********** is showing as redeemed on  01/12/2024. 
   
  The Order # ********** is showing as redeemed on 12/26/2023. 
   
  In this case, first I'll need written confirmation from both the merchants that you haven't received any services and are eligible for a refund. After a voucher is marked ""Redeemed,"" Groupon cant modify the status of a voucher without this confirmation.
   
  ******************** can be contacted via: **************
   
  ************** can be contacted via : ************
   
  Once youve received the merchants confirmation, please make sure their email address, date, and time the email was sent are visible and forward it to customer support at ************************************** Or you can send as an attachment to this reply email. 
   
  When we receive that forwarded email with the required information, we'll be able to look into the issue for you.
   
  Thank you for your understanding.
   
  Regards,
   
  Deepa
  Manager - Groupon Customer Support  

  Customer Answer

  Date: 01/31/2024

   
  Complaint: 21157919
  
  I am rejecting this response because:
  Hi because first merchant wasnt responding to this request and of course when I contacted them and it was the same thing. Id like refund to be issued before I escalate this matter to general attorney of ******** 
  Sincerely,
  
  ***************

  Business Response

  Date: 02/02/2024

  Hello ****,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: I am truly sorry to hear about the experience you had redeeming this Groupon  deal. We're always working to make sure every Groupon experience is both fun and a great value.
   
  I checked and see that both the Groupons you've mentioned is showing as redeemed. 
   
  The Order # ********** is showing as redeemed on  01/12/2024. 
   
  The Order # ********** is showing as redeemed on 12/26/2023. 
   
  In this case, first I'll need written confirmation from both the merchants that you haven't received any services and are eligible for a refund. After a voucher is marked ""Redeemed,"" Groupon cant modify the status of a voucher without this confirmation.
   
  ******************** can be contacted via: **************
   
  ************** can be conacted via : ************
   
  Once youve received the merchants confirmation, please make sure their email address, date, and time the email was sent are visible and forward it to customer support at **************************************************************** Or you can send as an attachment to this reply email. 
   
  When we receive that forwarded email with the required information, we'll be able to look into the issue for you.
   
  Thank you for your understanding.
   
  Regards,
   
  Deepa
  Manager - Groupon Customer Support
  
  

• Initial Complaint

  Date:01/17/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  hi,back in october of 2023 i purchased 2 groupon.two months later i decided to use it before they expire. I open groupon app and it said my password was invalid so i did the forgot password step but groupon stated that they didnt recognize my email. i contacted them provided all the information they asked but they are not doing nothing, they keep asking me for the same information like 5 times, them they said my account was compromised that it will take 5 days , it been over 7 days and still nothing . just got email asking for the information again. im frustrated and i only want my money back,

  Business Response

  Date: 02/03/2024

  Hello *****,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: I apologize for the delay with this case. I see that your concern was indeed escalated to an account specialist who responded back to you requesting some additional details, but did not receive a reply from you.
   
  Since your account is temporarily deactivated due to being potentially compromised, we're required to confirm your identity before activating the account and giving you access to it. The information you initially provided does not match your account details, so an account specialist has gotten back to you for additional information.
   
  Ive provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.
   
  Thank you for your understanding.
   
  Regards,
   
  Harish
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 02/13/2024

   
  Complaint: 21157539
  
  I am rejecting this response because: 

   

  here are some screen shots me providing  for the 5th time the same  information  they keep asking and i still have not heard from them.

  please consider re open my case all im asking is for a refund but dont know why they are not proving me any update. 

  
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:01/17/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a groupon while visiting ********* from 12/27-12/30 for a whale watching trip.date of purchase: 12/25/2023 in the amount of $103.50. the trip was booked on friday 12/29/2023.but due to inclement weather and 15 foot waves, the trip was cancelled by the tour company.Since i don't plan on going back to ********* anytime soon, i asked for a refund to credit card.despite numerous emails and providing supporting documentation, groupon refuses to issue my refund and only offers me a refund in groupon bucks. not sure i ever want to use groupon.

  Business Response

  Date: 02/03/2024

  Hello ****,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.
   
  Thank you for your understanding.
   
  Regards,
   
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:01/16/2024

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/24/2023 I purchased a groupon deal for a ****** membership. The advertised offering was for a regular membership for $20. In reality, the deal was to purchase a ****** membership for $60 (regular price) and then received a $40 ****** gift card at a later date. OK fine. When I went to pay for the deal, I realized I had $63 in "groupon bucks" in my account which I could use to pay for the offer. I used that option for payment to purchase the offer. I never received a confirmation email giving the details of the membership so I checked later that evening and saw the purchase listed as "pending." I looked up the definition for this term and the site said it meant the order was processing. On 12/28, I tried to check again but could not log on to my account using the same credentials I'd always used. When I tried to change my password, I couldn't. I was effectively locked out of the account and did not have the purchase or access to the info about it. I contacted customer service and received a message asking for my credit card number that I used to purchase. Explained the situation and was told that the problem would be escalated. Since then I have had about 10 contacts with customer service and received the same automated responses each time. No resolution and no follow up from them. I am beyond frustrated and think this whole thing constitutes fraud. I've attached some of the emails with them and there are more saying the same thing.

• Initial Complaint

  Date:01/16/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Groupon for Christmas cards. When I realized I needed more than I ordered I called the company for the Groupon and spoke with them. I was told to buy another Groupn for the larger amount and to request a refund from Groupon. I did exactly this. Additionally I chatted a few times with Groupon reps who told me they would escalate the matter and we would get a resolution "shortly". Since that time, nearly a month ago, I have not heard back from Groupon. I have submitted several tickets. There does not exist a way (that I can find) to speak with someone so I am relegated to filing a BBB complaint.

  Business Response

  Date: 02/03/2024

  Hello ****,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: I reviewed your case details and the previous interactions with our team as well. 
   
  I can confirm that our team responded to you under all the support tickets, offering you the available cancellation options, but we never heard back from you.
   
  If you're not seeing our emails, I recommend checking your spam folder as well. Also, please make sure that ******************************************** is added to your email whitelist.
   
  For your convenience, I'm including the options that were initially provided:
   
  Option 1: I can refund your order to Groupon Bucks. Your Bucks will be ready to use immediately towards most deals on our site, and they never expire.
   
  Option 2: If there's a different deal you're interested in, I'd be happy to refund this order to Groupon Bucks and use them to place a new order for you now.
   
  Option 3: I can refund your order to your original form of payment. Please note that if you paid with a debit/credit card, it may take your financial institution up to two weeks to post the credit to your statement.
   
  Which of those options would you prefer?
   
  Regards,
   
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:01/16/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged FRAUDENTLY and without authorization. I reached out to Groupon customer service and told them to refund.They credited me with the GROUPON BUCKS.I contacted them again by email and chat. I was promised to get the refund on my original charged card, but its 4 months and I have not received any refund.I have been sending them the emails continuously, but still there is no response.I have been defrauded. I am considering a LEGAL action against the GROUPON.