Business Profile

Ecommerce

Groupon, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ecommerce.

Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,872 total complaints in the last 3 years.
1,321 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/19/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
June, 20th 2023 i purchased 3 vouchers on the Groupon website for ************.I tried calling ***************** nobody answered. so I went to the address for the restaurant and the business was closed. the building was being emptied. I have tried to get a refund but I have not had a response from Groupon after many attempts. I was told that they are unable to provide phone services until further notice. The corporate office is closed due to COVID. And they have never sent me an email about my complaints.
Business Response
Date: 02/20/2024
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry to hear that you're unable to redeem the Groupon due to a merchant issue.

I could see that we have offered a refund in Groupon Bucks in an email sent to you on Oct 08th, 2023. However, you missed to respond to that.

Given the circumstances that led to your request, I am happy to process a full refund in Groupon credits.

Groupon credits are simple to use, and never expire for you to use towards any purchase on groupon.com. We often run our more popular deals more than once, so hopefully a similar deal to this one will come up soon.

If youd like me to go ahead and apply the credit, just let me know by replying to this email.

Regards,

Deepa
Manager - Groupon Customer Support
Initial Complaint
Date:01/19/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased tickets for a show from Groupon. Went to the venue the night of the show, and the show was not happening. Spoke to someone at the venue who stated that the show happened last year and he did not know why Groupon sold tickets for it. The venue had no idea Groupon sold these tickets. Other people were there in the same situation. He advised me to get a refund from Groupon. Stated their shows would no longer be sold through Groupon. I could not use the tickets for a future show as the venue stated they did not receive any $ from Groupon for the tickets that were sold. Asked Groupon for a refund. First, they stated they would give Groupon bucks. I did not want Groupon Bucks since I couldn't purchase a future show through them. I asked that they refund me credit card. I didn't receive any refund from them. Reached out to them again today, and was told they don't refund expired tickets. The waste of my time isn't really worth the $26; however, I feel they have taken that from more people than me. Seems like fraud.
Business Response
Date: 02/12/2024
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I am truly sorry to hear about the experience you had redeeming this Groupon deal. We're always working to make sure every Groupon experience is both fun and a great value.

I checked and see that this Groupon was canceled and refunded to the card used for the purchase on 01/20/2024.

Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.

Kindly let me know if there is anything else I can help you with. Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Initial Complaint
Date:01/19/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a ***'s Club discount membership and never got an activation response. I have sent Groupon numerous emails, including a copy of the bank statement showing the charge from Groupon to my account. I would like the purchased product or a refund.
Business Response
Date: 02/12/2024
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry to hear that you're unable to access your purchase.

I checked and see that you made the purchase in a different account under the email address ********************* instead of *********************.

Hence you're unable to locate your order and redeem the Groupon.

No worries, now, I can help you to redeem your Groupon and activate your One-Year **** ********* Membership by providing the redemption steps and code.

Alternatively, if you still prefer to receive a refund to Groupon Bucks, please let me know and I can take care of this request.

Please let me know how you like to proceed?

Regards,

Deepa
Manager - Groupon Customer Support
Initial Complaint
Date:01/19/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid for a Groupon that the vendor does not accept and Groupon will not refund me my money. Which should be illegal
Business Response
Date: 02/12/2024
Hello ****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I am truly sorry to hear about the experience you had redeeming this Groupon deal. We're always working to make sure every Groupon experience is both fun and a great value.

I checked and see that your Order # ********** was canceled and refunded to the card used for the purchase on 02/09/2024.

Ive provided more specific refund information in my direct email to you. If you have any additional questions, please reply to me there.

Regards,

Deepa
Manager - Groupon Customer Support
Initial Complaint
Date:01/18/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Groupon for $200 I went to the vendor to redeem the Groupon to get my brakes done and the vendor refused to accept the Groupon I asked if he would honor the cash value of the Groupon he refused. the Groupon expires on the 24th Groupon refuses to help. I emailed them multiple times and they refuse to help or even give me credit for the cash value that I spent. Unfortunately the designated ""Cooling off period"" within which refund processing is viable has lapsed. As stipulated by our policy, we are regrettably unable to facilitate a refund or accept a return under these prevailing circumstances. ****** refuses to help Groupon refuses to help as well.
Business Response
Date: 02/12/2024
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry to hear that you are unable to redeem the Groupon due to the fine print restriction, "Exclude all German and Luxury cars".

In general, it is not our policy to refund the Groupon that has expired. Here is the refund policy's link for your reference: ****************************************************************

However, in your case, we have made an exception. Ive provided more specific refund options in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Customer Answer
Date: 02/14/2024

Better Business Bureau:

I did go over that the vendor did not add the note to the Groupon that they would not work on luxury or German cars until months after the Groupon was purchased. Thank you for your assistance.

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:01/18/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased 2 8 days 6 nights vacations and o ********,****** **** with trip protection, I cancelled the trip due to illness I sent documentation to travel mate trip protection and they denied my illness and letters from my doctors.********************* said I lost all my money because ********* denied my request. I made the purchase on Groupon.com Order#********** &**********. I contacted my bank to help me get my money back. I keep emailing Groupon and sending them the cancellation email they ask for so I can get my refund .This has been going on for 2 days its getting totally frustrating for me.
Business Response
Date: 02/09/2024
Hello ********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry to hear that you are unable to redeem the Groupon as planned due to health issues.

I checked and see that your Order # ********** and Order # ********** are canceled and refunded to the card used for the purchase on 01/28/2024.

Ive provided more specific refund information in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Initial Complaint
Date:01/18/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello We were on the holiday we saved for, for years as teachers on our meager salaries. ****** was always my wife's dream holiday.My son begged to go scuba diving while we were there. He wanted to swim with sea turtles! So we used Groupon to get the reservation.First issue was that Groupons reservation didn't go through to ***************** in Waikiki. So they never even knew we made the reservations for the next day. So we couldn't have gotten the scuba trip that next morning even due to their failure. I tried to call Groupon to refund it the next night but couldn't get any help on the phone. To top it off my son got sick that day so he couldn't even go anymore. This was our last day on ******. When I was able to call Groupon they would only give us credit for another purchase, even after I said I just want to refund the card as this vacation was already too expensive. I never asked for a refund before from Groupon in the years I used them and they gave me the finger with this.I'm giving Groupon a zero / 0 on trust pilot now also. I never had the chance to use this Groupon and won't have the chance to use it at any other place served by this scuba company as we'll never have the money to get back to ****** on our salary. I'm not going to use Groupon again. And we're telling others about their poor business ethics. Buyer beware when making any purchases with Groupon, either use your voucher or know you'll never get your money back if there's any issues. Ill go directly to principal companies from now on
Business Response
Date: 02/11/2024
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry to hear that you're unable to redeem the Groupon as planned.

In general, it is not our policy to refund the Groupon that is outside the cancellation deadline to the original form of payment. Here is the refund policy's link for your reference: ****************************************************************

However, in your case, we have made an exception since this Groupon was purchased during vacation and can't be redeemed.

Ive provided more specific refund options in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Initial Complaint
Date:01/18/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Groupon on January 13, **** for a One 60-Minute Anti-Aging Facial from Skinfulbeauty. The price I paid was $63.00. On January 15, ****, I contacted the company through their website to make an appointment. On January 16, ****, the owner/********************************, texted me to inform me that her microcurrent machine for the facial stopped working and that I should get a refund from Groupon as she was unable to provide the service. I contacted Groupon and have been getting the runaround from them because they refuse to refund my money. I do not want a store credit. I want the money returned to my credit card. Groupon refuses to refund for a service that will not be provided.
Business Response
Date: 02/20/2024
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I am truly sorry to hear about the experience you had redeeming this Groupon deal. We're always working to make sure every Groupon experience is both fun and a great value.

I checked and see that your Order # ********** was canceled and refunded to the card used for the purchase on 01/21/2024.

I can see that you used a promo code for an additional discount. Excluding the promotional discount, what you paid to Groupon is fully refunded.

Ive provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Customer Answer
Date: 02/22/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************
Initial Complaint
Date:01/18/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am looking for an exception to be made and have a purchase I made refunded via Groupon Bucks. I did not intend to make the purchase for such services. I know it is outside the refund window. But given I am only asking for Groupon Bucks in place of my existing Groupon I hope this can be taken care of for me. This is in regards to:Seren the Healer - Order # **********
Business Response
Date: 02/12/2024
Hello ****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry to hear that this Groupon was purchased by mistake.

I've just canceled this order and issued a refund in Groupon Bucks to your account. You'll receive a confirmation email as soon as they have been processed.

These Bucks are available immediately and never expire. You can check your balance any time from your [My Groupons](***************************************************************) page.

When you're ready to use your Bucks, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Bucks in your account will be deducted from your total.
I can see that you used a promo code for an additional discount. Excluding the promotional discount, what you paid to Groupon is fully refunded.
Thank you for your understanding.
Regards,

Deepa
Manager - Groupon Customer Support

Customer Answer
Date: 02/14/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:01/18/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased the *****'s ******************'s Groupon on January 9, 2024 for the sum of $54.60. When I called the number provided in the phone book and internet and spoke to the owner who advised that she is no longer in business. I was shocked and I have written to Groupon on several occasions without a response or requesting an extension to investigate. Please have them refund my money I don't want Groupon credit as I do not think I will do business with Groupon in the future, they took the cash from the bank they can put it back. Thank you for your valuable assistance. If there is anything else you need please let me know.
Business Response
Date: 02/10/2024
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I am truly sorry to hear about the experience you had redeeming this Groupon deal. We're always working to make sure every Groupon experience is both fun and a great value.

I tried to locate your previous correspondence using the email address ************************ and Order # ********** but unfortunately, there is no information available.

Here is the link through which you can contact our customer support team via chat and email: *****************************************************************************************************

Regarding the merchant out of business:

I have escalated your request internally, we will get back to you within 7 working days.

We remain at your disposal in case any additional questions arise in the meantime. Thanks for your patience and understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Customer Answer
Date: 02/12/2024

Complaint: 21162570

I am rejecting this response because: They allege that they cannot find my email or information but they found my bank account. I furnished the BBB with the appropriate documents and do not have any further documents. I did not think this would become a federal problem. The bottom line is that they sold me something for services from a business that is no longer in business and should have never posted the nail salon as a valid and operating company and collect money all at the same time. That the subject has been "escalated" means very little to me just buying time and I cannot give them anything other than the bank account statement which they took the money from. I just want my money back, do not want a Groupon credit (I am never using them again) that I paid for. Please assist.

Sincerely,

*************************
Business Response
Date: 02/25/2024
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: Thank you for your patience. I can see that your issue was resolved by our Internal team.

Your Order # ********** was refunded to the card used for the purchase on 02/21/2024.

Ive provided more specific refund information in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Customer Answer
Date: 02/27/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Complaints

Find a Location

Groupon, Inc.

Groupon, Inc.

Groupon, Inc.

Groupon, Inc.

Groupon, Inc.

Customer Complaints Summary

If you've experienced an issue

Sort by

Complaint status

Complaint type

Initial Complaint

Business Response

Initial Complaint

Business Response

Initial Complaint

Business Response

Initial Complaint

Business Response

Initial Complaint

Business Response

Customer Answer

Initial Complaint

Business Response

Initial Complaint

Business Response

Initial Complaint

Business Response

Customer Answer

Initial Complaint

Business Response

Customer Answer

Initial Complaint

Business Response

Customer Answer

Business Response

Customer Answer

Groupon, Inc. is NOT a BBB Accredited Business.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Groupon, Inc. is NOT a BBB Accredited Business.