Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

• 

  Groupon, Inc.

  148 Lafayette Street, 10th Floor New York, NY 10013

• 

  Groupon, Inc.

  1000 Station Dr Dupont, WA 98327

• 

  Groupon Nashville

  3815 Logistics Way Antioch, TN 37013

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2801

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/22/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 3rd, ******************************************** the amount of $433.54, for a stay on April 4th and April 5th. The transaction was declined by my bank because they thought it was a fraudulent transaction. I called my bank and told them it wasn't a fraudulent transaction. The bank told me to attempt my purchase again. The purchase went through successfully.About an hour later, I received a notification from my bank stating that I was overdrawn in my account. I looked and saw that the first, previously declined transaction had been re-attempted by Groupon, and it went through. Instantly, I reached out to Groupon to get the transaction canceled. I spoke to a Groupon rep via their chat service, and they assured me they'd escalate my request to get the order cancelled.I was then told that because I didn't cancel the order on the Groupon website, I couldn't be refunded. However, there was no cancel button.I was then told that because it was less then 24 hours before the reservation, that I had missed the cancelation window, and they couldn't refund me. However, the purchase wasn't made by me after the cancelation window. It was re attempted by Groupon after the cancelation window.Groupon has REFUSED to give me a refund for the money they're essentially stealing from **** even have the hotel owner telling Groupon that he will not take the money, and he asked Groupon to fully refund my payment because he understands that it was a transaction that should not have been authorized. Since the hotel owner has integrity, he's not taking the money, meaning that Groupon has essentially stolen my money from me for nothing.There are other details, but my character limit is approaching.The only satisfactory resolution to this matter is to receive a full cash refund for the second, unauthorized re-attempt of the transaction. Not Groupon Bucks or credit, or anything else.

  Business Response

  Date: 06/06/2024

  Hi Marquel,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.
  
  Regarding your complaint: I am sorry for the trouble caused here. Upon checking, I understand that you are requesting a refund for the duplicate reservation "BD-LJB2-Z7T5-WKYT-WW9R" made and the merchant also agreed to it.
  
  In this situation, I have processed a full refund to your original form of payment. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.
  
  Let me know if there's anything else I can do for you. Once again, I am sorry for this delay and inconvenience caused.
  
  Thank you for understanding!
  
  Regards,

  ****************
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 06/12/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  They fully refunded the duplicate reservation.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:05/22/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a groupon voucher for my kids but it expired. Been trying to reach groupon to get a credit for the expired voucher. The phone number is not work, no live chat and no email response. Cant get hold of groupon.

  Business Response

  Date: 06/06/2024

  Hello *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I'm sorry to hear that you faced some issues trying to reach out support team. Unfortunately, we currently do not have support over phone, but we're happy to help you via emails and chat 24/7.
  
  I wasn't able to find any previous attempted contacts under your email, so I want to make sure that you're using the correct contact method. Please visit our help page to initial any customer support requests: ******************************************
  
  Please make sure to select your issue and review the faq section, if you are unable find a solution, you will be able to write to us.
  
  Regarding your voucher, I see that it was redeemed successfully on 05/28/2024 so it looks like you were able to use it after all.
  
  Please note that in general, expired vouchers are not eligible for cancellation. Any unused non final sale local deal purchase can be returned only within 3 days, unless otherwise stated in the Fine Print.
  
  I hope these details help. Thank you for your understanding.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:05/22/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 2 Groupons from what was advertised as separate vendors but upon redemption it was the same shady company I spent $143.65 on both, the vendor is scamming people. They took my money and then additional shipping and have not responded back, its been almost 2 weeks no response from the vendor I cant use my Groupon and I have received no services. Groupon is acting as if allowing a merchant to sell fraudulent services is okay, there is a 3 day ***** for a refund but it takes more than 3 days to realized its a fraud. Orders VS-5Z96-CKN9-HYKX-NN9G and VS-NX2C-6525-RXH6-G613 have not been fulfilled no one will contact me from the vendor and Groupon is allowing them to keep scamming people. I will like my money back please this is such a terrible situation.

  Business Response

  Date: 06/06/2024

  Hello Makeeda,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I'm sorry to hear about your experience with this merchant.
  
  I checked your orders and can confirm that after review, VS-5Z96-CKN9-HYKX-NN9G was successfully refunded. Refunds issued to a credit or debit card will appear as a refund from Groupon, Inc. However, please note that it may take a few days for your bank to process and post the funds to your account.
  
  For VS-NX2C-6525-RXH6-G613, our team is still reviewing it with the merchant. I request you to kindly allow the requested amount of time for our team to investigate this. As soon as we have an update, we will get back to you.
  
  Thank you for your understanding.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:05/22/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dermaclinic is advertising specials through 3rd party website Groupon which allows consumers to purchase through. Then *********** is refusing to accept vouchers purchased at time of service, therefore resulting in Dermaclinic attempting to be paid twice for the service. Dermaclinic is also falsely advertising prices on website. Verbally offering higher rates in person vs what is advertised online.

  Business Response

  Date: 06/06/2024

  Hello *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I'm sorry to hear that you were unable to use this voucher as planned due to the merchant not being willing to honor it. We will be reviewing this offer further and take any necessary actions.
  
  In the meantime, I wanted to inform you that your refund has been successfully processed on 05/25/2024.
  
  Refunds issued to a credit or debit card will appear as a refund from Groupon, Inc. However, please note that it may take a few days for your bank to process and post the funds to your account.
  
  Thank you for your understanding.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 06/07/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:05/22/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Groupon Customer Support,I am writing to formally request a refund for a recent purchase made through your platform. The details of the transaction are as follows:Product: Adobe Acrobat Pro DC 2024 Lifetime Seller: WAFD Softwares Groupon Code: VS-PK5K-6C1X-695G-W9K6 After following the provided instructions to download and install the software, I discovered that this product is, in fact, pirated. The download link included a "Crack" tool, which is commonly used to bypass legitimate software licensingan unequivocal indicator of piracy.Concerned about the legitimacy of this software, I contacted Adobe directly. They confirmed that Adobe does not offer any lifetime licenses for Adobe Acrobat Pro DC 2024. This confirms that the software provided by WAFD Softwares is unauthorized and illegal.I am extremely disappointed and concerned about this situation. Piracy is a serious crime, and I did not expect to encounter such issues when purchasing from a reputable platform like Groupon.In light of these circumstances, I am requesting a full refund for this purchase. I hope to resolve this matter amicably and promptly. I trust that Groupon does not support such fraudulent activities and will take appropriate action against the seller to prevent further incidents.Thank you for your attention to this matter. I look forward to your prompt response and resolution.

  Business Response

  Date: 06/06/2024

  Hi ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.
  
  Regarding your complaint: I understand that you received the download link, but the link was included with "Crack tool". I am really sorry for this experience.
  
  As you have stated that product sold by WAFD Software's is unauthorized and illegal -This feedback has been already forwarded to the concerned team and they will investigate on this merchant. Really thankful for your feedback.
  
  Upon checking, I can see that your voucher "VS-PK5K-6C1X-695G-W9K6" has been successfully refunded back to your original form of payment on 05/23/2024 10:50 AM.
  
  Ive provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.
  
  Thank you for understanding!
  
  Regards,

  ****************
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 06/07/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:05/22/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order Number: ********** Summary of the Issue:I purchased a voucher for Two Laser Sculpt Lipo Treatments at Be-You-tiful Beginnings. The voucher expired before I could redeem it due to the business being unable to schedule appointments. I contacted Groupon customer support and was initially promised a full refund to my current bank account, as the original payment method (a bank account) was closed.Timeline of Events:-Purchase and Expiration: Purchased the voucher, which later expired due to unavailability of appointments at the business.-Initial Contact: On May 14, 2024, I contacted Groupon customer support and was promised a refund to my current bank account by representative ****************************************** Details: I provided my new bank account details as requested.-Contradictory ********************* communications from Groupon representatives contradicted the initial promise, stating that a refund could only be issued to the original payment method or as Groupon credits.Promises Made by Groupon Representatives:-*********************** assured me that a cash refund to my current bank account would be processed.-I was asked to provide my new bank account details, which I did.Current Situation:The latest communication from Groupon states that they can only issue a refund to the original payment method or as Groupon credits, despite the previous promise. This inconsistency and change in stance have caused significant frustration and inconvenience.Desired Resolution:I am requesting a full refund of $62.40 to my current bank account, as was initially promised. Additional Comments:I believe that honoring the promise made by your representative is the right and fair resolution. I hope to see this issue resolved promptly and satisfactorily.

  Business Response

  Date: 06/06/2024

  Hello ****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint:  I apologize for the confusion and the incorrect information provided to you earlier. 
  
  In general, we process the refund only to the card used for the purchase OR to Groupon Bucks based on the deal restrictions and customer preference. 
  
  The refund to the bank account is done only when the refund fails from our end when processing. In your case, since the refund is not processed for this order, we can now, refund to the card used or to the Groupon Bucks.
   
  Unless your refund is failed, we can't refund to the bank account. So please let me know how you like to proceed in this case? 
  
  Looking forward to your reply. 
  
  Regards,
  
  Deepa
  Manager - Groupon Customer Support

• Initial Complaint

  Date:05/21/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  5/1/24 $74.72 ONE massage deal TWO pairs of shoes I never received an itemized receipt for proof of purchase.The massage came to $55.ONE pair of shoes was $4.93. I ordered TWO pairs of shoes. This means I should have paid a total of $9.86 for TWO pairs of shoes.This also means, my TOTAL should have been $64.86, NOT $74.72.I have explained this several times. At first, I was constantly told the charges were correct and I could return a pair for a refund. Then I was told the sellar had to take care of the issue. The sellar redirected me BACK to customer service. **************** AGAIN has told me to return a pair for a PORTION of my money back.No one has tried resolving my problem. Even after I explain the math, I'm still told the SAME thing over and over. Order#:1591703678 Because I never received an itemized receipt, I have to rely on the current discounted price when providing screenshots, and that pricing is not accurate for my issue.

  Business Response

  Date: 06/06/2024

  Hi *********,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.
  
  Regarding your complaint: I am sorry for this experience. I understand that you were unaware that you would be charged for shipping & taxes for both orders separately. Please note that the total price of the product is the sell price + shipping fee + sales tax.
  
  As per the fine print/rule on Groupon, if you place the order for 2 or more (different items/colors/sizes) adding to the cart you will be charged for each. We checked and noticed that you ordered 2 different items from us, so you will be charged for each for the shipping fee.
  
  Upon checking, I can see that the Goods Marketplace team has been already investigating the issue and assisting you with a resolution. I can see the recent update as our team has requested you to confirm whether you are interested in getting a refund for one order without returning the products on 28th May 2024.
  
  In this situation, I can see that you have responded to them stating "I would like to keep them with one order refund please". As per your request, the team has processed a refund for your one order to your original form of payment and updated the same with you.
  
  Thank you for understanding!
  
  Regards,
  
  ****************
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:05/21/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a smog Groupon and the smog shop is closed. I sent multiple emails to Groupon for a refund.

  Business Response

  Date: 06/06/2024

  Hello *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I'm sorry to hear that you faced some issues trying to use this voucher, and also reaching our support team.
  
  Upon checking, I wasn't able to find any previous contacts from your email address to our support team. I request you to kindly send any requests only from the help page on our website.
  
  Regarding the Smog Kings voucher, I see that we do not have any update from this merchant regarding a closure, or any other similar customer complaints. In this case, we will be happy to review this further for you.
  
  Could you please help us with the following details:
  
  - The exact location you visited to use your voucher
  - The date and time you visited
  
  Thank you for your understanding.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:05/21/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order Number: 1000-147573-626983 (in email) & ********** (on Groupon site)Date of transaction: APR 29 2024 Total payment: ****** After multiple failed attempts to Groupon to refund and reverse a "redeemed" groupon to a merchant named " Health Source", I now need further assistance. Groupon has failed to reply or investigate for a refund of the order with merchant who never completed the order a month ago. Merchant on groupon took redemption code and never fulfilled order and never replied to multiple messages from myself. Groupon has sent back multiple "wait ***** hours for resolution" emails over the past weeks with no resolution or refund. I merely need the evident fraud handled and payment refunded.

  Business Response

  Date: 06/06/2024

  Hello *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I'm sorry to hear about your experience with this merchant and also any delay in resolution from our end.
  
  I hope this message finds you well. I wanted to inform you that your refund has been successfully processed on 05/24/2024.
  
  Shortly after the refund was issued, you should have received an email confirmation. If you haven't seen it in your inbox, I recommend checking your spam folder to ensure our emails aren't being filtered there.
  
  Refunds issued to a credit or debit card will appear as a refund from Groupon, Inc. However, please note that it may take a few days for your bank to process and post the funds to your account.
  
  Thank you for your understanding.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:05/21/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi so April 20, 2024, I made one transaction for 2 nights stay at great wolf lobge through Groupon offer, immediately after the transaction received text from ********************* Fraud: We declined $****** with card ending 8668 at Groupon, Inc. Was this you? Reply YES or NO. If yes, you will not be charged unless the purchase is attempted again. If no, we will close your current card and send you a new one that you should receive in 5 to 7 business days. Msg & data rates may apply. And also received email from Groupon saying transaction didnt go through, so I re purchased Groupon and received confirmation about the 2nd purchase was successful. After I arrived to the resort I was told I have 2 rooms reserved but I didnt use two rooms, I just used one room. Because I knew that I paid for one room. So I tried to contact Groupon but they dont have phone number to talk to live person so I emailed them about the issue, Groupon replied saying its my fault that I purchased twice or talk to the chase credit card company since they cancelled it, I opened up dispute with chase, but they close the dispute saying I am responsible for both transactions I didnt ask for fraud alert protection , why was my first transaction cancelled by chase in the first place??****** Dollars value is huge to me and my family, I have four kids from age of 1 to 10. I need my hard earned money back.******************* me twice for ****** but I made one transaction of one purchase of ******, I would appreciate if I could get my money back, never buying anything from Groupon or with chase credit card.

  Business Response

  Date: 06/06/2024

  Hi *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.
  
  Regarding your complaint: I understand that you have made a duplicate charge for this order Great Wolf Lodge Boston/********* on 04/20/2024 without knowing that first order went through successfully. I am really sorry for this inconvenience.
  
  Upon checking, I can see that both the orders has been marked as "redeemed" and it is past cancelation deadline. In this situation, as you have not used the initial order #1000-147527-990369, we need to escalate this to concerned team in order to investigate and refund the duplicate purchase.
  
  I have escalated your request internally, we will get back to you within 7 working days. We remain at your disposal in case any additional questions arise in the meantime. Thanks for your patience and understanding.
  
  Thank you for understanding!
  
  Regards,
  
  ****************
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 06/11/2024

   
  Complaint: 21740451
  
  I am rejecting this response because: even though I have received an email from Groupon representative that they will refund my money through Groupon credit or refund back to the credit card. The problem with that is I dont want Groupon credit and the card that I used originally is cancelled due to some fraud detection. I havent received any refund on the replacement credit card. So I would appreciate if Groupon return my money to my replacement credit card.
  
  Sincerely,
  
  *****************

  Business Response

  Date: 06/18/2024

  Hi *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.
  
  Regarding your complaint: I understand that you are unable to get a refund for order #********** to your original form of payment as the original card you used to make this purchase was canceled due to some fraudulent activities.
  
  Upon checking, I can see that you have already raised a dispute for this order for the second time. In this situation, if you've officially filed the charge dispute with your financial institution, then the next step will be to work with them directly to determine a resolution.
  
  Our *************************** is always here if you ever need help with your Groupons, but once your financial institution is involved, we have to let that process run its course.
  
  Thank you for understanding!
  
  Regards,
  
  ****************
  Manager
  Groupon Customer Support