Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2801

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 620 Chicago, IL 60654-2822

• 

  Groupon Nashville

  3815 Logistics Way Antioch, TN 37013

• 

  Groupon, Inc.

  148 Lafayette Street, 10th Floor New York, NY 10013

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/25/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Groupon for bowling and Bowlero in **************, ** on May 23, 2024. When I went to purchase it, it did not appear to go through. I then immediately tried again.I later learned that both went through, even though I was only trying to buy one. The company refuses to credit me for the second groupon bought it error.

  Business Response

  Date: 06/06/2024

  Hi *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.
  
  Regarding your complaint: I can understand that the same order was placed twice by mistake. In order to cancel the duplicate order, I have processed a full refund to the second order "VS-4HNC-HFWB-KCLW-WHP2" to your Groupon credits as an exception.
  
  The credit is available to spend immediately and will never expire against almost anything on our site. You can see your available credit in the top-right corner of your My Groupons page, where it says 'Groupon Credits balance'.
  
  When you're ready to use your Credits, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Credits in your account will be deducted from your total.
  
  Please enjoy and let me know if I can help you with anything else.
  
  Regards,
  
  ****************
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:05/25/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 2 groupons for my sister as a gift to use with her children. Unfortunately, they were unable to use them and I am now in **. I reached out to groupon as I asked for a credit on my order (I don't want a refund) and the customer service has been beyond horrible.I have already called ******* WHO advised me that I CAN get a credit from groupon and they are refusing to issue.I was disconnectedby 2 agents who advised me that I was going to speak with a supervisor. I was LIVID! I will be reachingout to the BBB and social media because this is horrible. Being lied to is not white glove service.Order # ********** Order # **********

  Business Response

  Date: 06/06/2024

  Hello Maraisha,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I'm sorry to hear that this gift purchase did not work out for the recipient.
  
  Though we understand your situation in this case, I'm afraid this deal was sold as Final Sale, so we will not be able to process any refunds in this case.
  
  I understand that you're saying you don't want a refund but just a credit, however a credit also requires the original order to be cancelled which is not possible if the sale is final. Credits are also a form of refund.
  
  Thank you for your understanding.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:05/24/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 3 groupons from a CLOSED business:Adventure Kinderland Playground ************************************* ************** Their portal does not allow customers to actually send the refund request - the button is greyed out.Coupon #1 Redemption Code ******** Groupon VS-X7PC-PXXB-445G-59HC Original Price $25.00 Groupon Price $9.25 Amount Paid $9.25 Expires June 21, 2024 Coupon #2 Redemption Code ******* Groupon VS-LZMB-MG61-679X-CGGL Original Price $25.00 Groupon Price $9.25 Amount Paid $9.25 Expires June 21, 2024 Coupon #3 Redemption Code ******** Groupon VS-Z43V-F6C1-CNKT-LHKR Original Price $25.00 Groupon Price $9.25 Amount Paid $9.25 Expires June 21, 2024

  Business Response

  Date: 06/06/2024

  Hello **,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I'm sorry to hear that you had some trouble redeeming your vouchers and also when trying to reach out support team.
  
  I want to assure you that our support request form is functional, please make sure that you're entering the correct order number and have filled in all the fields before submitting.
  
  Regarding your order, I will be happy to review the merchant further. Could you please confirm the following:
  
  - How did you notice of the business closure
  - If you visited directly, the address of the merchant location you visited
  - The date and time of your last visit
  
  Thank you for your understanding.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support
  
  
  

• Initial Complaint

  Date:05/24/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a one night stay on 5/17/24 at the ****************, *******, ** from Groupon on 3/13. I paid 4 installments through Klarna. It was completely paid for prior to the check in date of 5/17/24. When I attempted to check in the Fairmont told me Groupon canceled my reservation. After going round and round that day with the hotel, Groupon and Klarna I finally ended up having to pay for the stay myself. I reported this to Groupon that day as well as multiple times thereafter via their email and chat feature they offer. There is no other way to contact that which is also a problem. I reached out this Tuesday to again check on the status of my refund as I was getting no response to the emails I sent and the person in the chat feature says they had received the email and they were working on the refund. On Tuesday they said it had been escalated and I should see a refund 5 days after I requested it, which would be today. When you I called today to find out where it was they now say the voucher was used and I have to contact the Fairmont to send a letter saying the voucher had not been used. If I look at my Groupon account it shows that voucher expired and not that it was used. I ended spending $800 on my hotel stay after paying Groupon approximately $648. I need help to get my refund as they are doing everything they can to avoid refunding me including not providing any recourse other than email which they dont respond to and the chat feature which goes no where.

  Business Response

  Date: 06/06/2024

  Hi ********,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.
  
  Regarding your complaint: I understand that you are requesting a refund for the stay for which the reservation was canceled by the merchant. I am sorry for this experience.
  
  Upon checking, I can see that your issue has been already escalated to the concerned team in order to get in touch with the merchant.
  
  Merchant have updated us as "****************** had two reservations in the system; one was refunded back to her and the second one applied towards her stay. Please see the folio below. We will contact ****************** to let her know it was applied to her stay as well."
  
  They will contact you soon or you can also contact the merchant and enquire about this matter.
  
  Thank you for understanding!
  
  Regards,
  
  ****************
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 06/14/2024

   
  Complaint: 21756831
  
  I am rejecting this response because: Regarding this complaint.  I have still not received the credit due.  Supposedly it is being done as we speak but I have been mislead now many times.  Recently they responded that they had worked with the hotel to provide me a refund.  After checking my credit cards (the original one I paid with as well as the one I used to pay for the reservation when I was not able to use the Groupon), neither had a credit applied.  I called the hotel who then told me the credit was applied to the stay that was paid for by my husband for the subsequent days we stayed.  That also was not true.  My husband how now contacted the hotel multiple times and keeps getting promised the credit will be posted to his stay. We are still waiting.  That is why I had not responded.  I still do not have the refund I am entitled to.  
  
  Sincerely,
  
  *******************************

  Business Response

  Date: 06/19/2024

  Hi,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.
  
  Regarding your complaint: I understand that you have been in touch with the merchant regarding the refund of "$641.91". One order #********** has been refunded but the other order #********** is still active.
  
  Previously, I can see that the issue has been escalated to the concerned team and the merchant has approved one stay refund and stated it as the second one was applied towards your stay. But, I understand that you are stating it as false, so I have escalated your request internally, we will get back to you within 7 working days.
  
  We remain at your disposal in case any additional questions arise in the meantime. Thanks for your patience and understanding.
  
  Thank you for understanding!
  
  Regards,
  ****************
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 06/21/2024

   
  Complaint: 21756831
  
  I am rejecting this response because:

  to clarify a few things.  The first order was cancelled immediately right after I placed the order. did not think the order went through so I placed a second order.  Once I saw the debit to my bank I canceled the first order. The second order which is the one that should have been active is the one I was informed by the Fairmont had been canceled by Groupon and made me pay for the room on my charge card.   After much arguing they finally honored the price from Groupon for $641.91.  I have provided all of the documentation. After multiple communication to multiple agencies and Groupon, the Fairmont and Klarna, the Fairmont applied a credit to my husbands credit card (not me who it should have gone too and it took two weeks again needing multiple follow up conversations).  We just received the credit and it was only for $585.09. I have attached the document from my husbands bank card.  Why am I being credited less  than the contracted $641.91?  I followed all the policies in good faith and now I am being penalized by receiving less than what I paid.  So I essentially am being penalized $57 and no one seems to be able to explain why this has a acceptable or my fault.  Its as if they they are doing me a favor.  I still expect the difference owed. 

  
  Sincerely,
  
  *******************************

  Business Response

  Date: 06/29/2024

  Hi,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.
  
  Regarding your complaint: I hope this email finds you well. I understand that you have canceled one of your orders and have been charged for the other on your husband's credit card. It must be frustrating to see that the merchant has only returned $585.09 out of the total amount, leaving a pending credit of $57.
  
  As per your statement, the merchant has only credited a partial amount and the remaining $57 is still missing. I understand how important it is for you to receive a full refund. I suggest reaching out to the merchant directly to inquire about the missing credit. I apologize for any inconvenience this may have caused you.
  
  Upon checking, I can see that your issue has been escalated to our concerned team who are already looking into the matter. Our team is still investigating the issue with the merchant and we request your patience until we have a response for you in the relevant ticket #********.
  
  We are committed to resolving your issue as soon as possible and ensuring your satisfaction with our services. If you have any further questions or concerns, please do not hesitate to contact us.
  
  Thank you for bringing this to our attention and being a valued customer. We appreciate your understanding and cooperation.
  
  Regards,
  
  ****************
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 07/10/2024

   
  Complaint: 21756831
  
  I am rejecting this response because: 

  I have responded to Groupon who has not responded to my last communication.  You obviously can see since its attached to this email.  This  is getting ridiculous.  This has gone on for almost two months going back and forth and being asked to provide the same information over and over again.  If you research complaints online about Groupon you will see this is a pattern of behavior.  At this point I cannot say you have been helpful at all.  I expected better help from you in such a cut and dried situation.  All I get is the same email as this one and the last one.  At the end of the day it is apparent Groupon is going to get away with unethical business practices. So in summary let me be clear, I am not happy or satisfied or feel my issue was resolved by Groupon who was responsible for this whole situation.  
  

  Sent from my iPhone

  
  

  
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:05/24/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Two separate transactions. BJ ************** membership cost $40 Never got voucher for membership, had to pay again full price for membership in club. Vendor refused refund. ***'s Club Membership when trying to redeem was told by ***'s Club that it was not valid and to seek a refund by the vendor. Asked for a refund again, was denied. Cost $35

  Business Response

  Date: 06/06/2024

  Hi ****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.
  
  Regarding your complaint: I can understand that you have issues with these two orders #********** & #********** and were unable to redeem it. I am really sorry for any trouble caused.
  
  In this situation, I have processed the full refund for both the orders to your original form of payment. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.
  
  Thank you for understanding!
  
  Regards,
  
  ****************
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:05/24/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Groupon falsely advertised a voucher for **************** The employees of King *** stated other patrons cited the same issue and were unable to use the voucher as it's for another location. I've sent two emails and called customer service several times but there has been response from Groupon for over a week. I'm unable to reach a live person to assist with the issue therefore the issue remains outstanding and warrants the filing of a formal complaint.

  Business Response

  Date: 06/06/2024

  Hello Maya,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I'm sorry to hear that you were unable to use this voucher and that you had some trouble reaching our support team.
  
  Unfortunately, we're unable to provide phone support at this time, but we're available via phone and emails 24/7. I wasn't able to find any previous emails sent from your email address, so I request you to please be sure that you're submitting your requests from the help page on our website.
  
  Regarding your order, I will be happy to review this further for you. Any details you can provide about what youve experienced are greatly appreciated. We take customer feedback very seriously and address these kinds of issues with the business directly to ensure they dont happen again. You can mention things like:
  
  -The name of the person you spoke with, and the reason given for not accepting your Groupon.
  -Whether the service you wanted was no longer being offered at the business or wasn't available at a time that worked for you
  -The address of the location you visited 
  
  Thank you for your understanding.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:05/23/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Groupon was contacted regarding a purchase that was cancelled on the part of the vendor. Groupon has made it intentionally difficult to request valid refunds for services not rendered. There is no longer an option for customers to reach out for assistance over the phone. One must make Groupon aware of cancellations before refunds are made, which I did. Groupon still resists making that refund happen, even after a groupon is cancelled. I attempted to reach out to Groupon again and could only submit my concerns via "Live Chat", but I suspect it is computer generated. They did not have records of my previous communications with them when I informed Groupon of the cancellation. During my second attempt to correct the charge, the live chat requested screen shots of my first attempt which makes me wonder how often this problem occurs with other customers. I did not think it necessary to take screen shots of customer service matters with a reputable company. After explaining the problem to a computer, there appears to be an internal marker on the chat indicating that the system is transferring the matter for further evaluation, but before the chat ended, I noted another marker on the chat indicated that the request for transfer was cancelled. No other method of contact was offered to me. I had to contact the bank to dispute the charge. I suspect that many Groupons go unredeemed and consumers are losing money for services and goods never received because Groupon is purposely making it very difficult to correct customer service matters and refunds.

  Business Response

  Date: 06/06/2024

  Hi *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.
  
  Regarding your complaint: I can understand that you are requesting a refund for order #********** as the merchant/vendor canceled your tour and advised you to go ahead and buy the 1-hour tour. I am sorry for this experience.
  
  Upon checking, we can see that the voucher is marked as "redeemed" but no service was offered to you. In this case, the issue has already been escalated to the concerned team and it is under investigation. Please have this case reference number: ******** as proof of your request.
  
  The team is investigating the issue, as we have not heard from the merchant regarding this, the team is getting in touch with the merchant and trying to refund your order. As a business, we are committed to both merchants and customers. So, in this situation, I request you to be patient till we get back to you with an update. And, also at the same time, we did not forget you! We are always working around here to provide you with an appropriate resolution.
  
  Thank you for understanding!
  
  Regards,
  
  ****************
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:05/23/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to complain about my interaction with Groupon. I recently purchased a groupon for a business in **********, ** called "Elite Body Transformations" I went to this business and I wanted my inner thighs treated but, I was told they only do abdomen or back so I went in and I only received 4 of the 6 treatments in my groupon. I showed up on Saturday, May 11th at 3:00pm for my appointment and to my surprise the business was closed all because Sky called out sick. I got no heads up about this or anything and I drove up from ****** basically for no reason. After all that, I decided I was done with this place and I don't want to use this groupon any further. I been trying to get a hold of Groupon customer service on ******** chat as they have no number and this has made my situation worse. I keep being ghosted and left on read and they basically refused to help me and all I just want is a refund for the services I didn't use. I keep trying to get help and I keep being left on read. I filed a dispute with my credit card company because Groupon won't assist me. I don't know what else to do and all I am asking for is a refund for the groupon I didn't use. I won't be using Groupon again since this isn't how you treat customers. It's not right for a business to ignore their customers and not respond to their messages or inquires. This is one of the worst customer service experiences that I have ever encountered. I am done with Groupon and I just want my refund and to go on.

  Business Response

  Date: 06/06/2024

  Hi ********,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.
  
  Regarding your complaint: I can understand that you were unable to use two treatments of "Elite Body Transformations" as the merchant went out of business due to a health issue. I am really sorry for this situation and for making you upset.
  
  In this situation, it is our responsibility to fulfill your request. So, I have gone ahead and processed a partial refund of $29 to your original form of payment (credit card) which you used to make this purchase.
  
  You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.
  
  Once again, I am sorry for this experience. Thank you for understanding!
  
  Regards,
  
  ****************
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:05/23/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  hi! I've been using Groupon for a few years and they always had a great customer support team that you can actually reach if you had issues. I'm not even sure for how long now since the fall of 2023 I believe there is absolutely no way to get in touch with them. I have had a few Groupons adding to at least $210 (one groupon for a business that closed and i asked for a refund is suddenly missing from my groupon orders so that's not even included in the price im already requesting back). normally you would be able to trade it in for Groupon books or get money back. I have contacted Groupon several times over a few months through their listed email for customer service, their phone number that one called says it is not valid, and an old email address that I went through in my sent folder from last year. They used to have a live chat available but that's entirely gone now too. I have gotten zero responses throughout this entire time and I am out of money that I cannot get back. I have some screenshots of the times I attempted to email them and that's only the ones that I kept in my inbox instead of cleaning out my phone. I cannot reach anyone and they will not give my money back. please help me.

  Business Response

  Date: 06/07/2024

  Hi ****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.
  
  Regarding your complaint: I am sorry for this trouble. Upon checking, I can see that you have sent several emails to Groupon customer support but with no luck it was not sent successfully. I am really sorry for this experience. Please do not worry, now I am here to help you further!
  
  I understand that you are requesting a refund for two expired orders #********** & #*********.
  
  Regarding #**********, you have stated "Merchant is closed". I am sorry for this inconvience. Upon checking, this is a voucher for 11/11/23 at 6 p.m., this deal is like a festival voucher, like they are open for a few days or weeks.
  
  And, regarding order #*********, you have stated that you were unable to view the voucher and were unable to use it.
  
  In this situation, as an exception, I've just canceled both the orders and issued a refund in Groupon Credits to your account.
  
  The credit is available to spend immediately and will never expire against almost anything on our site. You can see your available credit in the top-right corner of your My Groupons page, where it says 'Groupon Credits balance'.
  
  When you're ready to use your Credits, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Credits in your account will be deducted from your total.
  
  Please enjoy and let me know if I can help you with anything else.
  
  Thank you for understanding!
  
  Regards,
  
  ****************
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:05/22/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Groupon for home cleaning service by three different companies, two of them were refunded to Groupon bucks because the company was a no show, or they showed up to the house requesting cash instead of using the Groupon. The last company I tried to use my Groupon bucks for, claimed the Groupon the day we scheduled so he redeemed it days in advance and then once the day came we had scheduled, canceled and told me to ask for a refund. For the past two weeks Ive been requesting a refund to my original credit account rather than ********************** bucks I have tried three times and all three have been scams in my opinion. Groupon is claiming they need confirmation from the company before granting a refund. I have sent them the confirmation multiple times and they are still withholding my funds.

  Business Response

  Date: 06/06/2024

  Hi *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.
  
  Regarding your complaint: I am sorry for the delay in resolution and for any trouble caused. Upon checking, I can understand that the voucher was marked as "redeemed" in advance by the merchant before the appointment date and the appointment has been canceled, no service was provided to you. I am sorry again for this experience you had with us.
  
  In this situation, I have processed a full refund to your original form of payment. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.
  
  Let me know if there's anything else I can do for you.
  
  Thank you for understanding!
  
  Regards,

  ****************
  Manager
  Groupon Customer Support