Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2801

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 620 Chicago, IL 60654-2822

• 

  Groupon Nashville

  3815 Logistics Way Antioch, TN 37013

• 

  Groupon, Inc.

  Ave. Ponce De Leon #653 Suite 3-B San Juan, PR 00908

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/29/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My groupon order number is **********. I wanted to book an appointment with the tinting place so I logged into groupon to do so. I noticed that the groupon has been redeemed with me ever knowing. I never redeemed it nor did any of the people in my house. I contacted support about this and they're saying that they can't do anything about it.

  Business Response

  Date: 06/11/2024

  Hello Sai,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I apologize for any trouble with this.
  
  I reviewed your case details and see that you had reached to our support team via chat on 29th May. It looks like the chat was disconnected before our team provided the next steps for your request.
  
  In this case, we'll first need written confirmation from the merchant that you haven't received any services . When a voucher is marked "Redeemed," means that the merchant has received the voucher codes to be able to redeem it. This could also be done when you reach out to them to confirm a reservation and provide them your voucher code.
  
  "ALL TUNES" can be contacted via: ************** or email *************************
  
  Once youve received the merchants confirmation, please make sure their email address, date, and time the email was sent are visible and forward it to our customer support.
  
  When we receive that forwarded email with the required information, we'll be able to review your voucher further.
  
  I look forward to hearing from you. If you have any further questions, please let me know.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:05/28/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a voucher from Groupon. I contacted the merchant to set an appointment. The merchant failed to show up to the appointment on May 11th, 2024, did not return any of my calls on the day of the appointment, and has since not returned any messages or calls. I reached out to Groupon on May 11th to give me my refund for the voucher as I did not want to deal with the merchant any longer. Groupon did not have any live chat options for customer support, and the customer support number they have listed directs you to their website and the call ends. After emailing them back and forth, they do not respond to emails, and when they do respond, they say theyll get back in 7 days. It has been much longer than that and I have emailed them multiple times, each time they say theyll reach out in 7 days and dont respond at all, even after more than 3 weeks have passed. Ive emailed them at least 25 times now, and they are doing nothing to resolve the issue.

  Business Response

  Date: 06/06/2024

  Hello *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I apologize for all the trouble caused in this case. We're unable to provide phone service until further notice. We're happy to help via chat, and you can also reach us via email like usual. We appreciate your patience, as you may experience higher than normal wait times.
  
  I wanted to inform you that your refund has been successfully processed.
  
  Shortly after the refund was issued, you should have received an email confirmation. If you haven't seen it in your inbox, I recommend checking your spam folder to ensure our emails aren't being filtered there.
  
  Refunds issued to a credit or debit card will appear as a refund from Groupon, Inc. However, please note that it may take a few days for your bank to process and post the funds to your account.
  
  I sincerely hope you find your next Groupon experience to be more enjoyable. Please let me know if there is anything else I can help you with.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 06/09/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:05/28/2024

  Type:Customer Service Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to email Groupon but none of my emails will go through to them. I am trying to access a Groupon gift but the email wont open properly so I cannot access it. I would like to use my Groupon

  Business Response

  Date: 06/06/2024

  Hello Jailyn,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I'm sorry to hear that you're running into some issues claiming one of your gifts, and that you had trouble reaching out support team. Please use the help section on our website to raise any support requests, we currently do not have any direct email addresses.
  
  I reviewed the provided screenshot and see that you received this gift in 2018. Since it has been some time since this was sent, the gift link might've expired, or it may have been claimed in the past making it unusable again.
  
  In this case, we will be able to provide you a copy of the voucher once we have the order details.
  
  Ive provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.
  
  Thank you for your understanding.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 07/11/2024

   
  Complaint: 21770727
  
  I am rejecting this response because:

   

  I am having trouble with this complaint. Groupon responded by did not give me a way to contact them back. I am unable to reply in the BbB portal also. ****** from Groupon says he messaged me directly - he hasnt. How can I reach this business so they can convert my certificate as agreed?
  
  
  Sincerely,
  
  *********************

  Business Response

  Date: 07/13/2024

  Hello Jailyn,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I'm sorry to hear that you're still facing an issue with this. I can confirm that I had sent an email to you at ***************** on 6 June, 2024. I request you to kindly check your inbox or spam folder for the support reference number 73109761.
  
  As discussed in our last email, the provided screenshots did not contain any order details and since you received this gift in 2018, the link might've expired, or may have already been claimed.
  
  I've sent you another email under the initial support request for a follow up.
  
  Thank you for your understanding.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 07/17/2024

   
  Complaint: 21770727
  
  I am rejecting this response because:

  I did not receive your email with reference 73109761. Please resend the email. I have also reattached the photo of the Groupon. I cannot open it but its unused. Please help me to open it. 
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:05/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought tickets for a December 2023 Bluey live in August 2023. The tickets were transferred to the *** app shortly after. When the time came for the event, the tickets were gone from my *** account. I reached out to Groupon and received no response. I ended up having to buy tickets there. I reached out again to Groupon the following Tuesday and they sent me an email to vivid seats. I emailed them and was basically told that because I didn't contact them prior to or during the event, they won't do anything. I had tried contacting Groupon when it initially happened and didn't get the information on how to contact them until I reached out again. I didn't check it prior to the event as I didn't think they would disappear from my account without a trace. I sent them a screenshot of the chat showing I reached out to Groupon during the event and the app showing that there was no tickets. I haven't heard back. I tried disputing the charge as i didn't have the tickets available. It was ultimately denied and was referred back to the merchant-Groupon who referred me back to vivid seats.

  Business Response

  Date: 06/09/2024

  Hello ********,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I'm sorry to hear about your issue with these tickets.
  
  I reviewed your order details and see that according to the deal, your tickets are directly emailed to you from Vivid Seats. We're unsure of the **** app" that you're referring to here, and if it is a third party program that you use to keep track of your tickets, I'm afraid we do not have any options to troubleshoot issues with it.
  
  I see that your first contact with out support team was on Dec 5th, which was already after the event date, and our team had redirected you to Vivid Seats because as discussed, the tickets are emailed to you directly from them. It looks like we did not receive any follow up after this from you.
  
  Unfortunately, since this a Final Sale transaction, we will not be able to offer any cancellations in this case. Also, we're no longer able to assist with any troubleshooting for the tickets as the event already took place 6 months ago, and subsequently no refunds can be processed in this case.
  
  Thank you for your understanding.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 06/11/2024

   
  Complaint: 21770050
  
  I am rejecting this response because:

  It's just deflecting blame especially after they emailed me saying that the Tickets shouldn't have been issued through a third party app but via email directly. They were even provided proof that their partner vivid seats requires the use of a faulty third party app (axs mobile) to receive the tickets

• Initial Complaint

  Date:05/28/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order # ********** | Purchased on May 9, 2024 Cosmetic medicine of ************ through Groupon. There is no doctor that evaluates you. After I ordered I did not get an email confirming order and did not hear from anyone from the Cosmetic Medicine of Coral ******* I had to keep texting a whats app number and email as they do not answer their phone. Extremely poor business practice and not professional at all. When they FINALLY decided to get back to me they said it was sent. I still have not received and it has been over 2 weeks. When I reached out to let them know that it was received and I just wanted to cancel they got back to me pretty quickly.. They stated it showed delivered and referred me to delivery. There is a blurry pic but it is not familiar what so ever. I have reported to Groupon. The whole thing wreaks of a scam. I can't find their business name on here and they phone number they give is a "whats app" one that goes to a voicemail and never answered. I have screenshots of the only time they got back to me with vague info 2 days later after purchase!!

  Business Response

  Date: 06/06/2024

  Hi *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I apologize for the trouble.
  
  Regarding your complaint: I can understand that the merchant was properly responsible and has not delivered any product yet but they stated that the item was delivered. This is not the experience we want you to have with us, I am really sorry for this trouble.
  
  I have forwarded the feedback provided by you to the concerned team so it will be taken care of. Thank you for your valuable feedback.
  
  Upon checking, I can see that the issue has been already investigated by the concerned team and the order #********** is successfully refunded back to your original form of payment on 05/29/2024 04:54 AM.
  
  Hence, I have confirmed the below details for your reference:
  
  Acquirer Reference Number ARN - 74204294150001250305046
  Last Four Digits of Card - 4066
  Purchase Date - 05/09/2024
  Refund Amount - $169.15
  Refund Date - 05/29/2024 04:54 AM
  Issuer of Refund - GROUPON
  
  Thank you for understanding!
  
  Regards,
  
  ****************
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 06/06/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:05/28/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have used Groupon for many years to purchase various ****************** This particular time on March 30, 2024 I purchased a voucher for a 90 min massage at Zenya ************** Studio. This purchase with a discount code ended up totaling $59.25. On April 6, 2024 my online voucher was marked as redeemed when I had not even reached out to set my appointment yet and was not even in the state to redeem/use the voucher. So I did not receive the service I paid for and when I reached out to Groupon and explained the fraud that happened they were of no help. They were unwilling to give me a refund and I reached out to the massage studio and did not receive a reply. So it is clear to me that this is a deliberate scam and Groupon nor its services can be trusted. Nobody but the person who purchased the voucher should be able to redeem it. Vouchers should not be able to be redeemed remotely by companies, because clearly everyone is not truthful. I want my refund.

  Business Response

  Date: 06/06/2024

  Hi Tottiyonna,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.
  
  Regarding your complaint: I am sorry for this trouble caused. I understand that you have not scheduled any appointment or used the service but still, the voucher is marked as "redeemed" by mistake. Also, I can see that you have tried to contact the merchant to get an email confirmation for a refund but the merchant is not responding. I am sorry for that experience.
  
  In this situation, in order to proceed with your refund request, let me escalate this further to the concerned team for further investigation with the merchant directly. I have escalated your request internally, we will get back to you within 7 working days.
  
  We remain at your disposal in case any additional questions arise in the meantime. Thanks for your patience and understanding.
  
  Thank you for understanding!
  
  Regards,
  
  ****************
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:05/28/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a detail for $73 70 made my appointment for 5/10/24 at 11:30am. My Groupon was redeemed on their end on 5/7/24 by them even before arrival for service! I went to my appointment to be told the Groupon can't be used and I'd have to pay an additional $75.00. I declined to pay more am seeking a refund and now getting the run around! So I'm just at lose for my money and a service I didn't use!

  Business Response

  Date: 06/05/2024

  Hello Jozcelynn,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint:  I am truly sorry to hear about the experience you had redeeming this Groupon deal. We're always working to make sure every Groupon experience is both fun and a great value.
  
  I checked and see that your issue has already been escalated to the concerted team under Case ID: ********.
  
  Our Resolutions Team is still working to get everything figured out as quickly as possible. I'll be sure to let you know once there's an update.
  
  Thanks for your patience, and please let me know if you have any questions in the meantime.
  
  Thank you for your understanding.
  
  Regards,
  
  Deepa
  Manager - Groupon Customer Support

• Initial Complaint

  Date:05/27/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 14, 2024 at 3:43 AM someone posing as me used a credit I had with Groupon to purchase 3 vouchers for $25 each for ************. There was a problem with the vouchers which resulted in a verbatim online conversation with the imposter, posing as *****. The copies of the vouchers and the conversation were sent to me, as the person was posing as me, at my email address. I have made no less than 15 attempts to get this resolved with Groupon since March. It is now the end of May. I receive emails asking for the credit card used for my account, the transactions made,etc. I have researched my credit cards back to 2022 to get this information. I sent them everything they have asked for as well as copies of the vouchers and the verbatim in an attempt to show them that someone posed as me and cleaned out my credit. They have made no attempt to research this fraud on their end. I continue to receive ridiculous emails from their customer support people, never from the same person, asking me for the transaction as well as the order number. How would I have an order number for something I did not order?!They continue to tell me there is no account associated with my email, which is not true since I received the verbatim(sent to my email and copies of the vouchers). I am totally disgusted they do not seem tohave the ability to research an order done through their system, a verbatim conversation that clearly states it may be monitored for quality and training purposes, as well as a date stamp and and a named agent, **************** And, everyday I get a different customer service agent telling me how sorry they are, there is no account associated with my namewould I please send them the order number on the order I placed! The latest email asks for the confirmation number on that order too. Clearly I am being given a run around, this complaint is being bounced around to the next agent, who is doing nothing to understand the issue, since I get the same requests everyday.

  Business Response

  Date: 06/11/2024

  Hello *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I'm sorry to hear that your Groupon account email address was changed without your consent.
  
  Unfortunately, since the Groupon was purchased using the Groupon Bucks and the email address was changed to a new one, we are unable to locate the account with the given information.
  
  Can you please help us with any previous order confirmation number OR voucher Redemption Code ?
  
  With this information, I'll be able to look into the issue further. 
  
  Regards,
  
  Deepa
  Manager - Groupon Customer Support

• Initial Complaint

  Date:05/26/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  5/25/24 I purchased from Groupon what they described as a **************** 2021 product key. I purchased and they sent me a voucher with a code to redeem at mycodes24. They sent me a product key but ********* says it is invaild. I sent both groupon and Mycodes24 screen shots and they refuse to refund me.

  Business Response

  Date: 06/05/2024

  Hello ****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint:  I apologize for the trouble with your purchase. 
  
  I checked your order and see that it was refunded to the card used for the purchase on 05/27/2024 through the self-service refund link. 
  
  Ive provided more specific refund information in my direct email to you. If you have any additional questions, please reply to me there.
  
  Thank you for your understanding.
  
  Regards,
  
  Deepa
  Manager - Groupon Customer Support

• Initial Complaint

  Date:05/26/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a groupon for the **** Indoor Waterpark that expired a week after I purchased it. After getting the groupon I was unable to use it due to a medical condition which I advised Groupon and was happy to provide medical documentation. I am simply seeking groupon bucks since I'm unable to use the voucher.

  Business Response

  Date: 06/05/2024

  Hello ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint:  I'm sorry to hear that you're unable to redeem the Groupon as planned due to medical reasons. 

  I checked the deal fine print and see the restriction as, "All sales final". In this case, this deal is not eligible for a refund. 
  
  However, I do understand the situation, Ive provided more specific alternate options in my direct email to you. If you have any additional questions, please reply to me there.
  
  Thank you for your understanding.
  
  Regards,
  
  Deepa
  Manager - Groupon Customer Support