Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2801

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 620 Chicago, IL 60654-2822

• 

  Groupon Nashville

  3815 Logistics Way Antioch, TN 37013

• 

  Groupon, Inc.

  Ave. Ponce De Leon #653 Suite 3-B San Juan, PR 00908

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/02/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought 4 tickets on Groupon for "Sesame Place" totaling $179.00 on April 1, 2024. The voucher states clearly "expires 180 days from purchase", which would be August 1, 2024. We attempted to use the voucher on June 2, 2024, but were told the voucher had already expired. I contacted Groupon customer service (via chat - no telephone number is given) and they said that the voucher expired on May 14, 2024. I pulled up the voucher and looked at the fine print, and this is not stated anywhere on the voucher. I asked Groupon repeatedly to show me where May 14, 2024 is printed - this question was ignored. When I asked for a refund, the chat was closed out by Groupon. Voucher is attached.

  Business Response

  Date: 06/07/2024

  Hi *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.
  
  Regarding your complaint: I understand that you are requesting a refund for order #********** as you were unaware of the expiration date it showed as "expires 180 days from purchase" while you were looking, but now in fine print, it is showing as "Expiration varies". This means that you will only be able to view or confirm the expiration date after purchasing the voucher because it varies for each voucher. I am sorry for any difficulty in understanding this or any trouble caused.
  
  In this situation, I've reviewed your request, but will not be able to issue a refund because this deal is a Final Sale after purchase. This is a condition that was set by the partner when they agreed to feature the deal on our site.
  
  We always want you to be aware of all the conditions for a deal before you make your purchase. I understand that this may not be the outcome you were hoping for, and I apologize for any inconvenience this may cause.
  
  Please enjoy and let me know if I can help you with anything else.
  
  Regards,
  
  ****************
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 06/11/2024

   
  Complaint: 21790978
  
  I am rejecting this response because:

  The voucher states an expiration date of 180 days after purchase - purchased April 1, 2024 so expiration would be August 1, 2024.  The vouchers fine print says expiration may vary (based on the date of purchase).  But the voucher actually expired on May 14, 2024 - only 44 days after purchase.  This expiration date clearly contradicts the terms at the time of sale, and were NEVER made clear.  Groupon lied about the expiration date, and the actual date of expiration was never made clear anywhere to the customer.  

  
  Sincerely,
  
  *********************

  Business Response

  Date: 06/18/2024

  Hi ,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.
  
  Regarding your complaint: I understand your concern. Upon checking, I can understand that you got confused about the expiration date as the date was not mentioned exactly/clearly anywhere before purchasing the voucher.
  
  As stated previously, the deal is a Final sale, so we were unable to process the refund for these vouchers as per the restrictions set by the merchants. By considering you as our valuable customer and as your satisfaction matter, as an exception, I have gone ahead and offered a full refund to your Groupon credits.
  
  The credit is available to spend immediately and will never expire against almost anything on our site. You can see your available credit in the top-right corner of your My Groupons page, where it says 'Groupon Credits balance'.
  
  When you're ready to use your Credits, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Credits in your account will be deducted from your total.
  
  Thank you for understanding!
  
  Regards,
  
  ****************
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:06/01/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a couples massage from a company or business by the name of Siam massage therapy on Groupon. Come to find out after my purchase the phone number associated with the business is not in service. The address for the business is a warehouse. All they have is an email address on Groupon that you have to email to get your appointment. I reached out via email and was asked for the voucher number, full name, and Groupon code. I replied with the information just to find out that they marked my voucher as redeemed when I never got my service. Now Groupon refuses to refund me because the scam vender keeps telling them that theyre workin with me which they are not.

  Business Response

  Date: 06/09/2024

  Hello ********,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I'm sorry to hear about your disappointing Groupon experience. We appreciate receiving feedback like yours, as we use it to review the deals we run on our site. We also address these kinds of issues with the business directly to ensure they don't happen again.
  
  I wanted to inform you that your refund has been successfully processed. Shortly after the refund was issued, you should have received an email confirmation. If you haven't seen it in your inbox, I recommend checking your spam folder to ensure our emails aren't being filtered there.
  
  Refunds issued to a credit or debit card will appear as a refund from Groupon, Inc. However, please note that it may take a few days for your bank to process and post the funds to your account.
  
  I sincerely hope you find your next Groupon experience to be more enjoyable. Please let me know if there is anything else I can help you with.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:06/01/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 19th, 2024, I purchased an iPhone from **** in Groupon. Order # is **********. receiving it, we found it has so many scratches and we immediately request the return process and send back the iPhone in its original package with additional plastic wrapping to protect it. The item was delivered on May 28th. However, we received message back from Groupon on June 1st, claiming that the merchant refuses to refund as the scratches to the iPhone. It is really a SCAM and I wish Groupon can help me get the refund. We provided all the photos to Groupon. Also, I want to say that the merchant clearly tried to delay the process (I have email chains to show the timeline as well). Thanks!*****

  Business Response

  Date: 06/09/2024

  Hello *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I apologize for any trouble you encountered with this purchase.
  
  I see that you had initially contacted us regarding this issue on the 22nd of May, and after escalating your concern to the merchant, they provided you with the free return label on the 24th without any delay.
  
  Unfortunately, when they received the return, they noticed that the earpiece was damaged, the mesh was open on the phone. Since this was not present when you sent them the images before returning the device, they're considering it a tampering detected. In this case, their warranty is void, and they will not be able to accept the returned product.
  
  Unfortunately, we're unable to provide any alternatives in this case as any signs of physical damage, water damage, tampering, or any alterations made by the buyer post-delivery cannot be guaranteed by the seller.
  
  Thank you for your understanding.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 06/10/2024

   
  Complaint: 21789215
  
  I am rejecting this response because: I received the iPhone, which has full scratches all over the place. I did not USE it, returned it at Vendor's original package, but ADDED plastic protections. Entire time, I did not use the iPhone, and did better protection for the shipment as Vendor provided. 

  Vendor provides a very low quality photo and said there are damages to the iPHONE. They have no evidence that it is my fault, and they did not have any clear photo to show where the damage is. 

  I do not have the phone now, and I never used the phone. I filed the return on the time when I received the package, and I never used it at all. 
  
  The vendor is very suspicious, and Groupon is not helping me deal with Vendor, neither did they give me any support through this entire very disappointing period. Very poor communication and customer service there. 

  
  Sincerely,
  
  *********************

  Business Response

  Date: 06/17/2024

  Hello *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I apologize for not being able to meet your expectations in this matter.
  
  Please note that this offer was for a "B Grade Refurbished" iPhone, and the offer description did indicate "Item will show signs of wear like scratches, scuffs and minor dents."
  
  However, the currently issue is not due to the scratches, but instead because the photos you sent to the merchant before return was did not show any damage to the earpiece and the return was only accepted based on the provided photos.
  
  Unfortunately, when they received the return, they noticed that the earpiece was damaged, the mesh was open on the phone. Since this was not present when you sent them the images before returning the device, they're considering it a tampering detected. In this case, their warranty is void, and they will not be able to accept the returned product.
  
  I want to assure you that we will always go above and beyond to assist our customers in redeeming their ***********************, and ensuring customer satisfaction is our top priority.
  
  While I understand that you are not satisfied with the previous responses you have received, please know that we have made every effort to help you and have provided you with the best possible solution given the circumstances. If you have any questions about other purchases, I would be happy to assist you. However, I regret to inform you that I am unable to further assist with your specific request, and we consider this matter resolved.
  
  Thank you for your understanding.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:06/01/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Someone hacked into my Groupon account and purchased 4 Groupons and redeemed them in the same day. I contacted Groupon customer service multiple times to get a refund. At one point they tried to tell me the Groupons Im referring to were purchased and redeemed in 2010 and 2011. Ive included the vouchers with the codes and redemption dates to prove that is not true. This happened on May 29, 2024. They also have multiple times told me they will not refund me and are making me deal with it myself by filling a dispute with my bank. My bank account was not hacked, my Groupon account was. If I file a dispute through my bank, they will cancel the card that was used. This is my main debit card that I use every day. Groupon could easily refund me for this, but it seems they would rather keep the $100.

  Business Response

  Date: 06/13/2024

  Hello ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I apologize for any trouble with this.
  
  I reviewed your case details and was able to confirm that our team has noted your account for these two transactions to be unauthorized. I request you contact your financial Institution again regarding these unauthorized charges.
  
  Your bank will be able to help you in resolving this issue and with the refund for this order.
  
  Unfortunately, unlike a regular cancellation, we're unable to cancel a fraudulent purchase without the banks intervention.
  
  Thank you for your understanding.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:06/01/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did not authorize transaction made through group on. When I reached out they said my case is unfortunate BUT the fine print says non refundable.But groupon GUARANNTEES money back or cancelation for any unused services.

  Business Response

  Date: 06/09/2024

  Hello *********,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I apologize for any trouble you encountered with this purchase.
  
  It looks like you have missed to include your email address with this complaint, so we were unable to find your account.
  
  Please help us with your email address or the order number and we will be happy to review your case further. 

  Thank you for your understanding.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:05/31/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am extremely frustrated because I spent money on two concert tickets only to find out that my email address was entered wrong. I immediately tried resolving the issue by contacting customer service, but that is nonexistent. Theres nothing I can do to get my money back because they wont allow me to contact them. I have no concert tickets and a $54 charge on my bank account. I will be disputing this charge as soon as it processes.

  Business Response

  Date: 06/09/2024

  Hello *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I apologize for any trouble with this.
  
  I reviewed your case and see that you have purchased these tickets under a different account.
  
  We understand that sometimes customer's might be logged into an alternate account and make purchases there without realizing, however in this case the order was placed as a guest. When placing an order as a guest, the order is not automatically added to any account, but instead an email is requested and must be manually entered at the time of checkout.
  
  I see that you have since updated the email address on this guest account to ********************************* so you will be able to login using this email to find your order.
  
  Thank you for your understanding.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 06/10/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I do suggest that you make customer service representatives available to avoid these kinds of complaints in the future. Thank you. 
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:05/30/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchase a voucher from Groupon that did not work . When I contacted them to obtain a refund on a voucher is scheduled to expired August 24th . The site a claim they can not refund my amount of $150. Also there is no live customer service only a chat which is very detached from the customer which is most likely by design to avoid being truthful with customer about their legitimate complaints and concerns of being rip off!!!! I not sure if this issue or concern can be resolved but it is really an unfair policy of tipping people off with no intention of honest honoring a deal that was paid for in full. Thank you for looking in my complaint! Very disappointed and dissatisfied customer with **********************!!!!

  Business Response

  Date: 06/07/2024

  Hi ********,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  We apologize for any inconvenience youve experienced with our chat support. I understand its essential to maintain a personal connection with customers. Thank you for bringing this to our attention!
  
  Regarding your complaint: I am sorry for any trouble here. I understand that you are requesting a refund for order #1593391959 but upon checking, I can see that all the vouchers have been marked as "redeemed". I request you to elaborate on the issue you faced with this order.
  
  Please confirm whether you have used any services or not. If not, I'll need written confirmation from the merchant that you haven't received any services and are eligible for a refund. After a voucher is marked "Redeemed," Groupon cant modify the status of a voucher without this confirmation.
  
  Aerophile ******* can be contacted at **************. Once youve received the merchants confirmation, please make sure their email address, date, and time the email was sent are visible and forward it to customer support
  
  When we receive that forwarded email with the required information, we'll be able to issue a refund. If the merchant rejects your request or does not respond to you after 48 hours, please let us know we will escalate it further.
  
  I look forward to hearing from you. If you have any further questions, please let me know.
  
  Thank you for understanding!
  
  Regards,
  
  ****************
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:05/30/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Several attempts with customer service chats trying to remove all accounts. I used ********************** merchant to start a campaign listing for my business and cannot get it down. So I want all accounts deleted. I made multi accounts trying to access my listing and delete my accounts. They do not respond after the first question or keep saying they have sent it along to another *************************** *****************************

  Business Response

  Date: 06/06/2024

  Hi *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.
  
  Regarding your complaint: I understand that you have started the Groupon Merchant account and cannot use it so you need to delete the listed 4 accounts ************************ ******************************* *********************** & ***************************** I am sorry for any trouble here.
  
  As you want to delete your business account, we need you to redirect it to the concerned team so they can assist you further. As a customer support team, we do not have any control over deleting the business accounts or merchant's account-related queries. I am forwarding your request to that team. Please be patient, till the concerned team revert back to you with an update.
  
  Thank you for understanding!
  
  Regards,
  
  ****************
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:05/29/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against Groupon because I am trying to get an invoice for a groupon that I purchased for a gym membership. I need this receipt to submit for reimbursement to my health plan flex card. The receipt needs to contain my full name, date of purchase, and name of gym. The email receipt does not contain the required information for health plan reimbursement. Therefore, I am requesting an invoice. I have made multiple attempts thru chat to request this invoice and the responses have not been helpful. Also, I have requested to speak to a supervisor but the chat either gets disconnected or the agent does not honor my request to speak to a supervisor.

  Business Response

  Date: 06/11/2024

  Hello Moe,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I apologize for any trouble with this and that you faced some trouble reaching a supervisor. I will be sure to review your previous contacts and make sure any necessary agent feedback is passed on appropriately.
  
  Regarding your request for the receipt, I'm afraid there are no separate receipts that we can provide except the purchase confirmation. You should have received an email confirming this purchase with all the information you need. If you don't have that email, you can also find a breakdown of the transaction for any voucher you've purchased right in your account.
  
  First, head to My Groupons to see a list of your purchases. Next to each purchase, you'll find a button that says "View Details."
  
  Once you click that link, you'll be taken to your Order Details page, where you can see what card you used for your purchase, how much that card was charged, any Bucks or discounts that were applied, and the full purchase price of the service. You'll also find other important information like the Fine Print, the redemption instructions, and any shipping address you may have entered at checkout.
  
  You can also find this information through the My Stuff menu in the mobile app.
  
  I hope this gives you the info you need! Please let me know if I can help with anything else.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:05/29/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The date of the transaction was Sunday may 19th at 11:41 am. I purchased a bowling Groupon. I never received the Groupon, but the money was taken out of my account. Ive contacted Groupon about 5 or 6 times. Customer support keeps pushing me to the side saying someone will email me. Its only $36 but its $36 I worked for, and paid expecting to get a service.

  Business Response

  Date: 06/09/2024

  Hello *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I apologize for any trouble with this order.
  
  I see that you have attached a few images with your complaint and one of them is an email you received indicating that we were unable to complete your order.
  
  Upon checking your account, I can confirm that this order was indeed not confirmed as your card had declined the payment.
  
  Reviewing your purchase history further, it looks like after the first order was declined(05/19/2024 10:28 AM), you made a new order(05/19/2024 10:41 AM). Both the orders were placed as a guest, but on the second one, you provided your email address with a typo, ********************** instead of **********************.
  
  As you did not mention making a second order when you reached out to our team, we were only able to see the one that was under the email address you provided, which was a failed transaction. The same information was provided to you.
  
  In this case, I've gone ahead and provided a PDF copy of the purchase purchased in the account with email typo in my direct email to you. If you have any additional questions, please reply to me there.
  
  Thank you for your understanding.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support