Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2801

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 620 Chicago, IL 60654-2822

• 

  Groupon Nashville

  3815 Logistics Way Antioch, TN 37013

• 

  Groupon, Inc.

  Ave. Ponce De Leon #653 Suite 3-B San Juan, PR 00908

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/04/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Groupon appears to be rampant with fraud as well as the only people I speak with are individuals in *****. Even though it is someone that I know. I know they should have some type of procedure. they initially overcharged me for tickets. Then I had to go back and forth between groupon and vividseats to obtain my tickets and to top it off they sent to the tickets to a person who was never suppose to receive the tickets. Beware, I have asked for someone to reach out to me. It is not the money as it is insugnificant. It is the fact that they have fraudulent overseas foreigners with my personal information who are probably going to try to use it later down the line to obtain fraudulent services.

  Business Response

  Date: 06/11/2024

  Hello ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I am truly sorry to hear about the experience you had redeeming this Groupon deal. We're always working to make sure every Groupon experience is both fun and a great value.
  
  I reviewed your complaint and here are the information I would like to share. 
  
  Regarding the pricing Issue:
  
  I checked the deal page and see that it is mentioned as ************** (all dates) - From $11". This means that the price "Starts" from $11 and varies with the date you choose. I've attached a screenshot for your reference. 
  
  So for the date you choose and the option, it is not $16. Also, you made the purchase on 05/21/2024. The prices are dynamic and varies from time to time. The merchant might have given a temporary discount to enhance the sales which Groupon can't price match with the merchant all the time on the temporary offers. 
  
  Regarding the tickets sent:
  
  Actually, the email with the tickets will be sent from our partner, Vivid Seats. it will be sent to the email address that you provided at check-out only. So there is no way of sending the tickets to anyone other than the email address you provided. 
  
  Regarding your personal information:
  
  I want to assure you that we use industry-standard technology to ensure your information used for the purchase is safe and secure on our site, and we will always fully investigate issues of this nature.
  
  I completely understand that you're unhappy wth this purchase. To help you with the trouble, I've gone ahead and issued $10 in Groupon Bucks to your account.
  
  Groupon Bucks are available in your account immediately and expire 180 days after being issued. If you sign into your account at ***************************************************************, your Groupon Bucks balance is displayed in the top right.
  
  When you're ready to use your Bucks, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Bucks in your account will be deducted from your total.
  
  Please let me know if there is anything else I can assist you with.Thank you for your understanding.
  
  Regards,
  
  Deepa
  Manager - Groupon Customer Support

• Initial Complaint

  Date:06/04/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased on Groupon from a company called Beauty Salon #1, AKA ***************************** description and receipt all stated shampoo and conditioner. I was shipped conditioner. I reached out to Groupon and the answer was "This listing has several options to choose from such as just the shampoo, just the conditioner, or both. After reviewing your order I see that the option chosen was for the conditioner only. I apologize for any confusion."There is no where to choose options, and it is also stated on the receipt that it is shampoo and conditioner. To resolve, I want the shampoo shipped, and for them to change their deceptive description. I uploaded my screenshots, and here is a link to the product ******************************************************************************************

  Business Response

  Date: 06/18/2024

  Hi *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.
  
  Regarding your complaint: I understand that you did not get any option to choose and the description showed as "Redken Volume Injection Shampoo, 33.8 oz, and Conditioner, 33.8 oz Redken Volume Injection Conditioner, 33.8 oz". I am sorry for any confusion or difficulty in understanding the correct deal option.
  
  Upon checking, I can see that as the deal is a third-party deal, your issue has been already escalated to the Goods Marketplace team and they have updated you that you have chosen only the conditioner option, and it was delivered. Unfortunately, as we do not have any control over delivering this product, as the merchants are solely responsible to purchasers for the fulfillment, delivery, returns, care, quality, and pricing information of the advertised goods and services, I am unable to help you with delivering the left out shampoo.
  
  In this situation, as you are our loyal customer, I have issued an amount of "$24.18" as Groupon credits to your account. The credit is available to spend immediately and will never expire against almost anything on our site. You can see your available credit in the top-right corner of your My Groupons page, where it says 'Groupon Credits balance'.
  
  When you're ready to use your Credits, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Credits in your account will be deducted from your total.
  
  Thank you for understanding!
  
  Regards,
  
  ****************
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:06/04/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Dec 2023, I tried to purchase a gym membership on Groupons. Transaction went through and a minute later it stated refunded. After reaching out to the merchant, they told me to try again. *** made several attempts and was getting charged however the company revealed they no longer have the service. They reimbursed me in Groupon credits which totaled to $675 not including another card I tried using since I was also told me there *** be an issue with my card. After they failed to refund me back to my card, I disputed the charges. My cc company was able to give me a temporary credit and stated they would reach out the merchant. Months later I was charged back $225 and when I reached out to my cc company they stated that Groupon provided proof that I had credit, in which I was unable to utilize because Groupon closed my account. When I reached back out to Groupon they reopened it and claimed it was an accident. I asked for a refund back to my credit card because they did not have what I was trying to purchase. Ive been going back and forth with them since February and they have failed to reimburse me. Theyve asked for my bank account number claiming they were having issues reimbursing me back to the credit card I originally used. On May 7th, the Groupon customer support supervisor emailed me stating that she will process my refund in ***** days. When I expressed that I was done with this company and happy to finally get my refund she replied with an apology and stated that she will expedite the refund. I reached out to them 2.5 weeks later and I received an email from the same supervisor stating that she let the team know to process my wire transfer. A week later I asked for an update for its been frustrating and a little over 3 weeks since I was told I would get refunded. I always get a reply back by the next day however at this point its been 5 days and no reply, so I email them last night just to get a reply that *** case was resolved yet I have no refund.

  Business Response

  Date: 06/11/2024

  Hello Tadree,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint:  I'm sorry for the trouble with your refund. 
  
  I would like to provide you with an update on the refund status for the following orders. 
  
  Regarding Order # **********:
  
  Good news! 
  
  Your wire transfer refund for your order was successfully processed on 07-Jun-2024. Ive provided more specific refund proof in my direct email to you. If you have any additional questions, please reply to me there.
  
  I kindly request you to check your bank statement for the refund from Groupon.
  
  Regarding your Order # **********:

  The charges are disputed with your bank for the second time. In this case, I request you to work with your bank for the resolution regarding the refund. 

  
  Please let me know if there is anything else I can assist you with. Thank you for your understanding.
  
  Regards,
  
  Deepa ***************************
  Manager - Groupon Customer Support

• Initial Complaint

  Date:06/04/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a local service on Groupon on 5/31, and am unable to use the service I purchased. I submitted for a refund on their website on 6/03, within the 3 days that Groupon states a refund will be issued.As my supporting documents demonstate, Groupon has NOT issued a refund to my credit card, but has issued "Groupon Bucks". Their policy clearly states the customer will "get a refund to the original form of payment"...I purchased this local service with my credit card and NOT with "Groupon Bucks!!!"I called my credit card company to file a complaint, but want Groupon to immediately refund $55.08 back to my credit card as their policy states, and also revise their refund policy stating customers will only get ********************** bucks as a refund.

  Business Response

  Date: 06/11/2024

  Hi ***,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.
  
  Regarding your complaint: I understand that you were trying to get a refund for order #********** to your original form of payment, but it was refunded to your Groupon credits. I am sorry for any trouble here!
  
  Yes, we allow our customers to get their refund in the original form of payment. Upon checking, I can see that you have tried to process the refund for this order from your end. As per Groupon policy, if you have tried refunding this order within 3 days of the purchase date, you will be allowed to process the refund to your original form of payment.
  
  In this situation, I have processed a full refund to your original form of payment. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.
  
  Let me know if there's anything else I can do for you.
  
  Regards,
  
  ****************
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:06/04/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a groupon for ******* car detailing and they first didn't show up and then told me they weren't able to do the job because bthey were a new business and dfidn't have the business up and running!I have repeatedly tried contacting Groupon for a refund with no avail. I don't remember the exact date I purchased it but believe it was in March

  Business Response

  Date: 06/11/2024

  Hello *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint:  I am truly sorry to hear about the experience you had redeeming this Groupon deal. We're always working to make sure every Groupon experience is both fun and a great value.
  
  No worries, I've just canceled this order and issued a refund in Groupon Bucks to your account. You'll receive a confirmation email as soon as they have processed.
  
  These Bucks are available immediately and never expire. You can check your balance any time from your [My Groupons](***************************************************************) page.
  
  When you're ready to use your Bucks, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Bucks in your account will be deducted from your total.
  
  I can see that you've used a promo code for an additional discount. So excluding the promotional discount, what you paid to Groupon is fully refunded. 
  
  Please let me know if there is anything else I can assist you with. Thank you for your understanding.
  Regards,
  
  Deepa
  Manager - Groupon Customer Support

• Initial Complaint

  Date:06/03/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi there,I'm filing this complaint in regards to 4 groupons that I purchased - 2 manicure groupons with Pora Nail and 2 pedicure groupons with Pora Nail. Under my email address associated with this bbb complaint. Due to school and my health issues I wasn't able to use the groupons and they expired. I tried reaching out to groupon before the expiration of my pedi groupons asking if I could cancel the groupons for groupon bucks and I was advised to use the trade in feature which was not available (screenshot attached). I responded to groupon support explaining that this trade in feature wasn't available for any of my pora Nail groupons (screenshot attached), but groupon never responded to me which led to the expiration of all 4 groupons. I understand miscommunication happens. I've used groupon for years now, and for the most part, it's always a good experience. I'm not asking for a refund, I'll be happy with groupon bucks for these groupons. I'd appreciate your help with this. Thanks ******

  Business Response

  Date: 06/11/2024

  Hello ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint:  I'm sorry to hear that you're unable to redeem the Groupon prior to expiration. 
  
  In general, it is not our policy to refund the Groupon that was outside the cancellation window and expired. Here is the refund policy's link for your reference:  ****************************************************************
   
  However, in your case, we have made an exception. Ive provided more specific refund information in my direct email to you. If you have any additional questions, please reply to me there.
  
  Thank you for your understanding.
  
  Regards,
  
  Deepa
  Manager - Groupon Customer Support

  Customer Answer

  Date: 06/12/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:06/03/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I previously used Groupon as third party. Haven't received payment from them in years. The site is decreasing revenue. I haven't been satisfied with the company. I have asked multiple times to get page deleted and get different answers and was told it would have been removed, or that they would not remove it. Very conflicting information all via their chat or email. I asked for business rights to remove site and all data. I was not given any resolution. Please assist me with this matter. Thank you.

  Business Response

  Date: 06/11/2024

  Hi Devon,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.
  
  Regarding your complaint: I understand you are one of Groupon's merchants. After checking, I see that you still haven't received your payment from us for years. I am really sorry for this experience.
  
  In this situation, to help you further with this case, I have escalated this matter to the concerned team so they can check on this and provide you with an appropriate resolution. Our team will get back to you soon with an update.
  
  Thank you for understanding!
  
  Regards,
  
  ****************
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:06/02/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally lodge a complaint against Groupon regarding ongoing issues I have faced with receiving my payments from them. Despite my persistent efforts to resolve these matters, the situation has now extended for almost a year without satisfactory resolution. I believe the intervention of the Better Business Bureau is necessary to bring this issue to a fair and timely conclusion.For the past several months, I have been engaged in a frustrating process with Groupon over payments that are rightfully due to me. Specifically, they have been sending my payments to another account instead of mine. Throughout this period, I have provided Groupon with all the necessary information and documentation to correct this mistake. However, despite my repeated communications and their occasional responses, the issue remains unresolved, and I have not received the funds I am owed.I have consistently reached out to Groupon's customer service and support teams. While I occasionally receive responses, they have not led to any meaningful. I have submitted all required information and documentation multiple times, as requested by Groupon. Despite this, the payments continue to be misdirected. Groupon owes me back pay for over a year. This amount is crucial for my financial well-being, and the delay in receiving it has been extremely troubling.It is unacceptable that this issue has been prolonged for such an extended period without resolution. I am seeking the Better Business Bureau's assistance in compelling Groupon to ensure the immediate correction of the payment process so that future payments are directed to the correct account. Expedite the payment of all outstanding amounts owed to **** appreciate your attention to this matter and look forward to your assistance in resolving this issue swiftly. Thank you for your time and assistance.

  Business Response

  Date: 06/11/2024

  Hi *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.
  
  Regarding your complaint: I understand that you have not received your payment yet from the Groupon. We apologize for any inconvenience youve experienced with our support. I understand its essential to maintain a personal connection with merchants. Thank you for bringing this to our attention! I understand that amount is crucial for everyone's financial well-being, and the delay in receiving it has been extremely troubling.
  
  In this situation, to check this and assist you further, I have went ahead and escalated your issue to the concerned team who are responsible for merchant's account or merchant's support. I have escalated your request internally, our concerned team will get in touch with you soon.
  
  We remain at your disposal in case any additional questions arise in the meantime. Thanks for your patience and understanding.
  
  Thank you for understanding!
  
  Regards,

  
  ****************
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 06/27/2024

   
  Complaint: 21792848
  
  I am rejecting this response because:Groupon has yet to come to a resolution. I still have not received the money that is due to me.
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 07/03/2024

  Hi *****,,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.
  
  Regarding your complaint: I am sorry to hear that you have not yet received the money that is due to you from Groupon. I understand your frustration and I apologize for any inconvenience this has caused.
  
  I can check and confirm that your request has been already addressed by our concerned team in ticket #******** and have provided the payment details from May 19, 2023, to till date.
  
  In this situation, I want to assure you that I have escalated your issue to our resolution team.
  
  Please note that we usually receive updates real quick, but sometimes it may take up to 7 days as we need to conduct a thorough investigation with the merchants in the backend. Rest assured, we are working diligently to resolve this matter as soon as possible.
  
  Thank you for your patience and understanding.
  
  Regards,
  
  ****************
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:06/02/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  iPhone repair service thru Groupon with Repair Geekz which is out of business. This was purchased as a gift and I forwarded the voucher to that person now its showing that it was redeemed but in reality it wasnt because they are out of business.

  Business Response

  Date: 06/07/2024

  Hi *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.
  
  Regarding your complaint: I understand that you were unable to use this voucher "VS-SYGY-CH31-3NHN-XZZX" as the merchant went out of business but the voucher has been marked as "redeemed" by mistake.
  
  Upon checking, I can see that your issue has been already escalated to the concerned team and they are investigating this issue with the merchant. Please remember that we did not forget you.
  
  In this situation, I request you to be patient till the concerned team gets back to you with an update regarding your request. In the meantime, let me know if there is anything else, I can assist you with.
  
  Thank you for understanding!
  
  Regards,
  
  ****************
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 06/11/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:06/02/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Groupon from a company called Laser Lift. I purchased 2 Groupons. I later learned from the business that they would only accept one Groupon purchase. I contacted Groupon to have one of the purchases refunded. The representative issued Groupon bucks which essentially is a credit for ****** for a future purchase. When they issued the refund they issued it to the wrong account. My ********************** is ************************* They issued it to jdjacobsen@ gmail.com which isn't my account. I have tried resolving this with 5 agents at Groupon explaining this isn't my account. I sent screenshots of my account and provided the receipt of my purchase to include the last 4 digits of my credit card number. I have explained to every agent that the credit they issued is not my account yet they will not apply my credit to the correct account. Basically they are keemy ****** dollars. I am so frustrated and angry. The original representative I spoke to applied the credit and messed up they should have applied it to ************************ and instead applied it to ********************* they forgot the 1114 after jd. They refuse to credit my correct account. I do not have access to the account they applied the credit to. 5 different cannot and will not help me.

  Business Response

  Date: 06/07/2024

  Hi *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.
  
  Regarding your complaint: I understand that you want $108.00 refunded Groupon credits to be added to this account *************************** We apologize for any inconvenience youve experienced with our chat support. I understand its essential to maintain a personal connection with customers.
  
  Upon checking, we can confirm that the order "Laser Loft" was made using the email address ********************** and still the voucher exists on this account. We can only process the refund to the account which was used to make a purchase.
  
  So, in this situation, our customer support team has processed a $108 refund to this account. ********************** credits are non-transferable from one account to another. So, please try to log in to this account ********************** and use the available Groupon credits to place a new order.
  
  If you still face any trouble with logging in using this email address **********************, please try resetting the password and try logging in via the website. If you want to change this email address to a new email to get access, please let us know we are here to help you!
  
  Thank you for understanding!
  
  Regards,
  
  ****************
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 06/10/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************