Business Profile

Ecommerce

Groupon, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ecommerce.

Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,851 total complaints in the last 3 years.
1,320 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/07/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a groupon for injectable cosmetic facial fillers to be administered by a doctor... and when I went to make an appointment, I saw that the doctor was not a dermatologist but a dentist specializing in periodontal care. The groupon was totally false advertising, however, when I went to cancel... Groupon only offered me 'groupon bucks" to buy something else on their site... They clearly to screen vendors or offer any sort of protection for consumers. They allow businesses to lie about their services on their site... I don't want to purchase another groupon. I need a refund on my purchase. A quick search as well, and I discovered that the dentist had numerous complaints from women whose faces he botched. Groupon doesn't even have customer service person or a phone number to call. The best you can do for help is get a chat with "someone" from "customer service"... I attached the online chat where "customer service" tells me they will not honor the refund which is actually stated in their voucher that refunds are available (also attached)
Business Response
Date: 06/16/2024
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I apologize for any trouble you encountered while trying to redeem this voucher.

I reviewed your order details and see that we were recently notified by PayPal that a dispute had been issued against this purchase by your financial institute, and your funds were released back to you by PayPal. We recommend reaching back out to your financial institution directly if you need any clarification on the dispute status.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 06/17/2024

Complaint: 21818254

I am rejecting this response because:
PayPal said you must do the refund, that you rejected my claim for a chargeback.... Also, I contacted PayPal and they said the refund had not been processed on your side even though I already show I am refunded in my groupon account.
I have attached the chat where I was supposed to be "refunded".... Not only that, I have spoken to two other **************** at ********************** who have asked me for my bank account number and routing number to refund me since my refund didn't go through in "your system' yet, nothing has been refunded to me at ALL after I gave my bank account information... and my credit card does not have the funds. I attached an image "my groupon account" which is a screenshot of my account showing that I did get Refunded... but these funds have not been returned

Sincerely,

*******************************
Business Response
Date: 06/20/2024
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I apologize for the continued trouble with this.

I do understand that there was some miscommunication from our end in processing the refund and asking for alternate payment method to process it.

Since your dispute was initially filed in February, those details were missed when you reached out to our team in June, and they cancelled your order. However, due to the active dispute, the refund was automatically denied.

Regarding the dispute itself, I'm afraid we still see it closed in your favor as per the details provided to us by PayPal.

I see that you have provided a letter confirming the dispute was not awarded to you, but the letter does not contain any reference of the exact transaction or provide a dispute reference. Due to which, we're unable to link this letter with your specific order.

To proceed with any alternate resolution using a PayPal confirmation letter, we would require that the letter contain the PayPal Dispute Case ID, as well as the payment details including the amount and date of charge.

Please also note that the dispute we received on our was from PayPal itself, and not your credit card/bank. You will be required to reach out to PayPal support for the current status.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 06/21/2024

Complaint: 21818254

I am rejecting this response because:
I was not refunded by PayPal or my bank.
Also, I contacted groupon last January for a refund, not June. I only opened a dispute with paypal and my bank when your customer service refused to refund my unused voucher.
I am attaching 2 files:
1 - The letter from my bank rejecting the refund as a full PDF file where you will find the details for the exact transaction: Date, amount, time and ID number.
2 - The letter from PayPal which explains that they cannot decide on the case or take any action (which included refunding me) because my bank (synchrony) that issues the PayPal credit card that I used to pay for the voucher is handling the dispute.

Sincerely,

*******************************
Business Response
Date: 06/26/2024
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: We apologize for the delay in resolution. But I'm glad to inform that our team has confirmed the dispute status with ****** and reverted the funds back. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:06/06/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made a purchase of a groupon from Groupon's website. **********************************************************************************. This groupon is visibly advertised on ******* so if I search for "Bolero Groupon valley fair" this is the first groupon that comes up. I clicked into it and made a purchase for 2 hours, 4 guests for $45. After I made the purchase with payment, and I searched a little more. I realized that there is another identical looking groupon but with a higher price: **********************************************************************************. Apparently, this one is the one that can be used in the ******************* Fair location. And the one I bought cannot be used there.I immediately contacted Groupon's chat customer service (about 5 mins after I made the purchase). They refused to give me a refund or applied my purchase to the version that would apply to the Valley Fair location. This is the response from customer service ********** PM I understand the issue.I looked into this deal's terms, and the Fine Print indicates that it's Final Sale. I'm afraid a refund isn't possible despite the circumstances.I understand this is probably pretty frustrating. If there's anything we can do to help you use your voucher as originally intended, we'd love to work with you to figure out a way.---I would like Groupon to refund my purchase of the wrong version of the coupon as it didn't even make it clear in the title of the groupon that there are 2 different versions of it. And despite my effort to want them to address the issue immediately, they refused to do so.
Business Response
Date: 06/18/2024
Hi *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.

Regarding your complaint: I understand that you got confused with two identical deals and purchased the wrong location voucher. I feel sorry for that.

Always, before making a purchase, please ensure to check the Fine print. It is mentioned there to check "See all valid locations here", if you click on that link, you will be been able to see the list of locations to use the particular deal order.

To make it easier, I will forward your feedback to the concerned team to make the deal information visible clearly with location information.

In this situation, I have gone ahead and processed a full refund to your Groupon credits. Using these credits, you will be able to purchase the correct location deal order. These credits will be available to spend immediately and will never expire against almost anything on our site. You can see your available credit in the top-right corner of your My Groupons page, where it says 'Groupon Credits balance'.

When you're ready to use your Credits, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Credits in your account will be deducted from your total.

Thank you for understanding!

Regards,

****************
Manager
Groupon Customer Support
Initial Complaint
Date:06/06/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I've been trying to get my money from Groupon since February. My bank card number changed and I've never gotten the refund. Every time I speak to someone live they say that my money was return the very same day. But it has never reached my account. My bank said if they don't have the correct information it will ne returned not transferred. I paid for my carpet to be cleaned and they couldn't come so I asked for a refund after 21 days but that was last year 2023 Since February I have been asking for my money. And they keep responding with the same message.
Business Response
Date: 06/18/2024
Hi ********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.

Regarding your complaint: I understand that your concern is regarding the refund status of this order #**********. I am sorry for any trouble here.

Upon checking with our internal team, I can confirm that the refund has been successfully processed to your bank account on 05/06/2024 at 10:45 PM. I request you to check with your respective bank with the *** reference number provided to you via email for further clarification.

Thank you for understanding!

Regards,

****************
Manager
Groupon Customer Support
Initial Complaint
Date:06/06/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was over charged $109.00. I have been trying to get my money back since April. Finally they told me that it was put into another account and to sign in there. I have never had another account, NOR do I know how to get into it. I am asking that the other account be closed . *********************** deleted and my money adjusted to my credit card. This should not be that hard. Their web site was not working. It over charged me nine times, two of them went into another account.
Business Response
Date: 06/18/2024
Hi Melody,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.

Regarding your complaint: I understand that two of your transactions has been made on another account ********************************* so you want to get a refund for these orders and close this account. I am sorry for that trouble here.

Regarding deleting your account, you will need to submit through Groupon's Data Privacy Portal. Select Data Request and then follow the steps to complete your request.

US
*********************************************************

You will receive an email confirmation once the process has been completed. Please check your spam folder if you don't receive an email confirmation, as it may be redirected there depending upon your security settings.

Upon checking, I can see that you have already filed a dispute for these two orders #********** & #**********. As you've officially filed the charge dispute with your financial institution, then the next step will be to work with them directly to determine a resolution.

Our *************************** is always here if you ever need help with your Groupons, but once your financial institution is involved, we have to let that process run its course.

If you need us to help in refunding these orders, then we need a dispute closure statement screenshot from your respective bank to proceed further.

Thank you for understanding!

Regards,

****************
Manager
Groupon Customer Support
Customer Answer
Date: 06/19/2024

Complaint: 21809328

I am rejecting this response because I have been trying to resolve this since April 19th. I am not good on computer, have arthritis extremely bad, I had to file with the BBB because you will not help me . My bank has issued a temporary credit. If you do not appeal it this will all be over. I am just trying to do what is right, have you cancel the other two and delete that account I did not know I even had. I do not know how to go into it, I have never used it before. Your web site was missing up, I was on chat with you doing what I was told to do. Somehow this account must have come up during all of this. Move those two over to my only account I use or don't appeal with the bank and delete them. That is all I am asking. PLEASE. Melody
Sincerely,

***********************
Business Response
Date: 06/22/2024
Hi Melody,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.

Regarding your complaint: I understand how frustrating this situation could be. Regarding the refund of two orders #********** & #**********, we could see that the dispute status is "pending". Once you have raised a Chargeback for your order, the respective bank will take care of the refund request. I am sorry to inform you that we do not have any control over this.

Deleting the account can only be done from your end due to the privacy policy. You will need to submit it through Groupon's Data Privacy Portal. Select Data Request and then follow the steps to complete your request.

US - *********************************************************

You will receive an email confirmation once the process has been completed. Please check your spam folder if you don't receive an email confirmation, as it may be redirected there depending on your security settings.

Thank you for understanding!

Regards,

****************
Manager
Groupon Customer Support
Customer Answer
Date: 06/24/2024

Complaint: 21809328

I am rejecting this response because I have told you since April I do not have this account! I can not go in and delete it as I have never used it. For the FIFTH time I will explain. I can not do forgot password as I do not have that email. You sent me and email but I can not access the account. I understand you can not go into my account BUT I do not understand why you can not help me . If I do not have this account, I cannot retrieve a password, I have never used this account, your wen site was not working properly this day. I have tried since ****** ** does no good for me to go to your link you keep sending! I do not have that account. ** must be fraud.
***********************
Initial Complaint
Date:06/05/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have an issue with a groupon I purchased. I followed their instructions to contact support but there is no emaiil address or phone number. They need to put support contact info on their site. Also, I can't tell how much I paid for the groupon. They should add that to their site.
Business Response
Date: 06/18/2024
Hi ,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.

Regarding your complaint: I understand that you are facing trouble with your purchase. Upon checking your request, I am unable to understand which order you are referring to.

Are you referring to this order - ********* Windows 10 Professional Product Key - Lifetime for 1 PC at Windows 10 Pro
Order # **********? Please confirm.

If not, please provide the order ID, voucher code or redemption code of the purchase you are referring to.

Also please tell me a little more about your issue in detail. That will help me determine how I can best help. I request you to attach any error screenshots if you are facing with your purchase to investigate on it.

Thank you for understanding!

Regards,

****************
Manager
Groupon Customer Support
Customer Answer
Date: 06/19/2024

Complaint: 21809192

I am rejecting this response because they gave me a credit refund for my order. I would have preferred a cash refund but a credit refund is ok. However, the main part of my complaint is they need better customer support where customers can email or phone them. They said they don't have phone but have email support, but I still don't see where that is.

Sincerely,

*********************
Initial Complaint
Date:06/05/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On April 5, 2024, I used Groupon to place an order for The Queens of R&B: Xscape and SWV (order# #**********) 5 tickets at $25/each ($125) then April 5, 2024, I placed an additional order (order# **********) for the same concert for 2 additional tickets at $25/each ($50) for a total of 7 tickets and $175. On June 4, 2024, I just so happened, to review my Groupon orders and saw that my orders were refunded.I immediately reached out to Groupon customer service to inquire about the issue, they tell me they would get back to me and it would take 4 days. (I checked on the status of the item I ordered and the price has risen from $25 to $35 per ticket). So I responded to customer service stating that waiting 4 days, which includes a weekend for a response is far too long because the item may no longer be available. When they responded they stated there was a problem with my order, they removed the issue and I can now make my purchase without issue. But now when I go to repurchase the price is $50, double what I paid. In the past if there were an issue with my credit card Groupon would email me and give me time to fix the problem, however, I never received any notification (imagine the horror if I showed up to the event and learned at the door my order was canceled). In this situation, I paid through PayPal, and the payment went through, but Groupon no longer accepts PayPal so they refunded my money. Why is Paypal on their website as a viable payment option if they no longer accept Paypal. There is misleading and no way for me to know Groupon ended their relationship with PayPal. I should be accommodated for their error. It is unreasonable that I be required to pay a higher price, actually double (from a total of $175 for 7 tickets to $350) for an error they made. They have offered a $5 and $25 credit towards another purchase. This is far from a viable resolution. I should be able to get my original orders at the price it was advertised and at the amount I paid.
Business Response
Date: 06/16/2024
Hello Lalane,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I apologize for all the trouble you encountered with these orders and any delay while trying to get support from our end.

I would like to start by confirming that we do accept PayPal as payment and there are currently no issues with confirming any orders with it.

I reviewed both of your orders and see that both cancelled immediately upon purchase on 04/06/2024, and the payment was never confirmed for them. You should have received an email explaining this immediately, if you're missing our emails I request you to also check your spam folder.

Unfortunately, this offer has since sold out on our website, and thus we will not be able to reprocess your tickets anymore.

I see that our team has indeed issued a $25 credit as a gesture of goodwill, but I'm afraid we're unable to offer any alternatives to repurchasing the tickets.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:06/05/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 6/4/24 I chatted with agent "***** V" to get a refund for a groupon. First he claimed it couldn't be done, then passed it on to "Resolutions Team" and then said he will issue the refund in groupon credits. Then he said "we have issued the refund in groupon credits." I checked today 6/5/24 and there is no refund and it says my groupon was redeemd on 6/4/24. How did that happen? Who redeemed by groupon? And, why are the credits of $34.99 that ***** claimed were issued, not there? Then, I tried to chat with agent today who was of no help despite seeing this chat record. I did not redeem the groupon. How could I after it was "refunded"?Please refund my $34.99 as the agent claimed was done.See chat ID: ********
Business Response
Date: 06/18/2024
Hi Sheba,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.

Regarding your complaint: I understand that you are enquiring about this order #********** refund status. Upon checking, I can confirm that your refund to Groupon credits was successfully processed on 06/06/2024 at 06:59 PM. I apologize for the trouble that the voucher is marked as "redeemed" by mistake without offering you any service. I have forwarded your feedback to the concerned team.

The refunded credits of $34.99 has also been used for making this order purchase #****-147791-164783.

Please do not hesitate to contact us if there is anything else I can help you with.

Thank you for understanding!

Regards,
****************
Manager
Groupon Customer Support
Initial Complaint
Date:06/05/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I acquired a Groupon voucher for dining at ********** restaurant and subsequently initiated contact with Groupon to request an exchange due to unsatisfactory conditions at the establishment, including the presence of vermin and overall lack of cleanliness. However, Groupon has declined to provide a refund for the purchase.
Business Response
Date: 06/18/2024
Hi ,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.

Regarding your complaint: I understand that you are requesting refund for this voucher "********** restaurant" as you are unhappy with that merchant services and atmosphere. I am sorry for this experience. Unfortunately, I am unable to locate that order with the email address **************************** In order to investigate on this further,

I'll need some more information to get to the bottom of this issue. Could you please provide as much of the following as possible? The more you have, the easier it will be for us to resolve this for you.

The order confirmation number
The voucher Redemption Code
Any alternate email addresses that *** have been used to make the purchase
The amount of the charge(s)
The date of charge(s)

If the charges are on a credit/debit account, please provide the following information:

The name on the card that was charged
The type of card ****** MC, AmEx, etc.)
The last 4 digits of the card
The expiration date on the card
The billing address associated with the card

If the charges are on a PayPal account, please provide:

The PayPal invoice ID reflecting the chargeExample: xxxxxxxx-xxxx-xxxx-xxxxxxxxxxxx (this ID will be alphanumeric)
The email address registered to the PayPal account

Thanks for your help and I look forward to assisting you further.

Regards,
****************
Manager
Groupon Customer Support
Customer Answer
Date: 06/19/2024

Complaint: 21807111

I am rejecting this response because: I provided all the information requested.

Sincerely,

***************************
Business Response
Date: 06/24/2024
Hi,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.

Regarding your complaint: I understand that you have provided all the order details in our Groupon email. But, we have requested more information at the same time through the BBB portal and via Groupon email. I am sorry for any confusion here.

In this situation, when I verified I can see that I have addressed your concern in ticket #******** and have refunded your order #********** - ********** to Groupon credits. I understand how frustrating it will be if there is a delay in resolution, please apologize for the delay.

In the future, if there is anything else I can help you with, please do not hesitate to contact us.

Thank you for your understanding and patience!

Regards,

****************
Manager
Groupon Customer Support
Initial Complaint
Date:06/05/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased two Groupon that are set to expire at the end of this month (JCPenney Portraits and Healing Kneads Therapy). I have been unable to schedule appointments that match my availability, so I am requesting a refund. In past Groupon offered credit, but no longer does so. They do not have a direct number, so our communication has been limited to emails and texts.
Business Response
Date: 06/18/2024
Hi ****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.

Regarding your complaint: I understand that you are unable to use two vouchers of yours which are expiring at the end of this month due to availability issues.

Unfortunately, I am unable to locate both the orders under this email *********************** I'll need some more information to get to the bottom of this issue. Could you please provide as much of the following as possible? The more you have, the easier it will be for us to resolve this for you.

The order confirmation number
The voucher Redemption Code
Any alternate email addresses that *** have been used to make the purchase
The amount of the charge(s)
The date of charge(s)

If the charges are on a credit/debit account, please provide the following information:

The name on the card that was charged
The type of card ****** MC, AmEx, etc.)
are expiringof the card
The expiration date on the card
The billing address associated with the card

If the charges are on a PayPal account, please provide:

The PayPal invoice ID reflecting the chargeExample: xxxxxxxx-xxxx-xxxx-xxxxxxxxxxxx (this ID will be alphanumeric)
The email address registered to the PayPal account

Thanks for your help and I look forward to assisting you further.

Regards,

****************
Manager
Groupon Customer Support
Initial Complaint
Date:06/05/2024
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought two Groupon vouchers for a Premier Movie Ticket at Regal Cinemas on February 15, 2024, which were due to expire on June 1, 2024. Regrettably, I remembered to use them only as they neared expiration. On the last valid day, I tried to redeem one but found it marked as expired, despite the day not being over. I contacted Groupon customer service for clarification on why my voucher was expired while another, with the same expiration date, was still valid. They responded that my voucher had expired at 4:59 am that day, although it was still June 1, 2024. Despite three separate emails, I have yet to find where the expiration TIME is stated in their terms and conditions, as directed by the customer service representative to view at ***********************************************************. It is disappointing that Groupon does not fully inform its customers; an expiration date is provided, yet Groupon can specify an expiration TIME without disclosing this detail, preventing customers from utilizing the vouchers they have purchased.
Business Response
Date: 06/18/2024
Hi ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.

Regarding your complaint: I understand that your question is related to the Expiration time, not the date. I am sorry for any confusion here!

Upon checking, I request you to understand that the voucher's expiration date is stated as 06/01/2024 and Expiration varies as per the Fine Print and we will not be able to determine the exact date and time before purchase.

Also, thanks for the feedback regarding including the time in the voucher. I will forward this to the concerned team and will ensure to make it easy for customers to know the time of voucher expiration.

It is always a best practice to use the coupon one day before the expiration date mentioned in the voucher. So, you can use it without any availability issues, redeeming issues, etc. In this situation, as an exception, I have processed a full refund for both the vouchers to your Groupon credits.

The credit is available to spend immediately and will never expire against almost anything on our site. You can see your available credit in the top-right corner of your My Groupons page, where it says 'Groupon Credits balance'.

When you're ready to use your Credits, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Credits in your account will be deducted from your total.

Thank you for understanding!

Regards,

****************
Manager
Groupon Customer Support

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Groupon, Inc. is NOT a BBB Accredited Business.