Business Profile

Ecommerce

Groupon, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,855 total complaints in the last 3 years.
1,327 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/11/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Unable to reach merchant to redeem service: LunaNyx Wax Studio.Purchased May 3, 2024 Called ************ ; June 7th,8th,10th and 11th left voicemails. June 9th, Emailed Groupon **************** requested refunded since merchant is not responding. **** emailed me back for my email address and phone number. I sent **** email back advising to not disclose my email address to the merchant .
Business Response
Date: 06/17/2024
Hello Symmie,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry to hear that you're facing some issues reaching this merchant.

I understand your concern and I apologize for any inconvenience this may have caused you. I want to assure you that I have escalated your issue to our resolution team.

Please note that we usually receive updates real quick, but sometimes it may take up to 7 days as we need to conduct a thorough investigation with the merchants in the backend. Rest assured, we are working diligently to resolve this matter as soon as possible.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 06/26/2024

Better Business Bureau:

Issue has been resolved with a full refund.

Sincerely,

***************************
Initial Complaint
Date:06/11/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ordered Groupon coupon for Factor foods, did not receive redeem voucher from Groupon, email sent with voucher numbers. When entered voucher numbers to purchase the Factor foods number showed expired. Spoke to Factor foods representative as asked per Groupon representative, did not receive confirmation on Factor website voucher was redeemed. Immediately deactivated Factor account as I had to enter a credit card to open an account for automatic purchases every week.Did not receive Factor foods asked for a refund from Groupon ,and/or Factor as I have not received a Factor food confirmation Groupon voucher was used, only said expired. Now getting numerous emails what I have to do for a refund. (Emails attached)
Business Response
Date: 06/18/2024
Hi ********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.

Regarding your complaint: I understand that you were unable to redeem this voucher "VS-M7L7-VMWB-SXML-VSMW" as the code provided was not working properly and it showed an error as "expired". But, the voucher was marked as "redeemed". I am really sorry for this trouble and experience you had with us.

Given the circumstances that led to your request, I am happy to process a full refund in Groupon credits. Groupon credits are simple to use and never expire for you to use towards any purchase on groupon.com. We often run our more popular deals more than once, so hopefully a similar deal to this one will come up soon.

If youd like me to go ahead and apply for the credit, just let me know by replying to this email.

If you have any further queries, please let me know.

Regards,

****************
Manager
Groupon Customer Support
Customer Answer
Date: 06/19/2024

Complaint: 21831818

I am rejecting this response because:
requesting purchase refunded to my credit card.

Sincerely,

***************************
Business Response
Date: 06/22/2024
Hi ********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.

Regarding your complaint: I understand your concern that you are not happy with the Groupon credits refund option. I am sorry for making you upset.

In this situation, considering your satisfaction as our top priority, we have already processed the refund to your original form of payment. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.

Ive provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for understanding!

Regards,
****************
Manager
Groupon Customer Support
Customer Answer
Date: 06/25/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:06/11/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am attempting to register as a Groupon merchant but keep getting an email that says I am missing information. It doesnt elaborate on what specifically is missing, and there is no foreseeable way to get in touch with a Groupon representative in order to resolve the issue. This is an example of a disturbing new trend of major corporations abandoning basic *************** and customer service. The *** pages are worthless and I asked 3 different people i know personally to look at it and see if they can help me. I am not alone in saying that it makes no sense and could possibly be a technical issue.If Groupon would simply allow me to email them directly, this could be such a simple problem to solve. Please tell Groupon to attend to their potential merchants. The name of my product is The Original Squat Harness and I registered under the same name and email address. Thank you.
Business Response
Date: 06/17/2024
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry to hear that you're facing some issues reaching our team to launch a new campaign on our website.

You can reach out to our dedicated Merchant Support team at ******************************************.

I've also forwarded your request to them from my end, and they will be in touch with you as soon as possible.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 06/19/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************************
Initial Complaint
Date:06/10/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a coupon for HelloFresh, I understood that there was a $1 dollar activation fee. I go to use my coupon from Groupon and I was still being charged the full price. The agent I was given from Groupon refused to work with me on the matter and stated that I need to read the fine print. The agent did not seem to understand that I should only have been charged a dollar.
Business Response
Date: 06/13/2024
Hello Azariah,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry to hear that the redemption code was not working and you're unable to redeem the Groupon as planned.

May I ask, did you try contacting the merchant directly? They are well-equipped to troubleshoot and resolve the issue on their site.

You can reach the merchant at *************************************. You have the option to call, chat and email option. You can use one of the option to contact them and resolve the issue.

In the meantime, I have escalated your request internally, we will get back to you within 7 working days.

We remain at your disposal in case any additional questions arise in the meantime. Thanks for your patience and understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Initial Complaint
Date:06/10/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I cannot contact the Merchant consent to share the data with the merchant Yes description I made an appointment for today at 2:30. I arrived and waited over 30 minutes and could not get in contact with her. I tried by phone, email, ******** and text messages.I requested a refund because I went to another place and instead was told to contact the merchant and make an appointment. When I replied I wanted a refund they ignored Any further messages.
Business Response
Date: 06/13/2024
Hello ****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I am truly sorry to hear about the experience you had redeeming this Groupon deal. We're always working to make sure every Groupon experience is both fun and a great value.

I've just canceled this order and issued a refund in Groupon Bucks to your account. You'll receive a confirmation email as soon as they have processed.

These Bucks are available immediately and never expire. You can check your balance any time from your [My Groupons](***************************************************************) page.

When you're ready to use your Bucks, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Bucks in your account will be deducted from your total.

I can see that you've used a promo code for an additional discount. So excluding the promotional discount, what you paid to Groupon is fully refunded.

I will pass your feedback regarding the business to the concerned team. We will make sure that this never happens again.

I apologize for the trouble in this case. Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Customer Answer
Date: 06/13/2024

Complaint: 21829162

I am rejecting this response because:

I asked for a refund. With Groupon Bucks I am forced to purchase another Groupon. Its a win for you and a loss for me
I would like my money refunded. Sincerely,

***************************
Business Response
Date: 06/18/2024
Hello ****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry for the trouble and understand that you're unhappy with the previous resolution.
In general, it is not our policy to refund the Groupon to the original form of payment that is outside the cancellation deadline.

Here is the refund policy's link for your reference: ****************************************************************
However, in your case, we have made an exception based on the merchant issue.

I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well.

Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.

Let me know if there's anything else I can do for you. Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Customer Answer
Date: 06/19/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:06/10/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Groupon for ***** German auto car repair for one fully synthetic oil change. I called the business to schedule my 15 to ******************************************************************* the morning and then I could pick it up later in the afternoon as it would take at least six hours to do the oil change. Ive never Had a place take six hours to do an oil change and that was an immediate red flag for me so I decided to go elsewhere. I logged into my Groupon account to either get a refund or get a credit so I could purchase a different Groupon for a service that I could use and The system is telling me that its too late to cancel my Groupon and that I should give it as a gift. Nobody wants a gift for an oil change that is going to take six hours to do. Ive tried to contact customer service on the ********************** site, but they dont have any customer service representatives or chat boxes or anything. They just have pre-filled out question and answer FAQ that says they dont offer refunds. The problem I have is that when I purchased the Groupon, nowhere on the purchase or fine print does it mention that the Groupon is nonrefundable. I wouldve never purchased that Groupon had I known that it was nonrefundable as this must be a recent change to their terms. I do believe its against the *** regulations to implement new procedures and not tell the public prior to charging them and then keeping their money. This seems fraudulent and illegal and Im sure Groupon will probably have some lawsuits to follow. Im requesting a refund of the amount that I spent for the Groupon in the amount of $74.25.
Business Response
Date: 06/13/2024
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I am truly sorry to hear about the experience you had redeeming this Groupon deal. We're always working to make sure every Groupon experience is both fun and a great value.

In general, it is not our policy to refund the Groupon that is outside the cancellation deadline. Here is the refund policy's link for your reference: ****************************************************************
However, in your case, we have made an exception. Ive provided more specific refund information in my direct email to you. If you have any additional questions, please reply to me there.

We love having you as a customer and want you to continue to love using Groupon. I sincerely hope you find your next Groupon experience to be more enjoyable.

Please let me know if there is anything else I can help you with.

Regards,

Deepa
Manager - Groupon Customer Support
Initial Complaint
Date:06/09/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Groupon claims of pricing transparency according to their website, yet they had no resolve when I explained to them Id purchased a ********************** for air duct cleaning that never happened based on the business requesting additional money outside of the purchased Groupon . When I called to make the appointment for air duct. I explained to the rep the type of home I lived in, where my HVAC was located in the home, the number of intake & return vents in the home (which matched the Groupon requirement). I was had been scheduled about a 1.5 months out due to the companys availability & explained again the terms of the Groupon (2 intakes & 8 outputs) matching the Groupon type I purchased- there were 2 options. Once the contractor showed up to my home, after sitting in the truck for a whole, he walked in & presented to me an invoice for another amount he said Id pay on top of the Groupon. I asked him why this additional price had not been discussed when I called to schedule the service? There was no explaining only told me how much the service typically costs (so that Id know hes offering me a good deal) & asked who I spoke with on the phone to make the appointment. Of course I refused service as I want prepared to pay more. I later received a text from the companys owner (Im assuming) trying to match the price the contractor quoted, offering my a lower rate!!!! Imagine my confusion as to my knowledge the Groupon price was for the service and here I am trying to be convinced to do business with this company. I requested for a return of payment from Groupon, explaining to them the situation as I had now. And the representatives went out of their way to convince me that the additional pricing was based on the fine print for additional trunks as if now I cant count. They are refusing to refund based on this companies mislead. I am still expecting to be refunded for all unused moneys attached to my Groupon account. &
Business Response
Date: 06/19/2024
Hi ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.

Regarding your complaint: I understand that you were unable to use this voucher "VS-F359-L5L9-K1P6-KLZZ" as the merchant overcharged for the services offered via Groupon.

Upon checking, I can see that your issue has been already escalated to the concerned team and they have updated you "Since the trunk lines are an additional $40 each they have charged 3 lines * 40 (125)". I understand that, still regardless of fine print charges, the merchant requested for extra charge. I am sorry for this experience and the trouble you had with us. I will escalate the feedback that you have provided regarding the seller to the concerned team and I assure you that it will be taken care.

In this situation, as you have still not used the voucher, I have gone ahead and processed a full refund of $40 to your original form of payment. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.

Let me know if there's anything else I can do for you.

Thank you for understanding!

Regards,

****************
Manager
Groupon Customer Support
Customer Answer
Date: 06/20/2024

Complaint: 21824667

I am rejecting this response because: I noticed the company has not failed to mention the same excuse as if I made the error, the error was on the business and the way this issue has been poorly handled by Groupon, *** is unsatisfactory. I have attached a text I received from the business trying to negotiate the offer, not once were additional trunk lines mentioned because I did not have additional trunk lines.
I am not satisfied with the 'Groupon bucks credit' & I would like the complete balance on my Groupon account $76.80 refunded back to my **** bankcard or a check sent to me by mail & for the Groupn account to be permanently closed. I do not intend to use this service again for any reason after this experience I do not trust the price integrity guarantee.

Sincerely,

*****************************
Business Response
Date: 06/24/2024
Hi ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.

Regarding your complaint: I understand that you are not happy with the Groupon credits refund of USD ***** and want it to be credited back to your original form of payment. I am sorry for making you upset.

Initially, your order #****-147419-555368 was refunded $32.55 to Groupon credits, and $44.25 was transferred to Exchange Bucks. Using those $44.25 exchange bucks, you have purchased order #****-147472-985404. And, $44.25 was refunded back to Groupon credits as it was your original form of payment and we did not see an option to refund back to a bank account.

We apologize for any inconvenience youve experienced with our customer support. I understand its essential to maintain a personal connection with customers. Thank you for bringing this to our attention! Regarding, the merchant issue who did not allow you to use the voucher and requested additional charges, I have forwarded it to the concerned team to check regarding this matter and make sure that the same will not happen again. Once again, I am sorry for all this trouble.

In this situation, I have processed a full refund of USD ***** to your bank account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.

Let me know if there's anything else I can do for you.

Regards,

****************
Manager
Groupon Customer Support
Customer Answer
Date: 06/25/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I have not received the notification of the refund yet but will anticipate the USD ***** returning to my original form of payment.

Sincerely,

*****************************
Initial Complaint
Date:06/08/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a code for **** and Busters for $20 and was promised I would be getting $40 worth of chips. Once I arrive at **** and Busters they informed me they no longer take Groupon and that they do not use any type of discount through another vendor. I will like a refund because they continue to sell this product knowing that they are no longer valid at the location.
Business Response
Date: 06/16/2024
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry to hear that you faced some trouble while trying to redeem this voucher.

I reviewed this offer details and see that currently we do not have any update from the merchant on issues accepting Local Flavor vouchers.

In this case, we will be happy to review this further by reaching out to them directly for clarification. We take customer feedback very seriously and address these kinds of issues with the business directly to ensure they dont happen again. You can mention things like:

-The name of the person you spoke with, and the reason given for not accepting your Groupon.
-Whether the service you wanted was no longer being offered at the business or wasn't available at a time that worked for you
-The address of the location you visited

If there's anything else you'd like to share about your experience, please include it in your reply to this email.

I look forward to helping you!

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:06/07/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased two Groupons for massages. Groupon offered these products and in the details, they stated the business was located in ************. I have called the number that Groupon list as the business office number to schedule the appointments, multiple times and left multiple messages, never received a return call. After further review on my own, I was able to see that Groupon was selling a service and advertising it in **************, but the actual office is located in ******** and is using a completely different phone number, they cannot provide the service. They have sold me and are refusing to refund me back to the original payment method. Its completely ridiculous, unethical and Illegal. False advertisement. This isnt the first time they have tried this shady stuff.
Business Response
Date: 06/13/2024
Hello Jasmine,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I am truly sorry to hear about the experience you had redeeming this Groupon deal. We're always working to make sure every Groupon experience is both fun and a great value.

I checked and see that this order was canceled and refunded to your card used for the purchase on 06/09/2024. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.

Ive provided more specific refund information in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Initial Complaint
Date:06/07/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
all this groupon expired and never used,i would like to get refunded,i do not want to use with the merchant,thank you Order # ********** Order # ********** Order # ********* Order # ******** Order # ******** Order # ******** Order # ******** Order # ******** Order # ********
Business Response
Date: 06/13/2024
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry to hear that you're unable to redeem the Groupon before it expires.

Regarding Order # **********, Order # **********, Reebok **NAT** Order # ********:

I checked and see that all these Groupons are expired. While I'm unable to issue a refund for this voucher because it's expired, it can always be used at the business for the original price of the deal, toward the service you initially purchased.

Regarding SA FITNESS Order # *********:

I could see that this voucher was already redeemed on 02/20/2014.

Regarding ***** Portrait Studio Order # ********:, Skullcandy Order # ********, ******** **NAT** Order # ********, Brunswick Zone Order # ******** and Order # ********:

I can see that these deals are eligible for a refund due to a merchant issue.

In this case, I've just canceled this order and issued a refund in Groupon Bucks to your account. You'll receive a confirmation email as soon as they have processed.

These Bucks are available immediately and never expire. You can check your balance any time from your [My Groupons](***************************************************************) page.

When you're ready to use your Bucks, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Bucks in your account will be deducted from your total.

Please let me know if there is anything else I can assist you with. Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Customer Answer
Date: 06/13/2024

Complaint: 21818624

I am rejecting this response because:thank you for the response, i would like a refund on   Order # **********, Order # **********, because they have a very bad customer service and have been trying to contact them,i can use the reebok thak you

Sincerely,

***********************
Business Response
Date: 06/18/2024
Hello ****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I apologize for the trouble with the merchant being unresponsive.

In general, it is not our policy to refund the Groupon that was expired. However, in your case, we have made an exception due to the merchant issues.

I've just canceled both orders (Order # ********** and Order # **********) and issued a refund in Groupon Bucks to your account. You'll receive a confirmation email as soon as they have processed.

These Bucks are available immediately and never expire. You can check your balance any time from your [My Groupons](***************************************************************) page.

When you're ready to use your Bucks, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Bucks in your account will be deducted from your total.

I can see that you've used a promo code for an additional discount. So excluding the promotional discount, what you paid to Groupon is fully refunded.

Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Customer Answer
Date: 06/19/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************

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Groupon, Inc. is NOT a BBB Accredited Business.