Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

• 

  Groupon, Inc.

  148 Lafayette Street, 10th Floor New York, NY 10013

• 

  Groupon, Inc.

  1000 Station Dr Dupont, WA 98327

• 

  Groupon, Inc.

  Ave. Ponce De Leon #653 Suite 3-B San Juan, PR 00908

• 

  Ideel

  620 8th Ave 45th Floor New York, NY 10018-1741

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/15/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Groupon in question is AMERYCLEANA LLC for the amount of $161.00.I purchased the attached Groupon as a birthday gift for my mother on 08/23/24 with a credit card. My credit card was charged. I printed out the gift Groupon and gave it to my mom. My mom tried to contact the service provider, AMERYCLEAN LLC, repeatedly using the phone number provided in the gift certificate *************) to use it. However, no one answered the phone, so she was unable to schedule the services. She then contacted Groupon by chat repeatedly on their website which ended up with the chat agents promising to escalate the matter and resolve it with the service provider.Then some follow-up emails were exchanged with different customer service agents requesting the same information, phone number and email again and again which she responded to. She gets the same response several times saying it will take a few days to resolve the issue, but nothing has been done so far.At this point the service provider is not reliable, and I do not want to continue this endless communication with Groupon therefore, I kindly request you to help me get my money back, that is a refund of $161.00 back to my credit card. Thank you for your assistance

  Business Response

  Date: 06/18/2024

  Hello Betsega,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I'm sorry to hear about the trouble your mother experience while trying to reach the merchant and with getting assistance with our team.
  
  I reviewed the case details and do see that she had contacted our team under two separate support requests, and as you indicated, our team had requested some additional information so we could reach out to the merchant and get this sorted.
  
  However, we did not hear back from her under either of the support requests so we could not proceed with the escalation.
  
  Since we've been contacted by you, the purchaser, now we will proceed with the escalation so our team can contact the merchant and get additional information on this.
  
  Please note that we usually receive updates real quick, but sometimes it may take up to 7 days as we need to conduct a thorough investigation with the merchants in the backend. Rest assured, we are working diligently to resolve this matter as soon as possible.
  
  Thank you for your understanding.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:06/15/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello. I bought a groupon for software on June 14th 2024. I paid $364.13 for a software called "FabFilter total bundle" the vendor selling on Groupon is called "Casadeo" i received an email 12 hours later with a download link. The software had a whole list of license keys, all of them are fake. Its more then likely illegally patched software, regardless the software keys dont work. Its a scam and i have lost over $300. Groupon is allowing illegal software to be sold on their site. Please help me as that was a huge investment for me. Thank you!

  Business Response

  Date: 06/18/2024

  Hello ****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I can't apologize enough for the trouble you had with the purchase. I can see that our team has already issued you a full refund for the order. 
   
  I can confirm that our system processed your refund successfully on 06/18/2024. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there. Please note:
   
  Refunds issued to a credit or debit card appear as a refund from Groupon, Inc. Please note that it can take your bank a few days to route the funds correctly and post them to your account. If it's been longer than 10 business days, you'll need to check with the claims department of your bank directly.
   
  I hope this clears everything up. 
  
  Thank you for your understanding.
  
  With care and kindest regards,
  Swagat B
  Manager | Groupon Customer Support

  Customer Answer

  Date: 06/26/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:06/15/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a Groupon for Maryland blue crab restaurant and when we tried to use it they would not accept it they had a sign saying no longer accepting Groupon contacted Groupon for refund and they asked me questions I answered then asked again and again same questions said they would escalate Got email saying the checked and vendor takes the Groupon which is false. All I want is my money refunded to my credit card

  Business Response

  Date: 06/18/2024

  Hello ****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: Many apologies for the trouble.
  
  I can understand the trouble and I'm more than happy to make things right. I've sent you a direct email from Groupon, I will kindly urge you to take a moment to review it and respond to me directly over there.
  
  Thank you for your understanding.
  
  With care and kindest regards,
  
  Swagat B
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:06/15/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Mid May, Groupon allowed someone to change my email address. Photos of most email exchanges have been uploaded. It was not myself. I clicked the link to say this was not me. When I tried to log into my account I was told there was no such email address. My personal information including my address, phone number, credit card information, past purchase information snd refunded money in my account have all disappeared. There is no phone number listed so I emailed customer service. I just get the same email responses back each time with no answer. I would like to get my refund of $51 and an answer as to who and how someone was allowed to change my account information without my verification.

  Business Response

  Date: 06/18/2024

  Hello *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: Many apologies for the trouble.
  
  I can understand the trouble and I'm more than happy to make things right. I've sent you a direct email from Groupon, I will kindly urge you to take a moment to review it and respond to me directly over there.
  
  Thank you for your understanding.
  
  With care and kindest regards,
  
  Swagat B
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:06/13/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Groupon for a $300 service. I made an appointment on the merchants website and when I showed up for the appointment on 6/7 the merchant was not there nor did they respond to emails or phone calls. I complained to Groupon and they asked for records of appointment, texts and phone calls which I provided all to them. They then said it will take 7 days to research. I told them they can refund me Groupon Bucks as I would get a similar service from another merchant on their site. This is too long to hold my money ($300) hostage for. Not to mention, I drove 90 min round trip to this appointment and it was a no show merchant wasting time and gas.

  Business Response

  Date: 06/19/2024

  Hello ****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint:  I am truly sorry to hear about the experience you had redeeming this Groupon deal. We're always working to make sure every Groupon experience is both fun and a great value.
  
  I checked the previous conversation and see that your issue was escalated to our Internal team and they confirmed the merchant as open and honoring Groupon. 
  
  In general, it is not our policy to refund the Groupon that is outside the cancellation window. However, in your case, we have made an exception. 
  
  Ive provided more specific refund options in my direct email to you. If you have any additional questions, please reply to me there.
  
  Thank you for your understanding.
  
  Regards,
  
  Deepa
  Manager - Groupon Customer Support

• Initial Complaint

  Date:06/13/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a Groupon and never received the voucher. I had to pay out of pocket for the service ON TOP of the already purchased Groupon. They have a fake customer service number when looking at my bank charge. Its impossible to get ahold of someone for a refund. This business is a scam.

  Business Response

  Date: 06/19/2024

  Hi Lacey,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.
  
  Regarding your complaint: I understand that you are requesting refund for this order #********** as you were not received the voucher and you paid for the service directly to the merchant. I am sorry for this experience and trouble you have faced.
  
  We apologize for any inconvenience youve experienced with our customer support. I understand its essential to maintain a personal connection with customers. Thank you for bringing this to our attention! Unfortunately, we do not have any call support for our customers, but we are available for 24/7 through email and chat support.
  
  Upon verifying, I can see that the order has been already refunded to your original form of payment on 06/13/2024 06:34 PM. If you are referring to some other order, please let us know in this same email to assist further.
  
  Ive provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.
  
  Thank you for understanding!
  
  Regards,

  ****************
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:06/12/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There was payment issue with Groupon app on June 7th, the app display Payment failure for couple times and eventually caused duplicate order on my account. After I reached out to customer support, they claim this to be final sales item and unless I have agreement from Vendor, otherwise they can't refund me. So I reached out to vendor and get to know that they cancelled one of my order and refund me already from their end. When I got back to Groupon, they use to same excuse 'This is final sales item' and refuse to refund me to my original payment method. They withhold my money and gave me Groupon credits instead without my consent. I don't see any reason for the company to withhold my money as a third party platform, especially when the vendor has agreed in advanced to refund me. The fact that seller and buyer both has agreement but third party kept the money in their account is absolutely nonsense.

  Business Response

  Date: 06/18/2024

  Hi ,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.
  
  Regarding your complaint: I understand that you have made a duplicate charge for this live deal "Sea Rocket Ocean City (Downtown)" and our team have offered a refund to your Groupon credits. I know that this resolution did not make you happy, I am sorry for making you upset.
  
  As you are our valuable customer, as one-time exception, I have gone ahead and converted those credits Groupon bucks to your original payment refund form. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.
  
  Let me know if there's anything else I can do for you.
  
  Regards,
  
  ****************
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:06/12/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered two Lazer hair removal groupons instead of one. When I got the email with voucher #******** and ******** I immediately tried to contact Groupon to refund one of the vouchers. There is no reply from them after I have reported it. There is no phone number that leads to a customer service person and I am entitled to a return of half of my money. Problem number 2 in the past when I was told I was not a candidate for a procedure I tried to get a refund and was told I could ONLY get Group Bucks so I was given ****** in Groupon bucks but whenever I try to apply them the purchase button is non functioning. Thus Groupon owes my 357$ **** 306.18$ = 663.18$

  Business Response

  Date: 06/18/2024

  Hi Boychuk,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.
  
  Regarding your complaint: I understand that you need a refund for duplicate purchase and also you were unable to use your available Groupon credits to place a new order. I apologize for any inconvenience youve experienced with our chat support. I understand its essential to maintain a personal connection with customers. Thank you for bringing this to our attention! Now, I am here to help you further.
  
  Upon checking, I can see that you have purchased two laser vouchers "VS-77XH-67GG-N14Y-P6Z9" & "VS-Y1SP-GPJZ-42Z1-GB7R". In this one voucher "VS-Y1SP-GPJZ-42Z1-GB7R" is already marked as "redeemed". So, the unused voucher "VS-77XH-67GG-N14Y-P6Z9" is refunded back to your original form of payment.
  
  You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.
  
  Regarding your Groupon credits issue, I request you to try logging in via website from browser and try purchasing the voucher using Groupon credits as Payment method. I suggest you to also try the below troubleshooting steps.
  
  - Clear the cache and cookies in your web browser
  - Retry your order on a different browser
  - Retry your order on a different device
  
  If still the same error persists, I request you to reach us back in this same email with the screenshot of error message to escalate further.
  
  Thank you for understanding!
  
  Regards,

  ****************
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:06/11/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Groupon account and debit card were used fraudulently to purchase $2095.00 worth of items. I've been unable to speak to someone at groupon by phone and have used the chat option to talk several times. Ultimately I got an automated email telling me to take it up with my bank.

  Business Response

  Date: 06/18/2024

  Hi *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.
  
  Regarding your complaint: I understand that your Groupon account and debit card were used fraudulently to purchase $2095.00 worth of items. I am really sorry for this experience you had. Upon verifying, I cannot find any previous history of your conversation you had with Groupon support with this email address *************************** If possible, I request you to provide us with the ticket ID or case ID for your complaint registered through Groupon support, so we can investigate on it.
  
  In this situation, upon checking with the email address *************************** all orders are made before 2022, except one order #********** which is made on 01/05/2024, valued of $29,00. Unfortunately, I am unable to find the orders worth of $2095 purchased and that Groupon account. So, I'll need some more information to get to the bottom of this issue. Could you please provide as much of the following as possible? The more you have, the easier it will be for us to resolve this for you.
  
  The order confirmation number
  The voucher Redemption Code
  Any alternate email addresses that *** have been used to make the purchase
  The amount of the charge(s)
  The date of charge(s)
  
  If the charges are on a credit/debit account, please provide the following information:
  
  The name on the card that was charged
  The type of card ****** MC, AmEx, etc.)
  The last 4 digits of the card
  The expiration date on the card
  The billing address associated with the card
  
  If the charges are on a PayPal account, please provide:
  
  The PayPal invoice ID reflecting the chargeExample: xxxxxxxx-xxxx-xxxx-xxxxxxxxxxxx (this ID will be alphanumeric)
  The email address registered to the PayPal account
  
  Thanks for your help and I look forward to assisting you further.
  
  Regards,
  
  ****************
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:06/11/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 6th at 3:29a an email was sent stating that my email address was changed and if I did not make that change that I need to contact customer support at ************************************************* June 6th at 3:30a I received a thank you for your purchase email.Immediately upon waking and noticing the emails I contacted customer support at ***** explaining that I DID NOT change my email address and that there was fradulant activity on my account. I submitted documents of the emails as proof. I aslo requsted that my Groupon bucks in the amount of $102 be tracked for fraud. I received a request tracked and monitored ticket via email. On June 7th at 8p I received an email telling me to inform my bank of the charges and to provide bank account information. I replied that I cancelled the card that I had on my groupon profile and just wanted assistance getting my account back as I was did not change the email address.On June 10th at 2:08a I received an email stating that I did not have an account with the email address provided. I responded again by directing to the proof that an email address change was done and that it was not me that had done so. I followed the protocol in which groupon listed and expressed displeasure. I also asked about their protocols for someone hacking into an account.On June 10th at 11p I received another email suggesting that I reach out to my "payment provider'" the charges and that the situation will be escalated. How many times can a situation be escalated?Before writing this complaint I called three different numbers including the one on here that is supposed to be associated with Groupons Headquarters. Neither are to groupon. The number listed on BBB is to ********** This is frustrating to say the least.

  Business Response

  Date: 06/19/2024

  Hi *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.
  
  Regarding your complaint: I understand your concern that your email address has been changed without your authorization. I am sorry for this experience and any trouble from our end. I am here to help you further with this issue.
  
  With the help of the information provided, I was able to find your account. The email address reflected as ********************* but now it has been investigated and changed to your email **********************.
  
  In this situation, I request you to keep your account secured by changing the password of your account and also not sharing your credentials with anyone.
  
  And, I have issued you a Groupon credit of $99.90 to your account ********************** which was used to purchase order #********** without your authorization.
  
  Thank you for understanding!
  
  Regards,
  
  ****************
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 06/25/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. All account information has been returned to me. Card has been cancelled and Groupon Bucks restored.

  
  Sincerely,
  
  *******************