Business Profile

Ecommerce

Groupon, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,855 total complaints in the last 3 years.
1,325 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/17/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My Groupon account was hacked on 6/6/24. I know this because ai received an email notification stating I had changed my email address on my account. I did not make this or any changes to my account so I tried to log in and was denied access. I asked for a password reset or claimed I had forgotten my password but each time I met the same message informing me I did not have an account/there is no account associated with my email. I immediately contacted Groupon via live chat as well as email. I was informed during my chat that someone would get back to me within one week. I explained the urgency of this since I have banking info in my account and I need to speak with someone urgently. I was given the same response. I tried numerous times for the entire afternoon to search for a phone number to contact Groupon and continued to open a new live chat each time I was told I would need to wait. Within minutes of my original online chat, I started to receive notifications of the purchases I was making so it was already too late. I have been charged through my debit card at least $605.00 to date plus the account credit I had in the amount of $160.00. I have finally heard back from support who asked if I would like to open a different account. I want my account investigated and closed to the hackers as well as a refund of $765.00! The level of absolute ignorance is astonishing to be quite honest.
Business Response
Date: 06/19/2024
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I apologize for all the trouble and inconvenience you've encountered in this case.

As you indicated, the email address on your account was indeed changed, and this is the reason your attempt to reset the password was unsuccessful. As the account was no longer under your email.

Regarding opening a different account, I apologize for any confusion with it. We were not asking to open a different account for you, instead we wanted to restore your original email address to your old account. However, you had used your email to make a new account in the meantime so that email could not be used for restoring the old purchases.

Our team had asked that you delete the new account so the email is available and we can use it to restore your old purchases to you.

In order to close your account, you will need to submit a request through Groupon's Data Privacy Portal. Select Data Request and then follow the steps to complete your request.

*********************************************************

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 06/22/2024

Complaint: 21860720

I am rejecting this response because:
I completed the request the same day I was asked, which was 6/18/24. I have not received any follow up to that. Also, more importantly, my account is still hacked. I am continuing to receive notifications daily regarding my purchases. I am not making any purchases because as you are aware I cannot get into my account. Im very confused regarding the fact that no one at Groupon has addressed this issue at all. I contacted Groupon on 6/6/24 letting you know my account had been hacked. It is now 6/22/24 with absolutely nothing resolved at all and a hacker continuing to use my account. There are at least three emails per day that I receive from Groupon and still no one has resolved or even addressed this huge problem. Its not going to go away if you just ignore it and neither am I. How is it that there is no customer service phone number either because Groupon is not very good at communicating with the customer or with each other. Who do I need to speak with or email with to handle this situation? Please can someone help me with this. Its unbelievable that we are no closer to a resolution in 16 days and the problem has not even been addressed and continues to get worse!
Sincerely,

*******************
Business Response
Date: 06/25/2024
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry to hear that you're still facing issues with this.

I understand that you are still unsure about the reactivation of your original account. Our team has investigated this matter and I am glad to inform you that your original account has been restored to ******************** No additional orders have been placed in your account in the meantime.

I have also sent a password reset email to ensure the security of your account. Please change your login credentials and ensure not to share them with anyone.

I can see that you have exchange bucks of $145 in your account. I encourage you to make use of them before they expire.

Once again, I apologize for any inconvenience caused and appreciate your understanding and patience. Please do not hesitate to reach out if there is anything else we can assist you with.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:06/17/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I PAID ***** FOR *** CLUB MEMBERSHIP BUY **** CLUB WOULD NOT LET ME USE THE COUPON TO PAY ***** I HAD TO PAY CASH IHAVE BEEN TRYING TO GET MY ***** BACK BUT LIKES GROUPON IS TRYING TO SCAM ME OUT OF MY MONEY ALL I WANT IS MY MONEY BACK
Business Response
Date: 06/19/2024
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry for any trouble you encountered with this purchase.

I reviewed your case history and see that upon your initial email to our support team on May 3rd, we did get back with your refund claim link on the 4th. It looks like our email might be missing your inbox. I request you to kindly check your spam folder as well. The support request reference is 72757811.

For your convenience, I've included the link again below:

***********************************************************************************************************************************************

Here, you can choose your preferred refund method:

Groupon Credits: These are simple to use and valid forever on our website, so you can find another great deal soon!

Original Payment Method: This refund might take up to two weeks to appear on your statement, depending on your bank.
Just click the link above to get started!

For the issue with the voucher, I noticed that you indicated that you had to pay cash due to the voucher not working. In this case, it looks like you may have tried to use it at a ********** store, which is not possible for this offer.

As indicated in the deal page, "After purchasing this deal, visit "My Stuff" to complete redemption on the merchants website."

This is an online only offer and cannot be redeemed at the store.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:06/17/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This was a Mother's Day gift so the date of purchase is unavailable to me, but it was around May 10th to 13th. It was a massage voucher from RelaxCt; I booked an appointment for May 24th at 1:45. I had to have emergency surgery so I tried to contact RelaxCt with phone calls (mailbox always full)and texts but the owner never got back to me. The Groupon Code is VS-MMLM-YB4M-K95H-2HVC and the Security Code is ********, I have tried reaching out to Groupon but to no avail; there is no way to reach a human being and the automatic chat gives no applicable options to click on.I would preferably like to be able to redeem this coupon; if no a refund.***************************
Business Response
Date: 06/22/2024
Hi *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.

Regarding your complaint: I understand that you are unable to use this voucher "VS-MMLM-YB4M-K95H-2HVC" as you were unable to get in touch with the merchant to reschedule your appointment.

We apologize for any inconvenience youve experienced with our chat support. I understand its essential to maintain a personal connection with customers. Thank you for bringing this to our attention! You can always reach us through Email support using the link: ******************************************

I understand your concern and I apologize for any inconvenience this may have caused you. I want to assure you that I have escalated your issue to our resolution team.

Please note that we usually receive updates real quick, but sometimes it may take up to 7 days as we need to conduct a thorough investigation with the merchants in the backend. Rest assured, we are working diligently to resolve this matter as soon as possible.

Thank you for your patience and understanding.

Regards,

****************
Manager
Groupon Customer Support
Initial Complaint
Date:06/17/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I accidentally bought a duplicate $70 Groupon on 3/22/24 due to a latency issue in the Groupon app. I used the first of the two Groupons ( Redemption Code: *******, Groupon: VS-BJ3Z-VJH9-7439-JCZ9)but wanted to cancel the duplicate one (Redemption Code: ********, Groupon: VS-C2FN-BFYP-47WH-926R). There was no way to cancel on the app or the website or otherwise any way to cancel the purchase on my own without Groupon Customer Support help. I submitted a ********************** Customer Support request for cancellation to the original form of payment on 3/22/24 (Ticket #******** [ ref:!00D800Khmy.!500Uj06stOZ:ref ]). This request was submitted within the three day cancellation window per the Groupon Terms and Conditions and Refund Policy. I did not receive a response or any action on this request for cancellation by the Groupon **************** Team. I did everything in my ability to cancel this perGroupon Terms and Conditions and Refund Policy and therefore should be fully eligible for refund to the original form of payment. However, after finally getting a response from Groupon customer service months later, they are now saying that I am not eligible for a refund to my original form of payment. To resolve this dispute Id like:- A refund of $70 to my original form for payment - Groupon to allow self-service cancellation of Groupons instead of depending on the responsiveness of customer service Thank you in advance for your help on this.
Business Response
Date: 06/22/2024
Hi ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.

Regarding your complaint: I understand that you want to get a refund for your duplicate voucher "VS-C2FN-BFYP-47WH-926R". I can see that you initially contacted us on the same date of purchase to cancel this duplicate order in case #********. But, due to some technical error, it was auto-closed and we were unable to address your query. I am really sorry for this experience you faced with us. I have flagged this to the concerned team in order to ensure that the same will not happen again.

In ticket #********, I can see that your request has been addressed and they have offered the Groupon credits refund option. I understand that you are not happy with the Groupon credits refund, as your satisfaction is our top priority, I have gone ahead and processed a full refund to your original form of payment.

You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.

Let me know if there's anything else I can do for you.

Regards,

****************
Manager
Groupon Customer Support
Customer Answer
Date: 06/24/2024

Complaint: 21859815

I am rejecting this response because:
While the first of my asks (a refund to my original form of payment) has been met (Thank you!), I havent received any indication that my second ask was met: for Groupon to allow customer self-service cancellation of *********************** in the app and website, instead of having to depend on customer service. Considering the unresponsiveness that I experienced from the Groupon **************** team with multiple attempts (4 unsuccessful attempts), I believe this is a necessary step to prevent further unsatisfactory business practice and transgressions against customers. Thank you for the consideration.
Sincerely,

*************************************
Initial Complaint
Date:06/17/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My gmail account was compromised and someone created an account on ********************** June 13th. I didnt catch the account activation email as I get tons of junk every day and Ive never used Groupon before. June 14th I saw I had two pending charges for Groupon and notified them of the fraudulent activity. At this point there was two more unredeemed purchases. They said they would escalate it and we would hear back in a couple days. June 16th I saw that the other purchases were redeemed and Groupon had not canceled them as well as realized there was additional funds deducted from my account. We notified them again and were told they would escalate it. This morning they email me and said they found no unauthorized activity on my account. I live in ***** and these tickets were in ********************. Ive never been to ********* and barely ever leave my own state. Despite me notifying them in advance of the fraud, theyre refusing to refund my $1,232 that was illegally taken from my checking account.That is my mortgage they took from me. I have filed a report with the police department will continue to pursue this until it is resolved.
Business Response
Date: 06/22/2024
Hi *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.

Regarding your complaint: I understand that your Gmail account was compromised and someone created an account on ********************** June 13th. Due to fraudulent activity, you have been charged $1,232, so requesting a refund.

We apologize for any inconvenience youve experienced with our customer support. I understand its essential to maintain a personal connection with customers. Thank you for bringing this to our attention!

Upon checking, I can see that your account and orders on *********************************** have been deleted so we are unable to view any details of that account from our end. I am sorry for this experience. In this situation, to get a refund of $1,232, I request you to reach out to your respective bank and raise a dispute for those amounts to get a refund. I can feel that this situation would be frustrating, but as the data is deleted we are unable to proceed further in this case from our end. I request your understanding in this matter.

Also, I can see that you have mentioned that you have filed a dispute in the police department, in this case, I request you to send a letter to our registered agent in *********

CT Corp
208 S LaSalle St
Suite 814
*****************

Thank you for understanding!

Regards,
****************
Manager
Groupon Customer Support
Initial Complaint
Date:06/17/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 06/15/24, I purchased a voucher from Groupon for a GoCity pass that includes Chicago attractions. The item description states Save up to 50%* on Things to Do in *******: ******* 360, Architectural Boat Tours, *******************, ************* *********. I purchased 4 passes primarily to visit the *******************. After making the purchase, GoCitys app stated that the ***** Aquarium is only available with the All-Inclusive Pass, which is $40 more per person. As this represented false advertising from stating an attraction in the item description that was not available, I requested either a free upgrade or full refund. I was told neither option is available as under the fine print it states activated passes are non-refundable. However, their fine print states Please note that activated passes are non-refundable. Visiting any attraction activates your pass. As I did not visit any attractions, the pass is not considered activated according to their terms and is therefore refundable. As I have not received further correspondence or a refund, I submitted a dispute with my credit card company, but I also used $119.25 in Groupon Bucks which have not been refunded. I believe I am legally entitled to a full refund of $199.95 on my credit card and reimbursement of that $119.25 credit to my Groupon account.
Business Response
Date: 06/20/2024
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I apologize for any trouble you encountered with this offer.

I want to inform you that I have issued you a full refund has been returned to your credit card and Groupon account, respectively. Please note that it may take up to 10 business days for the credit card refund to appear on your statement.

The bucks in your account is available for immediate use, does not expire, and can be applied to your future purchases. You can view your bucks balance by clicking on your name in the top right corner of Groupon.com. Your Bucks will be displayed at the top of your My Groupons page.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:06/16/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to file a formal complaint regarding my recent Groupon experience with SKM MedSpa (order number 1000-146559-682929.). I purchased a Groupon for two HydraFacials, but the merchant changed addresses making it impossible to book the services for an extended period. Despite multiple attempts to contact SKM MedSpa on the provided phone number, I was unable to reach anyone, as the calls went straight to voicemail. After reaching out to Groupon support numerous times (I sent at least five emails providing the same information each time), I was continually given the run-around. Although Groupon support eventually offered me a refund, they never processed it.In June, after realizing the refund had not been processed, I logged into my account and discovered that the Groupon coupon had been erroneously marked as redeemed in April, even though I never used it. This fraudulent marking of my coupon as redeemed is unacceptable and constitutes fraud. I am requesting an immediate refund for the unused Groupon, as I have been unable to redeem the services due to the merchant's inaccessibility and the numerous mishandlings by Groupon support.
Business Response
Date: 06/18/2024
Hello Kiri,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry to hear that you've been having trouble with this purchase for some time.

I reviewed your account but wasn't able to find any previous contacts under your email address. Did you reach us from a different email?

In the meantime, I see that your only contact regarding this order was initiated on June 13. Since the voucher is already marked as used, our team had requested a confirmation from the merchant that the services were not provided. But after you informed our team that you have not been able to get in touch with the merchant, we had agreed to contact the merchant from our end to sort this out for you.

To proceed, please help us with the previously requested details. For your convenience, I'm including them again below:

Please provide me with the location of the business, date(s), time(s), and contact method(s) you used when attempting to reach them.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 06/24/2024

Complaint: 21857370

I am rejecting this response because:
Groupon claimed they couldn't find my past correspondence with them, which was extensive and included all the attempts I had made to contact the merchant. After I provided the information AGAIN, I received nonsense replies from Groupon re-supplying the contact information of the merchant, which I already had -- not addressing my core concerns about the merchant being un-contactable for months when I first purchased the groupon.
Last week I was finally able to reach the merchant myself. This will certainly be the last Groupon I purchase after so much hassle and abysmal customer service.

Sincerely,

***********************
Business Response
Date: 06/26/2024
Hello Kiri,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

I'm sorry to hear about your disappointing Groupon experience. We appreciate receiving feedback like yours, as we use it to review the deals we run on our site. We also address these kinds of issues with the business directly to ensure they don't happen again.

I sincerely hope you find your next Groupon experience to be more enjoyable. Please let me know if there is anything else I can help you with.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:06/16/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a ********* product from Groupon and it was a third-party not associated with ********* software. The link does not work. I have been complaining for over a month about the problem and customer service is not helping
Business Response
Date: 06/17/2024
Hello Tera,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry to hear that you've been having some trouble with this voucher.

I checked your order and see that it was successfully redeemed on 05/15/2024. Also, checking the screenshot you have provided, I reviewed both the links given by the merchant and both are functional, however I see that you have replied to that that the link is not working.

I request you to please provide additional details on which link is not working, and/or at which step of product activation are you facing issues at. We will be happy to review it further for you.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:06/16/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
California Secretary of State (C3408231)Principal Address - ********************************************************* I purchased a Groupon for the business of VIP HOLLYWOOD Tours, voucher VA-JPBH-3P9L-971L-479M valued $75 for a Celebrity Tour, I did get a discount of $35.01 making me pay $37.68 for this Groupon total. . This Groupon was purchased in the hopes I could ride on the tour with family that came in from out of state. I purchased this Groupon on June 12, 2024 and tried to call the company at 8:11 and 8:29 am. No one answered the phones even though their message machine said that they were opened at 8:00 am. I tried to self schedule my tour as the Groupon code was not working. I went to ********* to meet my family and ended up having to take another tour and paying $88 on Starline Tours. I contacted Groupon and told them what happened. I also told them that I expected to be refunded. I contacted Groupon on ******** to tell them that the Groupon did not work and I want my money back.
Business Response
Date: 06/18/2024
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry to hear that you were unable to use this voucher as planned due to the issue you encountered while trying to reach the merchant.

We appreciate receiving feedback like yours, as we use it to review the deals we run on our site. We also address these kinds of issues with the business directly to ensure they don't happen again.

I reviewed the case details and see that our team had provided you with a link to claim your refund in an email we sent on June 13th, under the case id ********.

I request you to kindly check your inbox for this email, and for your convenience, I've included the link again here:

***********************************************************************************************************************************************

I hope this helps. Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 06/19/2024

Complaint: 21857082

I am rejecting this response because: I never got no refund or any link like you are saying. i want my refund now!!!

Sincerely,

*************************
Business Response
Date: 06/23/2024
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry to hear that you are still facing trouble with this.

I checked our previous response and see that your refund link was provided. But for your convenience, I'm including it again:

***********************************************************************************************************************************************

I hope this helps.

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:06/15/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 6-12-24 I purchased a $25 Groupon for a ***'s Club membership only to find it is EXPIRED!! I contacted them within a 72 hour time period and requested a REFUND, they refuse to refund my money!! I filed a complaint with my bank. If I had purchased with a credit card, they WOULD HAVE TO REFUND ME MY MONEY!! That is FRAUD and a scam!!
Business Response
Date: 06/18/2024
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I apologize for all the trouble and confusion caused in this case.

After reviewing your account, I noted that you have two separate orders for ***'s Club in your account:

Order # ********** : Purchased 07/25/2022
Order # ********** : Purchased 06/11/2024

When you contacted our team, you had informed us that you were looking to cancel the expired voucher, which is the initial order, and that being from 2022, has expired and subsequently a cancellation was denied. And I see that later an exception was made for Groupon bucks refund.

I also noted that the recent order has not been opened yet from your end, so it is possible that when trying to redeem, you opened the old one instead and saw that as expired. So in this case, you can still use the recent unexpired voucher.

If you prefer, or if you have any trouble locating it in your account, I will be happy to provide you with a direct redemption link.

Alternately, if you're no longer interested in using it, please do let me know and I will cancel it for a full refund.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 06/19/2024

Complaint: 21856228

I am rejecting this response because: when I contacted the company I explained the date when the purchase was made which was 6-12-2024, I did not mention the previous purchase. THEY SHOULD HAVE REFUNDED ME AT THAT POINT IN TIME!!! THEY ARE UPSET THAT I ALSO REPORTED THEM TO THE FEDERAL TRADE COMISSION AS WELL!!! It was NOTHING TO DO WITH THE PURCHASE FROM 2022!!! WHAT A JOKE!!! THEY TRY TO MAKE ME LOOK STUPID, NOT HAPPENING!! THEY ARE SCAMMERS AND FRAUDS!!

Sincerely,

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Groupon, Inc. is NOT a BBB Accredited Business.