Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

• 

  Groupon, Inc.

  148 Lafayette Street, 10th Floor New York, NY 10013

• 

  Groupon, Inc.

  1000 Station Dr Dupont, WA 98327

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2801

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 620 Chicago, IL 60654-2822

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/20/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Groupon about $180 missing out of my account and I got no answers at all. They are referencing the purchase which I never used and multiple credits that have expired without without my knowledge at all. I had zero knowledge that anything expired a Groupon such as credit. They have a different times and no email was sent. I would like a refund refund of $181.35. I could use it as Groupon dollars.

  Business Response

  Date: 06/22/2024

  Hi ****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.
  
  Regarding your complaint: I understand that you are worried about the expired Groupon credits which is around $181.35 in total. I am sorry for any trouble here.
  
  Upon checking, I can see that our team has already addressed your issue and has $95.00 Groupon credits initially with an expiration date of 12/17/2024 and $60.00 extra credits with an expiration date of 07/20/2024. Additionally, now I have added $20 Groupon credits which will expire in one month "07/22/2024". Please make sure to use this credit before the month ends, as we will not be able to extend the credits again. Now your Groupon Bucks balance is $193.00. I am sorry for any delay or inconvenience that caused to you.
  
  Thank you for understanding! Please don't hesitate to let me know, if there's anything else I can help you with,
  
  Regards,
  
  ****************
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:06/19/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello I am a merchant for 10 years.I have been redeeming vouchers by name for the past 10 years until Groupons policy changed in May 2024 without me knowing.I contacted my rep ***************** who is new once I saw that my groupons was not being redeemed by name and it was not working. He informed me that they are changing Some accounts to this method. Due to Covid and all the vouchers getting extended I waited a long time to make sure all the customers were done so I got behind on redeeming vouchers and waited for my customers to recieve service before redemption.How I redeem my groupons is by name. And I need is that to go back to original method as I cannot redeem them by getting voucher #s.All customers have had service and I need for ********************** to reinstate my account to redemption by name only. I don't understand why my account was chosen for voucher #s.I have spoke to ***************** about this and he was suppose to get back to me and never did. And it's been 2 weeks. I called the 888 number and I get a whole bunch of foreigners that know nothing and can't assist further. Groupon **************** is unreal. I am very frustrated with this as I am very busy and I am sure Groupon would love to be paid as much as I do. I need some one higher to reach out to me so we can resolve this once and for all from someone that has been a long time merchant for 10 years.Thanks *************************** ************ ************************

  Business Response

  Date: 06/23/2024

  Hello *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I'm sorry to hear about the trouble you encountered with your merchant account.
  
  We specialize in assisting customers, so I recommend reaching out to our dedicated Merchant Support team. They can be contacted at ******************************************.
  
  In the meantime, I've also forwarded your concern to them from my end. Once of our merchant support representative will be in touch with you as soon as possible.
  
  Thank you for your understanding.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:06/19/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought groupon deal for bowlero (Groupon order # ********** & **********) on June 17th 2024 for my daughter's birthday party scheduled on 8th July 2024 without realizing that the deal will expire on 27th June. As soon as I realized this with in an hour of purchase, I tried to cancel my purchase which groupon did not allowed. Before purchasing this deal on my desktop, I checked the fine print on mobile application which clearly stated the groupon guarantee that I can cancel this purchase or trade-in with other local deal within 3 days (Screenshot attached). I wrote several emails to customer care and every time I just get a templated answer that they cannot refund me. No way, I can use this deal by the expiry date since I am out of town. Fine print also stated that "Amount never expires" but when I called the merchant at ************ location (Address: *******************************************) they clearly mentioned that they can't honor it after the expiry date. I can not expect this from Groupon and felt cheated. Can you please help.

  Business Response

  Date: 06/22/2024

  Hi ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.
  
  Regarding your complaint: I understand that you are requesting a refund for these two orders "#********** & #**********" which were purchased by mistake without checking the expiration date.
  
  In the fine print, it is clearly stated "Promotional value expires Jun 27, 2024. ****** paid never expires", so the expiration date was set to Jun 27, 2024. And, regarding the merchant issue that they will not honor the expired vouchers, I am sorry for that trouble. Upon checking, the deal is no longer active on our site so it might be a problem for the merchants to redeem the expired vouchers. I am sorry for this experience you had with us and the trouble you have faced.
  
  In this situation, as an exception, I have gone ahead and processed a full refund for both orders to their Groupon credits. The credit is available to spend immediately and will never expire against almost anything on our site. You can see your available credit in the top-right corner of your My Groupons page, where it says 'Groupon Credits balance'.
  
  When you're ready to use your Credits, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Credits in your account will be deducted from your total.
  
  Please enjoy and let me know if I can help you with anything else.
  
  Thank you for understanding!
  
  Regards,
  
  ****************
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:06/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased on 6/13/24 on Groupon From seller ******* Brothers he took the money and has never sent the item I paid for scammed me. Many emails sent to seller with no response and I called and he hung up on me. Also many emails sent to groupon with no help or care at all that I got scammed from on of their sellers they allow to scam me and refuse to help. **************** is terrible at **********************! They will not even provide an invoice. I want a refund right away and that seller removed for scamming and Fraud

  Business Response

  Date: 06/23/2024

  Hello ********,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I'm sorry to hear about the trouble you encountered with this specific order.
  
  I wanted to inform you that your refund has been successfully processed on 06/19/2024.
  
  Shortly after the refund was issued, you should have received an email confirmation. If you haven't seen it in your inbox, I recommend checking your spam folder to ensure our emails aren't being filtered there.
  
  Refunds issued to a credit or debit card will appear as a refund from Groupon, Inc. However, please note that it may take a few days for your bank to process and post the funds to your account.
  
  I noted that your order was placed on 06/13/2024 and the expected delivery window listed for this deal is delivered in 3-6 business days. In this case, your delivery was still within the expected window upon your contact on the 17th and 18.
  
  We will also pass on your feedback about the response time from this merchant to them for future interactions.
  
  Thank you for your understanding.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 06/24/2024

   
  Complaint: 21868611
  
  I am rejecting this response because: Groupon can spin this anyway they want, But The fact is it took 9 days for delivery. It says right there 3 to 6 days delivery. My item didn't move at all until after my complaint was filed if I didn't file this complaint with the BBB I would of lost my money. I contacted the seller with 3 emails no response. I called the seller to check on order and was hung up on and it was business phone I called. I emailed Groupon many times as well with no help at all until they received the complaint from BBB. Groupon doesn't care at all about the customer anymore then this seller ******* Brothers cares. If Groupon cares this seller would be remove to protect others.

  Now You can close this complaint but please leave it live so others can see and not have the same treatment happen to them!
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:06/18/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an email from Groupon telling me the email address on my account was changed and if this wasn't initiated by me, to contact Groupon. So I did, through chat because they don't give an option to call and they want a lot of personal information from me to recover my account. I don't feel comfortable giving all of the below information through chat or email. I told them there was not a charge on my cards, but I can see there was an unauthorized order on the account because I got the confirmation email. Meanwhile they can do nothing to secure my account or change the email address." The name on the card that was charged The type of card ****** MC, AmEx, etc.) The last 4 digits of the card The expiration date on card The amount of the charge(s) The date of charge(s) The billing address associated with the card In order to assist you further and take necessary actions to recover your account, we require some specific information from you. Unfortunately, we are unable to proceed without the requested information."

  Business Response

  Date: 06/23/2024

  Hello *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I'm sorry to hear that you faced this trouble with your account.
  
  I would like to confirm that your account has been successfully restored your previous email address - ****************** after we received the verification details. You should now be able to access your account using this email address as before.
  
  I understand your concern with the details requested, but as you indicated your account email address was changed without your consent. When any account is reported to have been accessed without authorization, we do deactivate for the time being. The details requested from you were to verify that you are the account owner so we can give the account access back to you.
  
  I do realize that you may have felt uncomfortable providing these details, but I want to assure you that we use industry-standard technology to ensure your billing information is secure on our site, and we will always fully investigate issues of this nature.
  
  Unfortunately, without being able to verify someone as the account owner, we're unable to hand over the account access to them, specially when that account has been reported to be potentially compromised.
  
  Thank you for your understanding.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:06/18/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 12 Groupon tickets on June 15th for an upcoming family trip to ******* (6 tickets for each of two events). When I received my confirmation email I noticed that the tickets for our July 3rd Fireworks Cruise stated that guests must be 21 and older. I immediately tried to cancel 4 of the 6 Fireworks Cruise tickets as only 2 of us are older than 21. Groupon's policy states that I have three days to cancel so I did not worry when I got an error message when I tried to cancel. I messaged Groupon today asking about the refund of the 4 Fireworks Cruise tickets and was informed by Groupon that these tickets were a Final Sale and would not be refunded. This is absurd! Why does Groupon have multiple cancellation policies? And if Groupon is so strict about cancellations, then why didn't they ask me the age of the people in my party so this misunderstanding could be avoided? Unacceptable.

  Business Response

  Date: 06/20/2024

  Hello ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I'm sorry for any confusion with the terms of this offer.
  
  I reviewed the deal in question and see that it is for a ticketed event to be held on a specific date. In this case, this is not considered a voucher but a ticket, and hence is Final Sale.
  
  Both the concerns in this case are included in the deals Fine Print which is always agreed upon when confirming the transaction. I've included a screenshot of the Fine Print for your reference.
  
  Unfortunately, we're unable to process any cancellations on Final Sale purchases.
  
  Thank you for your understanding.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 06/21/2024

   
  Complaint: 21866163
  
  I am rejecting this response because: per your stated policy I requested a refund within 3 days. Also, Groupon should have been more careful to about the age 21 restriction. The age restriction was not made clear and was buried far down at the bottom of the page.c
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 06/25/2024

  Hello ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I apologize for not being able to meet your expectations in this matter.
  
  I want to assure you that we will always go above and beyond to assist our customers in redeeming their ***********************, and ensuring customer satisfaction is our top priority.
  
  Please note that the 3 day cancellation policy does not apply if the deal is Final Sale. All the deal details including the age restrictions were included in the Fine Print, which is accepted at the time of purchase.
  
  While I understand that you are not satisfied with the previous responses you have received, please know that we have made every effort to help you, but we're unable to offer any alternatives in case of Final Sale purchases. If you have any questions about other purchases, I would be happy to assist you. However, I regret to inform you that I am unable to further assist with your specific request, and we consider this matter resolved.
  
  Thank you for your understanding.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:06/17/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I searched groupon for father's day gifts and . I paid for 2 massages.5 days later I got a .message that business hours are 6p to 9p on Thursday and no appointments available until August.My dad and husband work 2nd shift as truck driver And I wanted them to get a massage together in morning after their shift.I thought it was a business and many different massage people were available at different times. I had no way to know it's only one person with minimal availability.The merchant should list the hours and availability before I pay.Groupon **************** says I have to cancel within 3 days but the merchant hidden hands didn't tell me until the cancelation period had passed.There was no way for me to know that that business didn't have business hours.I just want a refund. I ordered 2 massagea with a different massage company that open 7 days a week from 10am to 9pm and paid for those massages.I hope hidden. Hands alerts the public in her advertising that she only opens a few hours a week in the evenings and she isn't actually available until August.I need my money returned.

  Business Response

  Date: 06/20/2024

  Hello *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I'm sorry to hear that this offer did not work out for you.
  
  As an exception in this case, I've issued a full refund to your original form of payment. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.
  
  Regarding your concerns with the merchant schedule, we always try to make sure that all available information is provided to our customers before they make a purchase.
  
  The Fine Print on this deal does indicate that the merchant is "Typically booked 4-6 weeks out". We have also included that they can be "contact by phone at ************". You can always reach out to merchants to check their schedule and availability before making an order.
  
  Thank you for your understanding.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:06/17/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of the transaction: 6/17/24 The amount of money you paid the business: $26 What the business committed to provide you: The Groupon was supposed to be redeemable at a local Bowlero.What the nature of the dispute is: The fine print revealed that the Groupon is only redeemable at a few locations in the **, which was not clearly visible at the time of purchase. Additionally, I believed I had 3 days to request a refund, but the fine print states it is a final sale.Whether or not the business has tried to resolve the problem: The business refused to refund me, citing the fine print.Account/order/tracking number: Order # ********** If the issue involves advertising, when and where the ad was seen or heard: The issue involves the terms of the Groupon purchase which were not clearly visible.

  Business Response

  Date: 06/24/2024

  Hi ****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.
  
  Regarding your complaint: I understand that you are requesting a refund for order #********** as you were unable to use it as it was purchased by mistake at the wrong location.
  
  Upon checking, in fine print, it is clearly stated as "Valid for one lane per voucher (2, 4, or 6-person group). See all valid locations here. Offer is not eligible for our promo codes or other discounts. All sales final". You had a link to see all valid locations in fine print "*******************************************************************************************". I request you to check the fine print clearly before purchasing to avoid these troubles in the future. Also, if you are unsure about the valid locations, you can reach our customer support using the link: ****************************************** to check on that before making a purchase.
  
  In this situation, as verified, I can see that one of our supervisors as an exception has offered that order's purchased amount of $26 as Groupon credits manually to your account. These credits are immediately available and will expire on 12/15/2024. You can see your available credit in the top-right corner of your My Groupons page, where it says 'Groupon Credits balance'.
  
  When you're ready to use your Credits, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Credits in your account will be deducted from your total.
  
  Thank you for understanding!
  
  Regards,
  
  ****************
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 06/25/2024

   
  Complaint: 21864073
  
  I am rejecting this response because a refund in this situation is the only just solution, saying read the fine print is not sufficient for a business if the goal is not to trick people.

  
  Otherwise your business is simply predatory.

  
  Sincerely,
  
  *****************

  Business Response

  Date: 06/29/2024

  Hi ****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.
  
  Regarding your complaint: As a business, we are committed to both merchants and customers, and we strive to provide fair and transparent transactions for all parties involved.
  
  We understand your frustration regarding the situation and we apologize for any inconvenience this may have caused. It is important to us that our customers feel valued and respected, and we appreciate your feedback.
  
  In response to your request, we have already added a refund of $26 to your Groupon credits as an exception. While I understand that you are not satisfied with the previous responses you have received, please know that we have made every effort to help you and have provided you with the best possible solution given the circumstances. If you have any questions about other purchases, I would be happy to assist you.
  
  If you have any further questions or concerns, please do not hesitate to contact us. Thank you for being a valued customer.
  
  Regards,
  
  ****************
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:06/17/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased concert tickets to give to my cousin for her birthday. When I tried to print the voucher out yesterday, the Groupon app told me I could not print them, only use my mobile app. I contacted customer service to see what other option I had, I was told there was no option. How can I give a gift that I purchased in good faith with no other option? I escalated to a manager who I was told would get back to me via promptly via email. I have contact the company three times and was told there was nothing they could do, I could not call anyone by phone or speak to a manager, only wait for an email that has never come! I am very unhappy, this has never happened before and I have purchased other concert tickets through Groupon in the past. I spent $50 on this gift that I can not give.

  Business Response

  Date: 06/22/2024

  Hi ****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.
  
  Regarding your complaint: I understand that you have reached us to request a refund for these two vouchers "GL-GFH2-BV3Z-24SB-KXM4 & GL-5JLZ-BYJP-BPWS-2V2P".
  
  We apologize for any inconvenience youve experienced with our customer support or our supervisor's delayed response. I understand its essential to maintain a personal connection with customers. Thank you for bringing this to our attention!
  
  Regarding the deals fine print, there is a restriction as, Redeemable only on mobile devices. Non-transferable. Due to this reason, youre unable to Gift this Groupon.
  
  In this situation, upon checking, I can see that your issue has been already addressed by one of our Supervisors and it is resolved. I understand that you have requested a refund for a new card. However, I can see that you have confirmed previously to us that the originally used bank account is still active, but just the card has changed. The refund of $83.46 has been successfully processed. If you have not received it yet, please check with your respective bank with this ARN reference number: 74204294170001534441043.
  
  Please let me know if you have questions. Thank you for understanding!
  
  Regards,
  
  ****************
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:06/17/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi I purchased three Groupings ($138.00) for salon services. I went to the salon and owner told me, "cant accept that Groupon, you have to get your money back from Groupon". I have tried many times via chat etc. with no avail from Groupon to get my money refunded. Now, finally I received an email ****************************** Hi ******,Your Refund Has Been Processed and Bucks Have Been Applied to Your Account Your refunded order number is 1000-143335-935179 I DO NOT want Groupon Bucks, I want the money refunded to my debit card. This has gone on too long.

  Business Response

  Date: 06/22/2024

  Hi ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.
  
  Regarding your complaint: I understand that you were unable to use these two orders "#********** & #**********" due to the merchant's issue. I am sorry for this experience you had with us.
  
  We can see that this issue has been already escalated to the concerned team and they were in touch with the merchant. Merchant updated us "I usually answer all phone calls and text messages. I was out of town for 4 days maybe I didn't receive a message from the customer". In this case, as an exception, we have offered a refund for your Groupon credits.
  
  I can understand that you are not happy with the Groupon credits refund. As your satisfaction is our top priority, I have gone ahead and converted the refunded Groupon credits to your original form of payment refund. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.
  
  Let me know if there's anything else I can do for you.
  
  Regards,
  
  ****************
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 06/24/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************