Business Profile

Ecommerce

Groupon, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,855 total complaints in the last 3 years.
1,325 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/22/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Someone placed an order in my account with the ********************** bucks I had in my account and locked me out of my account. I regained access and changed password and canceled item. It says refunded but it wasnt refunded to my account or me. *** emailed them and tried to get a hold of them through chat but Ive been unsuccessful in getting this refund credit.
Business Response
Date: 06/25/2024
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry to hear that you faced an issue with your account being accessed without authorization, but I'm glad to hear that the issue was resolved and you've gained access to your account again. I recommend changing your account password for additional security.

I wanted to inform you that your refund has been successfully processed on 06/24/2024, and the $323.64 are added back to your account.

To view your current balance and transaction history, please navigate to ********************************************** in your account. These Bucks are available immediately and never expire.

When you're ready to use your Bucks, make sure they apply to your purchase at checkout. Just check the box next to "Apply available Groupon Bucks" under Payment Method, and the number of Bucks in your account will be deducted from your total.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:06/22/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I own a business and on May 16, 2024 I requested Groupon to terminate a discount promotion for my business on their website and mobile app. As of June 21, 2024 the promotion is still active although I have emailed Groupon multiple times. I am losing money since Groupon has not terminated the promotion for my business. Here is the promotion: *****************************************************
Business Response
Date: 06/24/2024
Hello My,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry to hear that you're facing some trouble with a deal you've featured. We specialize in assisting customers who use *********************** at our partner businesses. I apologize for any confusion caused.

To address your query more effectively, I recommend reaching out to our dedicated Merchant Support team. They can be contacted at ******************************************.

I see that you currently have a support request that is being worked on, Case ID ********. You can follow up directly under this case for further updates.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:06/21/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went to look at a price for something I order several months ago and they charged me. I never ordered I was just looking. I never knew that they charged until I looked at email. I just looked at price and backed out of it.
Business Response
Date: 06/24/2024
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry to hear that this order was purchased by accident while you were browsing for offers.

I reviewed the offer details and I see that you have purchased a Final sale deal and hence we're unable to process a cancellation on this purchase.

We always strive to ensure that our customers are aware of all the conditions for a deal before making a purchase. The Fine Print section on the ****************************************************************** where you originally purchased this deal provides all the necessary information, including whether the deal is a Final Sale. Kindly review the terms and conditions before purchasing any deal on our site; and feel free to reach out to us in case you need any clarification at the time of purchase and consider adding security codes to your devices for added protection if you are using Groupon mobile application.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 06/25/2024

Complaint: 21884394

I am rejecting this response because:
All I did was look at a price I never clicked anything to purchase. There is clearly a difference in the two. Thank you
Sincerely,

*****************************
Initial Complaint
Date:06/21/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On May 9, 2024 I purchased four Groupons for the Mill Street Salon Body and Soul Day Spa; two for facials and two for manicures. These were gifts for my wife and daughter for Mother's Day. I contacted the merchant several times over the next few weeks to set an appointment for the services but didn't get a reply. When I asked the merchant for a refund, she texted the following reply: "I am sorry I am not able to get appointments scheduled. This is a very busy time. If you want a refund you will have to go through Groupon." I contacted Groupon, but they have told me they can only issue a refund as Groupon credits because their policy is not to issue refunds after three days. I informed Groupon that the merchant kept me hanging for weeks before telling me I wouldn't be able to get the services. I seldom use Groupon, and don't want to tie up my money in credits I will probably never use. This is the email I received from Groupon: Thank you for reaching out to us,I apologize for any inconvenience caused. I understand that you are requesting a refund for your purchase. However, I would like to inform you that according to our policy, we are unable to issue a refund to the original form of payment after 3 days.In consideration of the situation, we are happy to process a full refund in Groupon credits. If you wish to proceed with the credit application, please access the following link: <<[ ***************************************************************************************************************************************]>>.
Business Response
Date: 06/25/2024
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry to hear that you were unable to get an appointment at your preferred time.

I reviewed the case details and see that you had reported that you were offered an 8:30 AM which you were unable to make due to it being a 90 min drive to the salon.

In this case, I've issued a full refund to your original form of payment as an exception. I see that the total for all the vouchers purchased for Mill Street Salon Body and Soul Day Spa is $88.31, this amount has been refunded in full.

You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:06/21/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My husband purchased 2 groupon gift cards for me I can not redeem them I have been in contact with groupon we have exchanged 13 emails and nothing is resolved and some of the emails from them are things I've already tried. I keep asking for them to just refund the money and they keep telling me to try things that either don't work or I've already tried it it's like hitting your head against a wall I hope you can help find a resolution to the problem thank you
Business Response
Date: 06/25/2024
Hi *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.

Regarding your complaint: I understand that your husband has gifted two gift cards #********** but those cards are not working due to some error. I am sorry for that trouble here.

Upon checking, I can see that you have reached our customer support and provided us with the requested information. Based on that, the issue has already been escalated to the concerned team on 21/6/2024. We apologize for any inconvenience or delay youve experienced with our customer support. I understand its essential to maintain a personal connection with customers. Thank you for bringing this to our attention!

I can verify and confirm that the issue is under investigation and our team will contact you back once there is an update regarding your request. Our team will update you through your email from ticket #********. I request your understanding and patience in this matter

Thank you for understanding!

Regards,

****************
Manager
Groupon Customer Support
Customer Answer
Date: 06/26/2024

Complaint: 21882768

I am rejecting this response because:they haven't yet resolved the problem they said they are working on it but until they give a refund or a realistic solution I am not satisfied

Sincerely,

*******************
Business Response
Date: 07/03/2024
Hi *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.

Regarding your complaint: I completely understand your frustration and I apologize for any inconvenience this has caused you.

I want to assure you that we are actively working on resolving the issue you have brought to our attention. Your feedback is extremely valuable to us and we are committed to finding a satisfactory solution for you.

In the meantime, please know that we are exploring all possible options, including a refund that meets your needs. As there is a delay in resolution, considering your satisfaction as our top priority, we are proceeding with the refund process.

I've just canceled order #********** and issued a refund of $50.00 in Groupon Credits to your account.

The credit is available to spend immediately and will never expire against almost anything on our site. You can see your available credit in the top-right corner of your My Groupons page, where it says 'Groupon Credits balance'.

When you're ready to use your Credits, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Credits in your account will be deducted from your total.

If you have any further queries, please let me know.

Regards,

****************
Manager
Groupon Customer Support
Customer Answer
Date: 07/10/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************
Initial Complaint
Date:06/21/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased two vouchers for services through Groupon on June 10, 2024. One was for Cozy Maid and one for W&J Junk Removal. Cozy Maid was purchsed so they could clean a house that I sold. In order to schedule a maid, you had to enter the Groupon voucher number, there was no way around it. I scheduled a date for June 18th at noon for a 6 hour cleaning. Two to three days before the cleaning the maid canceled and disappeared off of my account. Another maid was assigned to me, but never showed up. When my realtor called me, who was waiting at the house to let her in, I logged into my email and saw a message saying I canceled the appointment and would not get my money back. There was no way to contact them other than filing a complaint through Groupon. Once they reached out to me they stated that they would send someone else, but by then it was too late as I hired another maid service because of their cancelations. The other service cost me $502 which was $361 more than I paid them. Instead of refunding me my money for their cancelation issues, they want to keep my money and have me apply the voucher for a later cleaning. Even though I no longer have a place to live, and they broke the contract by not sending a maid on the 18th, they will not budge on giving my money bail. In fact, Groupon seems to be supporting them and will not demand they give me my money back nor will Groupon give me my money back.For the trash removal company, I purchased this to remove unwanted trash from the house while moving out. The contact did not answer the phone the two times I called to redeem the voucher for the service. In fact, one time he sent me to voicemail. Thus, I never used the services. I had to hire another service that ended up costing me $660 instead of the $45 that I paid for the service. When asked for a refund, ******* wanted to give me Groupon Bucks.I want all of my money back from them as I never plan to buy anything else from Groupon.
Business Response
Date: 06/24/2024
Hi ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.

Regarding your complaint: I understand that due to the merchant's issue, you were unable to use both orders #********** & #**********. I'm so sorry for any trouble or inconvenience. This is not the experience we want you to have, and Ill be happy to help you find a resolution.

I can feel how frustrating it can be when nothing is wrong with you but the merchant prevented you from using the vouchers and you have issued with Groupon credit refund. I am really sorry for making you upset.

Regarding the merchant "Cozy Maid & W & J All **************** I have forwarded your feedback to the concerned team to look into these two merchant's issues where one canceled the appointment and one never responded to calls. Once again, I am sorry for this trouble.

As I can see our team has addressed your issue and offered a Groupon credit refund which made you unhappy. To make this right, I have processed a full refund for both orders back to your original form of payment.

You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.

Your feedback is appreciated and will help us to improve our services. We also address these kinds of issues with the business directly to ensure they don't happen again.

Please do not hesitate to reach us back, if there is anything else I can help you with.

Regards,

****************
Manager
Groupon Customer Support
Initial Complaint
Date:06/21/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 6/17 I purchased 2 Groupon vouchers (VS-5VWM-CPTZ-2RFW-3BJN and VS-F1ZS-6SHM-6T2T-7WHN) each for 2 adult tickets to Superhero Comic Con for a total of $151.30. Per the instructions, it stated that once I placed the order the tickets would be emailed to me and that both Groupon vouchers would be marked as redeemed. Both vouchers were marked as redeemed when I checked on 6/18, but I did not receive the tickets via email. After checking my spam folder and not finding them there, I reached out to Groupon customer service, and was told that it would be escalated to their "resolution department" to resolve and that I would hear from them soon. After 2 days, and multiple more contacts to their customer service, I still have no tickets to the event, and keep getting told everything from "I have expedited your complaint and you will hear from someone in 4-6 hours," to "it takes between 2-4 working days for a resolution" to "it can take up to 7 days." (I have the emails of every conversation with all of the different time frames given) I have repeatedly explained to them that the event is taking place on 6/21, so I don't have 2-4+ days. I finally got sick of it and decided just to request a refund so I can purchase tickets directly from the venue, and got a response that because it has now been 3 days since I purchased the Groupons that I am unable to request a refund. So...I have no tickets to the event, nobody from their customer service has done anything to resolve this and get my tickets to me, but Groupon has my $ and said I can't get it back. I can't even contact Groupon and speak to a person, it is all done through chat and the representatives can't even reply with proper English. Since I am obviously not getting my tickets for the event that starts in 10 hours, I need my money refunded to me ASAP.
Business Response
Date: 06/25/2024
Hi April,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.

Regarding your complaint: I understand that you were unable to redeem the vouchers "VS-5VWM-CPTZ-2RFW-3BJN and VS-F1ZS-6SHM-6T2T-7WHN" as you have redeemed them correctly by following the given instruction but the ticket was never sent to your email. I am sorry for this experience you had with us.

Merchant is solely responsible for sending the tickets to your email and we do not have any control over it. That is the reason, your previous contact was escalated to the merchant by our team to check with them and provide an appropriate resolution. I can understand that there was a delay in response but unfortunately, the usual time frame of escalation takes up to 7 days. But in your case, our team escalated your issue to the concerned team on 19th June and our team reached out to the merchant on the same day.

Merchant responded to us on 22nd June 2024 stating that they had already sent your tickets on June 21st to your email *************************** Unfortunately, as the event date ended, our team has processed a full refund for both vouchers back to your original form of payment. Once again, I am sorry for all this trouble caused you.

Ive provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for understanding!

Regards,
****************
Manager
Groupon Customer Support
Initial Complaint
Date:06/20/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Groupon on June 15, 2024. Two days later, I called the merchant, MEDLASER, and requested an appointment. I was given an appoint for 6/20/2024. Two hours before the appointment, I became ill and told the merchant that I had to cancel. The merchant informed me at that time the the voucher could not be honored since I had used MEDLASER, in 2014 which was ten years earlier. The merchant stated that since i had been a previous client, I would not qualify for the "new client" Groupon and they would not honor the voucher. I subsequently contacted Groupon via email and was informed that I was not entitled for a refund since the request exceeded their three day limit. This is an unfair and fraudulent practice on two levels. One, details regarding the three day refund window are buried/hidden in their advertisement for the Groupon. This is blatantly deceptive. Two. The merchant never informed me that ******** would not honor the Groupon voucher when it was possible to do so when the initial appointment was made within the three day window.Three. When ******** was contacted and asked about the refund, I was told that the Groupon could be refunded. This is not true. Groupon declined the refund. Although MEDLASER is a reputable establishment there appears to be a disconnect between Groupon and the business itself via conflicting information. Further......it raises the question of what defines "new customer"? Under the MEDLASER business practice, if a customer used the services of MEDLASER twenty years ago, they would still not be eligible for a new client Groupon. This exceeds the definition of new client and should be subject to legal scrutiny. My complaint merits a refund in full.
Business Response
Date: 06/25/2024
Hi Ardina,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.

Regarding your complaint: I understand your concern regarding this order #********** as you were unable to use it due to the fine print restriction "New clients only". Unfortunately, these restrictions are set by the merchants and we do not have control over them.

I can see that you have raised two concerns, one is a refund within 3 days condition is not visible. I am sorry to hear that, but it is clear in Groupon's refund terms and policies. It is not a restriction for this particular order. It is applicable for all local orders, that you have to reach us within 3 days of purchase to get your refund other than merchant's issues. For more information regarding the refund policy, please go through this link: **************************************************************************

Second, regarding the "New clients only" restriction, the merchant did not inform you at the time of the appointment booking but was told later. I am sorry for that inconvenience. But, I would suggest you always read the fine print restrictions before making purchases to prevent this trouble. However, we are here to help you always, so please do not worry.

In this situation, to make things right, as your satisfaction is our top priority, I have gone ahead and processed a full refund for order #********** to your original form of payment.

You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.

Let me know if there's anything else I can do for you.

Regards,
****************
Manager
Groupon Customer Support
Customer Answer
Date: 06/27/2024
Better Business Bureau:

Thank you for your prompt response and refund. It is unfortunate the the merchant, ********, utilized questionable judgment in the processing of the stated Groupon. The merchant should have advised at the time of booking that the Groupon would not be redeemed. Further, when I was informed on the day of the appointment, the merchant inquired if I would like to make another appointment for services without the Groupon. This was in total disregard of the loss of the Groupon. The merchant also stated that Groupon was aware that I had used the services of ******** ten years ago. This is contradictory to the stated policy of Groupon which states that the redemption of the Groupon is solely determined by the merchant and Groupon has no knowledge of the merchant customer database. It is advisable that Groupon review the business practices of ******** and make it's own determinations.
Sincerely,

Ardina Seward
Initial Complaint
Date:06/20/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
1. I purchased a Groupon for a couples massage for a company Sparadise in **********2. Upon purchasing, I attempted to book an appointment, but it clearly says you have to call but cannot book online.3. I attempted to call 6 different times, leaving 2 messages, to no call return.4. I attempted to book online, but it clearly says you cannot use a Groupon.5. I received multiple emails where I asked them to contact me so I can book.6. They ask for you to redeem the voucher, but I know you should redeem it at the time of service.7. Because I failed to redeem, the loop starts again.8. Upon reading other reviews, multiple people have complained about the same issue (on both ****** and Groupon)
Business Response
Date: 06/25/2024
Hi ****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.

Regarding your complaint: I understand that you were unable to use this voucher "VS-WVYH-JBCZ-PTMW-4CMM" as the merchant was not contactable and unable to make an appointment to redeem the order. I am sorry for the experience you were having with us.

I understand that not only you, but many customers have faced the same trouble with this merchant "Sparadise Spa Hollywood". I apologize for the inconvenience you have experienced with the merchant not responding to your calls and messages. It is not the standard procedure for Groupon merchants to request the customer to redeem the voucher before service is provided. I have forwarded your feedback to our concerned team to investigate this matter further and take appropriate action.

Your feedback is appreciated and will help us to improve our services. We also address these kinds of issues with the business directly to ensure they don't happen again. And, I can also view that you have already requested and got a refund for your voucher to your original form of payment.

Ive provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for understanding!

Regards,
****************
Manager
Groupon Customer Support
Customer Answer
Date: 06/26/2024

Complaint: 21869700

I am rejecting this response because:
In the correspondence with Groupon, they made it clear they value their merchants and customers, and theres nothing they would do.
This has more to do with Sparadise Hollywood, they should not be allowed on the website.

Sincerely,

*****************
Business Response
Date: 07/03/2024
Hi ****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.

Regarding your complaint: Thank you for reaching out and sharing your concerns with us. I understand that you are rejecting the response provided because it is more related to Sparadise Hollywood and you believe they should not be allowed on the website.

I apologize for any confusion or frustration this may have caused. We strive to ensure that all businesses listed on our website meet our standards and guidelines. Your feedback is valuable to us, and we will take it into consideration as we continue to improve our platform.

Customer feedback is vital in reviewing businesses and we have escalated this to our internal team. They will surely review the merchant Sparadise Hollywood to determine whether they need to be removed from running deals with Groupon.

Please note that we usually receive updates real quick, but sometimes it may take up to 7 days as we need to conduct a thorough investigation with the merchants in the backend. Rest assured, we are working diligently to resolve this matter as soon as possible.

If you have any further questions or concerns, please feel free to reach out to us. We are here to assist you in any way we can.

Thank you for your patience and understanding.

Regards,

****************
Manager
Groupon Customer Support
Customer Answer
Date: 07/11/2024

Complaint: 21869700

I am rejecting this response because:
Sparadise is still running the same SCAM on Groupon, and there has been absolutely nothing done to change this from ripping people off. Groupon has the ability to rectify this.

Sincerely,

*****************
Initial Complaint
Date:06/20/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a seat cover on June 19th, 2024. I realized the shipping address was wrong and tried to change it before it was shipped, which it didn't allow me. The product still hasn't shipped. I have contacted Groupon through email and the company that sells the product through phone and email. I got no response from both. All I wanted to do was change my shipping address so it's not sent states away from me.
Business Response
Date: 06/24/2024
Hi ****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.

Regarding your complaint: I understand that you have entered the wrong shipping address and wanted to update it to the correct one. We apologize for any inconvenience youve experienced with our customer support or with our merchant. I understand its essential to maintain a personal connection with customers. Thank you for bringing this to our attention!

Upon checking, I can see that your issue has been already escalated to the concerned team and the team has updated you with an appropriate resolution stating that they will resend the item to your updated address ******************************** ASAP and the estimated time of arrival is 7-9 days in normal condition.

I have also mentioned your tracking number and link for reference.
Tracking Number: 9434636105536310340747
**************************************************************************************************************

I hope this helps to right the situation. We love having you as a customer and want you to continue to love using Groupon.

Please do not hesitate to reach us back, if there is anything else I can help you with.

Regards,

****************
Manager
Groupon Customer Support

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