Business Profile

Ecommerce

Groupon, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,853 total complaints in the last 3 years.
1,324 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/01/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Groupon is an unethical business that uses unscrupulous business practices in an effort to dissuade consumers from receiving adequate resolutions. Groupon failed to render services for a purchase that was made and yet not redeemed due to the merchants reluctance to render services. Groupon was contacted multiple times regarding purchase (order #: ********** and order #: **********) in which the merchant was unresponsive. Groupon kept dragging on communication in an attempt to cause strain to the consumer in the hopes consumers will relent in seeking refunds. This is a shady business practice that Groupon uses. Groupon is a highly unethical company and their customer service reps are incompetent. I am requesting a full refund in the amount of $19 for services not rendered for voucher(s): VS-51C6-1SZ7-ZCN3-VYYR and VS-M1M1-3TBW-H73G-5M3Z. A full refund is the only proper resolution.
Business Response
Date: 07/02/2024
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry to hear about your disappointing experience with this merchant.

I've issued a full refund to your original form of payment. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:06/30/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I havent used Groupon but 2-3 times. After sending them ***** emails, I still dont have an answer what the redemption code is from r the Upneeq I paid for in the amount of $230.93. This order was placed on 5/19/24, and I have been in the phone and computer since then trying to get an answer. I work hard for my money, and I refuse to let this company keep it.
Business Response
Date: 07/03/2024
Hi *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.

Regarding your complaint: I am sorry to hear about the difficulties you have been experiencing with Groupon. I understand how frustrating it can be to not receive a response after multiple attempts to contact us.

I understand that you were unable to use this order "Health Source Online" due to the redemption code missing. I am sorry for this trouble caused.

Upon verifying, I could check and confirm that your order #********** has been already refunded back to your original form of payment on 07/01/2024 at 11:41 AM.

Ive provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for understanding!

Regards,
****************
Manager
Groupon Customer Support
Customer Answer
Date: 07/03/2024

Complaint: 21923605

I am rejecting this response because:
Groupon has followed up on my complaint regarding the charge of $230.93 for Upneeq. They said they would refund this to my credit card (thanks to BBB), which I have not seen yet. I will not trust this until it shows up on my credit card as a refund.
I have had a second complaint with Groupon regarding a product I did not order and never would. It is a gross product from a company, **** and ***, that I never ordered for $23. I have been trying to obtain a refund on my credit card for the same length of time as the Upneeq. Today I received notification from Groupon that they will give me back my $23 in Groupon bucks. This is totally unacceptable, and I want a refund in my credit card. Please advise Groupon of this problem. I am extremely displeased with Groupon and will never use them again. I am not the only customer that feels this way.
Please let me know if you can get through to Groupon to do the right thing.
Sincerely,

*****************************
Initial Complaint
Date:06/30/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased a Groupon for 100% Soft Mink 3D volume set of Eyelash Extensions on 6/28/2024 **************** on 6/29/2024 Services were not what was advertised on the website (not a volume set, not real mink) On 6/30/2024, I discovered I contracted pink eye in both eyes from unsanitary practices of the salon. My eyes are red, swollen, & had puss coming out of them when I woke up. Groupon offered $12 in credit towards another purchase which given the state of my eyes does not feel right at all.
Business Response
Date: 07/02/2024
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry to hear about your disappointing Groupon experience. We appreciate receiving feedback like yours, as we use it to review the deals we run on our site. We also address these kinds of issues with the business directly to ensure they don't happen again.

I've issued a full refund to your original form of payment. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.

I sincerely hope you find your next Groupon experience to be more enjoyable. Please let me know if there is anything else I can help you with.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:06/30/2024
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been contacting this merchant to receive services since May 7, 2024. The merchant does not respond via email which was the only contact information provided, but have marked my voucher that was $138.60 as redeemed on 31 May 2024. I was not in the country on this date. I was in ***** from 23-May-2024 through 08- jun-24. I have asked groupon to help and they havent and will not give me a refund.
Business Response
Date: 07/02/2024
Hello Daniella,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry to hear about your experience with this merchant. I want to assure you that I have escalated your issue to our resolution team.

Please note that we usually receive updates real quick, but sometimes it may take up to 7 days as we need to conduct a thorough investigation with the merchants in the backend. Rest assured, we are working diligently to resolve this matter as soon as possible.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:06/30/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Bought Groupon deal with haircut at Golden Shear Salon. Stylist, ****** did not cut my hair the way I requested. She literally chopped off 5 inches and didnt even layer it. She ended up leaving me under the blow dryer for 45 minutes while she cut another customers hair. Ended up stabbing my forehead with the sharp end of the comb that separates hair. I ended up bleeding but she just wiped it away. No 1st aid. She charged me an additional $45 because my hair was long - but she was quick to chop my hair off and not style it or make it even. She refused to fix it after I told her. Informed Groupon as well and was told they would inform her. No apology. No refund.
Business Response
Date: 07/02/2024
Hello ****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry to hear about your experience with this merchant. We will be sure to address it with them directly.

In the meantime, I see that you had contacted our team regarding this issue and had requested a partial refund, which was issued promptly and you had acknowledged it before the chat was closed. I apologize if there was any confusion with this.

To make up for the trouble, I've added an additional $10 to your Groupon account. These Bucks are available immediately and can be used anytime for the next 180 days. You can check your balance any time from your My Groupons page.

I also recommend reaching out to the appropriate local authorities to report the merchant stabbing your forehead and they should be able to assist you accordingly.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 07/03/2024

Complaint: 21922110

I am rejecting this response because:
I am requesting a full refund to my credit card NOT IN GROUPON BUCKS. I do not want to continue using Groupon if this matter continues.
Sincerely,

*********************
Business Response
Date: 07/09/2024
Hello ****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I apologize for not being able to meet your expectations in this matter.

I want to assure you that we will always go above and beyond to assist our customers in redeeming their **********************'s, and ensuring customer satisfaction is our top priority.

While I understand that you are not satisfied with the previous responses you have received, please know that we have made every effort to help you and have provided you with the best possible solution given the circumstances.

Unfortunately, we're unable to refund any used vouchers. We have issued the credits as a goodwill gesture, so it cannot be transferred to your cared.

If you have any questions about other purchases, I would be happy to assist you. However, I regret to inform you that I am unable to further assist with your specific request, and we consider this matter resolved.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 07/10/2024

Complaint: 21922110

I am rejecting this response because:
half of $72 does not equal to the $23 refunded back in GROUPON BUCKS (plus half of 72 is 36). I want a full refund because you accepted an incompetent merchant to stab and cut peoples hair. Plus these are automated messages from so-called managers from *****. I want a full refund back to my credit card. Take back the Groupon credits for all I care - I want a refund to my credit card.
Sincerely,

*********************
Initial Complaint
Date:06/29/2024
Type:Service or Repair Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ive used Groupon as a Merchant since 2019. I had just under 500 (5) Star reviews. I attempted to start my salon up again and contacted Groupon to start my new campaign. Before it was sold to *****, Groupon put together the campaign. Currently we have to do it ourselves. I was having problems and needed to speak to someone at Groupon. I could not understand some of the words she was saying. She spelled the words so I could understand what was said. She was extremely angry and snarfed at me in an evil voice. She hung up on me. When I called back the next day, she helped me with my campaign. While I was looking at my campaign my category Microneedling started disappearing in front of my sees. I told her it just disappeared. How do I finish posting it. She acted like she didnt know what I was talking about. While it was disappearing, she was taking to someone. I believe she was telling them to delete my category so I could not post it. Then I saw my 400+ (5) star reviews disappear and was replaced with 100 reviews, even though she told me I could keep all my reviews. This is soooo unfair. Unfair business practices. I worked so hard for this 400+ (5) reviews. She stated I would have to show proof I had over 400 reviews when they have them all. I have a list of all the people that came into my salon and gave me a great review. I have it on paper. This group of people are very unprofessional. She stated know one could do that. She lied. It happened and I have other people that knew I had close to 500 (5) star reviews. I would never use this vindictive company again. I wish it hadnt been sold to them. Its not my fault she wasnt saying her words correctly. I had no clue what she was saying. They have several bad reviews. I didnt know that until I came on BBB. I believe they need to take a customer service behavioral class. They are out of control. She said she works in operations. They treated me so bad. I even contacted their legal department. No response.
Business Response
Date: 07/02/2024
Hello Yosimien,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry to hear about your disappointing experience. We appreciate receiving feedback like yours, and we will address this issue to ensure they don't happen again.

In the meantime, I've send your request over to our merchant team. They will be in touch with you as soon as possible.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 07/03/2024

Complaint: 21921761

I am rejecting this response because:
It has not been resolved.
Sincerely,

*************************
Business Response
Date: 07/09/2024
Hello Yosimien,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I apologize for the delay with this, but I have confirmed that your case is under review by our merchant support team.

Please reply to any follow up enquiries to the initial escalation, Case ********. They will get back to you as soon as there is an update.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 07/17/2024

Complaint: 21921761

I am rejecting this response because:

Groupon has not responded back with a resolution. Groupon emailed me and stated they would get back to me soon. They have not responded as of yet.
Still waiting.

Thank you!
Yosimien Cain

Sincerely,

*************************
Initial Complaint
Date:06/29/2024
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi,There are a few issues, and I need your help:1. At 11:10 AM, I placed an order using my account ******************* but it was declined.2. At 11:15 AM, I received an email from Groupon stating "NOTICE: Failed Transaction For Your Groupon".3. My credit card showed the transaction failed.4. I logged back into Groupon, which said: "Refunded".5. I used my wife's Groupon account ********************* to place another order, which went through.6. At 1:11 PM, I got an email from Groupon "Purchase Confirmed: Thank you for your purchase!" for my initial order. 6. Now, I have 8 Groupons (4 in my account and 4 in my wife's account).7. I contacted customer service via chat for a refund and was told I could only get Groupon credit and not back to my credit card which I used. The representative was ******* and ended the chat unprofessionally. I like to get a refund on my initial order.
Business Response
Date: 07/02/2024
Hello Nayeemahmed,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I apologize for the trouble you encountered with this purchase.

I do realize the confusion caused with the orders reflecting as refunded in your account. So in this case, I'm happy to make an exception for you. I've issued a full refund to your original form of payment. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.

For future reference, as indicated in the failed transaction notice you received which you have included with your request, we run the payment again within a day using your card in such cases, to make sure you get the offer you were trying to purchase.

If you decide to repurchase the deal in a different account, or if you're no longer interested in that purchase, you can always cancel the pending transaction.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:06/29/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Groupon for window cleaning. Tried calling the business a couple times. Didn't get in touch with anybody. Hired a completely different service that I paid for out of pocket to clean my windows. They needed to be done by a certain time I was having an event. I have then since tried to trade in or get a refund for the Groupon for the window cleaning and for the past 2 weeks have been run around by customer service and emails. A bunch of different representatives respond every time with names. I can't pronounce their foreign so I don't think they understand English very well that are refusing to trade in the Groupon. I just want a refund or to trade it in. It's never been this hard. It's usually an easy thing you can do online and for some reason this time I am not getting any assistance. They keep asking me for the phone number for the window cleaning so they can call them and set an appointment fore And I'm very clear in my emails that I've already got it taken care of. I don't want to use the business or the coupon related to the window cleaning that I purchased It's very clear that they do not understand English. The customer service representatives that work for Groupon being they can't read an email and comprehend what the communication is
Business Response
Date: 07/02/2024
Hello ***,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I apologize for any trouble you encountered in this case.

We understand your concern, but our team had requested you to confirm the phone number you tried and the time you called them so we could reach out to the merchant to sort this out. In a lot of cases customer's *** find an incorrect/old number for the merchant which when called in not reachable.

Confirming this with the customer rules out the above possibility. We realize that you got the service with someone else in the meantime, but without verifying the claim, we cannot penalize the merchant as not responding to customers.

Since you refused to confirm the number you called, our team reached out to the merchant directly to make sure if your claim was correct, but they confirmed immediately that there was no issues with them answering customer calls.

Unfortunately, since your purchase is outside the cancellation window and we have confirmed that the merchant's phone number is functional and they are responding to customer, we're unable to cancel your order.

I request you to please reach out to us right away for any future issues you encounter with any merchant so we can review them right away and sort them out for you.

Additionally, you will always find the merchant's correct contact details on your voucher. Please always use these details to reach the merchant.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 07/02/2024

Complaint: 21920273

I am rejecting this response because:
As I stated multiple times as well as responding to an email from yet a different customer service agent who doesn't understand English correctly breakdown and communication between languages

I am unable to utilize the Groupon. I have no need for it any further. I have already reached out to the company directly. They have no problem with refunding it. Please refund or trade in for Groupon bucks
If You still refuse to do so. I can reach out to consumer affairs, the *** and whoever else I have to. And we'll start a dispute with my credit card company
This Is truly the worst experience I have ever had in all my years of using Groupon. Absolutely shocked and disgusted to have to go through this for a $51 purchase
I have given that phone number via email to the first two customer service agents that I reached out to and told them

I DO NOT HAVE USE FOR THE GROUPON!!!
***************
Sincerely,

*************************
Business Response
Date: 07/13/2024
Hello ***,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I apologize for any confusion in this case.

As confirmed in one of our previous emails sent directly from Groupon, we have cancelled your order as an exception and issued a refund in Groupon bucks.

These Bucks are available immediately and never expire. You can check your balance any time from your My Groupons page.

When you're ready to use your Bucks, make sure they apply to your purchase at checkout. Just check the box next to "Apply available Groupon Bucks" under Payment Method, and the number of Bucks in your account will be deducted from your total.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:06/28/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On or about 6/27/2024 Groupon attached an unauthorized discount offer for services to my business;Sparkle Nail Bar ************************************************************************************. ***** This offer has not been authorized by any employee or agent of Sparkle Nail Bar LLC. This unauthorized offer has caused issues with clients, and resulted in unpaid services at our business. All unauthorized ad's and offers from Groupon must be removed, and Groupon shall reimburse Sparkle Nail Bar LLC for all unpaid service fees for the total of $105us. Groupon shall post a notice which clearly says that all offers Groupon posted were unauthorized and fraudulent.
Business Response
Date: 07/01/2024
Hello ****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry to hear that an offer for your business was posted without your knowledge.

Groupon respects the intellectual property rights of others. If you own copyright, trademark, patent or other intellectual property rights (** Rights Owner), or if you are an agent authorized to act on the ** Rights Owners behalf (Sparkle Nail Bar LLC), and you have a good faith belief that material or products on Groupon's website infringes the ** Rights Owners copyright, trademark, patent or other intellectual property right, please fill out the form below to report an infringement.

**********************************************************

The legal team will get in touch with you as soon as possible to clarify everything.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 07/01/2024

Complaint: 21917668

I am rejecting this response because:

Sincerely,

*****************
Initial Complaint
Date:06/28/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Item number is **********. I purchased a Groupon for two vials of Voluma from a merchant. I attended a consultation with the printed voucher, as requested by the merchant. The Groupon was immediately redeemed upon arrival by the merchant before I had even received the products. Following the consultation, the doctor advised against proceeding with the procedure. Since the Groupon had already been redeemed, the merchant assured me I could return at any time to receive the two vials of Voluma.Following the doctor's recommendation, I decided not to undergo the procedure. I contacted Groupon to request a refund, but they required proof that I had not received the products. I emailed the merchant, who confirmed in writing that I was still owed the two vials and had not used the Groupon. I provided this confirmation to Groupon, but my refund request was denied. Groupon informed me that they re-verified with the merchant, who then falsely claimed I was only owed one vial. This is untrue; I am owed two vials because I did not proceed with the procedure. Groupon advised me to resolve the issue directly with the merchant, who has been dishonest about my situation.
Business Response
Date: 07/01/2024
Hello Eshoma,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I apologize for the continued trouble with this.

I reviewed all your case details and see that your concern was indeed escalated on our end and our team reached out to the merchant to confirm the status of this voucher. The merchant has confirmed that 1 cc of Voluma was used, and there is still 1 cc remaining against this voucher.

They also provided the patient's E-chart for reference, and from E-chart I noticed that the patient name is "Eshoma Ajok", which is the name on your account. However, the screenshots you have provided of written confirmation from the merchant for not receiving the services is from "***********************".

It is possible that writing to them from a different name might have caused some confusion so they provided you details of a different patient instead.

As we have the correct status of your specific voucher, redeemed under your name, we're unable to cancel it for a refund.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 07/01/2024
I was able to receive written confirmation again from the merchant that I have not received the merchandise.
Theyve confirmed this several times already, I have no clue as to why they are stating on your end that I received one vial, but I have not.
It is so scary how merchants on your platform can easily take advantage of customers like this, and basically try to lie and scam them by telling you something completely different from what had actually happened. If I had known how simple it was for merchants on this platform to SCAM individuals, I wouldnt have done my business here. BUYERS, please beware!
The merchants front desk redeemed my Groupon before I had went in for my consultation. After the doctor told me to refrain from getting the procedure done, it was already too late because the front desk redeemed the Groupon! Now they are trying to withhold my money AND keep their merchandise by telling you that I received one vial, I did NOT. They know I wont come back to get the merchandise because the doctor had already advised that I shouldnt go through with the procedure!

I am truly hoping that this situation is rectified properly, because as I told the merchant, I will tell you, I will take this matter up legally and seek a different path in retrieving my money back IF necessary (via chargeback).

So far, I will not be using this platform again as I am pretty much jumping through hoops in order to seek a resolution with you and the merchant.
Business Response
Date: 07/05/2024
Hello Eshoma,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: Thank you for getting back with the confirmation.

In light of the circumstances, I can offer the following options here.

Option 1: I can refund your order to Groupon Bucks. Your Bucks will be ready to use immediately towards most deals on our site.

Option 2: I can refund your order to your original form of payment. Please note that if you paid with a debit/credit card, it may take your financial institution up to two weeks to post the credit to your statement.

If youd like us to go ahead and issue the refund in the desired option, just go to this below link:

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You will be able to select the preferred refund method once you open the link.

Please let me us know if you need anything else.

Regards,

Harish
Manager
Groupon Customer Support

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