Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

• 

  Groupon, Inc.

  148 Lafayette Street, 10th Floor New York, NY 10013

• 

  Groupon, Inc.

  1000 Station Dr Dupont, WA 98327

• 

  Groupon Nashville

  3815 Logistics Way Antioch, TN 37013

• 

  Groupon, Inc.

  Ave. Ponce De Leon #653 Suite 3-B San Juan, PR 00908

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/05/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the groupon and could not get into with the vendor by phone or email so I got in touch with groupon customer service and the man told me he could refund it for groupon bucks and I said no I wanted it refunded to my credit card because I had just made the purchase the day before. He said he would do that and the credit would show up on my card with in the 7-10 days after we spoke. It has never shown up on my credit card and now when I try to refund the purchase it says I have to take groupon bucks which is not what I want.

  Business Response

  Date: 07/08/2024

  Hello *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I apologize for any trouble you encountered in this situation.
  
  I've issued a full refund to your original form of payment. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.
  
  Any Groupon Bucks used for the order will be returned to your Groupon bucks balance. These Bucks are available immediately and never expire. You can check your balance any time from your My Groupons page.
  
  I also reviewed your previous conversation with our team and it looks like they had provided you with a link to claim your refund to any refund method you prefer. Once you claim your refund, if you choose your card, it takes 7-10 business days to reflect on your statement.
  
  It looks like you had yet to use the provided link to claim your refund, so it was not processed.
  
  Thank you for your understanding.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:07/05/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Groupon has failed to issue me a refund for a purchase made 6/11/24, a refund was requested on 6/21/24 after discovering the merchant is selling under false pretenses and denied me services because I am caucasion and the instructor is African American who doesn't do white girl hair (************************* beauty school in *********). Today, 7/04/2034 Groupon informed me, I'm reaching out to provide an update on the status of your query. As we haven't heard back from our Resolutions Team at this time, I wanted to confirm with you that this issue is still ongoing before I pursue the matter further. they have done nothing to address this matter and are stealing money and selling fraudulent services. Refunds do take weeks and the payment should have been returned to my account already a couple of business days is substantial amount of time.

  Business Response

  Date: 07/06/2024

  Hi *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.
  
  Regarding your complaint: Thank you for bringing this issue to our attention. I am truly sorry to hear about the negative experience you had with the merchant and the delay in receiving your refund.
  
  I sincerely apologize for any disrespectful or condescending interactions you may have experienced with our support team. This is not the level of customer service we strive to provide and I will address this internally to ensure it does not happen again.
  
  Regarding the refund for order #**********, I can see that you successfully processed your refund back to your original form of payment on 07/05/2024 at 02:53 AM using the provided self-service refund link.
  
  Ive provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.
  
  Thank you for your patience and understanding. If you have any further questions or concerns, please do not hesitate to reach out to me directly.
  
  Thank you for understanding!
  
  Regards,
  ****************
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:07/04/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased vouchers for Jet Skis rentals in Groupon. When I went to redeem the vouchers I was told that Im over the weight limit and I am unable to use my vouchers. I contacted Groupon and was told there is nothing I can do because it is past 3 days. Although they dont have the policy of the vendors weight requirements posted anywhere there was supposed to be an exchange for goods and services for which *** spent over 400 dollars but received nothing I paid for.

  Business Response

  Date: 07/06/2024

  Hi *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.
  
  Regarding your complaint: Thank you for reaching out to us regarding your experience with the Jet Ski rental vouchers purchased through Groupon. We are sorry to hear that you were unable to redeem the vouchers due to weight restrictions and that you were not able to receive a refund or exchange for the unused vouchers.
  
  We understand your frustration and we apologize for any inconvenience this may have caused. Upon checking, I can see that your issue has been already escalated to our resolution team with case reference #********. I want to assure you that the request is under investigation by the merchant and our team will contact you soon with an update. I request your patience and understanding in this situation.
  
  Additionally, you have stated the amount paid for the "Seawolf Jet Ski Rental" order as $427.00. But, the actual amount you paid for two vouchers for the "Seawolf Jet Ski Rental" order is $72.00. In the same shopping cart #****-147841-412666, you have purchased 4 deals such as "Key West Watersports, Miami's Top Water Tours, Seawolf Jet Ski Rental & Coopertown Airboat Tours" so the total amount shown as $425.48.
  
  However, as your issue is related to "Seawolf Jet Ski Rental", the amount you are requesting for a refund will be $72.00. I hope this clarifies your doubts. For more information regarding the amount paid for this order, you can verify it in your bank statements or transaction history.
  
  Thank you for bringing this to our attention and we appreciate your understanding.
  
  Regards,
  
  ****************
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:07/04/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On **** 21, 2024 I purchased a Groupon for a 2hour cleaning service for a company called Scrub Hub. I followed the instructions, called to scheduled the service for **** 29,2024 for 2pm. During the conversation with the owner of Scrub Hub prior to the date of service. I expressed that the areas that needed to be cleaned were the kitchen with special attention to the oven and refrigerator, and also the 2 bathrooms with attention to the shower and bathtub. No only was none of these things done but she only wiped done the counter tops of the kitchen area and also the counter in the bathroom. My nephew was there and he let us know when she got there and what she did. When I reached out to the owner to let him know that she had not performed any of the things that both me and him discussed prior to the cleaning day, he stated that he would have her come back. After continuous waiting and calls. I reached out to Groupon to see if I was able to at least be refund because this was not the type of service you would expect when you are paying someone to perform service. Groupon has to hold merchants accountable for these types of transactions.

  Business Response

  Date: 07/06/2024

  Hi ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.
  
  Regarding your complaint: Thank you for bringing this issue to our attention. We are truly sorry to hear about your disappointing experience with Scrub Hub. It is unacceptable that the cleaning service did not meet your expectations, especially after discussing specific areas that needed attention with the owner beforehand.
  
  We understand your frustration and we apologize for any inconvenience this may have caused you. Upon checking, I could see that your issue has been already escalated to our resolution team and it is still under investigation. I request you to be patient, till the team investigates with the merchant and gets back to you with an update regarding your complaint.
  
  We appreciate your feedback and we will continue to hold our merchants accountable for providing quality service to our customers.
  
  If you have any further concerns or if there is anything else we can assist you with, please do not hesitate to reach out to us.
  
  Thank you for understanding!
  
  Regards,
  
  ****************
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 07/08/2024

   
  Complaint: 21943220
  
  I am rejecting this response because: the resolution has not been confirmed. Although, it has been submitted for further consideration. No further resolve has occurred aside from whether this issue can be refunded and or credited back to my account. I do thoroughly understand that this is being escalated to a different team; however, the email attached regarding this case has yet to be concluded with a reasonable resolve. Once a resolution has been met I will accept the resolution and move to close this complaint.    
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 07/13/2024

  Hi ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.
  
  Regarding your complaint: Thank you for reaching out and expressing your concerns. I understand your frustration with the current status of your case and the lack of a confirmed resolution.
  
  I want to assure you that I have escalated your issue to our resolution team.
  
  Please note that we usually receive updates real quick, but sometimes it may take up to 7 days as we need to conduct a thorough investigation with the merchants in the backend. Rest assured, we are working diligently to resolve this matter as soon as possible.
  
  I apologize for any inconvenience this may have caused and I appreciate your patience as we work towards a resolution. Rest assured, once a final decision has been made, I will communicate it to you promptly.
  
  If you have any further questions or concerns, please do not hesitate to reach out. Thank you for understanding!
  
  Regards,
  
  ****************
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 07/15/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:07/04/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are a business that has successfully offered sailing lessons at discounted rates through Groupon for several years without incident. However, this year has presented numerous challenges with our Groupon campaigns, which have significantly impacted our operations.Since the outset, we have faced persistent issues with campaign management and communication with Groupon. Our campaigns launched without our consent and were initially categorized incorrectly, taking three weeks to rectify. Despite these delays, we were eventually assigned an Account Executive, ******, who initially assisted in resolving these issues.However, our challenges continued when discrepancies arose in our payments. Despite repeated attempts over a period of 3-4 weeks, we received no response from ****** regarding substantial outstanding payments owed to us. Furthermore, when we finally received our first payment, it was significantly less than expected. Upon reviewing the payment breakdown, we discovered an unexplained charge of $5,200 labeled as "Groupon Promotions," which conflicts with our agreed terms.Attempts to seek clarification from ****** were unsuccessful, as our email was returned as blocked. This ongoing lack of communication and transparency is deeply concerning and has adversely affected our business operations.Additionally, our accounts payable (AP) account was unexpectedly placed on hold, further delaying the resolution of these financial discrepancies. The lack of responsiveness and support during ******* absence compounded our frustrations.We urgently request Groupons immediate attention to these issues and seek a comprehensive resolution that includes:Clarification of the $5,200 charge for Groupon Promotions.Full payment of the outstanding balance owed to us.Assurance of consistent and effective communication moving forward.We trust that Groupon will address these concerns promptly. We appreciate your attention to this and look forward to a swift resolution.

  Business Response

  Date: 07/06/2024

  Hi ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.
  
  Regarding your complaint: Thank you for bringing these concerns to our attention. We sincerely apologize for the challenges you have faced with your Groupon campaigns and the lack of communication and transparency you have experienced. We understand how frustrating this must be for you and we are committed to resolving these issues promptly.
  
  The discrepancies you have mentioned regarding the $5,200 charge for "Groupon Promotions" and the outstanding balance owed to you. I want to assure you that I have escalated your issue to our resolution team.
  
  Please note that we usually receive updates real quick, but sometimes it may take up to 7 days as we need to conduct a thorough investigation with the merchants in the backend. Rest assured, we are working diligently to resolve this matter as soon as possible.
  
  We also acknowledge the importance of consistent and effective communication moving forward. We will ensure that you are kept informed every step of the way and that your concerns are addressed in a timely manner.
  
  We appreciate your patience and understanding as we work to resolve these issues. Please feel free to reach out to us if you have any further questions or concerns.
  
  Thank you for your continued partnership with Groupon.
  
  Regards,
  
  ****************
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 07/15/2024

   
  Complaint: 21942937
  
  I am rejecting this response because: Groupon contacted us once, notifying us "sometimes it may take up to 7 days as we need to conduct a thorough investigation with the merchants in the backend. Rest assured, we are working diligently to resolve this matter as soon as possible."  It has been 8 business days and we have not heard back from the company. 
  
  Sincerely,
  
  ********************

  Business Response

  Date: 07/16/2024

  Hi,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.
  
  Regarding your complaint: I understand your concern and I am sorry for the delay in resolution. Upon checking, I can see that your request is still under investigation.
  
  In this situation, I request your patience and understanding in this matter. Our team will contact you back, once they get any updates. We want to assure you that we are working here to resolve your request and we always value your business.
  
  Thank you for understanding!
  
  Regards,
  
  ****************
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 07/23/2024

   
  Complaint: 21942937
  
  I am rejecting this response because: Still no resolution. 
  
  Sincerely,
  
  ********************

• Initial Complaint

  Date:07/03/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was led to believe I was purchasing items. When I did not receive tracking information I contacted Groupon who said they were unable to refund to my card. In their policy it says they will make it right. It also says I have to request in writing. When I sent the email they kept bouncing it back immediately saying my case was closed. They issued a credit. I don't want Groupon bucks I want my money back

  Business Response

  Date: 07/05/2024

  Hi ****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.
  
  Regarding your complaint: Thank you for reaching out to us regarding your recent request for a Groupon credits refund for order #**********. Upon checking your request, I can understand that you are not happy with the outcome.
  
  I apologize for any inconvenience this may have caused. Please know that we are committed to resolving this issue for you as quickly and efficiently as possible.
  
  To assure you that your satisfaction is our top priority, our team has already processed a refund back to your original form of payment on 07/03/2024 at 09:28 AM. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.
  
  Ive provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.
  
  Thank you for understanding!
  
  Regards,
  ****************
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 07/08/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me as long as my refund to my original payment form is issued. 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:07/02/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I Purchased A Spa Voucher From Groupon On March 4th 2024 For The Amount Of $279.20 And Didn't Get To Use It So They Were Suppose To Refund Me But I Haven't Got It Yet. They Keep Giving Me The Run Around.

  Business Response

  Date: 07/05/2024

  Hi Tayvonna,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.
  
  Regarding your complaint: Thank you for reaching out to us regarding your spa voucher purchase from Groupon. We apologize for any inconvenience you have experienced in trying to obtain a refund for the unused voucher.
  
  We understand how frustrating it can be to not receive the refund you are owed, especially after being given the run around. Rest assured, we will do everything in our power to assist you in resolving this matter promptly.
  
  I can verify and confirm that your direct fund transfer of $279.20 for this order #********** was completed successfully.
  
  I request you to check the attachment below for the proof of refund processed from our end. I request you to kindly provide this screenshot of proof to your respective bank for further review.
  
  If the bank still states that they cannot verify your refund even after providing this screenshot of proof, please get an email confirmation from the bank confirming that they are unable to verify the refund with the proof attached.
  
  Let me know if there's anything else I can do for you.
  
  Thank you for understanding!
  
  Regards,
  
  ****************
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:07/01/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On or about March 12, 2024, I paid Groupon for a deal for AMF Bowling good for two hours of bowling and shoe rental. On or about June 8th I went to ******* on **************************************, ************** with my grandson in order to use the Groupon. The cashier was having trouble getting the Groupon to scan so she called over a manager. She stated that they have had much trouble with Groupon's not working. She punched in the number off of the receipt and she said that this Groupon had already been used. I told her that I never used it and she said that many customers have said this and that I should reach out to Groupon. On or about June 11th, 2024, I sent an email to Groupon explaning the situation. ***** the *** that initially helped me said that the location that I went to was not on the list of available locations. I apologized and said that I would try one of the listed locations. On or about June 22nd, 2024, My grandson and I went to a listed location: AMF Bowling located at **********************************, **************. The manager at this location scanned and punched in the number to the Groupon and told me that it had already been used. I explained that I did not use it yet and he stated that many people have had trouble exactly like this and to contact Groupon. When I contacted Groupon they stated that they needed a week to look into it and that they would get back to me. Despite my threat to complain through this organization and through the BBB they stated that all sales are final and that they could not tell me where and when the Groupon was used. I believe that they have either unknowingly scammed me and others by using unreliable technology or they are deliberately running a scam. It seems unusual that both bowling alley managers both said the same thing, "Many people have had trouble using their Groupon's at our locations. I have listed the phone numbers to the alleys so that this can be verified.

  Business Response

  Date: 07/04/2024

  Hi ********,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.
  
  Regarding your complaint: Thank you for reaching out to us and bringing this issue to our attention. I apologize for the inconvenience you have experienced with using your Groupon for the *** Bowling deal. I understand how frustrating it must be to encounter difficulties in redeeming the voucher, especially after visiting two different locations.
  
  Upon checking, I can see that our internal team have personally investigated on your request and have processed a refund for your order #********** back to your original form of payment on 07/01/2024 04:24 PM.
  
  Ive provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.
  
  I would also like to inform you that your complaint on this merchant stating that they are referring the unused voucher as "redeemed" and claimed that it is happening to most of the customers. Our team have taken this feedback seriously and working with our sales team to take an appropriate action. Once again, thanks for sharing your valuable feedback.
  
  Thank you for understanding!
  
  Regards,
  
  ****************
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 07/08/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I do not believe that their apology is sincere as it took both the Arizona Attorney General and the BBB to have them issue a refund.  Groupon is crooked.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:07/01/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased three Hop On Hop and was charged for four. I believe their website messed up. I have tried to contact them but they have no phone number and their online agent doesn't actually work. It saids "Agent on the way" and its been 20 minutes. I want my money back and I'd like to report them for their lack of customer service. I told them "I'm filing a complaint with the BBB. I want to call someone and your company doesn't have a contact number that can be easily retrieved on the internet. I purchased three Hop On Hop Off tickets and was charged for four. Your website was not very good when purchasing. I want a reimbursement."

  Business Response

  Date: 07/03/2024

  Hi *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.
  
  Regarding your complaint: Thank you for bringing this issue to our attention. We apologize for any inconvenience you have experienced with our website and customer service. We understand your frustration and we are committed to resolving this issue promptly.
  
  We have reviewed your purchase and confirmed that you were indeed charged for four Hop On Hop Off tickets instead of three. We apologize for this error and we can see that your order has been already refunded to Groupon credits. I understand that you are not happy with the Groupon credits refund. Hence, I've issued a full refund to your original form of payment. You'll receive a separate automated email message to confirm this as well.
  
  Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.
  
  We appreciate your feedback and we take your concerns seriously.
  
  If you have any further questions or need assistance, please do not hesitate to contact us. We value your business and we want to ensure your satisfaction with our services.
  
  Thank you for your understanding and patience.
  
  Regards,

  ****************
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:07/01/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Groupon is an unethical business that uses unscrupulous business practices in an effort to dissuade consumers from receiving adequate resolutions. Groupon failed to render services for a purchase that was made and yet not redeemed due to the merchants reluctance to render services. Groupon was contacted multiple times regarding purchase (order #: ********** and order #: **********) in which the merchant was unresponsive. Groupon kept dragging on communication in an attempt to cause strain to the consumer in the hopes consumers will relent in seeking refunds. This is a shady business practice that Groupon uses. Groupon is a highly unethical company and their customer service reps are incompetent. I am requesting a full refund in the amount of $19 for services not rendered for voucher(s): VS-51C6-1SZ7-ZCN3-VYYR and VS-M1M1-3TBW-H73G-5M3Z. A full refund is the only proper resolution.

  Business Response

  Date: 07/02/2024

  Hello *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I'm sorry to hear about your disappointing experience with this merchant.
  
  I've issued a full refund to your original form of payment. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.
  
  Thank you for your understanding.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support