Business Profile

Ecommerce

Groupon, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,857 total complaints in the last 3 years.
1,327 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/08/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a groupon that was advertised as giftable. It included on the deal page instructions on how to gift after purchase. The fine print also did not include any indication of a transfer restriction or similar restriction that could cause an issue with transferring following groupons instructions. However, when I went to complete the gifting, following the instructions as per the advertisement, this was not possible. I then saw there was a changed fine print (this was only available AFTER purchase) now saying it is not transferable. I would not have purchased if not for the false and misleading advertising saying the deal could be gifted. I tried to raise this matter with customer support and while it was recoginzed that this was an issue and told to me that groupon would "fix" it by improving advertising in the future, there was no resolution to my actual issue. I want a full refund as I would not have purchased the deal if not for the misleading and deceptive advertising. There was a bait and switch since the more restrictive term was not un the fine print showing prior to purchase and only available after the purchase was complete.
Business Response
Date: 07/14/2024
Hi *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.

Regarding your complaint: Thank you for bringing this issue to our attention. We apologize for any confusion or frustration this may have caused you. We understand your disappointment with the misleading advertising and the lack of clarity regarding the transferability of the deal.

We have taken note of your feedback regarding the discrepancy between the initial advertisement and the updated fine print. We are continuously working to improve our advertising practices to ensure that our customers have a clear understanding of the terms and conditions of our deals.

In regards to your request for a full refund, we will be happy to assist you with that. As you are our valuable customer, your satisfaction is our top-priority. I've issued a full refund to your original form of payment. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.

Once again, we apologize for any inconvenience this may have caused and appreciate your understanding. If you have any further questions or concerns, please do not hesitate to reach out to us.

Thank you for your patience and understanding.

Regards,

****************
Manager
Groupon Customer Support
Customer Answer
Date: 07/15/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
Date:07/07/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On June 28, 2024 I purchased a cosmetic injection service for Juvederm Vollure filler with Alliance Health Choice on Groupon with item order# **********. However, my face is swollen and is infected after receiving the botched filler injection from the place! Groupon has not done its due diligence to make sure the providers on its platform are qualified and consequently has caused harm for me!!!
Business Response
Date: 07/09/2024
Hello ****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry to hear about your experience with this merchant. We appreciate receiving feedback like yours, as we use it to review the deals we run on our site. We also address these kinds of issues with the business directly to ensure they don't happen again.

I've issued a full refund to your original form of payment. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.

Upon reviewing your details, I noticed that you have not contacted our team with this issue. We have 24/7 support and are always happy to address all our customer concerns, so if you face any issues in the future, please feel free to contact us.

I sincerely hope you find your next Groupon experience to be more enjoyable. Please let me know if there is anything else I can help you with.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:07/07/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a groupon voucher for parking. When I went to redeem at airport parking lot, it said invalid format. So I had to pay out of pocket for the parking.Groupon would only give me credits toward another groupon instead of issuing me a refund to my bank account. I felt forced to accept, but I want the refund to my bank account. It was there issue with a faulty voucher.
Business Response
Date: 07/09/2024
Hi *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.

Regarding your complaint: Thank you for reaching out to us about your recent experience with the Groupon voucher for parking. We apologize for any inconvenience this may have caused you.

We understand your frustration with the invalid format of the voucher and having to pay out of pocket for parking. We apologize for the inconvenience and understand your desire for a refund to your bank account.

We have reviewed your case and to make this situation right, I've issued a full refund to your original form of payment. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.

We appreciate your understanding and patience in this matter. If you have any further questions or concerns, please do not hesitate to reach out to us.

Thank you for your continued support.

Regards,

****************
Manager
Groupon Customer Support
Customer Answer
Date: 07/11/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************************
Initial Complaint
Date:07/07/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Groupon advertise clearly that "What You Can Do with an Expired Deal Redeem it for the price you paid Redeem the expired deal for the price you paid towards the purchase of the goods or services originally advertised in the deal. Just go to the merchant and show the voucher.For example, if you paid $10 for a restaurant deal worth $20 of food, you can still redeem the deal for $10 worth of food after it expires."I brought an expired coupon to merchant and merchant refused to redeem the paid value. I contacted Groupon support and they refuse to do anything to it. below is the reply from their customer support "Dear Customer,Thank you for your patience.Option Purchased: Four-Wheel Alignment We contacted the merchant and the merchant confirmed denied to process refund.We are sorry for the inconvenience as we dont have the option to process refund.If you have further queries please contact our customer support.Regards,******** ********************** Resolutions Team ref:!00D800Khmy.!500Uj0DOn3J:ref "
Business Response
Date: 07/09/2024
Hi *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.

Regarding your complaint: Thank you for reaching out to us regarding your expired deal redemption issue. We understand your frustration and apologize for any inconvenience this may have caused.

We have reviewed your case and unfortunately, the merchant has denied processing a refund for the expired deal and you are unable to use the expired voucher for the paid value at the same time. Hence, you have not been updated with the proper resolution from the merchant whether they will honor your voucher or it can be refunded.

I want to assure you that I have escalated your issue to our resolution team.

Please note that we usually receive updates real quick, but sometimes it may take up to 7 days as we need to conduct a thorough investigation with the merchants in the backend. Rest assured, we are working diligently to resolve this matter as soon as possible.

We want to assure you that we take customer satisfaction seriously and we apologize for any disappointment you may have experienced. If you have any further queries or concerns, please do not hesitate to contact our customer support team for assistance.

Thank you for your patience and understanding.

Regards,

****************
Manager
Groupon Customer Support
Customer Answer
Date: 07/12/2024

Complaint: 21952894

I am rejecting this response because:

I tried again go to the store, they obviously not friendly and make it very difficult to make appointment
I tried with another store, they claim they need $25 shop fee which was never mentioned anywhere.
I demand refund to my credit card.

Sincerely,

*******************
Business Response
Date: 07/17/2024
Hi *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.

Regarding your complaint: I understand your concern. Upon checking, I can see that your order #**********, one voucher has been refunded $54 to Groupon credits as an exception. Even after, the merchant denied your refund, we have issued a Groupon credits refund as an exception to you, considering you as our valuable customer.

You have used that refunded Groupon credit of $54 on other orders and now you have a balance of $7.22 in your Groupon credits. As you have used the Groupon credits partially, we will now not be able to refund your credit card. In this situation, I request you use the outstanding Groupon credits of $7.22 on any future purchases. I hope you can understand this.

Thank you for understanding!

Regards,

****************
Manager
Groupon Customer Support
Customer Answer
Date: 07/17/2024

Complaint: 21952894

I am rejecting this response because:

Sincerely,

*******************

nah I put it back as credit. Now you can see full amount in store credit and just process refund to me.
Business Response
Date: 07/24/2024
Hi *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.

Regarding your complaint: I wanted to inform you that there is currently a credit balance of $7.22 on your account. There is no changes in that, as you have stated. Unfortunately, as you have used your Groupon credits partially, we will not be able to credit this $7.22 to original form of payment.

As an attempt, there is a way, where we can perform a refund for this order #********** - **************** to Groupon bucks and I can try issuing the available credits to original form of payment using the previous orders where it was paid via credit card but refunded via Groupon credits.

We understand that this may be inconvenient, and we apologize for any frustration this situation may cause. I request you to confirm whether I can go ahead and process a refund for this order #**********.

If you have any questions or need further clarification regarding your account or this matter, please don't hesitate to reach out to me directly. Your satisfaction is very important to us, and we are committed to resolving any issues as quickly as possible.

Thank you for your understanding and patience.

Thank you for understanding!

Regards,

****************
Manager
Groupon Customer Support
Initial Complaint
Date:07/07/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Groupon sold me two Groupons for laser hair removal at a med spa. I already purchased a voucher from the med spa and when I called the med spa they said that voucher was only valid for new customers. There was a small disclaimer about it on the Groupon site. The med spa said Groupon should refund my money and they emailed Groupon with my information.Instead Groupon gave me Groupon bucks and kept telling me they had not heard from the merchant. So I filed a dispute via my credit card company. This got their attention - they asked me to cancel the dispute and promised (in writing!!) they would refund me. I did this, even sending screenshots, and now they are claiming the dispute is still open (not possible) and refusing a refund.
Business Response
Date: 07/09/2024
Hello ****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I apologize for any trouble with this case.

We will be happy to process your refund. Ive provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 07/10/2024

Complaint: 21952489

I am rejecting this response because:
Instead of refunding my credit card used for the purchase, the business is asking me to send my personal bank account information, including account number in an email to an offshore call center in ******
I am very concerned that Groupon is requesting my private banking information to be sent via an unsecured email to offshore call center where tons of workers can access that information.
I purchased the Groupon with a credit card, which the company keeps stored information on my account for. They can simply refund the credit card instead of trying to get my bank account information.

Sincerely,

*********************
Business Response
Date: 07/13/2024
Hello ****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I apologize for any trouble with this case.

As discussed in few of our emails, we do understand your concern with sharing your bank details, so we have issued your full refund to Groupon bucks.

We had provided with the explanation of the situation, where due to the dispute you filed against these orders, the transactions cannot be reverted back to your initial charge card. The only option in this case for a refund to your account was a bank transfer, but as you were uncomfortable with providing those details, we have processed these in Groupon bucks which was the only other alternative we could offer.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 07/15/2024

Complaint: 21952489
My proposed solution: Groupon should send me a check for what they owe me since they claim they are unable to reimburse to my original payment method (credit card).

I am rejecting this response because:
1. The merchant told Groupon to reimburse me by reversing the credit card charge and instead they issued me Groupon bucks.
2. Then I filed a credit card dispute and Groupon said in writing if I cancelled the dispute they would refund my credit card.
3. I cancelled the dispute and they then said they "were unable to reimburse my credit card". The credit card company told me that Groupon was likely lying to avoid a fine that the credit card company imposes for wrongful charges.
4. Now Groupon is asking me to send my private bank account information via unsecured emails to a call center in ***** where it can be seen by hundreds of employees. Absolutely not.
Groupon can mail me a check if they really can't reimburse my credit card (which I think is a lie).

Sincerely,

*********************
Initial Complaint
Date:07/07/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Groupon performs misleading advertisements where they offering a coupons but in reality overcharging customers with a surprise bill. Due this fact, Groupon must issue all transactions associated with email: ************************
Business Response
Date: 07/09/2024
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry to hear about your disappointing Groupon experience. We appreciate receiving feedback like yours.

I wanted to inform you that your refund has been successfully processed. Shortly after the refund was issued, you should have received an email confirmation. If you haven't seen it in your inbox, I recommend checking your spam folder to ensure our emails aren't being filtered there.

Refunds issued to a credit or debit card will appear as a refund from Groupon, Inc. However, please note that it may take a few days for your bank to process and post the funds to your account.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 07/09/2024
Please close complaint ID ******** as the issue has been resolved
Initial Complaint
Date:07/07/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
After dinner, we attempted to use the Groupon to pay porton of the bill. Unfortunately the phone network wasn't covered within the restaurant and near-by area, so we weren't able to use the Groupon app to show the Groupon. I submitted a ticket to seek for refund, but I was told it has passed the refund grace *******
Business Response
Date: 07/10/2024
Hi Yuenho,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.

Regarding your complaint: Thank you for reaching out to us regarding your experience with using the Groupon at our restaurant. We apologize for any inconvenience you may have faced due to the phone network not being covered within the restaurant and nearby area.

We understand your frustration with not being able to use the Groupon app to show the Groupon and we apologize for any inconvenience this may have caused. We appreciate you submitting a ticket to seek a refund, however, we regret to inform you that it has passed the refund period.

Considering your satisfaction as our top priority, as an exception, I have issued a refund in Groupon Credits to your account. The credit is available to spend immediately and will never expire against almost anything on our site. You can see your available credit in the top-right corner of your My Groupons page, where it says 'Groupon Credits balance'.

When you're ready to use your Credits, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Credits in your account will be deducted from your total.

Thank you for understanding!

Regards,
****************
Manager
Groupon Customer Support
Initial Complaint
Date:07/06/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a $100 Groupon in February of 2024 to be used in ********* at the *************. On March, 25, 2024, we tried to use the certificate at ************* and we were told by a manager that there was no money on the certificate. They told me to reach out to Groupon. I have contacted both Sugar Factory and Groupon a number of times through email. Sugar Factory wont respond to me at all. Groupon has gotten back to me, but, they are telling me that the problem is with Sugar Factory. A number of my emails to Sugar Factory got bounced back to me because their email was full. I would expect a full refund.
Business Response
Date: 07/09/2024
Hello ****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: Thank you for reaching out to us and I'm sorry to hear about the issues you faced with this purchase.

I am escalating your claim to the merchant for further review. Please be patient while we work on resolving your issue. You will receive a response as soon as possible.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:07/06/2024
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Redemption Code: ****** Groupon: VS-9249-J6FT-6RCC-L64S I purchase a Groupon for a 2 hour personalized photography session in ******. I contacted the merchant by phone call twice and was unable to get a hold of her. She texted me after we had returned home from ******. I am seeking a refund for the amount paid.
Business Response
Date: 07/09/2024
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: First of all, I would be frustrated if I were in that situation as well, and I can certainly understand where you are coming from. I want to thank you for giving Groupon a try and while I know it might be tough for you to imagine given your experience with this purchase, that is not at all the typical Groupon experience. That all said, I am going to do everything I can to make this right for you.

To initiate a refund for your order, I've provided a direct link for accessing your refund options: ***********************************************************************************************************************************************

Here, you can choose your preferred refund method:

- Groupon Credits: These are simple to use and valid for 12 months on our website, so you can find another great deal soon!

- Original Payment Method: This refund might take up to two weeks to appear on your statement, depending on your bank.

Please note that refunds will only be issued for the amount paid, excluding any applied discounts.

Simply click the provided link above to begin the process. If you encounter any issues with the refund link, don't hesitate to reach out to us with the case ID XXXXXX, and we'll assist you promptly.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 07/11/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:07/06/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order through Groupon for a ******** Switch OLED on June 12, 2024 as a Father's *** gift. It was sold through a third party merchant, 6AVE, for $349 and apparently delivered on Friday, June 14, 2024 through ****** ***** posted a photo of the package on my stoop, but I was home at the time of the delivery and there was no attempt to contact me, either through text notification, ringing the doorbell, a phone call, etc. Instead, the package was immediately stolen, as it had markings to indicate that it held electronics. When I left my apartment 40 minutes after its supposed delivery without knowing it had already been recorded as delivered, it was already gone. My.attempts to troubleshoot this issue with Groupon and ***** have been completely frustrating and unhelpful. I did not receive the item I paid $350 for and I'm expected to take the loss because of delivery negligence. The courier did not take adequate measures to ensure that the package was properly delivered, and failed to notify me that it had been left on an open stoop on a busy public street in ********. There's no reason it couldn't be safely delivered to me in person. Groupon insists that the package was "successfully delivered," with a signature signed for the package, but refused to provide any information about who signed for the package or what signature was listed. I suspect that the package was stolen by the delivery person, but without any additional information, like the signature signed for the package, I'm unable to file a police report and have this investigated further. It's irresponsible that these companies expect customers to assume losses for their own negligence and since my correspondence with the related companies has been met with gaslighting and unproductive "investigation," I hope the BBB can hold them more accountable.
Business Response
Date: 07/08/2024
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: Im truly sorry to hear about the frustrating experience youve had with the delivery of your ******** Switch OLED. Losing a package due to theft is incredibly disappointing, especially when you were home at the time of the supposed delivery. Unfortunately, stolen packages are a challenging issue, and I understand your frustration.

While I empathize with your situation, its important to note that as a business, we cannot be held responsible for packages that are stolen after delivery. I reviewed the tracking information and the delivery was confirmed with a picture: *****************************************************************************************

However, I recommend taking the following steps:

- ************** Reach out to ***** and provide them with all the relevant details about the delivery. They may be able to investigate further or provide additional information about the delivery process.

- File a Police Report: Even without the signature information, consider filing a police report. While it might not lead to immediate recovery, having an official record can be helpful.

- Check with Neighbors: Its worth asking your neighbors if they received your package by mistake.

Again, I apologize for the inconvenience youve experienced, and I appreciate your patience during this frustrating time. If theres anything else I can assist you with, please feel free to ask.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 07/09/2024

Complaint: 21949247

I am rejecting this response because I've already contacted ***** about this, per Groupon's initial response, and they have provided no support in trying to address this issue and told me to followup with Groupon. Ultimately, Groupon accepted my money for this purchase and it is Groupon's responsibility to followup with their third party consultants, not the customer. ***** has no incentive to followup on this issue with me and hasn't done anything to resolve this issue.

Sincerely,

***************************
Business Response
Date: 07/12/2024
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I apologize for not being able to meet your expectations in this matter.

I want to assure you that we will always go above and beyond to assist our customers in redeeming their ***********************, and ensuring customer satisfaction is our top priority.

While I understand that you are not satisfied with the previous responses you have received, please know that we have made every effort to help you and have provided you with the best possible solution given the circumstances. If you have any questions about other purchases, I would be happy to assist you. However, I regret to inform you that I am unable to further assist with your specific request, and we consider this matter resolved.

If you have any other concerns or inquiries, please feel free to reach out.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 07/15/2024

Complaint: 21949247

I am rejecting this response because expecting your customers to take a loss of $350+ because of the incompetence of your company and its third party partners is far from providing acceptable customer service.
I never received an item I paid for for no other reason than incompetence in delivery. There's literally nothing else I could've done as a customer to improve this experience. I was home at the time of the supposed delivery and never notified and it was stolen. This is negligence. I am pursuing this issue with my credit card, but I continue to be concerned that this is justified as an acceptable business practice.

Thank you,
******

Sincerely,

***************************

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Groupon, Inc. is NOT a BBB Accredited Business.