Business Profile

Ecommerce

Groupon, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,857 total complaints in the last 3 years.
1,327 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/10/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Yes I bought a Groupon last week to get a facial.I went to the business to get the service and they were extremely rude and walked out because I no longer want the service went to Groupon to get my money back and your telling me your not going to give me money back cause of a 3 day policy.The business was closed when I bought the Groupon so I couldnt have even used it in the three day window I want my money back.I never had a issue receiving a refund from you guys in the past.
Business Response
Date: 07/16/2024
Hi ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.

Regarding your complaint: Thank you for reaching out to us regarding your recent experience with the Groupon for a facial service. I am sorry to hear that you had a negative encounter with the business and that you are now seeking a refund.

I understand your frustration with the 3-day policy, especially since the business was closed when you purchased the Groupon. I apologize for any inconvenience this has caused you.

To make this situation right, I've just canceled this order and issued a refund in Groupon Credits to your account.

The credit is available to spend immediately and will never expire against almost anything on our site. You can see your available credit in the top-right corner of your My Groupons page, where it says 'Groupon Credits balance'.

When you're ready to use your Credits, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Credits in your account will be deducted from your total.

If you have any further questions or concerns, please do not hesitate to reach out to us.

Thank you for understanding!

Regards,

****************
Manager
Groupon Customer Support
Customer Answer
Date: 07/16/2024

Complaint: 21970083

I am rejecting this response because:I want my money back.I dont want a credit.

Sincerely,

***********************
Business Response
Date: 07/19/2024
Hi ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.

Regarding your complaint: I understand that you are not happy with the previous resolution we offered. Unfortunately, that was the only possible resolution from our end.

Upon checking, I can see that you have raised a dispute/chargeback for this order. If you've officially filed the charge dispute with your financial institution, then the next step will be to work with them directly to determine a resolution.

Our *************************** is always here if you ever need help with your Groupons, but once your financial institution is involved, we have to let that process run its course.

As we have previously informed you in this situation, as an exception, we have credited the refund to Groupon credits. Please reach out to your financial institution to work on the dispute raised or close the dispute and reach us with the dispute closure email from your respective bank to proceed further.

Thank you for understanding!

Regards,
****************
Manager
Groupon Customer Support
Initial Complaint
Date:07/10/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed and order with groupon.com on July 3, 2024 in the amount of ***** for a woman's sleeveless cardigan vest with order number ********** and they shipped it out however the package had not moved or been updated at all I'm not even sure if I'm going to receive my order or not and there is no customer service number for me to speak or anyone so I'm at a loss for the moment I just want my refund if I cannot receive my order this is so ridiculous
Business Response
Date: 07/13/2024
Hello ********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry to hear that you have yet to receive this order.

I reviewed your account details and can confirm that your concern has been brought to the merchant's attention. They will get back to you with an update in no more than 48 hours.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:07/10/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
VS-4FP6-RTZK-923C-ZT2W Im filing complaint because I didnt receive the service. The Groupon was redeemed because I made an appointment but when I went to the business they werent accepting this voucher and i Groupons didnt issue refund when I contacted cs Id like refund to be issued to original payment method
Business Response
Date: 07/14/2024
Hi *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.

Regarding your complaint: Thank you for bringing this issue to our attention. I am sorry to hear that you did not receive but the voucher has been marked as "redeemed". I understand how frustrating it must have been to make an appointment and then not have it honored by the business.

I am escalating your claim to the merchant for further review. Please be patient while we work on resolving your issue. You will receive a response as soon as possible.

Thank you for your patience and understanding.

Regards,
****************
Manager
Groupon Customer Support
Initial Complaint
Date:07/09/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On July 9, 2024, I purchased two Groupon vouchers from ******* Tire and Auto: one for an oil change ($85.50) and another for A/C repair ($84.60). I was unable to redeem the A/C repair voucher due to the merchant not having the required 1234-YF refrigerant for my car.The process of requesting a refund was unnecessarily confusing, forcing me to exchange the $84.60 voucher for "Groupon Bucks." I encountered difficulties finding another suitable merchant and ultimately found a service provider not affiliated with Groupon. I repurchased the same voucher to request a refund to my original payment method, as I believed cash refunds were not possible from "Groupon Bucks." After contacting customer service and speaking with ********* S., I was informed that the refund could only be issued as "Groupon Bucks." The irony.I am requesting that my $84.60 be refunded to my Apple Pay (debit card), the original payment method, as I need these funds for the other merchant. Please return my funds promptly.Money is money. "Groupon Bucks" are ultimately derived from actual money. Please stop complicating the process. Thank you.
Business Response
Date: 07/14/2024
Hi ******** ,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.

Regarding your complaint: Thank you for reaching out to us regarding your recent experience with ******* Tire and Auto. We apologize for the confusion and inconvenience you encountered while trying to redeem your A/C repair voucher.

We understand your frustration with the process of requesting a refund and the limitations of receiving "Groupon Bucks" instead of a cash refund. We sincerely apologize for any inconvenience this may have caused you.

To make this situation right, I've issued a full refund to your original form of payment used to purchase this order #********** initially. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.

If you have any further questions or concerns, please do not hesitate to reach out to us.

Thank you for your understanding and patience.

Regards,
****************
Manager
Groupon Customer Support
Customer Answer
Date: 07/16/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************************
Initial Complaint
Date:07/09/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
falsly charged me
Business Response
Date: 07/14/2024
Hi ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.

Regarding your complaint: Thank you for bringing this to our attention. I apologize for any inconvenience this may have caused you.

I understand that you felt that "************************* & Casino" deal is not as described so you need to replace it with ***** ***** because of available dates. I can understand how frustrating the situation could be.

As per our policy, the request has been escalated to Merchant and Merchant have denied the refund stating the voucher is outside cancelation policy. Still, we do not want to make you upset, as you are our valuable customer. Considering your satisfaction as our top priority, I've just canceled this order and issued a refund in Groupon Credits to your account.

The credit is available to spend immediately and will never expire against almost anything on our site. You can see your available credit in the top-right corner of your My Groupons page, where it says 'Groupon Credits balance'.

When you're ready to use your Credits, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Credits in your account will be deducted from your total.

If you have any further questions or concerns, please don't hesitate to reach out to me directly.

Thank you for being a valued customer, and we hope to continue providing you with excellent service in the future.

Regards,

****************
Manager
Groupon Customer Support
Initial Complaint
Date:07/09/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I attempted to purchase a fishing trip online but was unable to make the purchase and received an message prior to purchase saying the "deal option is not available" After a couple of hours a receipt for purchase shows up in my email but I still have the screen open on my laptop showing I can't make the purchase. I had already arranged other plans. When I brought this to Groupon online chat help they refused to refund even after I shared the screenshot clearly showing I could not make the purchase. I took another show of our conversation and another of the screen with the time stamp lower right corner. I'm asking for a full refund to be issued immediately. Plus, now compensation for my time to resolve this matter.
Business Response
Date: 07/09/2024
Hello ***,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry to hear about your disappointing Groupon experience.

I reviewed your case and the provided screenshots, and see that it was taken several hours after your original order was confirmed. You should have already received an order confirmation email for this transaction. Unfortunately, given that the order time does not match with the provided screenshot, we're unable to consider it as the same transaction.

Since your purchase was for a scheduled trip, which has now ended, we will not be able to cancel your order for a refund.

As a gesture of goodwill, I've gone ahead and issued the purchase price to your Groupon credits. These credits will be available for the next 180 days. When you're ready to use your Bucks, make sure they apply to your purchase at checkout. Just check the box next to "Apply available Groupon Bucks" under Payment Method, and the number of Bucks in your account will be deducted from your total.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 07/14/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
Date:07/09/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My account on ********************** was hacked and purchases was made out of my account. I'm requesting $259.29 that was taken from me. I deleted my account and this person or persons was able to make purchases.. I reached out to Groupon and as of yet they haven't refunded me back any money.. 06/30/24 - Present
Business Response
Date: 07/12/2024
Hi ********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.

Regarding your complaint: I am sorry to hear about the unauthorized purchases made on your Groupon account. I understand how frustrating and concerning this situation must be for you.

Upon checking, I could see that our resolution team has already addressed your issue in case #******** and has refunded all the unauthorized orders back to your Groupon credits. As it is an unauthorized order, we will not be able to refund it back to your original form of payment just for security reasons. Hence, our team has processed the refund to Groupon credits.

Regarding the amount of $259.29, it was charged for order #**********. This order has also been refunded back to your Groupon credits.

I can see that they have also updated you with a resolution update and you have stated to ensure that your account will not get hacked again. To keep your account safe and secure, I request you to reset your credentials and not share the details with anyone including friends and family members.

Thank you for bringing this to our attention. We will do our best to assist you in resolving this matter promptly.

Regards,

****************
Manager
Groupon Customer Support
Initial Complaint
Date:07/09/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to express my disappointment with a recent service experience facilitated through Groupon at *******************************On June 17th, I purchased a Groupon for brake repairs at ******************************* Unfortunately, my experience at this establishment did not meet my expectations. Despite paying over $300 for brake repairs, I discovered that the work performed was inadequate and did not resolve the issue for which I had paid.Following this disappointing service, I engaged in numerous email exchanges with Groupon customer service in an attempt to resolve the matter. Regrettably, the responses I received seemed repetitive and generic, which left me feeling frustrated and unheard. While a $62 credit was offered for a future Groupon purchase, this gesture falls significantly short of addressing the substantial cost I incurred for the brake repairs.I firmly believe that the service I received at ****************************** and the subsequent customer service from ********************** do not align with reasonable expectations for business integrity and customer satisfaction. As such, I am requesting a refund of the amount paid for the brake repairs so that I can secure proper repair services elsewhere.I trust that Groupon values customer feedback and takes appropriate action to rectify situations where customers feel dissatisfied and misled. Your prompt attention to this matter would be greatly appreciated.
Business Response
Date: 07/14/2024
Hi ***,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.

Regarding your complaint: Thank you for reaching out to us and sharing your recent experience with ******************************* We are truly sorry to hear that the brake repairs you received did not meet your expectations and that you felt frustrated with the customer service provided by **********************.

We understand your disappointment and we sincerely apologize for any inconvenience this may have caused. Upon checking, I could see that our team has already issued $62 Groupon credits for this negative experience. I understand that you are seeking for full refund, unfortunately, the voucher is "redeemed" and as a business, we are committed to both merchants and customers. So, once it is "redeemed", the payment would have been credited to the Merchant so in this situation, as per fine print, the Merchant is solely responsible to the purchasers for the care and quality of the advertised goods and services.

If you have faced a negative experience with the ********** services, I request you to reach out to them directly and inquire about it. As you are our valuable customer, we have made an exception, outside our policy and have issued $62 Groupon credits to your account previously. And, now I have added $30 Groupon credits to your account, so overall $92 credits have been offered to you towards this order. I request your understanding in this matter.

If you have any further questions or concerns, please do not hesitate to reach out to us.

Thank you for understanding!

Regards,

****************
Manager
Groupon Customer Support
Initial Complaint
Date:07/08/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order for 1 set of 4 tickets and Groupon sent and charged me for 2 sets of 4 tickets. They refuse a refund even though I only authorized one purchase from their website.
Business Response
Date: 07/14/2024
Hi *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.

Regarding your complaint: Thank you for bringing this issue to our attention. I apologize for any inconvenience this may have caused you. I understand how frustrating it can be to be charged for more than what you authorized.

I have looked into your order and it appears due to some technical error that resulted in the duplicate charge. In this situation, considering your satisfaction as our top priority, I have just canceled this order and issued a refund in Groupon Credits to your account.

The credit is available to spend immediately and will never expire against almost anything on our site. You can see your available credit in the top-right corner of your My Groupons page, where it says 'Groupon Credits balance'.

When you're ready to use your Credits, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Credits in your account will be deducted from your total.

Thank you for your understanding and patience.

Regards,

****************
Manager
Groupon Customer Support
Customer Answer
Date: 07/17/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
Date:07/08/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On June 28th, I purchased a Groupon for a software package of FabFilter audio plug-ins. The total paid was $183.40 (this is after an additional discount code offered on the Groupon website). When purchasing this software set from any legitimate vendor, an activation code is provided to be used on the FabFilter website.When I redeemed the voucher with the merchant, they sent me a download link to a pirated copy of the software. When I enquired about a valid activation code, and requested a refund if one would not be provided, the merchant became non-responsive. I have since confirmed with the software manufacturer that this is indeed an illegal copy being provided by the merchant, and filed multiple complaints with Groupon requesting that they refund the money paid. Groupon has repeatedly answered that, "The voucher had been redeemed, and they could not provide a refund, " and that they, "Would confirm with the merchant whether or not I was eligible for a refund." They have also supposedly contacted the merchant multiple times and subsequently told me that, "The merchant will honor the voucher."These answers have come despite repeatedly pointing out that the merchant is illegally pirating software. Their go to move is to protect a fraudulent merchant, and not the consumers.
Business Response
Date: 07/14/2024
Hi *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.

Regarding your complaint: Thank you for reaching out to us regarding your recent experience with the purchase of the FabFilter audio plug-ins through Groupon. I am sorry to hear about the issues you have encountered with the merchant and the software provided.

I understand your frustration and concern regarding the situation. It is unacceptable that the merchant sent you a pirated copy of the software instead of providing a valid activation code. I apologize for any inconvenience this has caused you.

I want to assure you that we take these matters seriously and are committed to ensuring a positive experience for our customers. I have reviewed the details of your case and can see that you have taken the appropriate steps by contacting the software manufacturer and filing complaints with us.

I am escalating your claim to the merchant for further review. Please be patient while we work on resolving your issue. You will receive a response as soon as possible.

Thank you for understanding!

Regards,

****************
Manager
Groupon Customer Support
Customer Answer
Date: 07/15/2024

Complaint: 21956789

I am rejecting this response because:

A refund has still not been provided. The response is being escalated to the merchant, who is the one selling the pirated software. In all of my complaints to Groupon, they have only ever spoken to the merchant and responded that "the merchant will honor the voucher." They have never actually addressed my complaint or provided a path to a refund. I do, however, appreciate that they have finally directly acknowledged the issue of pirated software. This is the first time they have acknowledged the nature of the product the merchant is selling. Until a refund is actually provided, I will continue to reject their responses.

Sincerely,

***********************
Business Response
Date: 07/16/2024
Hi *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.

Regarding your complaint: I understand that you are waiting for your order #********** to get refunded as the merchant has not provided the valid activation code. I am really sorry for this experience you have faced with us.

I want to assure you that as previously stated we have escalated your issue to the resolution team and they are investigating this matter with the merchant.

I request your patience and understanding in this situation. Our team will email you back, once we get an update on this request.

In the meantime, please do not hesitate to contact us, if there is anything else we could assist you with!

Thank you for understanding!

Regards,

****************
Manager
Groupon Customer Support
Customer Answer
Date: 07/17/2024

Complaint: 21956789

I am rejecting this response because:

Refund has not been approved or received. I understand Groupon's request for patience as they review, yet again. They should note that any time they respond via the BBB to my rejections such as this one, I am required by the BBB to respond within 7 days, or my complaint will be marked as resolved. I will not allow this complaint to be closed until a refund is provided. If Groupon does not wish to receive continued rejections on this complaint, they should refrain from responding until they are willing to process a refund.

Sincerely,

***********************

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Groupon, Inc. is NOT a BBB Accredited Business.