Business Profile

Ecommerce

Groupon, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,857 total complaints in the last 3 years.
1,325 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/17/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a voucher on Groupon for karate . I was after my purchase that the voucher would not apply for anyone under 18. I intended it be used for my son who is under 18. The age requirement was not stated anywhere I tried to get a refund from Groupon. There was no way to get anyone on phone or to navigate refunds easily.They eventually gave me Groupon bucks instead of my money back I contact Groupon within 3 days a required by them | Purchased on May 13, 2024 I paid $72.99 Order # **********
Business Response
Date: 07/19/2024
Hello Damany,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I apologize for any trouble you encountered while trying to use this voucher.

I reviewed your account but wasn't able to find any previous contact with our support team, and it looks like the order is also available still. It is not cancelled for Groupon bucks.

We were recently notified by your financial institution that a dispute had been issued against this purchase. We recommend reaching back out to your financial institution directly to discuss a resolution.

We're always here to help you redeem your Groupons, so if you have any problems with a purchase in the future, please let us know first so we can try to resolve the issue for you. You can reach us at www.groupon.com/customer_support.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 07/22/2024

Complaint: 22002483

I am rejecting this response because:

Sincerely,

***************************

im just looking for a refund. Can I please have my money back?
Business Response
Date: 07/26/2024
Hello Damany,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry for the continued frustration, but since the dispute is already under review with your bank, we're unable to make any changes to this transaction. You'll need to work with them directly in order to get this issue resolved.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:07/17/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
7/15/2024 I purchased an unlimited lifetime subscription to language learning program Rosetta ****** From *************************************************************** . Paid $141.75. The photo advertised says activation code by email. Upon purchasing the Groupon, the voucher instructions say Your redemption code will automatically be applied after clicking the merchant link. It is not automatically applied. I had to send voucher as a gift to myself to view further details and see a security code 8HMD3JI3UAATUM7G. This code did not work. There is no apparent way to call Groupon. On 7/16 I used their chat feature to speak with an agent, he told me to use code 8HMD3JI3UAATUM7G but it still did not work. He asked me to wait a bit, then the chat was ended by the agent with no resolution or goodbye. I started another chat, the Groupon agent told me to try code IUB6WM11978LPBF1. This did not work either. I asked for a refund, she refused, said it was final sale. I did not receive the access to ******* ***** that I paid for. They said they would escalate the ticket and follow up in 24 hours, but the follow up was just an email apologizing for any inconvenience. Its not just an inconvenience - its fraudulent theft. Reviews online (unfortunately seen too late after purchasing the voucher that gets you nothing) show other customers have had similar issues, they pay money and dont ever get access.
Business Response
Date: 07/19/2024
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry to hear about your disappointing Groupon experience. We appreciate receiving feedback like yours, as we use it to review the deals we run on our site. We also address these kinds of issues with the business directly to ensure they don't happen again.

I've issued a full refund to your original form of payment. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.

I sincerely hope you find your next Groupon experience to be more enjoyable. Please let me know if there is anything else I can help you with.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 07/22/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:07/16/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I just bought a groupon and signed out as a guest and the instructions in the email said to sign into your account to get the * pass, I did not create an account when I bought this how do I get my groupon?
Business Response
Date: 07/19/2024
Hi ********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.

Regarding your complaint: I understand your concern. To access the voucher for order #**********, please follow the steps below to create a Groupon account using the email address ******************************* that you used for your purchase:

- Visit Groupon's website or download the mobile app.
- Click on "Sign Up" and enter your email address *******************************, create a password, and specify your location.
- Verify your email address by clicking on the verification link we will send you.

By completing these steps, you will create your Groupon account and gain access to your purchased voucher using the same email address you used for your order.

If you encounter any issues or need further assistance, please feel free to contact our customer support team or reply back to this same email.

Thank you for understanding!

Regards,

****************
Manager
Groupon Customer Support
Initial Complaint
Date:07/16/2024
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Groupon refuses to allow access to a human being to discuss a financial transaction. Their automated system seemed designed to do everything to prevent anyone attaining any assistance. I need to speak to a human being about a financial transaction, not a robot or automated system deliberately designed to prevent me speaking to a human.
Business Response
Date: 07/19/2024
Hi *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.

Regarding your complaint: I hope this message finds you well. I understand your frustration and apologize for any inconvenience you have experienced in attempting to reach us regarding your financial transaction concern.

I assure you that your concern is important to us, and I am here to assist you personally. Please provide me with the details of your transaction issue, including any relevant order numbers or account information, so that I can investigate and provide you with a prompt resolution.

Also, I would like to inform you that Groupon offers live person support via Email and Chat 24/7, please use this link to reach out to them: ******************************************

Once again, I apologize for any inconvenience this has caused. Please feel free to contact us, if you require immediate assistance or have any questions.

Thank you for your understanding and cooperation. I look forward to resolving this matter for you swiftly.

Regards,

****************
Manager
Groupon Customer Support
Initial Complaint
Date:07/16/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a pair of Dawgs sandals online with Groupon. When they arrived, the size I ordered was too big. I only want to exchange them for a smaller size. I have tried to get in touch with the company to do the exchange but the site never allows me access. I have tried changing passwords with no success. I called the company and was referred back to the web page that wasn't allowing me access. All I want to do is exchange the sandals for a smaller size. I am even willing to ship the ones I have back to them at my expense.
Business Response
Date: 07/16/2024
Hello ********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry to hear that you're facing some error while trying to get in touch with the merchant to exchange your order.

I've gone ahead and manually sent your request to them. They will get back to you within ***** hours.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 07/17/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
Date:07/16/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On April 27, Natural Radiance Spa (purchased on Groupon) cancelled my appointment 30mins before my appointment and promised to refund my money, which followed a cancellation email. I never received it or received the service and the company refused to give me back my hard earned money. Informed my bank who refunded me while they were investigating which later turned out that claim was then reversed because the bank was unable to get the money after they reached out to Groupon (Groupon, Inc. - $59.50 Claim Reference #***************). They were told by Natural Radiance Spa they were available to provide service before the expiration date. How could that be possible if the lady cancelled my appointment and send me a cancellation email? I would like for them to refund my money please
Business Response
Date: 07/19/2024
Hi *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.

Regarding your complaint: I hope this message finds you well. I am writing to address the issue you recently experienced with the Natural Radiance Spa voucher. I understand your frustration regarding the canceled appointment and apologize sincerely for any inconvenience caused.

Upon reviewing the details provided, I regret to inform you that I am unable to locate any account or orders associated with the email address ************************* in our records.

To assist you further and ensure this matter is resolved promptly, could you please verify the below details.
I'll need some more information to get to the bottom of this issue. Could you please provide as much of the following as possible? The more you have, the easier it will be for us to resolve this for you.

The order confirmation number
The voucher Redemption Code
Any alternate email addresses that *** have been used to make the purchase
The amount of the charge(s)
The date of charge(s)

If the charges are on a credit/debit account, please provide the following information:

The name on the card that was charged
The type of card ****** MC, AmEx, etc.)
The last 4 digits of the card
The expiration date on the card
The billing address associated with the card

If the charges are on a PayPal account, please provide:

The PayPal invoice ID reflecting the chargeExample: xxxxxxxx-xxxx-xxxx-xxxxxxxxxxxx (this ID will be alphanumeric)
The email address registered to the PayPal account

Once again, I apologize for any inconvenience this has caused. Please feel free to contact us, if you require immediate assistance or have any questions.

Thank you for your understanding and cooperation. I look forward to resolving this matter for you swiftly.

Regards,
****************
Manager
Groupon Customer Support
Customer Answer
Date: 07/31/2024

Complaint: 21996217

I am rejecting this response because: I received an email from Manager at Groupon who stated I would receive my refund with 2-5 business days. I have not received the fund in my account and wanted to know why? Thank you

Sincerely,

*************************
Business Response
Date: 07/31/2024
Hi *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.

Regarding your complaint: I understand that you are still awaiting the status of your refund for order #**********. I sincerely apologize for any delay you have experienced in this process.

Without any further delay and to make the situation right, I've issued a full refund of $59.50 to your original form of payment. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.

Please note that refunds are only provided for the amount you paid for the voucher, any promotional discount codes that were applied to your order (for example "an extra 10% off by applying this code") will not be reimbursed as per the terms of the promotion.

Thank you for your patience and understanding. If you have any further questions or need additional assistance in the meantime, please do not hesitate to reach out.

Regards,
****************
Manager
Groupon Customer Support
Initial Complaint
Date:07/15/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was gifted this transferable Kitchen West groupon. It states that the amount paid for the voucher never expires. Tried to redeem at *********** and property states they are under new mangement and wont accept. I want a groupon credit to purchase something else as my gift. There is no link or phone number for Groupon to be ableto work with them directly.
Business Response
Date: 07/19/2024
Hi ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.

Regarding your complaint: I hope this message finds you well. I am writing to sincerely apologize for the inconvenience and disappointment you experienced regarding your recent order #**********. We understand how frustrating it can be when expectations are not met, and I regret that we fell short in this instance.

As you may be aware, there has been a change in ownership with the merchant associated with your order, which unfortunately led to their inability to honor the Gift voucher you purchased. Furthermore, upon further review, it appears that the deal associated with your voucher is no longer available on our website and the voucher itself has expired.

In light of these circumstances, and understanding the nature of your Gift voucher, I have taken the liberty of issuing a refund in the form of Groupon credits to your account ********************** The credit is available to spend immediately and will never expire against almost anything on our site. You can see your available credit in the top-right corner of your My Groupons page, where it says 'Groupon Credits balance'.

When you're ready to use your Credits, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Credits in your account will be deducted from your total.

Once again, I apologize for any inconvenience this situation may have caused you. We value your business and strive to provide you with the best possible experience. Should you have any further questions or concerns, please do not hesitate to reach out to us.

Thank you for understanding!

Regards,
****************
Manager
Groupon Customer Support
Initial Complaint
Date:07/15/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased GroupOn Item ********** for 4 Passes to Wild Rivers for the 2024 Season. When I attempted to use the Voucher, it states "Card Not Found". I have never redeemed this item.I had redeemed others of the same item and when I try using the same code again, it tells me "Pass Has Been Used The Maximum Of 4 Time(s)". Therefore I know it was not the same issue.Groupon has been unwilling to issue me a new Voucher and keeps claiming it has been redeemed. Below is their E-mail response to me:**"Dear Customer,Hope this email finds you well and thanks for your kind patience.As per the recent update received from our merchant for your order# ********** for 4 Tickets to ********************* - Valid for One Day of 2024 Season at *********************, we were notified that you are booked in on 19th July at 6 pm in ****** Location And, yes they have redeemed the voucher but they're ready to provide service as per booking.Hence, we're unable to process refund at this time.Please Note: If you have any further issues regarding this response, kindly visit ******************************************. Do not reply to this email. Your understanding is greatly valued during this process.Regards,Groupon Customer Resolutions Team"***I don't know how that's possible it's booked for a specific date when it's available for any date. Furthermore, the park is located in ******, CA not *******I don't know what's going on. I just want what I paid for.
Business Response
Date: 07/19/2024
Hi ***,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.

Regarding your complaint: I hope this message finds you well. I want to sincerely apologize for the trouble and inconvenience you have experienced. Please know that your issue has been re-escalated to our resolution team for immediate attention.

Our goal is to provide swift resolutions, and while we typically receive updates promptly, occasionally thorough investigations with our merchants may take up to 7 days. Please rest assured that we are diligently working behind the scenes to resolve this matter as quickly as possible.

We appreciate your patience and understanding during this process. If you have any questions or additional information to share, please feel free to reach out to us directly.

Thank you for your continued patience and understanding.

Thank you for understanding!

Regards,
****************
Manager
Groupon Customer Support
Initial Complaint
Date:07/15/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have made numerous purchases through Groupon over the course of the past 10 years. I also received a $400 credit from Groupon for a voucher that I was unable to use. I recently went onto Groupon to use the credit, and my account shows absolutely no history, and no credit for the refunded money anymore. I had at least a dozen Groupon that were able to be used for the promotional value. Those are all gone. My account shows zero transactions over the course of eight years or more. There is no customer service number to reach anyone at Groupon to resolve this issue. There is no way to contact anyone at Groupon via messaging. It appears it was suddenly all erased and I am very confused about what happened. It would be wonderful if I were able to get in touch with anybody regarding my issues, but that has been impossible. My only recourse at this point would be legal I imagine.
Business Response
Date: 07/19/2024
Hi ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.

Regarding your complaint: I hope this message finds you well. I am reaching out to assist with resolving an issue regarding a past Groupon purchase. Unfortunately, we are unable to view any orders or Groupon credits balance on this account "************************".

To help us locate your order and email address the matter efficiently, could you please verify and provide the email address associated with your Groupon account at the time of purchase?

Additionally, if available, kindly provide any of the following details related to the past purchase you made via Groupon:

-Order confirmation number
-Voucher Redemption Code
-Any alternate email addresses that *** have been used
-Amount of the charge(s)
-Date of charge(s)

If the purchase was made using a credit/debit card, please provide:

-Name on the card that was charged
-Type of card ************************************ etc.)
-Last 4 digits of the card
-Expiration date of the card
-Billing address associated with the card

If the purchase was made via PayPal, please provide:

-PayPal invoice ID (e.g., xxxxxxxx-xxxx-xxxx-xxxxxxxxxxxx)
-Email address registered to the PayPal account

Your cooperation in providing this information will greatly assist us in locating the relevant order and resolving any issues promptly. If you have any questions or encounter difficulties, please feel free to reach out to us.

Thank you for your attention to this matter. We look forward to hearing from you soon.

Regards,

****************
Manager
Groupon Customer Support
Customer Answer
Date: 07/22/2024

Complaint: 21991598

I am rejecting this response because:
Since everything has been erased, its hard to say. It was most likely made with the ************ card, they have switched over to M&T now. I had ***************** and the two options for emails are, ******************** or ************************.
******************************* or ******** would have been the name.
Address- ********************************************************
The transaction was made a couple years ago, I had many transactions, though, and the promotional value of Groupon left from ones I didnt use. The credit I received for nearly $400 was for Botox at a place in **. I went on to book a new appointment and there is no transaction history on my account at all. I had purchased many Groupon in the past, most to local places but a few for delivered items. I thought my account was with my old email address, ********************, but that login says that the email address is not currently used. I did update my email address on ********* that was quite some time ago, though. Thanks for any help!!!

Thanks,
********************************
************

Sincerely,

************************************************
Business Response
Date: 07/26/2024
Hi ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.

Regarding your complaint: I understand your concern, and we have already reverted back to you in previous case #********. I will write it down, once again here!

Upon checking with the email address provided, I was able to locate your old account using this email address *********************** which currently has a credit balance of $300.25.

After looking into your account, I see that our system has temporarily deactivated it due to a suspected compromise. This is a security measure we take to protect our customers' accounts from any unauthorized access. Please know that this is for your own safety and we take it very seriously.

In this situation, if you like to reactivate your account, please verify the below information to proceed further:
For your security, we recommend reaching out to your payment provider to report this issue as soon as possible. They can guide you through the necessary steps to secure your account and investigate any unauthorized transactions. Additionally, we will escalate this matter to our internal fraud department for further investigation.
In order for us to do that, we need some additional details regarding the charges in question, I have requested those details to be shared from you via our Groupon email. Please check on it and revert back to us with the requested details.

I want to assure you that we use industry-standard technology to ensure your billing information is secure on our site, and we will always fully investigate issues of this nature.

My apologies for the trouble, and I look forward to assisting you further.

Thank you for understanding!

Regards,
****************
Manager
Groupon Customer Support
Initial Complaint
Date:07/15/2024
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On June 22, 2024 I purchased shampoo and conditioner from Groupon. They sent me only the shampoo, and said there was some confusion. They clearly advertised shampoo and conditioner. I paid $67 for both, and received one. On the advertising they show a picture of both bottles and clearly state Shampoo and Conditioner - they do NOT state Shampoo OR Conditioner. The only response I have received after several attempts in resolving is that there was "confusion".
Business Response
Date: 07/16/2024
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I apologize for any trouble you encountered with this offer.

I reviewed the deal details and see that this deal does offer both Shampoo and Conditioner as a package, but that is not the only option available for purchase. The deal allows customers to choose from the following 3 options:

Option 1 - 33.8 oz Pureology Strength Cure Conditioner, 33.8 oz
Option 2 - 33.8 oz Pureology Strength Cure Shampoo, 33.8 oz
Option 3 - 33.8 oz Pureology Strength Cure Blonde Conditioner 33.8 oz 1 Pc, Pureology Strength Cure Blonde Shampoo 33.8 oz 1 Pc

From here, you had selected option 2 which is for shampoo only, and not option 3 which would have gotten you both.

I've also included a screenshot of the deal page where the option to make your selection was available.

Unfortunately, we're unable to accommodate and send the conditioner which was not purchased with your order.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support

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Groupon, Inc. is NOT a BBB Accredited Business.