Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

• 

  Groupon, Inc.

  148 Lafayette Street, 10th Floor New York, NY 10013

• 

  Groupon, Inc.

  1000 Station Dr Dupont, WA 98327

• 

  Groupon Nashville

  3815 Logistics Way Antioch, TN 37013

• 

  Groupon, Inc.

  Ave. Ponce De Leon #653 Suite 3-B San Juan, PR 00908

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/19/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a coupon to attend *******, a local trampoline/activity fun park. I mistakenly purchased the coupon for Anaheim vs Alhambra (the friends that invited us mixed them up, understandably). When I realized my mistake, less than one hour later, they refused to refund or credit me, repeating over and over that the sale was final despite fine print showing that I had 24 hours to make a return. Additionally, they directed me to contact *******, saying the business was the only one that could issue a credit. When we did that, ******* told us only Groupon could reverse the charge or credit us. The pass was good for one day/time only.

  Business Response

  Date: 07/22/2024

  Hi Sierra,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.
  
  Regarding your complaint: I understand that there was an issue with your order #**********. It appears that you mistakenly purchased a voucher intended for our Anaheim location instead of the ******** location, which unfortunately rendered it unusable for you.
  
  As stated in our terms and conditions, deals marked as "Final Sale" typically do not qualify for refunds due to restrictions set by our merchant partners. However, we value your satisfaction and have made an exception in this case.
  
  In consideration of your situation, I have processed a refund for the order amount to your Groupon credits as a one-time exception. The credit is available to spend immediately and will never expire against almost anything on our site. You can see your available credit in the top-right corner of your My Groupons page, where it says 'Groupon Credits balance'.
  
  When you're ready to use your Credits, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Credits in your account will be deducted from your total.
  
  We appreciate your understanding regarding this matter. Should you have any further questions or concerns, please do not hesitate to reach out to us
  
  Thank you for being a valued Groupon customer. We look forward to serving you again soon.
  
  Regards,
  ****************
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:07/19/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 2 groupons by accident for 4 tickets ( 2 ADULTS 2 CHILDREN) to universal studios in ******* fl on 7/14/24. The first transaction on my end didn't go through because it was flagged as fraud. So I reordered it and when I went to my email they both were charged and went through for the same order twice. The amount charged was $879.69 charged twice.I immediately contacted an agent who basically told me I was out of luck and it's final sale. I emailed Groupon and they responded with next time I have to read the fine print. I never used the 2nd set of tickets bc they were just duplicated.They told me they will not refund the $879.69. They basically ripped me off.I am seeking a refund.

  Business Response

  Date: 07/22/2024

  Hi ********,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.
  
  Regarding your complaint: I understand that you have requested a refund for the duplicate charge #********** and apologize for any inconvenience this may have caused.
  
  Upon conducting a thorough check, I can confirm that you have already contacted our partner regarding this matter. They have promptly forwarded your refund request to our team, and I am pleased to inform you that the refund has already been processed to your original form of payment on 20/07/2024 at 6:51 am
  
  You would have received a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.
  
  Ive provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.
  
  If you have any further questions or concerns, please do not hesitate to reach out to us directly. We are here to assist you.
  
  Thank you for your understanding and patience in this matter.
  
  Regards,
  ****************
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 07/23/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************************

• Initial Complaint

  Date:07/19/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Groupon for a keratin hair treatment at a local salon. I called the salon to make an appointment and was told it was a specific stylist who offered the Groupon and they were no longer with the salon. I was then told the salon did not honor Groupons. I contacted Groupon to report this issue and ask for a redound. I have completely gotten the runaround and have not received my money back. I have now contacted them three times and have been told I would have a resolution within 1-3 days. It has now been 10 days. Groupon is also still selling this offer for this defunct merchant on their site. I want my money back.

  Business Response

  Date: 07/20/2024

  Hello *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: Im truly sorry to hear about your disappointing experience with Groupon. Your feedback is invaluable to us, and we appreciate you taking the time to share it.
  
  Ive promptly canceled your order and issued a refund in Groupon Bucks to your account. You should receive a confirmation email shortly once the process is complete.
  
  These Groupon Bucks are available for immediate use and never expire. You can check your balance anytime on your My Groupons page.
  
  When youre ready to use your Bucks, simply ensure they are applied to your purchase at checkout. Just select the option Apply available Groupon Bucks under Payment Method, and the amount will be deducted from your total.
  
  I sincerely hope your next Groupon experience is much more enjoyable. Please let me know if theres anything else I can assist you with.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:07/18/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was gifted a groupon that I cannot use. Since I physically can't use it due to medical problems, I selected to trade it for groupon bucks/store credit. The next thing I know, groupon sends an email that there isn't an account for me. When I reached out (they only allow chat now), I ended up receiving another email stating that I violated some term and they can pursue further action against me. I have asked multiple times to just refund the sender of my groupon and let me know what term I supposedly violated, but they refuse to inform me of anything. Not only am I being falsely accused of violating the integrity of the company and banned, but I'm being ignored and they resulted in stealing $72.90 from the sender of my groupon. I will gladly never use the company again, but I expect them to refund the sender (***************************, shown in the uploaded file of my chat) and explain how I managed to get banned from the company.

  Business Response

  Date: 07/25/2024

  Hello ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I apologize for all the trouble caused in this case.
  
  I would like to confirm that your account is reactivated and your credits have been issued back.
  
  Our system had detected suspicious activity on the account where this order was initially placed and gifted to you. And since the order was then cancelled for a refund to a different account, it was flagged as a potential unauthorized refund.
  
  We have now removed the flag, so you will not see any further issues with this.
  
  Thank you for your understanding.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 07/25/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is fine. I am still extremely disappointed in the quality of customer service I recieved and I'm not sure I will continue to use your services after those Groupon bucks are used up. It was by far the worst service I have ever recieved by a large company such as yours. 
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:07/18/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 6 I purchased ***************** ticket through Groupon. They sent me an email my transaction failed. Knowing I had plenary of money in this account I attempted to purchase a second time and it would not allow so I opened my daughters account and the purchase was processed. A little **** than a week later I saw Groupon took 2 transactions, one for the transaction they emailed me that failed and the one we redeemed. They are refusing to give me a refund stating all sales are final.

  Business Response

  Date: 07/22/2024

  Hi *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.
  
  Regarding your complaint: I hope this message finds you well. I wanted to personally address the recent issue with your order #****-147924-106449, which initially encountered a "failed transaction" status. It appears there was an attempt to place a duplicate order due to this inconvenience, and for that, I sincerely apologize.
  
  To ensure your satisfaction remains our top priority, I have taken immediate action:
  I have canceled the duplicate order #****-147924-106449 and processed a full refund for all vouchers associated with this order back to your original form of payment.
  
  You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.
  
  Once again, I apologize for any confusion or frustration this may have caused. Should you have any questions or need further assistance, please feel free to reach out to us.
  
  Thank you for your understanding and patience in this matter.
  
  Regards,
  
  ****************
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:07/18/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Groupon on July 3rd for an oil change at *********. I had an issue with Valvoline and since I used a Groupon for the service, I needed to reach out to them for a refund. I have contacted Groupon several times, being told that my complaint would be expedited. I was told this by 3 reps and I even waited days in between reaching back out before submitting this complaint. I was told I would be contacted in 48 hours the 1st time, by a specific date the 2nd time and just now I was told 24 hours. This is ridiculous and very disheartening since I have used Groupon for years. Today I was told that my complaint would be re-expedited which is crazy to me as this should have been completed already. I asked why and where a manager was to assist. I was given the same response and the chat was ended by the rep without even asking if I was done talking essentially

  Business Response

  Date: 07/22/2024

  Hi *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.
  
  Regarding your complaint: I hope this message finds you well, though I regret that it is under these circumstances.
  
  I sincerely apologize for the frustrating experience you've had regarding your recent Groupon purchase for an oil change at ********* #********** purchased on this email address *************************** It is disheartening to hear that despite multiple attempts to resolve this issue, you have not received the prompt and satisfactory assistance we strive to provide.
  
  Your loyalty over the years means a great deal to us, and I want to assure you that resolving this matter swiftly is our top priority. I have personally reviewed your case and verified that your order has been already refunded back to your original form of payment on 07/18/2024 at 04:53 PM.
  
  Ive provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.
  
  Please do not hesitate to contact us, if there is anything else, I can help you with.
  
  Thank you for understanding!
  
  Regards,
  ****************
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:07/18/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 04.20.2024 AND 04.23.2024 I purchased cigars from GROUPON. THE ***** NUMBERS ARE ********** AND **********. I have not received the items. I requested a refund and was told no. I want my money returned. I paid $48.99 on 04.20.2024 and $34.99 on 04.23.2024. The total amount is $83.98

  Business Response

  Date: 07/22/2024

  Hi ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.
  
  Regarding your complaint: I understand your concern regarding orders #********** and #********** you were unaware of the redemption steps to complete on the merchant's website to receive your product. I apologize for any confusion there.
  
  Since these orders were part of a Final Sale deal, our policy typically restricts us from processing refunds. However, your satisfaction is our priority. As a gesture of goodwill and to ensure you have a positive experience with us, I have canceled both orders #********** and #**********, and processed a full refund to your Groupon credits.
  
  The credit is available to spend immediately and will never expire against almost anything on our site. You can see your available credit in the top-right corner of your My Groupons page, where it says 'Groupon Credits balance'.
  
  When you're ready to use your Credits, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Credits in your account will be deducted from your total.
  
  If you have any further questions or need assistance, please do not hesitate to reach out to us. We are here to assist you.
  
  Thank you for your understanding.
  
  Thank you for understanding!
  
  Regards,
  ****************
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 07/23/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:07/17/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 1 syringe of Bellafill through Groupon to be used at ******************** at Elite Doc **************** on June 20. I went to their office to have the procedure done on June 26th but I was not a candidate for the procedure. EliteDoc assured me that Groupon would refund the money. I contacted Groupon and they said I needed an email from EliteDoc letting them know they could refund the money. EliteDoc sent it to me and I sent it to the company. Groupon responded that the merchant had refused it. I called EliteDoc and they said that was not true and asked me to forward them the email. They responded both to Groupon and to me saying that they authorized a full refund. Groupon has not responded back to either of us. The intial order item number was ********** but the account number/tracking number that ********************** has on the emails is what I put in the space for the tracking number.

  Business Response

  Date: 07/19/2024

  Hi ********,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.
  
  Regarding your complaint: I hope this message finds you well. I regret to inform you that due to eligibility reasons, the merchant was unable to honor your reservation on the reserved date and time. Please accept my sincerest apologies for any inconvenience this may have caused.
  
  To rectify this situation, I have initiated a refund to your original form of payment. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.
  
  If you have any further questions or require assistance, please do not hesitate to reach out to us. We are here to help resolve any concerns you may have.
  
  Thank you for your understanding and patience in this matter.
  
  Regards,
  
  ****************
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 07/23/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************************

• Initial Complaint

  Date:07/17/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased software from a merchant on Groupon on 3/30/24. The product was for adobe software that I was under the impression was licensed and authorized. Adobe has since deactivated my purchased software as it is actually unlicensed and unauthorized software being sold on groupon. There was no disclosure that the product was unlicensed or unauthorized, and as a consumer I have been mislead. Groupon will not assist in pursuing the merchant for the sale of unauthorized software.

  Business Response

  Date: 07/19/2024

  Hi Nam,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.
  
  Regarding your complaint: I hope this message finds you well. I am writing in response to your recent concern regarding the Adobe software purchase you made through Groupon on 3/30/24.
  
  I understand your frustration and disappointment upon discovering that the software you purchased was unlicensed and unauthorized by Adobe. Please accept my sincere apologies for any inconvenience and confusion this has caused you.
  
  At Groupon, we strive to ensure that all products and services offered on our platform meet the highest standards of legality and authenticity. I regret to learn that in this instance, the software you purchased did not meet these criteria. We take such matters seriously and are actively investigating the issue with the merchant in question.
  
  I have forwarded your feedback regarding this order to the concerned team. To that end, I have initiated a full refund for your purchase to your original form of payment. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.
  
  If there is anything else we can do to assist you further or if you have any additional concerns, please do not hesitate to contact our customer support team. We are here to ensure your experience with Groupon is positive and satisfactory.
  
  Thank you for bringing this matter to our attention. We appreciate your understanding and patience as we work to resolve this issue promptly.
  
  Regards,
  
  ****************
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:07/17/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 11, I purchased a Groupon deal advertising the FabFilter Total Bundle (digital download) for $175.10, which is a substantial discount from an MRSP of $899. The merchant was teknovault, with their website found here: *************************. Here is the Groupon listing: ********************************************************* To redeem the digital download, the instructions where to activate the Groupon voucher, and email ************************** to receive the download.I followed the instructions given, and was given a link to pirated versions of FabFilter. I did not receive genuine copies of the FabFilter Total Bundle as advertised on Groupon.I reached out to Groupon via chat, and they suggested I reach back out to teknovault (the scammer) for issues related to the pirated software. I would have expected Groupon to have refunded me my money, since they advertised a scam merchant on their website. Teknovault has no inclinatin to refund my money.Groupon said they would follow up, and never did. Groupon is a scam site that advertises illegal and pirated software from scammer merchants.

  Business Response

  Date: 07/19/2024

  Hi *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.
  
  Regarding your complaint: I hope this message finds you well. I want to sincerely apologize for the trouble and inconvenience you have experienced. Please know that your issue has been re-escalated to our resolution team for immediate attention.
  
  Our goal is to provide swift resolutions, and while we typically receive updates promptly, occasionally thorough investigations with our merchants may take up to 7 days. Please rest assured that we are diligently working behind the scenes to resolve this matter as quickly as possible.
  
  We appreciate your patience and understanding during this process. If you have any questions or additional information to share, please feel free to reach out to us directly.
  
  Thank you for your continued patience and understanding.
  
  Regards,
  
  ****************
  Manager
  Groupon Customer Support