Business Profile

Ecommerce

Groupon, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,855 total complaints in the last 3 years.
1,327 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/22/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased tickets to ***************** through Groupon. Immediately after receiving the confirmation email in regards to my purchase I realized that the tickets were for universal Hollywood and not universal ******** I attempted to contact Groupon to try to resolve the issue only to find that they can only contacted through chat. There is no phone number to contact Groupon. After multiple messages with what I believe is a chat boot I was told that someone would look into my complaint and get back to me. After going a couple days with no follow up I went back on the app to reach out to see if anything had been done. Upon doing so I realized that the tickets had been redeemed. I did not redeem the tickets. I was in ******* during the time the tickets were redeemed. I informed Groupon about the tickets being redeemed. After several chat messages I was told once again that someone will reach out to me within ************************************************************************************************************************** order to receive a refund. I contacted the financial institution who told me that Groupon would have to issue the refund.
Business Response
Date: 07/26/2024
Hi *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.

Regarding your complaint: I hope this message finds you well. I understand that you are requesting to cancel order #********** as you intended to purchase tickets for Universal Studios ******* but mistakenly bought tickets for *************************** instead.

Upon reviewing your request, I can confirm that the matter has already been escalated to our resolution team. I am pleased to inform you that a refund for this order has been successfully processed to your original form of payment on 07/24/2024 at 12:32 PM.

Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.

Ive provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

If you have any further questions or if there's anything else we can assist you with, please feel free to contact us.

Thank you for your understanding and patience throughout this process.

Regards,
****************
Manager
Groupon Customer Support
Initial Complaint
Date:07/22/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Groupon charged my credit card:$993.73 (Amount charged to my credit card) Attachment #1 -$789.09 (Receipt from Gcoupon) Attachment #2 $204.64 (Different in amounts) I would like the different credited back to my credit card.
Business Response
Date: 07/25/2024
Hi *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.

Regarding your complaint: I wanted to personally address the recent issue with your Groupon for ****************. We have received your inquiry regarding the discrepancy between the amount charged through Groupon and the invoice received from the hotel.

I want to assure you that your case has been escalated to our Resolutions team, and they are currently conducting a thorough investigation into the issue. While we typically receive updates promptly, please note that investigations sometimes require up to 5 - 7 days to ensure all details are thoroughly reviewed with the merchant.

Rest assured, we are committed to resolving this matter as swiftly as possible. Once we have any updates regarding your case, we will promptly communicate with you via email.

Thank you for your patience and understanding in this matter. Should you have any further questions or concerns, please do not hesitate to reach out to us.

Regards,
*********************************
Manager
Groupon Customer Support
Customer Answer
Date: 07/25/2024

Complaint: 22028548

I am rejecting this response because:
I was overcharged based on the receipt received from Gcoupon - see attachment documents as proof. Please refund me the difference.

Sincerely,

**********************************************
Business Response
Date: 07/27/2024
Hi *******,

Thank you for reaching out to us and bringing this to our attention. I understand your situation and I apologize for any inconvenience this *** have caused.

We have reviewed your concern and to address this, we are re-escalating your issue to our concerned team. They will conduct a thorough investigation with the merchants in the backend.

Please note that while we usually receive updates promptly, the investigation process *** take up to 5-7 days. We appreciate your patience during this time and want to assure you that we are working diligently to resolve this matter as quickly as possible.

If you have any further questions or need additional assistance, please feel free to reach out.

Thank you for your understanding.

Regards,
*********************************
Manager
Groupon Customer Support
Customer Answer
Date: 08/03/2024

Complaint: 22028548

I am rejecting this response because: I would like for Groupon to provide a receipt for the $204.64 that they charged me.

Sincerely,

**********************************************
Business Response
Date: 08/06/2024
Hi *******,

Thank you for reaching out to us through the Better Business Bureau. I hope this message finds you well. Im sorry for any confusion regarding the receipt for your recent purchase.

To view your receipt and other details about your transaction, please sign in to your Groupon account. Once logged in, click on the "View order details" link next to your purchase. There you will find the name tied to the reservation, the dates of the stay, a payment breakdown, and any other pertinent information.

For your reference, the deal you purchased through Groupon was priced at $868.49, and an occupancy tax of $125.24 was applied, bringing the total amount to $993.73.

Unfortunately, we are unable to offer a refund for the difference between the Groupon charge and the hotel's invoice, as the total amount reflects the agreed purchase price and applicable taxes.

If you have any further questions or need additional assistance, please dont hesitate to reach out.

Thank you for your understanding.

Regards,
*********************************
Manager
Groupon Customer Support
Customer Answer
Date: 08/07/2024

Complaint: 22028548

I am rejecting this response because:
I would like a breakdown recipe showing all charges billed to me from the hotel and Groupon.

Sincerely,

**********************************************
Initial Complaint
Date:07/22/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 6/25/24, I purchased a Groupon voucher for a teeth whitening session at ************** in ********, **, located at ******************************************************. When I purchased the voucher, I made an appointment for 7/10/24 at 6:30pm. When I arrived at the salon the day and time of the appointment, the door was locked and no one answered the door. I attempted to call the salon. No one answered the phone. I left a message and no one has returned my call. I immediately contacted Groupon customer support to let them know about the situation and to request a refund for the purchased voucher. According to the refund policy, I should have received a refund with in 3 days. After chatting with an agent, I was told that the ticket was being escalated and that it may take up to 7 days to investigate the problem. It has since been 12 days and I have not received a refund or an update on the status of my refund. When I chat with an agent, I am told that it is still under investigation and they are trying to get in touch with the vendor to find out what happened. I have chatted with at least 8-10 different agents at this point, none of which have been able to explain why I have yet to receive my refund or provide me with an update on the status of the refund. I am just getting told that someone will be in touch within 24 hours with an update; which never happens either. My Groupon account now appears to have been reset and all of my past purchases are no longer showing up in my order history and I no longer have the option of chatting with an agent. It is like my entire account history has been deleted so I can no longer ask for updates.
Business Response
Date: 07/24/2024
Hi **********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.

Regarding your complaint: I hope this message finds you well. I wanted to personally address the recent issue with your order for Sun Studio Tan.

I am sorry to hear about the inconvenience you experienced with your salon appointment and the delay in receiving your refund. I understand how frustrating it must be.

After checking our records, I can confirm that your refund was successfully processed on 07/22/2024. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.

Regarding your Groupon account history, I understand your concern. Upon checking, I see that your Groupon account is active and all your past purchases are available.

Hence I have sent you a separate email containing a link to reset your password and instructions. If you're on our mobile app, you can also get a reset link by selecting 'My Stuff,' then 'Sign In or Sign Up,' then 'Forgot Password'. If you don't receive the email right away, check your spam folder to make sure our emails aren't ending up there.

If you continue to experience difficulties logging in, please reach out to us with a screenshot of the error message you are receiving. We are here to assist you and ensure you have access to your account.

Ive also provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for understanding!

Regards,
*********************************
Manager
Groupon Customer Support
Initial Complaint
Date:07/21/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My Groupon account was hacked and my credit card on file was used to illicit purchases on Groupon. I was alerted by my bank and immediately let the bank know that I didn't purchase anything on Groupon, I signed on to my Groupon account that hadn't been used in several months and texted with a Live Agent about the scam and asked to stop the fraud, I changed my password and I thought I was going to be protected by my bank and that Groupon was going to make it right to me. Well, my bank first refunded me the money then took it away because Groupon told them that I was refunded. Partially true, Groupon supposedly refunded me in Groupon Bucks, not my money back. The total amount is $419.58 on my credit card, I'm paying interest for a purchase I didn't realize and Groupon is acting illegally taking away my money, for a fraud committed in my name. I want Groupon to refund the money to my credit card.
Business Response
Date: 07/26/2024
Hi ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.

Regarding your complaint: I am writing to confirm that we have credited a refund to your Groupon account as ********************** credits for order #**********. We sincerely apologize for any inconvenience this may have caused.

Upon checking, I can see that our team have now processed a refund back to your original form of payment on July 25, 2024. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.

Thank you for your understanding and cooperation in this matter.

Regards,

****************
Manager
Groupon Customer Support
Initial Complaint
Date:07/21/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I asked for refund on boat ride. I unknowingly purchased an additional single ticket. I was told that, their unable to accommodated me . Im not sure when I plan to go back to *******. The ticket was not used. I was willing to take a credit. However, once this situation is settled. I will no longer do business with Groupon.
Business Response
Date: 07/24/2024
Hi *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.

Regarding your complaint: I understand that you have purchased order #********** by mistake, and would like to cancel it. Despite the nature of the deal being a Final Sale, I regret to inform you that our team was unable to process a refund as per your initial request.

However, we prioritize your satisfaction above all else. As a one-time exception, I have personally gone ahead and processed a refund for order #********** to your Groupon credits.

The credit is available to spend immediately and will never expire against almost anything on our site. You can see your available credit in the top-right corner of your My Groupons page, where it says 'Groupon Credits balance'.

When you're ready to use your Credits, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Credits in your account will be deducted from your total.

If you have any further questions or concerns, please do not hesitate to reach out to us.

Thank you for understanding!

Regards,

****************
Manager
Groupon Customer Support
Initial Complaint
Date:07/21/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
June 23, 2004 Groupon, I was browsing ***********************************. June 25, 2024, I received email "here's your voucher". Until that moment, I had no idea I had purchased. The email even said "Guest User". I searched as a guest rather than using my account name so this very issue would not arise. Upon receiving email, I immediately began chatting with customer service. I was told I should have read the fine print. I had not done so before because I didn't purchase. When I did go back and read the fine print, I read you have 3 days to notify to cancel. I continued to file complaint through chat and email up to supervisor status. Continually was told sorry for the inconvenience, we cannot cancel. Therefore, I reached out to **************** who filed complaint. Groupon rejected. I am currently in ongoing dispute through ***********.
Business Response
Date: 07/24/2024
Hi ****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.

Regarding your complaint: I hope this email finds you well. I understand your concern regarding your order for ********************

I wanted to inform you that we have received notification that you have officially filed a dispute with your financial institution regarding your recent transaction with us. As a result, the next step in resolving this matter will involve working directly with them to determine a satisfactory resolution.

Our *************************** is always here if you ever need help with your Groupons, but once your financial institution is involved, we have to let that process run its course.

If there's anything else you need assistance with, please don't hesitate to reach out to us.

Thank you for understanding!

Regards,
*********************************
Manager
Groupon Customer Support
Customer Answer
Date: 07/25/2024

Complaint: 22021161

I am rejecting this response because: IMO Groupon is stalling/avoiding issuing a credit. There response "go through your financial institution" has already been done. Until a credit is approved by Groupon I will not be satisfied. If you need further documentation from me, please advise. In addition, I have asked Groupon who/what is "MARIS ****** which is noted at the top heading of the initial email from them stating "here's your voucher"

Sincerely,

*******************
Business Response
Date: 07/27/2024
Hi ****,

Thank you for your email and for sharing your concerns regarding the purchase made on June 24, 2024.

After a thorough review, I regret to inform you that, in accordance with the cancellation policy governing this specific deal and our established agreements with our partner enterprises, I am unable to ***** a refund in this instance.

Here are the relevant details for your reference:

- Deal page: ********************************************************************************************************
- Cancellation Policy: Cancellations or changes made after 09:36 PM ((GMT-04:00)) on Jun 23, 2024 are subject to a 100% Cost of Stay penalty.

To avoid similar issues in the future, we recommend reviewing the Fine Print section of any deal before completing your purchase and feel free to reach out to us if you need any clarification at the time of purchase.

Since you have initiated a dispute with your financial institution, the next step will be to work directly with them to find a satisfactory resolution.

Our Customer Support team is always here to assist with any questions or concerns you may have about your Groupons. However, as you have already disputed the charge, we must let that process run its course.

Regarding your query about the term "MARIS ****** mentioned in the initial email, could you please provide a screenshot or additional details? This will help us investigate further and address any confusion.

Thank you for your understanding and cooperation.

Regards,
*********************************
Manager
Groupon Customer Support
Customer Answer
Date: 07/30/2024

Complaint: 22021161

I am rejecting this response because: 1. I did not purchase. I was browsing. 2. The Fine Print when I did read, 3 days to cancel. I was within the 3 days when I received email "here's you voucher"

Sincerely,

***********************
Initial Complaint
Date:07/19/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi, I placed one order for a watch (Order number: # ****-148028-873082) in the amount of $189 and then immediately tried to cancel but the Groupon site did not allow it. I placed an additional order for the same watch plus 3 year protection in the amount of $228.99. This is the order I need to keep. Please have Groupon reach out to me to confirm my credit card will only be charged $228.99 and that the other charge will be removed from my bank account as I attempted to cancel that order several times.
Business Response
Date: 07/25/2024
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I apologize for any trouble you encountered in this case.

I see that we have a pending case that is already raised with the merchant on this issue. I request you to please allow the merchant to get back on that case. They will reply within ***** hours.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 07/28/2024

Complaint: 22017110

I am rejecting this response because:
1. I was double charged and sent two watches when I only ordered 1.
2. The 3 year protection I purchased did not come with the watch.

Sincerely,

*****************************
Business Response
Date: 07/31/2024
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I apologize for any trouble you encountered in this case.

I understand your concern, but you had confirmed initially that you placed two orders. This is not a double charge for the same order.

You had placed a second order as you were looking to get it with an additional warranty. The order without the warranty was not cancelled on time, so it was shipped out to you.

I see that both have been delivered successfully. You can return one of them within 30 days if in new/unused condition.

For your warranty, it is a voucher that is added to your account. It will not be delivered as a physical copy with the product.

You can view the "3 Year Repair Plan at CPS" under your My Groupons section in your account.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 07/31/2024

Complaint: 22017110

I am rejecting this response because:
I am dissatisfied with the help I received, and my issue has not been resolved. The Groupon website did not allow me to return one of the watches, and customer support was unresponsive when I reached out, which was well within 2 hours of ordering and in alignment with their terms of use. My correspondence is documented in the attached email, where I clearly communicated that I needed to return one of the orders.
I reached out multiple times to request assistance and received none. There is no live customer service option either by phone or chat.

I expect to be emailed a free return label if Groupon needs their product back. I expect Groupon to clarify which watch has the 3 year protection. And I expect to receive a full refund for both watches for all the trouble and hours wasted over the last two weeks. I will never use Groupon again and will advise others to steer clear of Groupon unless I am fully refunded for both watches.

Sincerely,

*****************************
Initial Complaint
Date:07/19/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Groupon for a massage in June 2024. The Groupon was marked as redeemed on 7/1/2024 but I never used the Groupon. I used their online support chat to file a complaint on 7/11/2024 and I was told to he issue was escalated and that I would hear in a few days. I have heard nothing. I reached out again via chat on 7/18. I was told someone would reach out to me in a few hours. I have received no communication from Groupon.
Business Response
Date: 07/25/2024
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I apologize for the delay with this case.

I reviewed your case and do see that the issue was escalated, but there was a delay due to our team not receive an update from the merchant. We have put them under review for now, and in the meantime, I've unredeemed your voucher and processed a full refund.

You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:07/19/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made a reservation through Groupon for a reservation at ********************************************************************* - *********************, ** in July. When I contacted resort they said there was no reservation. I had to find another hotel for my own reservation. I contacted customer service they said there was nothing they could do. They cannot refund me. This company is a complete scam. Do not reserve any hotels from this company.
Business Response
Date: 07/25/2024
Hello Shikun,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry to hear about the issues you faced with this reservation and while getting support from our team.

I reviewed your case details and see that this reservation was made on June 3, 2024 for your stay on Jul 27, 2024 - Jul 28, 2024.

You had contacted our team past the cancellation window and your request was "I cannot make this trip", "Can I cancel?", "Can I change the dates?".

As the booking was not cancellable at that time, our team had responded to you accordingly. And I see that there was no issue raised regarding the hotel not having your reservation.

If you had called the hotel after this interaction with our team and found that they did not have your booking, I will still be happy to assist you with this.

Since your stay is for the 27th, which is still several days from now, I will re-send your reservation details to them.

Please note that the reservation is under the name as provided by you at checkout, which in this case is "S W". If you asked them for a booking with a different name, they will not see it in their system.

Your Booking Number for the hotel is : 1593846169

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:07/19/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a groupon for a 75 minute couples massage and the business does not accept groupon. I purchased it on May 18, 2024 and have attempted to get it redunded three times and groupon gives me the run around and refuses to refund it. I just want my funds back whether to my original payment form or even in groupon bucks to spend with them.
Business Response
Date: 07/25/2024
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry to hear that you were unable to use this voucher and that you faced some issues getting help from our support team.

I reviewed your case history and see that our team had responded to your emails and requested some additional information to review your case a couple of times, but we did not receive any information from you to proceed with an escalation.

I will be happy to take your case from here, and investigate this merchant. Please note that your voucher is past the 3 day cancellation window, so it is currently not refundable, including Groupon bucks,

As there are no updates from the merchant of not being able to take Groupon vouchers, or similar customer complaints at this time, we will reach out to them directly from our end for clarification.

Once we have an update from them, we will assist you accordingly. Please provide us with the following details:

-How and when you learned the business was not accepting Groupons.
-The name of the person you spoke with, and the reason given for not accepting your Groupon.
-Whether the service you wanted was no longer being offered at the business or wasn't available at a time that worked for you
-The address of the location you visited

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support

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Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

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Business Response

Customer Answer

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Business Response

Customer Answer

Business Response

Customer Answer

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Complaint statuses

Business Response

Complaint statuses

Business Response

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