Business Profile

Ecommerce

Groupon, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,855 total complaints in the last 3 years.
1,327 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/25/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On May 10 I bought a Groupon for $100.00 dollars to make my hair in a salon, when I visited the salon they told me they can't do the color I choose, I contacted the Groupon to cancel the voucher and be able to use the voucher in another place, after texting with their customer service for more than 10 times I am unable to use the groupon in other place. My resolution is 1st, they allowed me to get another vendor able to do the color I want. theirs customer service is one of the worst, they make my go all around and at the end they do nothing about it. I am waiting for months to use my voucher so far nobody there is doing nothing to fix the problem. Could you please help me to get my money back or ask them to allow me to use my money in another vendor? Thanks
Business Response
Date: 07/27/2024
Hi ********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.

Regarding your complaint: I hope this message finds you well.

I wanted to reach out regarding your recent experience with order #**********. I understand that you were unable to use the service as the merchant declined to color your hair. Im truly sorry for the inconvenience this has caused.

Upon reviewing your case, I can confirm that we received the refund request from our merchant on June 13, 2024. Unfortunately, the self-service refund link provided did not work correctly from your end.

As per your request and the details provided in case #********, Im pleased to inform you that we have successfully processed your refund, which has been credited as Groupon credits to your Groupon account. The credit is available to spend immediately and will never expire against almost anything on our site. You can see your available credit in the top-right corner of your My Groupons page, where it says 'Groupon Credits balance'.

When you're ready to use your Credits, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Credits in your account will be deducted from your total.

If you have any further questions or need additional assistance, please dont hesitate to reach out.

Thank you for your understanding and patience.

Regards,
****************
Manager
Groupon Customer Support
Initial Complaint
Date:07/25/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Someone has used my debit card to purchase multiple items, then in return cancelled the order for Groupon Bucks, which those purchases were made that money came out of my checking account. There is no phone number to get in contact with anyone, just a chat online and I'm not comfortable with that, the guy started asking me all my information (chat) I wasn't going to give them anything over a chat, so I went to my bank and told them the situation and they gave me a number to call, turns out that was not Groupon's number it was ******* number which has been disconnected and no other number was given, so all day on July 24th this person is trying to purchase multiple items the reason why I know is that I get emails from Groupon the purchase goes through then get rejected. there is no place on the web site to cancel your Groupon membership. Could someone please help with this ignoring situation.
Business Response
Date: 07/27/2024
Hi May,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.

Regarding your complaint: I hope this message finds you well. Im very sorry to hear about the difficulties youve faced with unauthorized charges. I understand how frustrating this situation must be.

We have sent you an email directly requesting more information about the charges to help us investigate the issue thoroughly. Please check your inbox for our message and provide the requested details at your earliest convenience.

If you have any additional questions or need further assistance, please reply to the email we sent, and I will be happy to help.

Thank you for your patience and understanding.

Regards,
*********************************
Manager
Groupon Customer Support
Initial Complaint
Date:07/24/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had several fraudulent orders placed with Groupon for ************** game, **************** game and (3) ******************* there were two other **************** games that were purchased and refunded to me after I notified them of these charges...not sure why I wasn't refunded for all. The total of the ones that were NOT refunded to me was $935.55, which hit my credit card on June 5, 2024. I am asking for a refund for $935.55.
Business Response
Date: 07/27/2024
Hi *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.

Regarding your complaint: Thank you for bringing this matter to our attention. I understand your concern regarding the fraudulent charges on your account.

Since these charges are identified as fraudulent, we are unable to process refunds or cancel orders from our end. The proper course of action is to dispute these charges with your financial institution. They have the necessary tools and procedures to assist you in resolving this issue and obtaining a refund for the unauthorized transactions.

Please contact your bank to initiate a dispute for the charges in question. They will be able to guide you through the process and help you recover your money back.

If you have any further questions or need additional assistance from us, please feel free to reach out.

Thank you for your understanding.

Regards,
*********************************
Manager
Groupon Customer Support
Initial Complaint
Date:07/24/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
After receiving a refund from a groupon in "groupon bucks" I am unable to use them for anything as any purchase I make is instantly refunded. So essentially there was no refund in place and I can not use any of my "groupon bucks" credit. Upon further investigation, it seems that groupon has shadowbanned my account rendering my store credit unusable. So in essence they are vindictive towards customers with valid refund reason. I did not do a charge back nor received any product for my groupon bucks. So they are stealing from me.
Business Response
Date: 07/25/2024
Hi *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.

Regarding your complaint: I hope this message finds you well. I understand that you've encountered issues with your Groupon bucks refund, and I sincerely apologize for any inconvenience this has caused.

However, upon investigating our records, we were unable to locate any account associated with the email address "**********************".

Hence I have sent a direct email to you requesting additional information to help us locate your order and resolve this matter promptly. Please check your inbox (and spam/junk folder, if necessary) for my email. The information requested will greatly assist us in locating your account and addressing the issues related to your Groupon bucks.

If you have any questions or concerns, please feel free to reply directly to my email. I am here to assist you and ensure that we resolve this situation to your satisfaction.

Thank you for your cooperation and understanding.

Regards,
*********************************
Manager
Groupon Customer Support
Initial Complaint
Date:07/23/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is why I want a refund because every time I try to use my Groupon bucks it gets refunded and then your customer service lies to me saying that the problem has been resolved and it hasn't. Today is my last day believing Groupon and all of these so called specialist. I've contacted the BBB and going to small claims to being legal action against Groupon. I
Business Response
Date: 07/26/2024
Hello Jasmine,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I apologize for the continued trouble with this.

I've issued a full refund to the original form of payment instead and canceled the Groupon Bucks.

Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:07/23/2024
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On June 26,2024 I order 6 bottles of discount for the amount of ***** which I was charge ***** which I was over charge. today is now the 23 of July and I still have not received my package of wine which was a gift t a friend . Every number I call on Groupon is either disconnected or don't work . I please ask that your office look into this matter. Thank you for your time and patience
Business Response
Date: 07/25/2024
Hi Jack,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.

Regarding your complaint: I hope this message finds you well. I wanted to personally address the recent issue with your recent purchase of 6 bottles of wine through Groupon.
I understand your concerns and I wanted to inform you that I have sent a direct email with detailed steps on how to complete the redemption of your Groupon voucher. Please check your inbox (and spam/junk folder if necessary) for this important information.

Regarding your concerns about communication issues, we apologize for any inconvenience caused. We understand that you may prefer phone support, but at the moment, we do not offer this service. However, we are available to assist you 24 hours a day through our chat or email support.

If you encounter any difficulties or have further questions regarding the redemption process, please don't hesitate to contact our Customer Support team directly [******************************************]. Your satisfaction is our priority, and we are here to ensure a positive resolution to your experience.

Thank you for your understanding and patience.

Regards,
*********************************
Manager
Groupon Customer Support
Customer Answer
Date: 09/09/2024

Complaint: 22031013

I am rejecting this response because: due to the fact that Groupon has refused to address the issue of the 6 bottles of wine that I ordered. Groupon did not send me an order form to reorder My request for the 6 bottles of wine which I first purchased. My request is that you office order (Groupon) to just send me the 6 bottle of wine that I purchased. Thank you for your time and patience

Sincerely,

*******************
Business Response
Date: 09/10/2024
Hi ****,

Thank you for reaching out to us and bringing this to our attention.

I sincerely apologize for the inconvenience you've experienced with your wine order. I understand that this situation has been frustrating, and I regret that our previous response did not meet your expectations.

We have been notified that you have officially filed a dispute with your financial institution regarding this transaction. As a result, the next steps to resolve this issue will involve working directly with them to determine a satisfactory resolution.

Please know that our *************************** is always here to assist you with any questions or concerns you may have regarding your Groupons. However, once a dispute is initiated with your financial institution, the next step in resolving this matter will involve working directly with them to determine a satisfactory resolution.

Thank you once again for your understanding and patience.

Regards,

*********************************
Manager
Groupon Customer Support
Initial Complaint
Date:07/23/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On May 1, 2024 I purchased a Groupon Voucher for a 60 min massage at *************** for $35.99. On Thursday, July 18, 2024 I went to ***** to redeem the Groupon voucher. Upon arrival they scanned the voucher before the service. After waiting ***** mins to be seen, I was escorted to the massage room and told to undress. Before ********** I checked the towels and noticed all the towels in on the massage bed were filthy. I walked out the room and informed the front desk host and asked for a refund due to the unsanitary conditions. The male informed me that he can only refund the $7 taxes I paid but I need to contact Groupon for the refund. I contacted Groupon after leaving the location. The next day I was informed by Groupon they would not be refunding my money because the merchant stated ******* was redeemed. I explained to Groupon on multiple occasions about the merchant redeeming the voucher before service. I have asked to speak to management regarding my refund and issue; Groupon has refused to answer or solve the issue with my requested refund.
Business Response
Date: 07/25/2024
Hi **** ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.

Regarding your complaint: I hope this message finds you well. I'm writing to personally apologize for the unsatisfactory experience you encountered during your recent visit to use your Groupon voucher at ***************. At Groupon, we strive to ensure that our customers enjoy nothing but positive experiences, and I am truly sorry that we fell short of delivering that in this instance.

To address your concerns, I have gone ahead and credited your account with $30.59 in Groupon bucks. The bucks are available to spend immediately, never expire, and are valid against almost anything on our site. You can see your available bucks in the top-right corner of your My Groupons page, where it says 'Groupon bucks balance'.

When you're ready to use your bucks, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon bucks under Payment Method, and the number of bucks in your account will be deducted from your total.

Please note that refunds are only provided for the amount you paid for the voucher, any promotional discount codes that were applied to your order (for example "an extra 10% off by applying this code") will not be reimbursed as per the terms of the promotion.

Once again, I apologize for the inconvenience caused. We value your continued patronage and hope to provide you with a better experience in the future.

If there's anything else we can assist you with or if you have further questions, please don't hesitate to reach out. We value your feedback and appreciate your understanding.

Regards,
*********************************
Manager
Groupon Customer Support
Customer Answer
Date: 07/25/2024

Complaint: 22030795

I am rejecting this response because: I do not want Groupon bucks. As mentioned in my compliant and in multiple emails to Groupon, I want the refund to be issued to my original form of payment. After the horrible customer service experience I have received from Groupon I shall not be spending my money with this company.

Sincerely,

**** ******
Business Response
Date: 08/01/2024
Hi ****,

Thank you for reaching out to us through the Better Business Bureau. I apologize for any inconvenience you have experienced.

I wanted to inform you that we have received notification that you have officially filed a dispute with your financial institution concerning this transaction. As a result, the next steps in resolving this matter will involve working directly with them to determine a satisfactory resolution.

Please know that our *************************** is always available to assist you with any questions or concerns you may have regarding your Groupons. However, once a dispute is initiated with your financial institution, the next step in resolving this matter will involve working directly with them to determine a satisfactory resolution.

If the dispute is closed, we kindly request that you provide us with a confirmation letter from your bank stating that the dispute has been officially closed.

Thank you for your understanding. If you have any further questions or need additional assistance, please let me know.

Regards,
*********************************
Manager
Groupon Customer Support
Customer Answer
Date: 08/01/2024

Complaint: 22030795

I am rejecting this response because: my financial institution has yet to send communication notifying me that the refund promised by Groupon has been issued to the original form of payment.

Sincerely,

**** ******
Initial Complaint
Date:07/23/2024
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought the voucher for 4 30min music lessons ($54.67 for Item # **********) which will be provided by Division Street Music Shop on Groupon on June 6th. I rented a violin and waited for the violin to be in place before scheduling an appointment for the ******* I called Division Street Music Shop a lot of times within their business hours, never got connected. I filed a dispute with my credit card company, and got adjustment from credit company for the amount of $54.67 on June 6. Groupon rebilled to my credit card on July 15th. I contacted Groupon to solve the problem. Groupon replied on July 20 that I need to rely on my financial institute to solve the problem.
Business Response
Date: 07/25/2024
Hi *********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.

Regarding your complaint: I hope this message finds you well. I wanted to personally address the recent issue with your Groupon for Division Street Music Shop. We understand your frustration and apologize for any inconvenience this may have caused.

I wanted to inform you that we have received notification that you have officially filed a dispute with your financial institution concerning this transaction. As a result, the next steps in resolving this matter will involve working directly with them to determine a satisfactory resolution.

Please know that our *************************** is always available to assist you with any questions or concerns you may have regarding your Groupons. However, once a dispute is initiated with your financial institution, the next step in resolving this matter will involve working directly with them to determine a satisfactory resolution.

If the dispute is closed, we kindly request that you provide us with a confirmation letter from your bank stating that the dispute has been officially closed.

If you have any further questions or concerns, please do not hesitate to reach out to us. We are here to assist you.

Thank you for understanding!

Regards,
*********************************
Manager
Groupon Customer Support
Customer Answer
Date: 07/25/2024

Complaint: 22030501

I am rejecting this response because: I worked with my credit card company and disputed the transaction on June 6th. Groupon rebilled on July 15. I am afraid Groupon will keep rebilling me endlessly even if my credit card company solved the problem. I need to have the problem solved for ever.

Sincerely,

Ping Kong
Business Response
Date: 07/31/2024
Hi Ping Kong,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

I understand your concern but since you have initiated a dispute charge with your financial institution, the best course of action now is to work directly with them to determine a resolution. If the dispute has indeed been closed, please ask for an email confirmation from your financial institution stating that the dispute is closed. Once you have received this confirmation, please forward it to us at your earliest convenience.

We appreciate your patience and cooperation in this matter. If you need any further assistance or have additional questions, please feel free to reach out.

Regards,
*********************************
Manager
Groupon Customer Support
Initial Complaint
Date:07/23/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased Groupon voucher for Massage $30 *********** Chiropractic, ******* Twp PA.Two attempts to use coupon --- June 19, 2024 and June 26, 2024.The first appointment was cancelled by the business with less than an hours notice.The second appointment, a week later, I drove there, parked, waited in waiting room, only to be escorted back to a private room and scolded away by a nasty receptionist who said "you're not getting a massage today".... and asked me to leave. WHAT?A voucher that is not redeemable? And cancelled twice? Once AFTER I drive there expecting an appointment to be kept?On NO GROUPON! That's FRAUD. That's a SCAM! And the "no return" policy is an additional fraudulent policy if you allow a vendor to NOT HONOR A VOUCHER .... TWICE!A third time will not be necessary.I would never return to that business.Therefore, you owe me $30 Groupon! SCAM!*********** Chiropractic and ***** or ********* or whatever rude girl's name is --- that's atrocious! to make someone come for nothing!
Business Response
Date: 07/25/2024
Hi ****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.

Regarding your complaint: I hope this message finds you well. I wanted to personally address the recent issue with your Groupon for *********** Chiropractic. We sincerely apologize for the inconvenience and frustration this situation has caused you.

Upon reviewing your case, we have confirmed that it has been escalated to our Resolutions team. We understand the urgency of your situation and assure you that we are actively investigating the matter.

Please note that we usually receive updates real quick, but sometimes it may take up to 7 days as we need to conduct a thorough investigation with the merchants in the backend. Please rest assured that we are committed to resolving this matter promptly and to your satisfaction.

We understand the seriousness of your concerns and are committed to resolving this matter to your satisfaction. As soon as we receive an update from our team, we will promptly contact you via email with further information.

Once again, we apologize for any inconvenience caused and appreciate your patience and understanding as we work to resolve this issue.

Regards,
*********************************
Manager
Groupon Customer Support
Customer Answer
Date: 07/28/2024

Complaint: 22029777

I am rejecting this response because: because Groupon already rejected my valid dispute for the charge through my Discover card, thus twice establishing themselves as not trustworthy to keep good business tenets, and because BBB is giving me only 7 days, I cannot accept a 7 days response from Groupon.
I've already waited many weeks and have been bilked of $30 from a coupon to a place that does not "currently have a therapist" when I already showed up for an appointment. Groupon owes me for travel too! or reasonable accommodations elsewhere and not with Penn Chiropractic, which demonstrably failed TWICE.
Therefore, this in a NOW situation, possibly a 48 hour situation. Definitely NOT another week.... so that it falls out of the parameter of this notice.

Thank you, BBB

Sincerely,

*********************
Business Response
Date: 07/31/2024
Hi ****,

Thank you for reaching out to us through the Better Business Bureau. I understand your situation and I apologize for any inconvenience this may have caused.

I wanted to inform you that we have received notification that you have officially filed a dispute with your financial institution concerning this transaction. As a result, the next steps in resolving this matter will involve working directly with them to determine a satisfactory resolution.

Please know that our *************************** is always available to assist you with any questions or concerns you may have regarding your Groupons. However, once a dispute is initiated with your financial institution, the next step in resolving this matter will involve working directly with them to determine a satisfactory resolution.

If the dispute is closed, we kindly request that you provide us with a confirmation letter from your bank stating that the dispute has been officially closed.

If you have any further questions or concerns, please do not hesitate to reach out to us. We are here to assist you.

Thank you for understanding!

Regards,
*********************************
Manager
Groupon Customer Support
Customer Answer
Date: 07/31/2024

Complaint: 22029777

I am rejecting this response because: I've repeatedly now written to the company. They rejected the Discover card request for a fair refund.
I ask that they refund immediately and stop playing games.
It is not my responsibility to file or find papers or be accountable for the mistakes Groupon has made in dealing with a dishonest vendor who wasted my time, has no therapist on staff, and does not honor appointments or Groupon coupons.
Just do the right thing already and refund the $30.
These endless back and forth responses are worthless.

Sincerely,

*********************
Initial Complaint
Date:07/23/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid for a Groupon (Order # ********** | Purchased on Jul 6, 2024) for a haircut at Open Chair Barbershop ************************************* **************. On 7/22/2024 I went to Open Chair Barbershop to discover this business does not accept Groupon. I contacted Groupon and I was advised the time frame for refunds is three days. Groupon offered a voucher, I prefer not to business with Groupon and would like my money back. Groupon continues to advertise and sell Open Chair Barbershop Groupons knowing this business does not accept any thing to do with Groupon. I had a conversation with *****, the owner of this business and that is how I know, on a factual basis Open Chair Barbershop does not accept Groupon.
Business Response
Date: 07/25/2024
Hi ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.

Regarding your complaint: I hope this message finds you well. I apologize for the inconvenience and frustration caused by your recent experience with the Open Chair Barbershop Groupon voucher. It is certainly not our intention for customers to encounter such issues.

Given the circumstances, I've issued a full refund to your original form of payment. You'll receive a separate automated email message to confirm this as well.

Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.

If you have any further questions or concerns, please feel free to reach out to us. We are here to assist you.

Thank you for your understanding.

Regards,
*********************************
Manager
Groupon Customer Support
Customer Answer
Date: 07/25/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Thank you.
Sincerely,

***********************

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Business Response

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Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

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