Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Groupon, Inc. has 8 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

• 

  Groupon, Inc.

  148 Lafayette Street, 10th Floor New York, NY 10013

• 

  Groupon, Inc.

  1000 Station Dr Dupont, WA 98327

• 

  Ideel

  620 8th Ave 45th Floor New York, NY 10018-1741

• 

  Groupon, Inc.

  Ave. Ponce De Leon #653 Suite 3-B San Juan, PR 00908

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/29/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 11, 2024 I bought a Groupon for a massage at Best Etsie Day Spa, for a 50 minute Swedish massage. The order was **********. I made an appointment for a massage in August. A few hours later, I received a text message informing me that Best Etsie Day Spa only allowed Groupons for new clients so my appointment was cancelled as I had already been to Best Etsie Day Spa.The problem is that the Groupon was marked redeemed, even though Best Etsie Day Spa canceled my appointment. In order to proceed with the refund, Groupon needs a written confirmation from the merchant. Best Etsie Day Spa has emailed Groupon to let them know that the Groupon was not redeemed.I contacted Groupon several times regarding the voucher, asking for Groupon Bucks. Groupon keeps giving me the run around.

  Business Response

  Date: 07/31/2024

  Hi ********,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.
  
  Regarding your complaint: I wanted to follow up regarding the issue you experienced with your order #**********. I understand that the voucher could not be used due to the fine print restriction, which states: "Only valid for new customers on their 1st visit to the spa." Unfortunately, the voucher was marked as "redeemed," which further complicated the situation.
  
  Upon reviewing the details, I can confirm that your issue has been escalated to the relevant team. As a resolution, they have issued $42.67 in Groupon credits to the purchaser's account "********************************************".
  
  To make things right, I have issued a refund of $42.67 in Groupon Credits to your account **************************** The credit is available to spend immediately and will never expire against almost anything on our site. You can see your available credit in the top-right corner of your My Groupons page, where it says 'Groupon Credits balance'.
  
  When you're ready to use your Credits, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Credits in your account will be deducted from your total.

  Please note that refunds are only provided for the amount you paid for the voucher, any promotional discount codes that were applied to your order (for example "an extra 10% off by applying this code") will not be reimbursed as per the terms of the promotion.
  
  If you have any further questions or need additional assistance, please do not hesitate to reach out.
  
  Thank you for your patience and continued support.
  
  Regards,
  ****************
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 07/31/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:07/29/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Groupon for health spa-related treatments on May 30th, 2024 for the amount of ****** dollars. I then spent over three weeks trying to get a hold of the merchant so that I could schedule an appointment for the first of four purchased treatments. I contacted Groupon customer service to have them help me contact the merchant. They said they would and soon after the merchant finally contacted me via text message. However, the merchant then told me that their location was much different than what's listed on their posting. I purchased the voucher for a location I thought was five minutes away from me, but it's actually forty-five minutes away from me. So, we started talking about when I could come in for a session and I have never been able to get a decisive response from them they are completely non-commital about scheduling an appointment. After another few weeks of this, I contacted Groupon customer service again. It was July 15th. I wanted a refund, but it turns out the vendor marked my voucher as being redeemed even though I have still not had a single appointment.I sent customer service screenshots of my full chat history with the vendor showing that I never redeemed it. They told me they would escalate the issue and have it solved within 7 days. It's now been another two weeks and they're refusing to refund my money and telling me I have to wait for them to do more research into the issue.They're just using stalling tactics so they can refuse to refund my money.This is a total scam. The merchant listed a false address. The merchant refuses to let me make an appointment. The merchant marked my Groupon as redeemed when it wasn't.All I want is my money back.

  Business Response

  Date: 07/31/2024

  Hi *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I sincerely apologize for the inconvenience and frustration this situation has caused you.
  
  I want to assure you that we take these matters seriously. I want to assure you that your issue has been escalated directly to the Merchant as of July 29, 2024. We are currently awaiting their response.
  
  We understand the urgency of your request and will notify you promptly via email once we receive an update from the merchant. Your patience and understanding during this process are greatly appreciated.
  
  If you have any further questions or need additional assistance, please do not hesitate to reach out to us.
  
  Thank you for your patience.
  
  Regards,
  *********************************
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 08/02/2024

   
  Complaint: 22061988
  
  I am rejecting this response because:

  This matter had already been escalated on July 15th, and you provided no resolution.

  I have sent multiple screenshots from text conversations with the merchant for your review.

  I was literally promised a refund by a customer service agent, only for another agent to later rescind that promise.

  A refund is long-overdue. 

  Sincerely,
  
  ***************************

  Business Response

  Date: 08/03/2024

  Hi *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I apologize for the delay and any inconvenience you have experienced regarding your refund request.
  
  I want to assure you that your case has been re-escalated to the concerned team for further review. While we typically receive updates quickly, please note that it may take up to 3-5 days as we conduct a thorough investigation with the merchants in the backend.
  
  We are working diligently to resolve this matter as quickly as possible. Once we receive an update, we will promptly inform you via email.
  
  Thank you for your patience and understanding as we work to address your concern.
  
  Regards,
  *********************************
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:07/29/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tried buying on groupon and was severely misguided the products were not there when arrived such as restaurants no longer excepted vouchers also movie tickets were I unacceptable as well. Not only could we not get Groupon to work properly but no vendors recognized them. Then the o e I thought was going to work the go cart and arcade for my sons and I they threatened for no reason and canceled and I didnt. Ask them to do that I actually told them that I called the place and they were the only ones that said if I have a barcode we were good then with out permission they canceled it while we were on vacation. That the short of it. Thank you for you help. They really need to be stopped its getting a lot of good families hopes up for affordable discount and then you get there and it so messed up you get frustrated and they it up just getting free money. (Scam)

  Business Response

  Date: 07/31/2024

  Hello ****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I apologize for any trouble and confusion with this.
  
  I reviewed your case details and see that your order for "Movie Ticket and a $50 Restaurant.com Gift Card" was towards online redemption. As indicated in the offer page:
  
  "After purchase, you will receive two codes: valid for the Restaurant.com eGift Card and movie tickets. Simply visit ***************************************** to enter these codes and claim your dinner and a movie package"
  
  Since you visited the restaurants and movies directly without redeeming your voucher, those were not accepted.
  
  Since you had indicated that you purchased these for a vacation, even though you had contacted our team past the cancellation window, we made an exception and provided an alternative in the form of Groupon bucks.
  
  Regarding your order for Go-Kart Rides, I'm unsure of your reference of threatening and cancelling without reason.
  
  After explaining in a chat that you were refunded $48.60 in total for your 2 vouchers, you had insisted hat you wanted a full refund of the $100 that you spent.
  
  Considering that, your second order was also cancelled. Unfortunately a refund in Groupon bucks is the most we're able to offer as an exception to your case. These bucks never expire, so you will be able to use them anytime.
  
  Thank you for your understanding.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:07/29/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased these tickets for this specific day as we were vacationing in ************** this weekend. The date was available on Groupon however Friday and Saturday are black out dates for the merchant and I could not use them. I have reached out to Groupon for a refund on several occasions. the two options were change the date (I don't live in ************** so the other dates available would not work.) Groupon credits, I have never used this company until now, I defiantly do not foresee using them in the future after this. I would be fine with all sales are final if the date I needed was available. I don't feel like this is my fault if they should be aware of what dates the vouchers a valid.

  Business Response

  Date: 07/31/2024

  Hi Dashona,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.
  
  Regarding your complaint: I am reaching out to address the issue regarding your voucher redemption. I understand that the merchant was unable to honor your voucher on the originally booked date due to it being a blackout date. I also see that they offered to let you use the voucher on another date; however, given that you are not in the state, redeeming it on an alternate date is unfortunately not feasible for you. I am sorry for the experience you had with us.
  
  To rectify this situation, and as previously promised, I have processed a refund for both orders #********** and #**********. I've issued a full refund to your original form of payment. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.
  
  We sincerely apologize for any inconvenience this may have caused and appreciate your understanding. If you have any further questions or need additional assistance, please do not hesitate to reach out.
  
  Thank you for your patience and for being a valued customer.
  
  Regards,
  ****************
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:07/27/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 22, 2024 I purchased a Groupon for carpet cleaning. When I tried to redeem it I was told by Green ****** Cleaning they would not honor it for area carpets. I have been unable to find a customer service phone number. When I tried to use their online portal they said I needed an account, but I don't have one. They never sent me a tracking number or receipt, but the money was taken from my bank account.

  Business Response

  Date: 07/29/2024

  Hello ********,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I'm sorry to hear that you had trouble reaching out support team.
  
  You can contact our team through the help section on our website. For your convenience, I've included a direct link: ***************************************************
  
  For your order, I've issued a full refund to your original form of payment. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.
  
  Thank you for your understanding.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:07/26/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 1st at 4.43 pm I purchased a Groupon for and oil change at ************************************************************************************************************************* And I purchased it with a guest account after the purchase I received no info or email just a charge and Ive been try to contact Groupon for the last 3 weeks and nothing so Im here

  Business Response

  Date: 07/29/2024

  Hello Andru,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I'm really sorry to hear that you had trouble trying to reach out support team. I will be sure to review it and corrected.
  
  In the meantime, I wasn't able to locate your purchase with the provided email address, ********************************.
  
  To locate your transaction, we will require some additional details. Ive provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.
  
  Thank you for your understanding.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:07/26/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Groupon for nail service at a local salon on 6/21/2024 for $120.70. Groupon had a 3-day cancellation period for the voucher and also a Groupon Promise on local services. I could not find any availability for the merchant at my availability outside of work hours until a week later on 6/28/2024. I tried to book a time on that day right away but kept getting error messages on the Groupon site. By the time I got to use my Groupon voucher, it was one week after I purchased it and 4 days later than the cancellation period. Despite my initial concerns and red flag about not finding an earlier time with the local merchant, I trusted the Groupon Promise on services.On 6/28/24, I went for my appointment with the merchant and had my nails done. It was supposed to be no-chip. That means that I would not have to come up with another $120 for the same service in the next 3 weeks at least! I just don't have that time and amount of money to throw around on nail service every week! The quality standard is at least a 3-week no chip and the reason it is that expensive. If I walked into a local salon on my own without Groupon as a third-party, that's what I would expect and if my nails started peeling the very next day or week, I would walk right back into the salon and they'd have it fixed, no questions asked!However, the very next day, I noticed a peel on one of my nails and by the third day, all the nails were peeling. It was a horrible eye sore. I called the merchant multiple times and didn't get a pick up or call back. So, I reached out to Groupon again on 7/4/24 to complain. Instead of Groupon upholding its Groupon Promise and reaching a fair resolution, I was offered a $25 credit to my account which I ****************************** should do the right thing. It's Groupon Promise states if I used a Local Groupon voucher before its promotional value expired and was disappointed by my experience, I should contact them within 14 days of voucher use and they'll make it right.

  Business Response

  Date: 08/01/2024

  Hello *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: Many apologies for the trouble.
  
  Regarding your request for a refund, I must reiterate that once a voucher has been redeemed with the merchant, we are unable to process a refund. This policy is in place to ensure fair and consistent treatment for all customers. I understand that this might be frustrating, and I apologize for any disappointment this may cause.
  
  To help rectify the situation, we have issued Groupon Bucks equivalent to the amount of your purchase as a one-time exception. These Groupon Bucks can be used towards any future purchases on our platform, providing you with the flexibility to choose from our wide range of offerings.
  
  I genuinely appreciate your patience and understanding in this matter.
  
  With care and kindest regards,
  Swagat B
  Manager | Groupon Customer Support

• Initial Complaint

  Date:07/25/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased three individual Groupons on 28 April 2024 for pancakes at ****************** in *******, ******. The cost of each Groupon was C$34.00, C$23.80, and C$14.00, respectively.On 15 July 2024, I attempted to use the vouchers at Fuwa Fuwa Pancakes. My attempt was using Groupon sent email (three total emails - one for each voucher), where each had a Redeem Now button. With the merchant present, I hit the 'Redeem Now" button and it took only to the Groupon main website. It did not provide a barcode, QRC, or any information that the merchant could use to should that the voucher was redeemed. I did this same step with all three emails and received the same results - no codes, QRCs, no way to redeem the voucher.With the merchant, we confirmed that the vouchers are valid until 24 October 2024. After not being able to use the vouchers, I purchased the Fuwa Fuwa pancakes at regular price and without any Groupon vouchers. I then emailed Groupon about the situation.On 17 July 2024, ***** from Groupon Customer support replied to my email and stated that, in their system, they could 'see' that I tried to redeem the vouchers without success and even that I bought the merchandise without use of the vouchers. They also stated that, although the vouchers were still valid, that the refund policy was only valid for 3 days after date of purchase (i.e., refunds were only possible 01 May 2024) and, as a result, there was no further action that Groupon would take. My vacation is over, I have returned to the ***, and I have C$ ***** in Fuwa Fuwa Pancake vouchers that are only valid in their Candian locations, which is 700 miles from and therefore, essentially unusable.It is illogical that Groupon would make a voucher valid for 6 months but only allow refunds for 3 days. Further, my inability to use the voucher was due to a Groupon technical issue with their email and its Redeem Now function, which Groupon sees in their system and acknowledges that occurred.

  Business Response

  Date: 07/27/2024

  Hi ****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.
  
  Regarding your complaint: I hope this message finds you well.
  
  I wanted to reach out regarding your recent orders #**********, #**********, and #**********. I understand that you encountered an issue with the ** code and were unable to use these orders. I sincerely apologize for the inconvenience this has caused.
  
  According to our redemption instructions, alternatively the voucher would have been printed and presented upon arrival at the merchant's location. Given the difficulties you've experienced, and acknowledging that you no longer wish to use the voucher, I have processed a full refund for all three orders.
  
  The refund has been credited as Groupon credits to your Groupon account. The credit is available to spend immediately and will never expire against almost anything on our site. You can see your available credit in the top-right corner of your My Groupons page, where it says 'Groupon Credits balance'.
  
  When you're ready to use your Credits, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Credits in your account will be deducted from your total.
  
  If you have any further questions or need additional assistance, please dont hesitate to reach out.
  
  Thank you for your understanding and patience.
  
  Regards,
  ****************
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:07/25/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 60 minute massage with lomilomirelaxinghands on Groupon. When I tried to schedule the phone number given went straight to a voicemail that is full so I could not leave a message. I tried over several days time. I googled the number and it comes up as an ****** Service!!? With lots of nasty pictures. The website linked from Groupon doesn't work. I googled the company and found a website with a different number. I called that number and it didn't work either.I tried to submit a complaint to Groupon **************** and after filling in the form and agreeing to use chat, I was blocked from support. I can't load it anymore. I cleared cache, rebooted my phone, all I get is "there is a problem loading this page"I just want a refund.

  Business Response

  Date: 07/27/2024

  Hi ********,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.
  
  Regarding your complaint: I hope this message finds you well. I sincerely apologize for the inconvenience and frustration you've experienced with scheduling your massage appointment and the issues you encountered with the contact information on the website.
  
  After reviewing our records, I am pleased to inform you that your refund was successfully processed on July 25, 2024. I have sent you a direct email with specific instructions regarding the refund. Please check your inbox for further details.
  
  If you have any additional questions or need further assistance, please feel free to reply to my direct email, and I will be happy to help.
  
  Thank you for understanding!
  
  Regards,
  *********************************
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 08/04/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, although the refund came the day after the response, not the day before as indicated in the response.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:07/25/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 19, 2024 I purchased a voucher from Groupon *** for a 3 hour cleaning service to be provided by Cozy Maid for a total of $79.52.The Groupon voucher came with details to schedule the service online via the Cozy Maid website. I scheduled the cleaning to be completed on 7/25/2024 10:00AM - 1:00PM and I received a confirmation that my cleaner would be ******* and they provided a bio and a contact number for *******. On the morning of the cleaning I received a confirmation text at approximately 8:45AM that ******* would arrive at 10AM and then a few minutes later I received a message that my appointment was rescheduled for 5:30AM that same day - it was already over 3 hours passed this time so I was confused. I sent text messages and attempted to call the number that I was provided but neither modes of contact went through. I also responded to a message that I had received from Cozy Maid HQ to try and clear up the confusion and see if I could reschedule the appointment. I did not receive a response and when I went into my Cozy Maid account it said that my cleaning was completed and my voucher was used. I was not able to contact anyone via the website or phone numbers and Groupon's website was down. I would like a refund for the $79.52 as I do not trust that Cozy Maid's is a legitimate cleaning business and Groupon should be responsible for vetting the businesses that they sell services for,

  Business Response

  Date: 07/27/2024

  Hi *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.
  
  Regarding your complaint: Thank you for reaching out to us regarding the issues you experienced with your recent cleaning service voucher from Cozy Maid. I understand the inconvenience this situation has caused, and I appreciate the detailed information you've provided.
  
  We understand your frustration and are committed to resolving this matter promptly. I am escalating your claim to the merchant for further review. Please be patient while we work on resolving your issue. You will receive a response as soon as possible.
  
  We appreciate your feedback about the vetting process for businesses on our platform. Rest assured, we are taking your comments seriously and will work on improving our vetting procedures to ensure that our customers receive reliable and high-quality service providers.
  
  If you have any further questions or concerns, please feel free to reply to this email or contact our customer support team directly at ******************************************
  
  Thank you for your patience and understanding.
  
  Regards,
  ****************
  Manager
  Groupon Customer Support