Business Profile

Ecommerce

Groupon, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,855 total complaints in the last 3 years.
1,327 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/01/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a groupon for 3 platelet rich facials . Upon going to merchant to redeem they said they have told groupon they are not honoring the vouchers any longer and for me to contact groupon for a refund. I have spoken with groupon several times on chat and they told me to wait 7 days for a resolution and now its two days and now they said 3. I spent 200 on a service that is not being honored and want a refund. This is fraud that groupon knows someone is no longer offering services but still selling vouchers for that merchant and when you can not redeem groupon will not refund you.
Business Response
Date: 08/03/2024
Hi Hokte,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.

Regarding your complaint: I understand your concern regarding this order #**********. I am sorry for the experience you have faced with this order.

Upon checking, I could see that your issue has been already escalated to the concerned team in case #******** but, unfortunately no appropriate update has been provided. I am sorry for that. In this situation, I am forwarding this request to the concerned team to investigate on this as priority and revert back to you with an update.

I request your understanding and patience in this matter. Please do not hesitate to reach us back, if there is anything else, I can help you with.

Thank you for understanding!

Regards,
****************
Manager
Groupon Customer Support
Customer Answer
Date: 08/05/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

Hokte Madrid
Initial Complaint
Date:08/01/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was hacked and someone used my Groupon bucks and purchased and used the Groupons on the same day. The hacker changed my email to her email. I tried to contact Groupon via chat. I have email copy of the charts. I have screen shot of the hackers email. I never heard back from Groupon and I tried to email them a few times. I asked for a real phone # but they will not supply it. So everything is gone even Groupons that have expired and I still am eligible for the cash value. I have no way of getting in touch with them. One attachment under my name has hackers email - one of the chats included and one of the many purchases I was able to see before they changed email
Business Response
Date: 08/03/2024
Hi ***,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.

Regarding your complaint: I understand your concern regarding your account which has been hacked and changed your email address to ****************************** I am sorry for the inconvenience you have faced.

In this situation, upon checking, I could see that our team have tried to restore your account with original email address ********************* but has you have created a new account on same email address, the process got failed as duplicate account. Hence, to try restoring it again, I have deactivated your temporary new account ******************** which has no orders yet and I have escalated it to the concerned team to reactive your original account.

I will be updating you once I hear back from the concerned team. I request your understanding and patience in this matter.

Please do not hesitate to reach us back, if there is anything else, I can help you with.

Thank you for understanding!

Regards,
****************
Manager
Groupon Customer Support
Customer Answer
Date: 08/06/2024

Complaint: 22076571

I am rejecting this response because: there was no mention of the loss of my Groupon bucks which were used and I have not heard from Groupon on how to get my money back and how to get back into my account.

Sincerely,

*********************
Business Response
Date: 08/09/2024
Hi *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.

Regarding your complaint: I want to extend my sincere apologies for the trouble you have experienced. Upon reviewing the issue, I am pleased to confirm that our team has successfully restored your account. The unauthorized email address ******************************* has been replaced with your own email address *********************

Additionally, I have sent a password reset email to ********************* Please use this link to update your password and ensure that your account remains secure.

Regarding the unauthorized orders, we are committed to resolving this issue promptly. To assist with the refund process, could you please provide the order IDs or deal names associated with these unauthorized transactions? This will help us investigate and process the refund to your Groupon credits efficiently.

Thank you for your patience and understanding throughout this process. If you have any further questions or need additional assistance, please do not hesitate to contact us.

Regards,
****************
Manager
Groupon Customer Support
Customer Answer
Date: 08/12/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
Date:08/01/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello, my name is ********, I made a purchase on Groupon in July, which I can't use because the code on the voucher is not accepted on the product's website. I have contacted Groupon several times and they have not resolved my situation. I have been trying to resolve this situation since July. The customer service is terrible and no one will resolve anything. They have already informed me of other codes that are not accepted. The voucher will expire and I can't use the service I purchased. Groupon also doesn't want to refund my money. I really need help with this, because the customer service is bad and there is no one competent to resolve my situation.
Business Response
Date: 08/03/2024
Hi ********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.

Regarding your complaint: I hope this message finds you well. I want to extend my sincere apologies for the delay you've experienced regarding your refund request from June. I understand that you have been facing issues with your codes, and I regret the inconvenience this has caused.

As a company, we are committed to providing excellent service to both our merchants and customers. Upon reviewing your case, I see that the deal you purchased is classified as a Live deal, which means that refunds generally require confirmation from the Merchant. This is why we are currently working to escalate the issue and coordinate with the Merchant to investigate further.

Unfortunately, the process has taken longer than anticipated, but please be assured that your request has not been forgotten or ignored. We are actively working on case #******** and will keep you updated on our progress. Your patience and understanding in this matter are greatly appreciated.

Rest assured, our team is diligently following up on your request and I am personally following up on the update/investigation, and we will get back to you with an update as soon as possible.

Thank you for your continued patience.

Regards,
****************
Manager
Groupon Customer Support
Initial Complaint
Date:07/31/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On June 13, 2024 between 6:05 - 6:12am someone got into my Groupon account and made $302 worth of purchases. Then they changed the email on the account, and I did not have access anymore. That afternoon I chatted with ****** from Groupon, and contacted Discover. Opened a dispute case with Discover, and uploaded information. Groupon agrees that this was a fraudulent transaction. The fraudulent purchases were for items in **********, and they changed my email. Discover opened the case, then sent a letter July 15 saying that the purchases were valid, and I need to pay them. When I called, they said Groupon sent them information saying they were going to give me Groupon Bucks. Today I tried to contact Groupon. (IMPORTANT TO NOTE THAT THERE IS NO PHONE NUMBER FOR THEM. THE LISTED PHONE NUMBER YOU HAVE GOES TO A MEDICAL ALERT DEVICE. i TRIED 2 OTHER NUMBERS THAT WERE NO LONGER IN SERVICE. THE PERSON ON CHAT SAID WHEN I ASKED TO SPEAK TO SOMEONE, "I understand that you may have some questions or concerns that you would like to discuss over the phone. However, I regret to inform you that we do not currently have call services available.") I gave groupon my dispute number, and asked for a refund. They said they cannot give me a refund, but also were not able to report any information regarding their contact with Discover, and do not have anything regarding Groupon Bucks on file. They keep telling me to contact my financial institution. If I could have Groupon tell Discover that they did not refund or even give me vouchers, then I could get paid from Discover. But Groupon will only tell me now to contact my financial institution. I have emails and chats, and screen shots of what was purchased. I will link below. I told them I'd be contacting you all. I'd like to get a refund for $302, and I'd also like people to know that they are not running like a business should- no phone numbers or managers. Inaccurate numbers on file with BBB, Discover and online.
Business Response
Date: 08/03/2024
Hi ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.

Regarding your complaint: First and foremost, I want to extend our sincerest apologies for the frustration and inconvenience youve experienced. I understand the difficulties youve faced with the fraudulent transactions on your Groupon account and the subsequent challenges with your financial institution.

Regarding your recent communication with us, I want to clarify that as you have already filed the charge dispute with your financial institution, then the next step will be to work with them directly to determine a resolution.

Please reach out to your financial institution to work on the dispute raised or close the dispute and reach us with the dispute closure email from your respective bank to proceed further.

Once again, we apologize for the inconvenience caused. If you have any more questions or need further assistance, please do not hesitate to reach out to us.

Thank you for your understanding.

Regards,
*********************************
Manager
Groupon Customer Support
Customer Answer
Date: 08/07/2024

Complaint: 22073168

I am rejecting this response because: Groupon is replying that it is in the hands of my financial institution (Discover), however Groupon reported to Discover that they paid me in Groupon Bucks, but did not actually give me any voucher or refund. They are misrepresenting their actions, and therefore I am not able to receive any compensation for the fraudulent charges. Discover cannot reimburse me because they have been told I have been reimbursed.

Sincerely,

*******************
Business Response
Date: 08/09/2024
Hi ******,

Thank you for reaching out to us through the Better Business Bureau. We apologize for any confusion or inconvenience you have experienced.

After thoroughly investigating the issue, we have confirmed that the dispute is still open on our end.

If your financial institution has indeed closed the dispute, we kindly request that you obtain and forward a confirmation letter/ email from your respective bank stating that the dispute has been closed. This will help us address the situation more effectively and ensure that your concerns are resolved.

Please send the confirmation to us at your earliest convenience. If you have further questions, do not hesitate to reach out.

Thank you for your patience and understanding.

Regards,
*********************************
Manager
Groupon Customer Support
Customer Answer
Date: 08/18/2024

Complaint: 22073168

I am rejecting this response because: Groupon will only look at this issue if Discover closes the investigation. If that happens, I am open to Groupon rejecting the request for a refund. I have sent the attached email to Groupon, hoping it will suffice.
What I need: I need for Groupon to either refund me, or tell Discover that they have not refunded or reimbursed me in anyway. Their contact with Discover (saying that they gave me vouchers that they did not give me) is the reason Discover cannot help me. I am still just looking for a refund of $302 that was fraudulently stolen.

Sincerely,

*******************
Business Response
Date: 08/23/2024
Hi ******,

Thank you for reaching out to us through the Better Business Bureau. I want to extend my sincerest apologies for the frustration and inconvenience youve experienced.

At Groupon, our customers' security is our top priority, and we use industry-standard tools to ensure your information is safe and protected.

As an exception in this case, I have issued $302 in the form of Groupon Bucks. These Bucks can be used immediately, never expire, and are valid for use on almost anything available on our site.

When you're ready to use your bucks, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of bucks in your account will be deducted from your total.

Thank you for your understanding, and once again, our sincerest apologies for the inconvenience caused.

Regards,
*********************************
Manager
Groupon Customer Support
Customer Answer
Date: 08/26/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************
Initial Complaint
Date:07/31/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had been using Groupons for years. They changed their policy so you can't get a full money refund, which I was unaware of. I purchased a Groupon for a little over a grand a year and a half ago for fillers. After attempting to use the Groupon, I was told by the office that I did not need filler. I used Klarna and was unable to get a refund through Groupon, being told that it was against Groupon policy to return my money. So I paid off this loan I took from Klarna for a Groupon for a service I did not need, which also affected my credit score. That is the first issue. As I've tried to use the remaining amount of Groupons, I had various health issues in the last year that prevented me from doing the Tennis lessons and dance lessons. The availability to schedule botox, which after getting a second opinion turns out I didn't need anyway, was extremely limited. It was hard to schedule an appointment for sugaring as well. I was told by the spy musuem that my tickets were good for a year, but I see it has been marked as redeemed. None of these things were within my control. I have credits for services at businesses I cannot use because they are "expired" and its ridiculous. That's $416.25 of "credits" but just translates to $416.25 of my hard earned money that I cannot get back, and if Groupon did give it back I would be FORCED to spend it on Groupon services. The whole thing is a scam. I want a full refund of my $416.25 in cash. I don't want anymore Groupon credits for services that I can't schedule. This type of policy is why people stopped using Groupon in the first place.
Business Response
Date: 08/01/2024
Hi *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I sincerely apologize for the frustration and inconvenience you've experienced.

To assist you further, I have sent you a direct email requesting additional information about your vouchers. This information is crucial for us to locate and review your order accurately. I kindly request you please respond to that email at your earliest convenience.

Your cooperation will help us to address your concerns more effectively and work towards a resolution that meets your needs.

Thank you for your understanding and patience. Please feel free to reach out if you have any other questions or need further assistance.

Regards,
*********************************
Manager
Groupon Customer Support
Initial Complaint
Date:07/31/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
7/26/24 I ordered/purchased 3 sets of two premium paint night classes (six classes total) on demand for a total of $225. I was sent by groupon three different redemptions codes, one for each set which were all ordered at the same time. Fine print said free shipping for orders over $99. i went to redeem my voucher on Paint Nite, it said I could only redeem on voucher at a time per class. As a result, i would then have to pay $12 for shipping each time because each with each class being separate, it did not meet the $99 free shipping. I contacted Paint Nite and they said it was not their issue but to go back to GRoupon, which I did. I uploaded a copy of my chat and a copy of groupon's fine print document. No where does it say the voucher is for one class, no where does it say only on voucher can be redeemed at a time, and in their own writing, shipping is free for over $99, which i met at the initial order. I asked for refund but told since after three days refund period (mine was four days after), can only offer groupon bucks. That is for a standard return but this is clearly misleading false advertising and I did not get what i paid for.
Business Response
Date: 08/01/2024
Hi *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.

Regarding your complaint: I understand your concern regarding this order #**********. I can see that in fine print, it is mentioned as free shipping above $99 but on our site, the maximum amount with the deal option was offered with $75. Sometimes, the merchant offers deal options for above $99 directly on their website, but not on the Groupon site. So, those conditions have been included. Hence, you got confused with the quantity's total amount. I apologize for this trouble and have forwarded your feedback on this to the concerned team.

As you are our valuable customer, I do not want to make you upset. To make things right, I have issued a full refund to your original form of payment. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.

I appreciate your patience and understanding in this matter. Please do not hesitate to contact us, if there is anything else, I can help you with.

Thank you for understanding!

Regards,
****************
Manager
Groupon Customer Support
Initial Complaint
Date:07/30/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a voucher on Groupon for an online real estate course offered by ************************* The course was advertised as a work at your own pace online course. After I paid Groupon for the course, I recieved a voucher and a link to the ***************** Online Portal where i could view the course schedule and materials. This is when I first learned about the mandatory zoom class that was not disclosed in the course description provided by Groupon. This required course schedule conflicted with an existing commitments I had, rendering me unable to attend. Groupon's solution to this debaucle was to extend the voucher to 10/27/2023 to wait for the school to offer the zoom course at another time. I explained that my employer required I complete the course by the end of 2023. The zoom course was never offered again and the voucher expired. I requested Groupon provide a refund or credit that I could use towards another online real estate course, but they refuse. Their reason being that they gave me the time extension. Despite several complaints lodged with Groupon, their only action was to update their course description to reflect the previously omitted information. This does not resolve my issue. This just covers Groupons ***.I am asking that Groupon make this right by providing a credit that I can use towards another online real estate course that fits my schedule and or provide a refundof the $299 so i can apply it to a real estate course elsewhere.
Business Response
Date: 08/01/2024
Hi ****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I sincerely apologize for the inconvenience youve experienced with the real estate course voucher.

As an exception, we have issued a refund in the form of Groupon credits to your account. These credits are available immediately, do not expire, and can be used against nearly any purchase on our site. You can view your available credit in the top-right corner of your My Groupons page under 'Groupon Credits balance.'

When you are ready to use your credits, please ensure they are applied at checkout. Please note that only the amount you originally paid for the voucher will be refunded. Any additional discount codes applied to your order (e.g., additional 10% off by applying this code) will not be included in the refund as per the terms of the promotion.

If you need further assistance or have additional questions, please feel free to reach out.

Thank you for your understanding and for giving us the opportunity to resolve this matter.

Regards,
*********************************
Manager
Groupon Customer Support
Initial Complaint
Date:07/30/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On July 26th, I originally purchased 3 adult, 2 child tickets to *****************, *********. Waited a bit for order to process and for some reason refunded order(still waiting for that to go back to card$708.00 order #**********) I attempted to purchase again, but this time I ordered 3 adult tickets. Waited a bit, order still processing. Card was charged for $432. Waited a couple hours, still processing. Contacted Groupon and they told me transaction was successful, I should be able to get my tickets, but I explained to them that it kept saying order processing. They told me to log out, log back in. Try on another device etc. Every single day since they I have contacted them and no one seems to be able to help. They told me they will escalate issue and I should hear back via email. I get email days later saying transaction went through and I should be able to get tickets. Again Im unable to get tickets. Get in contact again. still wont do anything. Please help. Reservation for tickets is set for August 7, 2024. Either want a full refund or tickets. Please help.
Business Response
Date: 07/31/2024
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry to hear that you're having some trouble accessing your tickets.

I checked your case history and can confirm that this has already been escalated on our end. Our team will get back to you with an update as soon as possible.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 08/06/2024

Complaint: 22067411

I am rejecting this response because:I have been reaching out to them day after day, multiple times a day and they keep telling me same thing, we will escalate issue and someone will get back to me. And nothing. I purchased Universal Studios Hollywood tickets on the 24th of July with reservations for the 7th of August, which is tomorrow . My card was charged, and I still dont have my tickets. They have told me issue would be resolved in 3 days , then 3 to 5 days, then 2 hours, then yesterday they told me tickets will be available 24 hours before event. Now today they said 10 hours!! I am very disappointed and frustrating that after 2 weeks, they havent resolved issue. If I cant get tickets issued today for event reserved for tomorrow , I can expect a full refund! This is a family trip we have looked forward to, only to be faced with lots of frustration and no help!!

Sincerely,

*******************************
Business Response
Date: 08/08/2024
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry for any continued trouble with this.

As confirmed in our email to you yesterday, a technical issue prevented the fulfillment of your order.

In this case, we've issued a full refund to your original form of payment. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:07/30/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had purchased a Groupon for a month supply of medication. There was little or no contact from this facility during my month of medication. The medication did not work so I had canceled the service with them. I had no intention of continuing. They attempted to charge my credit card which my credit card company stopped as fraud and I had messaged them advising. I was no longer continuing again. They have now sent me to collections for medication I never received and services. I never agreed to
Business Response
Date: 08/01/2024
Hi *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: Thank you for providing detailed information about your situation. I apologize for the frustration and inconvenience youve experienced.

After reviewing your case, we have confirmed that the voucher was marked as redeemed on July 23, 2024. This indicates that the merchant processed the medication delivery based on the vouchers redemption status.

To resolve this issue, I recommend contacting the merchant directly for further assistance. They should be able to provide more details and help address the matter.

If you need further support or have additional questions, please do not hesitate to contact us.

Thank you for your understanding.

Regards,
*********************************
Manager
Groupon Customer Support
Customer Answer
Date: 08/06/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:07/30/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased these two Groupons and have not been able to redeem them and after numerous requests to remedy the situation, Groupon has failed to respond to me.
Business Response
Date: 07/31/2024
Hi Leta,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I hope this message finds you well. I sincerely apologize for the inconvenience you have experienced with redeeming your Groupons.

Given the circumstances as an exception, we have issued a refund in the form of Groupon credits to your account for both of your orders: [Order #********** and Order #**********]. These credits are available for immediate use, never expire, and can be applied to nearly anything on our site.

You can view your available credit in the top-right corner of your My Groupons page, under Groupon Credits balance. When you're ready to use your Credits, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Credits in your account will be deducted from your total.

Thank you for your patience and understanding. If you have any further questions or need additional assistance, please do not hesitate to reach out.

Regards,
*********************************
Manager
Groupon Customer Support

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