Business Profile

Ecommerce

Groupon, Inc.

Headquarters

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Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,855 total complaints in the last 3 years.
1,327 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/04/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought two Groupons for a mani pedi for my wife. We made an appointment with the business The Cure because we were going to a wedding and my wife wanted a pedicure. The stylist canceled due to illness and my wife was forced to go someplace else that was more expensive. Groupon refused to refund me even though I was not the one who cancelled. I have proof in writing it was the business. I understand they dont refund after 3 days but they represent the business and should do the right thing by the customer especially since my wife had to spend more money. What if we were from out of town- the business and Groupon would just get to keep my money? Not right. Unethical at best.
Business Response
Date: 08/06/2024
Hi *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I hope this message finds you well. I apologize for the inconvenience you've encountered.

After reviewing your email, I am unable to locate any account associated with the email address *********************** in our system. To assist you further, I have sent an email to you directly requesting additional information to help locate your purchase.

I kindly request you to respond to the email at your earliest convenience with the requested details. This will enable us to investigate the issue and work towards a resolution.

If you have any additional questions or concerns, please feel free to reach out to us. We are here to help and want to ensure that we address this matter promptly.

Thank you for your understanding and cooperation.

Regards,
*********************************
Manager
Groupon Customer Support
Initial Complaint
Date:08/04/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
4/24/24 purchased universal studios tickets through Groupon for 3. Cost $717.00. I didn't receive the initial tickets and I checked bank and groupon and it appeared the transaction failed. So I Re submitted and then identical charges hit my bank 24 hours later. Groupon has repeatedly declined to reimburse my money even though this was clearly an identical charge for identical people on the identical days. The tickets had to have the individual person name to each ticket and they were only good for the exact day of order. I even asked my bank to try to get reimbursed and Groupon has repeatedly refused to reimburse to bank or myself as well. Groupon complaint # ********
Business Response
Date: 08/07/2024
Hello ********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I apologize for any trouble you encountered with this purchase.

I reviewed your order details and wasn't able to find any credit card decline at the time of purchase. Both the transaction were confirmed immediately and processed.

Additionally, please note that your purchase was for tickets to visit *************************** on 4/24/2024. These tickets do not hold any value past the reserved dates.

However, your first contact with our team was on 06/17/2024, which was a couple of months after the tickets had expired.

Unfortunately, at this time we're no longer able to review this case further and process any refunds on your transaction.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:08/03/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
4 orders placed on my account August 3rd, 2023 that are fraudulent. I haven't used my groupon account in a while. These are unauthorized.Order # ********** Order # ********** Order # ********** Order # **********
Business Response
Date: 08/05/2024
Hello *********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry to hear that there was unauthorized purchase made on your account.

We will escalate this matter to our internal fraud department for further investigation. In order for us to do that, we need some additional details for verification.

Ive provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:08/03/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
July 29, 2024 Amount of transaction, $99.64 each. On Monday we purchased an excursion for a Dolphin Tour on Groupon for 3 adults and 4 children that took place on July 30, 2024 at 3:30 pm. While submitting the transaction, there was an error message and it told us the transaction could not go through and to refresh the page and try again and we did this. After the second time the transaction went through and I went in to check my bank account to make sure it was paid for that is when I noticed two transactions pending for the same amount. We immediately contacted Groupon to tell them of the incident and to refund us $99.64 for one of the transactions. Groupon refused to refund the money and offered a Groupon buck. We said we did not want the Groupon bucks and wanted our money back since this was a fault with their website. They still refused to refund the money back to my card. I checked the Groupon on the site under my account and it is showing as used. We only used (1) of the event tickets and did not use both of these tickets which were both for the same date, time, and amount of people. We did contact the business, and they said they would issue a refund back through Groupon as we told them what had happened with Groupon at this time we also removed (1) adult from the ticket, but to date, none has been issued. I have attached the chat transcript with Groupon and other documents to support what transpired.
Business Response
Date: 08/05/2024
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I apologize for any trouble you encountered in this case.

I reviewed your purchase details but wasn't able to find any error with processing on them.

Since you had purchased 2 of the same deals, though it was final sale our team understood your situation that you will not be able to use both the orders, so they made an exception for you and offered Groupon credits.

We have not received any further communication from the merchant for a cancellation of your tickets.

In this case, I've escalated your issue from our end so our team can contact the merchant for you.

As soon as we have an update from them, we will get back to you.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 08/07/2024

Complaint: 22088182

I am rejecting this response because:
I did not purchase 2 of the same deals, there was a glitch in the Groupon system, and it stated that the first transaction did not go through, and it told me to retry submitting it again not knowing that this was charging me twice. This was not a mistake on my part, and I notified Groupon immediately about this issue. After researching transaction history online for other consumers, I found that this is a common problem with the Groupon website.

And I am still confused as to why both vouchers are showing used, there were only 2 adults and 4 children in our party who attended this event on Tuesday, July 30, 2024, at 3:30 pm and there were more than 10 other people on the tour who can verify this information. Not both vouchers were used.

Sincerely,

*******************************
Business Response
Date: 08/08/2024
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: Thank you for getting back.

As discussed in our last response, we have escalated your request further. Since you indicated that the merchant had agreed to refund one of your order, we've reached out to them on this.

As soon as we hear back from them, we will follow up with you.

Regarding the redemption status of your order, since these are tickets, unlike a regular voucher they do not hold any value past the reservation date and are considered used.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:08/03/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
************************* S: There is no option to cancel it too as it has been already redeemed and credits processed to your account. ******: Yes that's what i was trying to buy offf her gift card ******: So do i have to report it from the 3rd party app as a. Error because she wasn't advised it would take her entire balance off her card ************************* S: Please be informed you can't purchase any gift cards using Groupon bucks.************************* S: You can purchase via other payment method.******: That's the issue it wasn't advised before hand Nitaki: It wasn't advised the enitore gift card amount would go to the account ************************* S: I am really sorry once a gift card is redeemed it would entirely gets transferred to one account. It won't get be done partially.************************* S: So there is no option to proceed further on this.************************* S: I apologize for the inconvenience you've experienced.Nitaki: Can i have a email copy of chat ************************* S: Yes, you would receive the chat transcript to your email address once it is ended.************************* S: Please let me know if you have any questions or if I can be of further assistance.Nitaki: How do i file a complaint ************************* S: We are the maximum level of Escalation process to handle the issue.************************* S: There is no option to escalate it further.******: I understand i want to know how to file an complaint ************************* S: Your complaint has been already filed and transferred to the Supervisor escalation.Nitaki: This issue isn't resolved ************************* S: We have searched on this issue with the internal resources and advised the solution on it.************************* S: So there is no option to escalate or proceed further on this issue. A gift card was purchased and used one account it wasn't advised the entire gift card balance would be removed from the gift card. I was declined being able to file a complaint. For the false advertising of the product.
Business Response
Date: 08/05/2024
Hello Nitaki,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I apologize for any trouble you encountered with this situation.

I do understand your concern, but please note that the gift card was redeemed as per the terms of use.

On the original page where the gift card was purchased(**********************************************************), the Fine Print does indicate that "Upon redemption, the entire balance of the gift card is deposited to your Groupon account. Gift cards are not reloadable and cannot be redeemed across multiple Groupon accounts."

You can also check the gift card terms and conditions page here: **********************************************************

Our team has noted your concern as a feedback, however we're unable to escalate this as a complaint because there is no terms of service violation in this case.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 08/06/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that there is no resolution seeing as the person the receiving the gift card has no knowledge of this, in addition to the gift card is through Groupon but can't be used towards "ALL" Groupons which defeats the purpose of get a a Groupon gift card to purchase Groupons. This complaint will never be resolved accordingly and I shall close this complaint.

Sincerely,

Nitaki Bright
Initial Complaint
Date:08/03/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I first found out my credit card was used through the Groupon website by someone purchasing Groupons in *** 2 different states. This was kind of resolved, but still scared to leave my credit card info on Groupon due to this experience I have Groupon bucks, my niece is getting married in 3 weeks so wanted my hair done, and thought Id give ********************** another try. I entered my credit card details took advantage of the discount code and tried to purchase the Groupon numerous times using my Groupon bucks and 2 different credit cards.I asked them to please check if they could help me I was told someone would get back to me. No one ever did.I have Groupons that can still be used which Id like a refund for and the Groupon bucks back on my credit card as I dont trust Groupon anymore.
Business Response
Date: 08/04/2024
Hello ********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I apologize for any trouble with this situation.

Upon reviewing your account details, I see that your recently transaction were unsuccessful as they were stopped as potentially unauthorized. This also includes purchases that do not comply with our terms of use.

I noted that the account in question is under a different email address than the one provided with this complaint, ******************* instead of ****************************

Please note that each customer is only expected to create and use one account. Your order cancellations might have occurred if you're using multiple accounts at once.

Your issue was successfully escalated as confirmed by our agents. Your account will be reviewed and our team will get back to you within 2 business days from the escalation.

Unfortunately, we will not be able to refund all your available vouchers for a refund to your card. I can check for any eligible purchases that we can make an exception on to get you Groupon bucks.

Please let me know if you'd prefer that.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 08/05/2024

Complaint: 22086280

I am rejecting this response because:
I traded in a voucher and tried to purchase a Groupon only to find nothing has been resolved and I was refunded the money again. I have a lot of money in vouchers with Groupon. But due to the fraud previously in my account and now wanting to use my Groupon credits and pay the difference by card, which Im unable to
Im very disappointed and frustrated

Sincerely,

*******************************
Business Response
Date: 08/07/2024
Hello ********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry to hear that you're still having trouble with this. But it looks like you did not wait for the previous escalation to be completed.

We had previously addressed your concern on the 4th of August and had requested you to please allow 2 business days for our team to review and sort out the issue with your account. However the order you're referring to as being failed again was made on the 4th of August, before the account issue was reviewed and any further communication was sent from our end to proceed with a new order.

Our internal team has resolved your account yesterday and a confirmation on the same was sent to you under the case 74201881.

You will be able to proceed with a new purchase now. I also request you to kindly delete any additional accounts you have created on our website. As discussed previously, you're only allowed to have one account. Maintaining multiple accounts may cause issue again in the future.

You can do this by heading to our Privacy Portal make sure you're signed in to the duplicate account first, rather than the account you'd like to keep--and selecting "Delete all my data," and then confirming when you're ready. If you have other vouchers or Groupon Credits there, be sure to use those first (or you can print the other vouchers), as they'll be permanently erased when the account is closed.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 08/14/2024

Complaint: 22086280

I am rejecting this response because:
My purchase was refunded again and Im not able to use the money sitting with Groupon
Sincerely,

*******************************
Business Response
Date: 08/20/2024
Hello ********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: Thank you for reaching back and I apologize for the continued trouble with this. I understand that you may be feeling frustrated and disappointed, but please know that your concerns are important to us, and we take them seriously.

We have addressed all issues preventing you from placing this order. We kindly ask you to consider trying to place the order again using a different payment method. If an alternative payment method is not available, we suggest removing the previously added card details and then re-adding them before attempting the purchase.

If the issue persists and you are still unable to purchase the deal, please reply to this email, and we will make it our top priority to assist you further. We are fully committed to providing you with the best possible service. If there is anything else we can do to assist you, please do not hesitate to let us know.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 08/21/2024

Complaint: 22086280

I am rejecting this response because: I tried using just the credit available in Groupon and other cards.
this is taking way to long and too much time !!

Sincerely,

*******************************
Initial Complaint
Date:08/02/2024
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On July 4, I placed an order that never arrived. I have sent several requests to customer service to look into the order, but I have not received the order nor have I been contacted.
Business Response
Date: 08/04/2024
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I apologize for the inconvenience you encountered with this order.

I reviewed your account details and see that you have send requests to this merchant on 10/7, 28/7 and 1/8.

Since your initial request was within the delivery window, the merchant had requested to wait. And I also confirmed that they have responded to all 3 of your requests.

For the later two requests, as the order was not delivered on time, the merchant had informed you that the package might've been lost in transit, and they have offered you a replacement.

Your updated shipping details was requested by them to re-ship your order, but it looks like their responses are missing your inbox.

I request you to kindly check your emails again, possibly also the spam folder to make sure their merchant responses are not ending up there.

Your case IDs are: ******** and 74176749

Both of these requests are currently pending, awaiting your response. Please provide the merchant with the requested details and they will re-ship your order as soon as possible.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:08/02/2024
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered two dresses from Groupon on July 31, 2024. Immediately after I placed, I noticed that they have my incorrect home address. I emailed customer support letting ********************** know that they have an incorrect address. I live at ******************************************************** and they continue to respond that they will ship my dresses to a Maryland address. I have emailed them 3 times and the three times they continue to respond that they will send my dresses to ********. I have not lived in ******** since 2018! I am just so frustrated with the incompetence of Groupon Customer Support.
Business Response
Date: 08/04/2024
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry to hear about the trouble with this order.

I understand that you have moved and do not live in ******** anymore, but it looks like you selected this address for your delivery at checkout by mistake.

Unfortunately your package have already been shipped and on their way to the provided address. At this time, we will not be able to stop the delivery.

The packages are returned back to the sender as not deliverable, we will be happy to work on refunding your order in full.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:08/02/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 06/25/2024 I purchased two Groupons for **************** in ***********, **. When I went to use the Groupons on 07/02/2024, Great Wolf refused to accept them and said that I would need to repurchase through ****************, which I did. I tried to reach out to Groupon to get a refund for the voucher I was not allowed to use on 07/02/2024, which they denied. I tried reaching out to my bank (US Bank) to dispute the charge and they also did not allow that. I was denied the ability to use the Groupon and had to pay twice for the experience. I do not know why the manager of Great Wolf would not allow me to use the voucher, but since I was not able to use it, I should be reimbursed for both Groupons.
Business Response
Date: 08/03/2024
Hi ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.

Regarding your complaint: I wanted to personally address the recent issue with your order for Great Wolf Lodge *********. We sincerely apologize for any inconvenience this situation may have caused.

We have escalated your concern to our internal team and they have contacted the merchant regarding your request. Unfortunately, the merchant has informed us that the Groupons were canceled on the day of arrival, 07/02/2024, and as a result, they are unable to process a refund for the vouchers.

The deal you purchased is a Final Sale, which means were unable to offer a refund because the payment is sent directly to the merchant. We strive to ensure all deal conditions are clear, and the Fine Print section on the deal page includes these details.

We understand how frustrating this must be and regret that we cannot resolve this matter more favorably. If you have any further questions or need additional assistance, please feel free to reach out to us.

Thank you for your understanding.

Regards,
*********************************
Manager
Groupon Customer Support
Initial Complaint
Date:08/01/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 2/16/24, I purchased a Groupon for my mother, in her name, for a 3-night stay at the ********** in *********, **, for $322.31. The specific dates for the stay were 3/8/24-3/11/24. We had to specify the dates before we purchased the Groupon to ensure there was availability. The dates are printed on the Groupon. When we checked into the Ramada, we stated that the bill was prepaid through Groupon. That was acknowledged. When we checked out on 3/11/24, ****** charged my mother for the full stay $317.71. She is 85-years-old, and didn't realize until we got home to ******* that they charged her card. So she paid for the stay twice. We contacted the ********** about the error, but they refused to issue a refund because they claimed they'd never received payment from Groupon. This dispute should have been resolved entirely between Groupon and Ramada, not involving my mother at all. Since they refused to issue a refund, we initiated a merchant chargeback, but they disputed it. It was denied. We then contacted Groupon and asked for a refund because we were essentially never able to use the Groupon. They would also not issue a refund, but said they would contact the Ramada in our behalf. Neither party issued a refund, so we initiated a 2nd merchant chargeback against Groupon. They also disputed it; it was denied. So she paid twice to stay at the seediest Ramada I've ever seen, not even worthy of the brand name. This is disgraceful. Groupon's website refund policy CLAIMS, QUOTE: "The Groupon refund policy and the Groupon Promise give customers the peace of mind to try new cuisines, activities, and businesses that they hadnt considered before. Even though the customer might not know your business, they know Groupon. Our Groupon refund policy is part of the reason customers are willing to try new things with Groupon." THAT'S A COMPLETE JOKE! Still trying to escalate the matter at Groupon to get a refund, but it's impossible to get a live person at this lousy company.
Business Response
Date: 08/03/2024
Hi *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.

Regarding your complaint: Im truly sorry to hear about the issues you faced with your Groupon purchase.

I wanted to inform you that we have received notification that you have officially filed a dispute with your financial institution concerning this transaction. As a result, the next steps in resolving this matter will involve working directly with them to determine a satisfactory resolution.

Please know that our *************************** is always available to assist you with any questions or concerns you may have regarding your Groupons. However, once a dispute is initiated with your financial institution, the next step in resolving this matter will involve working directly with them to determine a satisfactory resolution.

If you need any further assistance or have additional questions, please do not hesitate to reach out to us. We are here to support you as best we can.

Thank you for your understanding, and once again, I apologize for the inconvenience this situation has caused.

Regards,
*********************************
Manager
Groupon Customer Support

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Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

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