Business Profile

Ecommerce

Groupon, Inc.

Headquarters

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Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,853 total complaints in the last 3 years.
1,326 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/27/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a One-Day Intro to Filmmaking Class at ************************* from Groupon. After 3 emails & 3 phone calls to SSFS I was told they no longer accept Groupons. I contacted Groupon and was told that I could only receive Groupon credits. I replied that I am not interested in credits and wanted a full refund. Groupon responded, "there was nothing more they could do". This is the second experience I've had with Groupon selling classes for companies that no loner accept them.
Business Response
Date: 07/02/2024
Hello Demauriae,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry to hear about your experience in this case and I do understand your concern.

I reviewed your case details and see that our team was only able to offer credit refund as your purchase is outside the return window. I understand that your concern is that the merchant is not honoring your voucher, but currently we do not have any such confirmation from the merchant.

In this case, I will be happy to review this further for you. Any details you can provide about what youve experienced are greatly appreciated. We take customer feedback very seriously and address these kinds of issues with the business directly to ensure they dont happen again. You can mention things like:

-How and when you learned the business was not accepting Groupons.
-The name of the person you spoke with, and the reason given for not accepting your Groupon.
-Whether the service you wanted was no longer being offered at the business or wasn't available at a time that worked for you

If there's anything else you'd like to share about your experience, please include it in your reply to this email.

I look forward to helping you!

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 07/04/2024

Complaint: 21911860

I am rejecting this response because: Harish and Groupons response is lazy, a template to respond to complaints. It would have taken 5 minutes for ****** to call the San ********************* to confirm that they stopped accepting Groupons two years ago. Further, common sense would give anyone an understanding of what it is like to make a purchase based on an offer Groupon is promoting, only to learn the purchase is invalid and a customers only recourse is to accept credits for something they never intended to use. I believe this is a regular practice Groupon uses to cheat customers as this is the second time Ive had this type of experience.

Sincerely,

Demauriae ******
Business Response
Date: 07/09/2024
Hello DeMauriae,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I apologize for the trouble with this and I do understand your concern.

We were willing to reach out to the merchant for you and sort this issue out. So we had requested some details to get started, but we did not hear back from you.

We were recently notified by your financial institution that a dispute had been issued against this purchase now. We recommend reaching back out to your financial institution directly to discuss a resolution.

We're always here to help you redeem your Groupons, so if you have any other problems with a purchase, please let us know so we can try to resolve the issue for you.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 07/17/2024

Complaint: 21911860

I am rejecting this response because: Groupons response was lazy. They have the ability to research The San ********************* with one phone call. Groupon is more than able to research and resolve this issue with very little effort. This is a practice of Groupon and should be investigated by ************** of ******* for fraud and deceitful business practices.

Sincerely,

Demauriae ******
Initial Complaint
Date:06/27/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 05.26.24, # **********; # ********** | Everybody's Mover; # ********** | Purchased on May 23, 2024 were all purchased and unused as of to date. I no longer need it as I moved. I need the request to credit the purchase to groupon or other purchases.
Business Response
Date: 07/03/2024
Hi ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.

Regarding your complaint: I understand that you no longer need to use these three orders #**********; #********** & #********** as you have moved and would like to have the purchases credited to Groupon credits.

I have issued a full refund for order #********** to your Groupon credits as per your request. The credit is available to spend immediately and will never expire against almost anything on our site. You can see your available credit in the top-right corner of your My Groupons page, where it says 'Groupon Credits balance'.

When you're ready to use your Credits, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Credits in your account will be deducted from your total.

Upon verification, orders #********** and #********** were not charged and you have not paid any amount for these. As there is no charge for the orders, we are unable to process any amount as a refund.

Upon verification, it has been confirmed that there are no transactions associated with these two orders. You can also check your bank statements to verify this information. Therefore, unfortunately, these two orders cannot be refunded.

If you have any further questions or concerns, please feel free to reach out to us. We are here to assist you.

Thank you for understanding!

Regards,

****************
Manager
Groupon Customer Support
Initial Complaint
Date:06/27/2024
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was in ********* on vacation and found a deal for the *************. It was represented as the San Diego Zoo throughout the purchase process - with a photo from the front of the ************* used to promote the offer. It said "1 Day Pass to *************" at *********** where the Zoo is located. Upon purchase, the tickets came through for the ********************* which is located much further outside of the city and was not the experience we were promised or after. I have attached a screen shots of the offer purchase funnel for your reference.
Business Response
Date: 07/03/2024
Hi ***,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.

Regarding your complaint: I understand your frustration and I apologize for any confusion that *** have occurred during the purchase process.

The screenshots you have attached, show a completely different deal indeed the deal you have purchased. I apologize for any confusion this *** have caused. I see that you have purchased a Final sale deal and hence I am unable to refund you due to the nature of the deal.

As mentioned in the Fine Print section on the "**************************************************************************" deal page where you made your purchase, the deal you selected was indeed a final sale. This means that once the purchase is made, we are unable to offer a refund as we have already paid the merchant for the voucher, by the conditions set by our partner.

We always strive to ensure that our customers are fully informed about the terms and conditions of a deal before making a purchase.
If you have any further questions or concerns, please feel free to reach out to us. We value your feedback and will do our best to assist you.

Thank you for understanding!

Regards,

****************
Manager
Groupon Customer Support
Initial Complaint
Date:06/27/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On May 26, 2024, I purchased two tickets for ********* and Sauna from Groupon. My partner and I attempted to redeem those tickets on the same day that they were purchased. When we arrived at the spa, the personnel were very rude and made some racially upsetting comments. We were both extremely uncomfortable and felt unsafe so we decided to leave even before entering the spa. I immediately contacted Groupon from our car and asked for a refund as we would never go back to the location. I have received countless emails from Groupon saying a refund was issued on June 1st but I have never received any such refund. And when I have contacted Groupon ***************** they have said my refund was accidentally submitted to someone elses email and account and that they rectified the issue but I have never received a refund. Then today I get another email from Groupon customer service saying my refund has been processed but its for something I never even purchased. Groupon does not provide a customer service number to contact and everything must be done via chat and/or email. I have all my records regarding the $88 that I am owed and despite Groupons customer satisfaction claim of refunding within 7 days, it has been over 1 month and I have not received my refund and continue to receive nonsense emails from their customer support/service team instead.
Business Response
Date: 07/03/2024
Hi *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.

Regarding your complaint: Thank you for bringing this issue to our attention. I am truly sorry to hear about your negative experience at ********* and Sauna and the difficulties you have faced in receiving your refund from Groupon. Your satisfaction is important to us and we apologize for the inconvenience this has caused.

I understand how frustrating it can be to receive conflicting information about refunds and not be able to easily contact customer service for assistance. Unfortunately, we do not have call support in Groupon, we are currently supporting you through Email and chat services. I am sorry for this inconvience.

I want to assure you that I will be escalating this matter to our Merchant Escalations team immediately. They will conduct a thorough investigation of the situation and work to take appropriate action against the merchant as quickly as possible.

Regarding the refund request, I can verify that you have officially filed the charge dispute with your financial institution for this order, so the next step will be to work with them directly to determine a resolution.

Our *************************** is always here if you ever need help with your Groupons, but once your financial institution is involved, we have to let that process run its course. I request your understanding and patience in this matter.

Thank you for understanding!

Regards,

****************
Manager
Groupon Customer Support
Customer Answer
Date: 07/08/2024

Complaint: 21912209

I am rejecting this response because my financial institution is requesting documented correspondence from Groupon that I should have received a refund and given I never did. My financial institution can reject the original charge.
Sincerely,

*********************************
Business Response
Date: 07/14/2024
Hi *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.

Regarding your complaint: Thank you for reaching out to us. I understand your frustration and I apologize for any inconvenience this has caused you.

Upon checking, I can check and confirm that the disputed chargeback has been reversed from your financial institution end. Hence, to further investigate this query with the merchant, I am escalating your claim to the merchant for further review. Please be patient while we work on resolving your issue. You will receive a response as soon as possible.

Thank you for bringing this to our attention and for giving us the opportunity to make this right for you.

Thank you for understanding!

Regards,

****************
Manager
Groupon Customer Support
Customer Answer
Date: 07/30/2024

Complaint: 21912209

I am rejecting this response because:
This complaint has not been resolved. The actions the business claimed they were taking on your site were lies. On the BBB site they said I was being refunded but my bank said they told
My bank they were not refunding my purchase.

Sincerely,

*********************************
Customer Answer
Date: 08/01/2024
Complaint: 21912209

I am rejecting this response because: My complaint was closed without it being answered the business fraudulently lied, indicating they were doing one thing and then went ahead and did another.

Sincerely,

*****************************;
Business Response
Date: 08/03/2024
Hi *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.

Regarding your complaint: I understand your concern and sorry for the delay in resolution. Previously your request has been escalated to the concerned team, unfortunately, as you have raised chargeback for this order, they were unable to proceed further from their end and requested you to contact your financial institution.

Upon checking, I could see that your dispute status is now closed. Please do not raise it again as I am again escalating it to our resolution team. They will investigate on this and will process your refund appropriately.

I request your patience and understanding in this matter.

Thank you for understanding!

Regards,
****************
Manager
Groupon Customer Support
Initial Complaint
Date:06/27/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Yesterday, on 06/27/2024 I bought Schlitterbahn water park passes through Groupon. The digital park passes were supposed to be made available immediately. However, the said pending when I tried to access and they couldnt be used. I chatted with customer support whom said they had a glitch in their system that would take a few hours to resolve. We had arrived at the Schlitterbahn water park at this point, about 40 minutes after purchase. The customer support said he could not cancel/do a refund until the order was done processing in a few hours. We had to go ahead and purchase tickets directly from Schlitterbahn; get our refund later. We reached out after day at the **********/same day(yesterday) because I saw that the Schlitterbahn passes were finally done pending. The conversations I attached are from the morning and evening. The evening customer support said they could not/would not cancel or refund despite the glitch being on their end that resulted in us not being able to use on the day we planned (yesterday/that day). They abruptly ended the chat before I could even respond. Ive also emailed and they just attached the Schlitterbahn vouchers. They refuse to help resolve this issue. Despite the fact I had to buy Schlitterbahn tickets yesterday from the actual water park/couldnt use the vouchers on the day I planned to use them. I do not need the vouchers through Groupon anymore because we already bought tickets and went yesterday after the Groupon glitch/failure to have the tickets available for use from them. I just want my money back because the issue was Groupons fault, as documented in the conversation transcripts that Groupon emailed to me and I have attached.
Business Response
Date: 07/03/2024
Hi ********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.

Regarding your complaint: Thank you for reaching out to us regarding your recent experience with purchasing Schlitterbahn water park passes through Groupon. I apologize for the inconvenience and frustration you have experienced from accessing the digital park passes immediately.

I have reviewed the conversation transcripts you attached, and I understand your disappointment in not being able to use the vouchers on the day you had planned to visit the water park. It is unacceptable that you had to purchase tickets directly from Schlitterbahn and were unable to receive a refund promptly.

I want to assure you that we take customer satisfaction seriously, and I will personally ensure that this will not happen again. As the deal is categorized as a Final Sale, we are unable to process a refund to your original form of payment. As you are our valuable customer, as an exception, I've just canceled this order and issued a refund in Groupon Credits to your account.

The credit is available to spend immediately and will never expire against almost anything on our site. You can see your available credit in the top-right corner of your My Groupons page, where it says 'Groupon Credits balance'.

When you're ready to use your Credits, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Credits in your account will be deducted from your total.

Once again, I apologize for the inconvenience and appreciate your understanding. If you have any further questions or concerns, please do not hesitate to reach out to me directly.

Regards,

****************
Manager
Groupon Customer Support
Customer Answer
Date: 08/12/2024

Complaint: 21911237

I am rejecting this response because: I filed a complaint on BBB recently against Groupon due to the fact that they had a glitch in their system that wouldnt allow me to use the Schlitterbahn voucher I had bought through Groupon. Although the customer *** said they would be able to resolve later for refund once processed, they didnt actually want to give refund once it had finally processed. Anyways, following my BBB complaint, the very hard to deal with customer service responded that they could refund the money only in the form of Groupon credit. I wasnt happy but accepted that $225 Groupon credit was better than being out $225. Anyways, fast forward, to Monday, July 29th; I receive an email confirming a purchase for refurbished apple iPhone, which includes a shipping address for ***********, Ca. My shipping address is ***********, **. Upon seeing this, I did get on my Groupon app only to find my $225 in Groupon credits is now $11. So, I reach out to Groupon customer service through the app-email customer service of the issue. They have carried on for over a week with nonsensical responses. I attempted to get them to cancel shipment but they shipped anyways. Stating I could ship back for refund once received. I even ask them if they read my message, because I told them I would never receive- it is going to address that is not mine. They asked me for card number that was used, etc to make the purchase. I reiterate to them that my Groupon credits were used. I am starting to wonder if Groupon themselves are the scammers, due to their responses to my telling them of the fraud/hacking that has happened to my account. I did not screenshot my first message, but sent my second message before receiving response I believe. My latest response from Groupon after telling them my league city address, was ? Sorry all the correspondence is hard to follow because Groupon is responding like they didnt even read what *** said.
Sincerely,

*******************************
Business Response
Date: 08/15/2024
Hi ********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.

Regarding your complaint: I hope this message finds you well. I want to sincerely apologize for the trouble youve experienced with your recent order. I understand that order #********** for the Refurbished Apple iPhone XR - 64GB, 128GB, 256GB Unlocked (A Grade Refurbished) Black 128GB iPhone XR GSM Unlocked was placed without your authorization.

I understand that using the Groupon credits, this unauthorized purchase was made. And, you have provided your billing address "***********************************************************" to validate this.

I am escalating this to the concerned team for further investigation on this unauthorized purchase and we will be writing back to you once we get an update from them. I request your understanding and patience in this matter.

Thank you for your understanding.

Regards,

****************
Manager
Groupon Customer Support
Initial Complaint
Date:06/27/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased one 4-day pass to ********** on my *********** credit card that I added for that purchase, and it went through immediately. Groupon charged my card on file, Golden 1 CU, for an additional purchase of one 4-day pass to ********** that I did not authorize. They stated since all sales are final, I can not have a refund for a purchase I did not authorize, but they could issue a credit. I explained, and an employee stated they could see that their system glitched, but even then, they could not give me a refund. To me, this is stealing, charging the card on file, then only offering a credit so they can keep your money and force you to spend it through them.
Business Response
Date: 07/03/2024
Hi *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.

Regarding your complaint: I am sorry for the trouble you have experienced with the duplicate purchase at **********. I understand that you are not happy with Groupon's policy of offering credits instead of a refund.

As a business, we are committed to both our merchants and customers. The restrictions on refunds are set by the merchant, and in this case, the deal was marked as a Final Sale. Unfortunately, without the merchant's confirmation, we are unable to issue a refund to your original form of payment.

However, I value you as our customer and want to make things right. In light of this situation, I have gone ahead and issued $300 as Groupon credits to your account. I hope this gesture helps to alleviate some of the frustration you have experienced.

The credit is available to spend immediately and will never expire against almost anything on our site. You can see your available credit in the top-right corner of your My Groupons page, where it says 'Groupon Credits balance'.

When you're ready to use your Credits, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Credits in your account will be deducted from your total.

Please enjoy and let me know if I can help you with anything else.

Thank you for understanding!

Regards,

****************
Manager
Groupon Customer Support
Customer Answer
Date: 07/03/2024

Complaint: 21909574

I am rejecting this response because..
As I understand it is a final sale I purchased and authorized 1 not 2. I did not use the groupon and per **************** they can not do anything on their end as I purchased through Groupon. I feel this is a way to steal money from someone and force them to take a credit and Groupon wins and gets to keep their money. Even a Groupon employee stated in my first attempt (almost a month ago) that he sees the system glitches and I was charged twice. Why should I be forced to take a credit when it was Groupons system that screwed up and charged me for two.
Sincerely,

*****************************
Business Response
Date: 07/10/2024
Hi *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.

Regarding your complaint: Thank you for reaching out to us regarding your recent purchase. I apologize for any inconvenience this may have caused you. I understand your frustration in this matter.

I want to inform you that due to technical issue for some customers, the payment get processed for so long. Hence, this results in a double charge when you try again to place an order for second time. I understand that you are not happy with Groupon credits refund.

Considering your satisfaction as our top priority, I've issued a full refund to your original form of payment. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.

Thank you for understanding!

Regards,
****************
Manager
Groupon Customer Support
Customer Answer
Date: 07/11/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
Date:06/26/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Better Business Bureau,I am writing to file a complaint against Groupon **************** regarding an unresolved issue with request #******** (my customer service case number with them).Transaction Details:Date of Transaction: Apr 29 2024 Amount Paid: 1196 USD Business Commitment:Groupon offered a "Universal Express" deal for Universal Studios Hollywood on their website. The deal description did not explicitly state "final sale" at the time of purchase.Nature of Dispute:Misleading Information and Retroactive Changes: I received conflicting information from Groupon representatives regarding refunds. Additionally, the "Fine Print" on the deal page was seemingly changed retroactively to reflect "all sales are final."Deceptive Practices: Two previous orders initially marked as "refunded" were inexplicably changed to "processing" after I contacted Groupon about this issue.Disregarded Refund Process: A previous representative, ************************** on 13 June, outlined a refund process requiring written confirmation from Universal Studios (which I obtained and provided). However, this information was disregarded by subsequent representatives.Attempts to Resolve with Business:I have contacted Groupon customer service via chat on multiple occasions. I have also replied to their email responses. Unfortunately, my attempts to secure a refund and have my concerns addressed have been unsuccessful.Desired Resolution:I am requesting a full refund for the Universal Express purchase due to the misleading information, retroactive policy changes, deceptive practices, and failure to honor a previously approved refund process.I have attached all relevant documentation, including chat transcripts and email communication with Groupon, for your reference.Thank you for your time and assistance in resolving this matter.
Business Response
Date: 07/03/2024
Hi,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.

Regarding your complaint: Thank you for reaching out to us with your concerns regarding your experience with Groupon ***************** We understand the frustration you must be feeling and we appreciate you providing us with all the relevant documentation.

I request you to understand that previously our customer service agent has requested you to get an email confirmation from the merchant stating that the voucher is not used. And, I can see that you have also provided it. However, that is true, the voucher is not used or cannot be used as the event date is on 7/25/2024.

Along with this, our previous customer service agent requested a refund approval from the merchant where the merchant specifies that you are eligible for a full refund for this voucher "TP-MTXJ-6Z92-9H1N-1MS6". For more visibility, let me copy and paste their sentence which was sent to you via chat "I'm happy to help, but first I'll need written confirmation from the merchant that you haven't received any services and are eligible for a refund". I am sorry for any confusion or miscommunication there.

Additionally, I would like to clarify that the Fine Print section on the deal page clearly states that all sales are final and non-refundable. These restrictions are visible to all customers before making a purchase.

I hope this information helps clarify the situation. We apologize for any confusion or inconvenience this may have caused and we appreciate your understanding in this matter. If you have any further questions or concerns, please feel free to reach out to us.

Thank you for your understanding.

Regards,
****************
Manager
Groupon Customer Support
Customer Answer
Date: 07/08/2024

Complaint: 21905099

I am rejecting this response because:
I already obtained refund approval from Universal Studios Customer Relations, I request ********************** for a refund ASAP.

Sincerely,

*****************
Business Response
Date: 07/14/2024
Hi Hoi,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.

Regarding your complaint: Thank you for reaching out to us. I understand your frustration and I apologize for any inconvenience this may have caused. I have noted that you have already obtained refund approval from Universal Studios Customer Relations.

Upon checking, I can see that our internal team have already processed your refund for this voucher "TP-MTXJ-6Z92-9H1N-1MS6", $1196 back to your original form of payment.

Ive provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your patience and understanding!

Regards,
****************
Manager
Groupon Customer Support
Initial Complaint
Date:06/25/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a **** Club Groupon in April. I didnt know they expired, so I was unable to use it because I didnt redeem it. So I would like that $25 returned to me. Then last week, on the 18th, I bought another one. Also could not use it when I tried to redeem it because **** club and I ended up finding out that my ex husband and his mother used my email address for a **** Club membership; which has now been cancelled. So I also want a refund of that $25 Groupon. So in total, I need my $50 refunded back to me please. **** Club said they couldnt refund me my money, that Groupon would have to. Groupon says they wont refund my money and I know it clearly shows neither were ever redeemed. I am a single mom and with this inflation, I look for any help I can get, and these people at Groupon are just scamming people. I have looked online and there are so many complaints against Groupon. I dont understand how they havent been investigated please help me get my $50 back. They are scamming me. They took my money and I cannot even use what I spent my money on.
Business Response
Date: 07/03/2024
Hi ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.

Regarding your complaint: Thank you for reaching out to us regarding your recent experiences with Groupon and ***'s Club. I am sorry to hear about the difficulties you have faced in trying to redeem your Groupons and the frustration you have encountered in seeking a refund.

I understand how important it is to make the most of every dollar, especially as a single mom facing the challenges of inflation. I want to assure you that we take your concerns seriously and will do our best to assist you in resolving this issue.

I have reviewed your account and confirmed that the Groupons in question were indeed never redeemed. As an exception, I have refunded both orders to Groupon credits. The total value of the orders is $40, as you purchased order #********** for $20 and order #********** for $20. The Groupon credits have been added to your account for future use.

The credit is available to spend immediately and will never expire against almost anything on our site. You can see your available credit in the top-right corner of your My Groupons page, where it says 'Groupon Credits balance'.

When you're ready to use your Credits, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Credits in your account will be deducted from your total.

For more details on the amount paid for these orders, I recommend checking your bank transaction details. If you have any further questions or concerns, please feel free to reach out to us.

Thank you for understanding!

Regards,

****************
Manager
Groupon Customer Support
Customer Answer
Date: 07/03/2024

Complaint: 21900245

I am rejecting this response because I dont want a Groupon credit. I want the money back on my credit card.

Sincerely,

*****************************
Business Response
Date: 07/13/2024
Hi ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.

Regarding your complaint: I understand your request for a refund to your credit card, however, I regret to inform you that it is not possible at this time. As an exception to our policy, I have issued Groupon credits to your account as a gesture of goodwill, recognizing you as our valuable customer.

While I understand that you are not satisfied with the previous responses you have received, please know that we have made every effort to help you and have provided you with the best possible solution given the circumstances.

Please understand that we strive to provide the best possible service to all our customers and we appreciate your understanding in this matter. If you have any questions about other purchases, I would be happy to assist you.

If you have any further questions or concerns, please do not hesitate to contact us.

Thank you for understanding!

Regards,

****************
Manager
Groupon Customer Support
Customer Answer
Date: 07/15/2024

Complaint: 21900245

I am rejecting this response because:
it is not impossible to refund my money onto my credit card. You just dont want to. I do not use Groupon often. As you can see, besides **** Club, I have only used Groupon three times since 2014. One in 2014, one in 2015, then nothing until one in 2021, that was not even used either and then one in 2022, also not used. Then one final one used in 2022. So from 2014-2024, I have used and redeemed 3 Groupons. Thats ten years and only 3 Groupons.
Therefore, it does not do me any well for you to give me a credit on my Groupon account because it will sit there for who knows how long. You can refund me on my card considering what I told you about 3 Groupons from 2014-2024 being used. Thank you
Sincerely,

*****************************
Initial Complaint
Date:06/25/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Groupon on June 6, 2024 for two hours of bowling at ******* for $84. No where in the listing did it mention an expiration date, must be used within X days, etc. I read through the entire listing and a friend did as well before we both purchased. I specifically checked for an expiration date knowing that I wouldnt be using it until July or August 2024. I was thinking of using the voucher next week and went to look at my voucher yesterday - which is only viewable after purchasing - and there is an expiration date listed of 6/27/2024. I reached out to Groupon multiple times asking for an extension OR a refund given that its deceptive and false advertising to add an expiration date AFTER purchase. They refused to refund saying the fine print says non-refundable and also wont extend it past 6/27/2024. Instead I keep being told that I can use the paid value ($84) toward bowling but not the promotional value of two hours of bowling for that price. I would have never purchased this if they had listed an expiration date on the product. At this point I am just requesting a full refund given that they refuse to work with me at all in even providing an extension. Can someone please help me get a refund? The offer is no longer available but I will upload the screenshots of the fine print that does NOT include an expiration date.
Business Response
Date: 06/27/2024
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry to hear about your disappointing Groupon experience. We appreciate receiving feedback like yours. We will be sure to address this issues to ensure they don't happen again.

I've issued a full refund to your original form of payment. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.

I sincerely hope you find your next Groupon experience to be more enjoyable. Please let me know if there is anything else I can help you with.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 06/27/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:06/24/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
January 14, 2024 purchased Voucher for ********** in ***********, it was difficult near impossible to get an appointment due to the fact they said they only offer the services from Groupon on limited days and times . I was told the instructor must be present to oversee the student and they had limited times so I continued gto call finally in May I was able to schedule a Saturday appointment for June 9th 2024 at 1:00PM I never received the promised email yet confirmation in advance only a telephone call on 6/8/24 I confirmed the appointment got the exact address then on 6/9/2024 in the early AM the appointment was canceled via text. The frustration and bait and switch is unbearable. I have contacted Groupon more than 20 times to no avail they refuse to resolve and refund
Business Response
Date: 06/27/2024
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry to hear about your disappointing Groupon experience. We appreciate receiving feedback like yours, as we use it to review the deals we run on our site. We also address these kinds of issues with the business directly to ensure they don't happen again.

I've just canceled this order and issued a refund in Groupon Bucks to your account. You'll receive a confirmation email as soon as they have processed.

These Bucks are available immediately and never expire. You can check your balance any time from your My Groupons page.

When you're ready to use your Bucks, make sure they apply to your purchase at checkout. Just check the box next to "Apply available Groupon Bucks" under Payment Method, and the number of Bucks in your account will be deducted from your total.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support

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