Business Profile

Ecommerce

Groupon, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ecommerce.

Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,855 total complaints in the last 3 years.
1,327 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/14/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Fraudulent charges . Don't respond to inquiries and requests for assistance. Basic fraud.
Business Response
Date: 08/15/2024
Hi ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.

Regarding your complaint: I hope this email finds you well. I want to sincerely apologize for any trouble you have experienced.

I understand that you have expressed concerns regarding fraudulent charges, as well as issues with our response to your inquiries and requests for assistance. I deeply regret any frustration this has caused you.

To assist you better, could you please provide further details about the issue? Specifically, I would appreciate it if you could clarify whether you are referring to a particular order facing trouble to redeem it, or if there have been any unauthorized purchases on your account.

To expedite the investigation and resolution, please share the following details, if available:

- Order Number
- Voucher Code
- Redemption Code

Your cooperation in providing this information will enable me to address your concerns more effectively. I am committed to resolving this matter as quickly as possible and ensuring your satisfaction.

Thank you for your understanding and patience. I look forward to your response.

Regards,

****************
Manager
Groupon Customer Support
Initial Complaint
Date:08/14/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 7/20/24 I made a hotel reservation for Holiday Inn Express in ******* ****** for 8/15/24-8/17/24 through Groupon for an upcoming trip. I got the confirmation email but no hotel confirmation code. A few days before taking the trip I confirmed with the hotel just to make sure they had the reservation and they said they did not have anything on file. I contacted Groupon customer support and they kept insisting that the reservation was sent. After contacting customer support multiple times, all they did was escalate the issue but I have not gotten an update. I tried requesting a refund and they stated they could not process my request since it is an escalated issue. My hotel stay is supposed to be for tomorrow and I have no reservation. I am out $341.88 and no place to stay.
Business Response
Date: 08/15/2024
Hi *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.

Regarding your complaint: I apologize for the inconvenience and frustration you have experienced regarding your hotel reservation at the Holiday Inn Express in ****************

I understand that you made this reservation on July 20, 2024, for your stay from August *****, 2024, through Groupon. While you received a confirmation email, it did not include a hotel confirmation code, which led to complications when you attempted to verify the booking directly with the hotel.

I acknowledge that despite your repeated efforts to resolve this matter with Groupon's customer support, including multiple escalations, you have not received a satisfactory resolution. I understand the gravity of this situation, especially given that your stay is scheduled for tomorrow, and you are currently without a confirmed reservation, facing a potential loss of $341.88.

Upon checking, I want to assure you that I have sent an email to the hotel directly confirming your reservation for 08/15/2024 at 03:00 PM. I have also attached your booking confirmation screenshot below for your reference. Please show it to the Merchant upon arrival and you can also inform them that Groupon has directly emailed them regarding your booking confirmation.

If you face any trouble, please reach us back, we will be here to resolve your issue.

Once again, I am deeply sorry for the distress this situation has caused you, and I appreciate your understanding and patience.

Regards,

****************
Manager
Groupon Customer Support
Customer Answer
Date: 08/16/2024

Complaint: 22140814

I am rejecting this response because:
After reaching out to the hotel, they still did not have my reservation as Groupon had claimed. Given the urgency of the matter, and the lack of timely response, I had to pay for a new hotel accommodation. I would like a refund in the form of my original payment. I informed Groupon of this and there is a lack of response.

Sincerely,

*************************
Business Response
Date: 08/22/2024
Hi *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.

Regarding your complaint: I am really sorry for the experience you faced with us. We tried to email your booking to the merchant multiple times and contacted them on behalf of you. but, unfortunately, we never heard back from the merchant.

To make things right, we have already processed a refund for your order #********** - Holiday Inn Express ****** Downtown to your original form of payment.

Ive provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Once again, I am deeply sorry for the distress this situation has caused you, and I appreciate your understanding and patience.

If you have any further questions or need additional assistance, please do not hesitate to reach out.

Regards,

****************
Manager
Groupon Customer Support
Customer Answer
Date: 08/23/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:08/13/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On July 4, 2024, I purchased 20 pack gold eye mask for face care dark circles and remove eye bags and wrinkles All skin types. The status of the package still says processing. I tried to get in contact with Groupon, however they was no help at all.
Business Response
Date: 08/15/2024
Hi *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I hope this message finds you well. I sincerely apologize for the inconvenience youve experienced with your purchase.

Upon reviewing your concern, we were unable to locate any purchase records under your email address. To assist you further, we have sent an email directly to you requesting additional information necessary to locate and resolve your order issue.

Please respond to that email at your earliest convenience.

Thank you for your patience and understanding. We look forward to resolving this matter swiftly.

Regards,
*********************************
Manager
Groupon Customer Support
Initial Complaint
Date:08/13/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I think Groupon Canada has been shut down, and there is no way to access them, no phone number and no email address works for them anymore. Recently when I logged into by Groupon Account, all my purchases are no longer there, there is no record of any of my past transactions, nor can I access my unused Groupons as there is nothing in my account anymore. When I reached out via email, I got a response to supply details of past transactions, but when I reply to the email I get a message the email is no longer receiving emails. So I have no way to access my account or use my purchases made and no way to communicate with the company.
Business Response
Date: 08/15/2024
Hi *********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.

Regarding your complaint: I understand your concern regarding not being able to see any orders while logged into your account via the ****** site using the email address "************************."

After reviewing your account, it appears that your purchases were made using a ************* account, although the transactions were completed in Canadian dollars. To access your orders, please log in using the following link: ******************************************** with your valid credentials.

Once logged in, kindly check the "My Stuff" section to view your orders. If you are still unable to see your orders, please provide us with a screenshot of what you see, so we can further investigate the issue.

We appreciate your patience and are here to assist you with any further concerns.

Thank you for understanding!

Regards,
****************
Manager
Groupon Customer Support
Customer Answer
Date: 08/16/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************************
Initial Complaint
Date:08/13/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was scammed by a groupon merchant and groupon would not issue me a refund. I purchased a product key for windows 11 pro. When i tried using the product key, it said invalid. The merchant said it wont work because i do not have windows 11 pro. That makes no sense. The product key i purchased was to GET windows 11 pro. I guess the groupon customer service agent did not understand that i was actually scammed, so they sided with the scammer and did not give me a refund. In addition, i could NOT find a customer service phone number to try to call and further explain the issue. Every number was a fake number! I have lost ALL trust in groupon. They cant give me a refund for $13.50? I am not the scammer, why are they not looking into all of the bad reviews and people that are having the same issue with this merchant? All i want is a refund. My mistake for thinking groupon was a trustworthy company. They have zero customer support. Please refund me. I was not able to redeem my groupon because the windows product key is Invalid. Please stop protecting the scammer merchant and give me a refund. The scammer merchant asked me to email them my redemption code in exchange for the fake windows key. That is probably why groupon thinks i redeemed it.
Business Response
Date: 08/15/2024
Hi ***,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.

Regarding your complaint: I hope this message finds you well.

We apologize for any inconvenience youve experienced with our customer support. I understand its essential to maintain a personal connection with customers. Thank you for bringing this to our attention!

I am writing to sincerely apologize for the trouble you've encountered with the redemption of your voucher. I understand how frustrating this situation must be, and I want to assure you that we are doing everything we can to resolve it.

It appears that when you followed the redemption instructions, the voucher was marked as "redeemed," and the Merchant was supposed to send you the Product Key. Unfortunately, I understand that the Product Key you received was invalid, which is understandably disappointing and inconvenient.

We recognize that you require a valid Product Key to use the product or, alternatively, a refund. I have checked on the status of your case and can confirm that our team has already escalated the issue directly to the Merchant. However, I regret to inform you that the Merchant has rejected your refund request, though they have not provided us with a clear reason for this decision.

Please rest assured that we have escalated your issue to our resolution team to obtain a satisfactory resolution. Your patience and understanding in this matter are greatly appreciated. We will keep you updated on any developments as soon as we receive further information.

In the meantime, if you have any further questions or concerns, please don't hesitate to reach out to us. We are here to help and will do our best to support you through this process.

Thank you for understanding!

Regards,

****************
Manager
Groupon Customer Support
Customer Answer
Date: 08/16/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and i am awaiting a resoltion. They said they would get back to me. I hope so, because all of their customer service numbers are fraudulent.

Sincerely,

*********************
Initial Complaint
Date:08/13/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have 103 (dollars) Groupon bucks in my account with **********************. I have tried 5 times to use them to purchase an item. Groupon keeps rejecting my order saying there is a problem with my payment method. I reached out to Groupon and they keep trying to get me to had a credit card to pay with and will not let me use my Groupon bucks which is supposed to be equal to cash one to one.I asked to speak with a manager/supervisor and for a phone number to speak to a live person and they tell me there isn't one. I also asked for them to just refund my Groupon bucks (since they won't let me use them) send me a refund check in the amount of ****** dollars. but they never would respond to my request. Please help.
Business Response
Date: 08/15/2024
Hi *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.

Regarding your complaint: I hope this message finds you well. I want to extend our sincerest apologies for the inconvenience you've experienced with using your Groupon Bucks. We understand how frustrating it must be to encounter issues while trying to use your account balance, and we appreciate your patience as we work to resolve this matter.

I have escalated your issue to our internal team for a thorough investigation. They are currently looking into the problem with your payment method and the difficulties you've encountered when attempting to use your Groupon Bucks.

Once we receive an update from our team, we will promptly inform you of the resolution via email. In the meantime, if you have any additional questions or concerns, please do not hesitate to reach out.

Thank you for your understanding and patience as we work to address this issue.

Regards,
*********************************
Manager
Groupon Customer Support
Customer Answer
Date: 08/16/2024

Complaint: 22134356

I am rejecting this response because:
It appears that Groupon has fixed the issue, but until I have my purchase in hand I cannot accept them stating they fixed the issue, because they lied to me several times regarding this issue.
Once I receive my order, I will gladly accept that groupon corrected their problem.

*****

Sincerely,

*************************
Initial Complaint
Date:08/13/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a GROUPON for a wellness treatment and one for a massage. Two different businesses. The vouchers are not in the app. It says I have none. Both purchased Sunday 8/11. Attachments are my email confirmations.
Business Response
Date: 08/15/2024
Hi *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.

Regarding your complaint: I hope this message finds you well. I have located your order and have sent both vouchers directly to your email.

You should be able to view and access your vouchers by signing into your Groupon account on either the mobile app or website. Simply go to "My Groupons" to find all your vouchers.

If you have any further questions or need additional assistance, please feel free to reach out.

Regards,
*********************************
Manager
Groupon Customer Support
Initial Complaint
Date:08/12/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a ticket to a concert called the Queens of R&B, in ************ ill. I never received my ticket.
Business Response
Date: 08/14/2024
Hi *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.

Regarding your complaint: I hope this message finds you well. I sincerely apologize for the inconvenience you're experiencing with not receiving your ticket.

After a thorough search of our records, we were unable to locate any purchase under the email address **************************** To assist you further, I have sent a separate email requesting additional information needed to locate your purchase.

Your cooperation is greatly appreciated, and we will do our utmost to ensure this matter is resolved as quickly as possible. Please reply to the email with the requested details at your earliest convenience.

Once again, I apologize for any inconvenience this has caused and thank you for your patience and understanding.

Regards,
*********************************
Manager
Groupon Customer Support
Initial Complaint
Date:08/12/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had multiple expired Groupon coupons (with redemption value equal to what I initially paid ) that have disappeared from my account = so Croupon got unjustly enriched and I lost $$. I attempted to contact customer service- they are no help - I see others have complained on the same issue. There is no live person to talk to.I'd like to see the status of my account - including expired items as of May 31, 2024 and compared to current expired items - where did the others go ??
Business Response
Date: 08/15/2024
Hi Ben,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I hope this message finds you well. We sincerely apologize for any inconvenience and frustration you've experienced with your expired Groupon's. I understand your concern about the vouchers that seem to have disappeared from your account.

To check the status of your account and review all your vouchers, please log in to your Groupon account via the mobile app or website. You can find all your vouchers by navigating to My Groupons.

While we currently do not offer phone support, our team is available 24/7 to assist you through chat or email. If you need further assistance or have additional questions, please feel free to reach out to us anytime through our chat or email support using the following link: ******************************************

We appreciate your patience and understanding. Please let us know if there is anything else we can do to assist you.

Regards,
*********************************
Manager
Groupon Customer Support
Customer Answer
Date: 08/16/2024

Complaint: 22132643

I am rejecting this response because:
they have not resovle the missing vouchers (with value)
the chat / link they referenced does not exist (so no one you can talk with other than long email chain - we have gone back / forth on this issue - many emails)
I sent specific examples of actual vouchers I have - with value = which do not appear on the site -either as having been purchased or expired. They existed on the expired site a few months ago - what changed - I did not redeem them
their response on the last email was they need more time to investigate.....so still open
I would like to have the expired cash value for the items on my excel sheet (once they check) AND those listed as expired on the site (there are six) as I no longer have trust in Groupon
On my account - the number of Groupons purchase (is not complete) and Purchased Groupons minus redeemed does not equal the number of expired (math does not add up)
I suspect other Groupon users are having the same problem as me...

Sincerely,

***********************
Business Response
Date: 08/23/2024
Hi Ben,

Thank you for reaching out to us through the Better Business Bureau.

I want to sincerely apologize for the inconvenience youve experienced regarding the vouchers on your account. I understand your concerns about the discrepancies between the vouchers listed as expired and those you have on your records.

Please be assured that we are taking this matter very seriously. We have escalated the issue to our internal team, who are currently investigating the situation thoroughly. Our goal is to ensure that any discrepancies are addressed and resolved to your satisfaction.

We appreciate your patience as we work to investigate this issue. We will provide you with an update as soon as we have more information.

Thank you for your understanding and for bringing this to our attention. If you have any further questions or need additional assistance, please feel free to reach out.

Regards,
*********************************
Manager
Groupon Customer Support
Customer Answer
Date: 08/26/2024

Complaint: 22132643

I am rejecting this response because:
this is the second (almost identical ) message sent by Groupon - saying they are working on the problem, yet no resolution nor could they find the missing vouchers / missing $$ from my account.
last time , they asked for addl time to investigate, I waited a week and sent a follow up email and received the above reply
Who at Groupon is working on this, how can I communicate / talk with a live person - what is there targeted time to resolve ?
(can you pin them down on target time for resolution)

Sincerely,

***********************
Business Response
Date: 08/28/2024
Hi Ben,

Thank you for reaching out to us through the Better Business Bureau.

I sincerely apologize for the frustration and inconvenience caused by the ongoing issue with your missing vouchers. I understand how crucial it is to resolve this matter promptly, and I'm truly sorry for the delay.

At Groupon, we strive to address every concern with the urgency it deserves. While we do not currently offer phone support, our dedicated team is available around the clock via chat or email to assist you. You can reach out to our customer support team at anytime via chat and email using the link: ******************************************

Our internal team is actively investigating the issue and has requested additional information from you. Rest assured that we are doing everything we can to resolve the problem and locate the expired vouchers missing from your account. Although we cannot provide an exact timeframe for resolution at this moment, we are committed to keeping you updated on our progress.

Please feel free to reach out if you have any further questions or need additional assistance. We appreciate your patience and understanding as we work to resolve this matter as quickly as possible.

Once again, I apologize for the inconvenience and thank you for your continued patience.

Regards,

*********************************
Manager
Groupon Customer Support
Initial Complaint
Date:08/10/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
There was fraudulent activity on my account reported the same day. The same day I notified groupon to cancel all activity that was done on 8/7/2024. I asked them to refund my credit card and they emailed they would get back in touch with me in ***** hours. They stated my refund was already processed. I only received one email confirmation for 400 dollars to be refunded. The rest have not been refunded. It is now 72 hours and the person I'm talking to now is telling me I can only receive partial credit for my transactions. Answers are very inconsistent and have to wait a full day for email responses. They have no customer service phone number so it is difficult to speak my concerns and explain what is happening.
Business Response
Date: 08/13/2024
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I apologize for any trouble you encountered with this.

I reviewed our records and see that your concern was resolved through your direct contact with our support team.

I can confirm that all of the orders placed in your account in the month of August have been cancelled for a full refund. You currently have only 2 orders in your account that are not cancelled, and those are from 05/22/2024 and 07/27/2024.

The Groupon Bucks have already gone through and can be found by visiting www.groupon.com/mybucks.

The remaining portion of your refund was successfully processed to your card, and it can take your bank a few days to route the funds and post them to your account. If you still haven't seen your refund after 10 business days, please contact your bank directly.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 08/15/2024

Complaint: 22122738

I am rejecting this response because: There was four transactions made one of 399 other of 400 and ****** and ******, I recieved a email about my 400 dollar refund to my credit card when I recieved the refund. It has also already posted on my account and these were all requested the same day. On my groupon account there is 500 dollars from the refund for 399 Radiesse 1.5cc customer service helped me with, she sent me 200 and 250 for this transaction. The following ****** and ****** have not been seen in any of my accounts. if they were refunded they would of been seen with the klarna app or I would have more groupon bucks in my account because I have not bought anything since this occurred.

Sincerely,

*************************
Business Response
Date: 08/18/2024
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: Thank you for getting back and I apologize for the continued trouble with this.

I reviewed your account again and the $151.20 transaction has already been disputed with your payment provider, so it was not refunded. I request you to please reach back out to your payment provider for any further updated.

I've made sure that the remaining two refunds in the amount of $399 and $170.10 have been added to your account. And the last order, which was $400, as confirmed by you, is successfully refunded back to your card.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 08/24/2024

Complaint: 22122738

I appreciate the explanation as to why the refund was not taking place, I have withdrew dispute from Both banks to make this refund of ****** go smoother since US bank and ********* were also involved. I believe the resolution would be between the merchant and I now.

Sincerely,

*************************

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Groupon, Inc. is NOT a BBB Accredited Business.