Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2801

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 620 Chicago, IL 60654-2822

• 

  Groupon, Inc.

  Ave. Ponce De Leon #653 Suite 3-B San Juan, PR 00908

• 

  Groupon Nashville

  3815 Logistics Way Antioch, TN 37013

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/10/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 16, 2024, I made a hotel reservation for ********************* on Groupon. It was for check-in on uly 16, 2024 to a Deluxe *****************. On my arrival they said they were at capacity; all rooms sold out; that they had been sold out for several days and that Groupon should have never sold the reservation.Since then I have contacted Groupon for support. They have no live phone representatives. They work with chat boxes utilizing international ***** I have spoke to 4 of them who tell me that in 24 hours I should receive resolution. Most of the time they can't see previous tickets, and don't know the history of the case. They're set up to frustrate the consumer.It has been almost a month since this company took my money. The refund should have come faster; they took the funds in mere seconds, did not secure or provide the service that was paid for, and are not coming through with the refund. It feels like I was robbed by this business. Please help me in holding them accountable in securing my refund.

  Business Response

  Date: 08/13/2024

  Hello ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I apologize for all the trouble you encountered with this reservation.
  
  I see that your issue was escalated on our end through the chat you had with our support team on August 10, 2024. As discussed in the chat, we request you to kindly allow some time for our internal team to contact the hotel for an update on this. I see that you were provided an estimated resolution time of 7 days.
  
  I assure you that your case will be addressed within this timeframe.
  
  Thank you for your patience in the meantime.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 08/14/2024

   
  Complaint: 22122380
  
  I am rejecting this response because:

  The issue has not been resolved. No refund has been received. Groupon has taken too long to resolve since I was first told it was "escalated" on July 16. The August 10th day is incorrect as the date of escalation and a cover for more delay. Nothing short of refund will resolve the matter for me.

  
  Sincerely,
  
  *************************

  Business Response

  Date: 08/18/2024

  Hello ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I apologize for all the delay with this case.
  
  I assure you that your concern was escalated promptly from our end, and our team is still waiting for an update from the hotel.
  
  But I also realize that the time that has passed is not ideal, so I've issued a full refund to your original form of payment. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.
  
  Thank you for your understanding.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 08/20/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:08/10/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got a hotel through Groupon in ********* **********. I was trying to save a few dollars by doing this however, the hotel charged over $60 for parking a day and I wasnt aware of this so when I found out which was day after I immediately called the hotel and canceled the reservations. I looked in my bank account. But the money was not put back in there so I called the hotel and they said that they did cancel it and that I would have to call Groupon to let them know that it was canceled. When I called Groupon to ask them why the money was not put back in my account. They told me that I didnt call them within the time line that they give and that they were keeping my money because of that. I told them I was not aware of a timeline and that I called them within two days of knowing this they still said that they would keep my money so I called my bank and my bank did a investigation and immediately refunded the money during the investigation. Well, that was over a month ago and when I looked in my account yesterday, my whole check was gone and I was left with overdraft. I couldnt understand why, but I found out it was because my bank told me that Groupon provided them with documentation showing that I did not cancel it within their deadline. So they refunded it back to Groupon. This was for $500!!!! This is really a financial burden for me because this is quite a bit of money for someone like me. I would appreciate it if I can get any kind of help with this thank you.*****************************, your reservation has been canceled.Whether you're traveling now or in the future, our flexible booking options and team members are ready to welcome you with the Hilton hospitality you've come to expect.Cancellation # ********** Stay Dates: Jun-26-2024 - Jun-******* ******************************, Curio Collection by Hilton ************************************************************************* T: ************

  Business Response

  Date: 08/13/2024

  Hello *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I apologize for any trouble you encountered with this reservation.
  
  I see that your booking was made on June 21st for a stay from June 26th to 28th. The cancellation deadline provided for your booking was June 24th, but you reached out to our team on the 26th, which was your day of check-in. Due to this, your cancellation request could not be fulfilled.
  
  Please note that since your reservation was made on Groupon, the cancellation was to be done with Groupon. But it looks like you called the hotel directly, who cannot refund your Groupon order. We have not received any notice from them to indicate that they're forfeiting the payment for this booking and we're allowed to refund it back to the customer.
  
  I see you have attached a cancellation notice you received from the hotel. I will escalate your case so our team can reach out to the hotel directly to confirm this.
  
  As the payment for the booking has already been transferred to the hotel, we will need their direct approval to reverse it.
  
  Once we have an update from them, I will follow up with you.
  
  Thank you for your understanding.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:08/09/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted a request recently for a refund for vouchers purchased from Wonderbox for a broadway show in ********. As I explained to them several times, I was visiting ******** with friends celebrating my birthday and learned that the voucher was not redeemed and was not redeemable. I tried calling Wonderbox multiple times prior to the day of the event requesting help with redeeming the vouchers. Finally their customer support helped me process the redemption. I learned on the day of the event that the redemption was not successful. When I tried calling again while standing in the lobby of the theater, I learned Wonderbox customer support isnt available after noon. I had to purchase tickets at the theatre to see the show with friends. I paid Groupon $194.65 for theatre tickets and paid $358.00 for the same tickets the day of the show because Groupon tickets were not good. I have requested a full refund for this purchase. I have no intention of traveling to ******** again and no interest in attending the show for a second time. If Wonderboxs customer service was unable to redeem the voucher, they should not be surprised that I was not able to redeem it. I phoned Wonderbox multiple times prior to the event hoping to get assistance with redeeming the vouchers and I stood in the theater lobby for over an hour trying to process this redemption myself (friends tried too) without success. The voucher was worthless!Groupon should process this refund and have Wonderbox refund this purchase. I am thoroughly disappointed with this service, and Im very surprised by Groupons unwillingness to make it right!Please let me know if you have any questions.

  Business Response

  Date: 08/13/2024

  Hello *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I'm sorry to hear that you faced some issues with redeeming this voucher.
  
  I reviewed the order details and see that this requires redemption on the merchant website which is provided on your voucher. I also took the liberty to check the redemption code and was able to confirm that it is working properly.
  
  We're unsure of the exact error you faced while trying to redeem this on your end as we did not receive any complain from you regarding it at the time.
  
  Though your purchase is now past the cancellation deadline, given that you had purchased this while on a vacation and will not be re-visiting, I've made an exception and issued a refund in Groupon Bucks to your account. You'll receive a confirmation email as soon as they have processed.
  
  These Bucks are available immediately and never expire. You can check your balance any time from your My Groupons page.
  
  When you're ready to use your Bucks, make sure they apply to your purchase at checkout. Just check the box next to "Apply available Groupon Bucks" under Payment Method, and the number of Bucks in your account will be deducted from your total.
  
  Thank you for your understanding.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 08/14/2024

   
  Complaint: 22119699
  
  I am rejecting this response because:

  I am interested in having Groupon refund my purchase. I am not interested in receiving credit for this purchase. Groupon continues to claim that the redemption information is working now and that may be true. However, it did not work when I attempted many times to redeem. Do they seriously believe that I would willingly pay twice for the same show if I did not have to do so. Im happy that they have fixed the issue, but its too late to benefit me. 
  

  If Groupon still believe that I, and my friends, are too incompetent to redeem the voucher, have them check the phone records from my call to Wonderbox on April 30 at 11:56 AM and 11:41 AM. Im sure calls are recorded. They will see that the ************************** Representative was not able to redeem the vouchers either. She struggled and had to call me back because she couldnt figure out what was wrong. 
  

  I paid for a product that was not available and I am now seeking a refund because Groupon failed to provide a quality product and they now refuse to correct the issue.  I dont want credit to use later- I want my money to use when & where I choose. 
  
  Sincerely,
  
  *****************

  Business Response

  Date: 08/18/2024

  Hello *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I apologize for the continued trouble with this.
  
  We do understand your concern in this case, but as discussed the order was already past the cancellation deadline when you had initially contacted us and no issues with the redemption were found.
  
  Given that you had purchased this while on a vacation and will not be re-visiting, we've made an exception for you but I'm afraid the only option we can offer at this time is a refund in Groupon bucks.
  
  Thank you for your understanding.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 09/10/2024

   
  Complaint: 22119699
  
  I am rejecting this response because: 
  Unfortunately the resolution proposed by Groupon appears to be just as fraudulent as my original effort to purchase tickets. I was offered a credit but it appears the credit is worthless. I made several purchases only to get a response minutes later indicating the order didnt go through (see attached).
  
  Again, I gave Groupon money for a product that was never provided to me and Groupon refuses to return my money. Now they offer a credit that is just as worthless as the original product. They take your money with the promise of a product that they never provide.
  
  I have never been more disappointed by the lack of service & refusal to make it right. I want my money back and feel forced to seek media coverage and legal action because Groupon doesnt appear to care about providing good customer service.
  Sincerely,
  
  *****************

• Initial Complaint

  Date:08/09/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Groupon sold a service. They marked the groupon as redeemed in less than a 2 week period without providing the service. They refused to give a refund.

  Business Response

  Date: 08/13/2024

  Hello,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I'm sorry to hear that you're facing some trouble with one of your orders.
  
  I reviewed your account and see from a recent interaction with our team that you are referring to your purchase for "Sweet & Sassy - San Antonio"
  
  If your request is towards a different purchase, please do let me know.
  
  For the above order, the voucher was purchased with a scheduled reservation with the merchant, which was 07/31/2024. Your voucher was redeemed after this reservation time, at which time it is considered used.
  
  I noted from your previous contact that you have confirmed that you did not visit them for your appointment. I'm afraid missed appointments are considered a no-show, and are not eligible for a cancellation.
  
  This booking had a cancellation deadline of 4 hours before the reservation, so you had until 08:25 AM for your 12:25 PM reservation, but it was not cancelled on time.
  
  Unfortunately, we will not be able to refund or re-schedule your reservation at this time.
  
  Thank you for your understanding.
  
  Regards,
  
  Harish
  Manager

  Customer Answer

  Date: 08/14/2024

   
  Complaint: 22119089
  
  I am rejecting this response because:
  
  My daughter attended her appointment with my sister at the designated time on 7/31/24. I did not confirm that we did not visit, I confirmed that WE DID visit the location at this time and had the same service done. My daughter and sister was unable to use the Groupon and instead paid out of pocket. Sweet and Sassy employees told my sister that since we did not use the voucher we  could use the groupon at ANY other time. They did not inform us about any kind of cancellation needed since we attended the appointment. This is fraudulent and other consumers deserve that Groupon refuses to honor transactions that have been paid for.

  
  Sincerely,
  
  A *****

  Business Response

  Date: 08/18/2024

  Hello ********,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: Thank you for providing a response and I'm glad to confirm that upon receiving further details from you, our team had reached out to the merchant and subsequently your order was cancelled.
  
  Refunds issued as Groupon credit are already available for use in your account. To view your current balance and transaction history, please navigate to Groupon Credits in your account.
  
  Thank you for your understanding.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:08/09/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This has been going on for over 2 months I was refunded 263 dollars in Groupon Bucks which I believe to be a scam.After trying To then find out with all three of my Groupon bucks purchases were all rejected. This caused a tremendous amount of stress and frustration and anxiety- I have now waisted hours and days trying to find out what is going on and I know there is nothing happening behind the scenes since I continue to be told all is resolved. If I didnt have the Groupon bucks I would have never went ahead and booked the services. I now spent just today 500 dollars in which I would have never spent ( thinking my Groupon bucks were being used ) I have spent endlees hours and time trying to understand what is going on. I have spoken to 30 plus representatives to be told all was resolved and I can move forward to make purchases. Well that wasnt the case since all my purchases were returned and I am getting scammed beware Im not sure how they are getting away with this.I am so disappointed and I cant believe how many times this has occurred and what is even more upsetting is I had to take money out of my pocket which was way more then I was able to afford since I wasnt able to use the Groupon pricing. I sent emails and had chats to be told all was ok go ahead and make a purchase we fixed the problem. Well this wasnt the case. After every incident I reached out to them either through email or chat since there isnt a number to call. To yet again be told all was ok - now 2 -3 months later and close to 700 dollars later I am still dealing with this - Groupon bucks are a scam. They act as if they are refunding you and in the end I was the one who got stolen from / I feel they ripped me off took my money in which I psid for and cant use it for anything. I want the money in which I paid u to be put back on my debit card. I will not go through all this again.

  Business Response

  Date: 08/13/2024

  Hi *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.
  
  Regarding your complaint: Thank you for contacting us. I hope you are doing well. I understand that you may be feeling frustrated and disappointed, but please know that your concerns are important to us, and we take them seriously. First and foremost, I apologize for the delay in responding.
  
  We have looked into the issue, and I am sorry to inform you that there was a problem with your transaction. I know this must be concerning to you. We have resolved all issues preventing you from placing the order, and we are confident that you can now proceed with the purchase. We strongly encourage you to attempt the order again using an alternative payment method. Please know that the authorization is just a temporary hold, and the order will be processed using the available Groupon Bucks until the order value exceeds the order total.
  
  If you don't have any other payment methods, we suggest removing the card details for authorization and then adding them again before making the purchase. I request you to add valid card details for making the transaction successfully using the Groupon credits. I understand you might think, you are placing using Groupon credits, what is the issue with credit card. I want to make you understand that, our system runs a validation to check whether you are the original owner making a purchase using a available Groupon bucks, so add a valid credit card and then proceed with the transaction using Groupon bucks.
  
  As a gesture of apology and goodwill, 5,00 in Groupon Bucks has been credited to your account. You can use these bucks to purchase any eligible deal on our site within the next 180 days. We truly apologize for any inconvenience you've faced.
  
  If the issue persists and you are still unable to purchase the deal, please reply to this email, and we will make it our top priority to assist you further. We are fully committed to providing you with the best possible service. If there is anything else we can do to assist you, please do not hesitate to let us know.
  
  We apologize for the inconvenience and understand that this may have caused frustration. We want you to know that we take these matters seriously and are committed to ensuring our customers have a positive experience with our service. We will do everything in our power to ensure that your future experience with our service is more enjoyable.
  
  Thank you for your patience and cooperation in this matter. If there's anything else we can do to assist you, please don't hesitate to reach out. We are committed to providing you with full support every step of the way. Once again, we apologize for this situation. Thank you for choosing Groupon. I hope you have a great day ahead.
  
  Regards,
  
  ****************
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 08/15/2024

   
  Complaint: 22116408
  
  I am rejecting this response because:

  I do not agree with the information that is being provided by Groupon I have been told the same exact information by every person I have been in communication with. This response is just like every other response telling me to do something in which I already did and more. This was requested approximately after ***** conversations later. I followed all the directions in which Groupon asked from me which was for information about my IPHONE and web browser etc. in addition I was also asked to add a credit card which I didnt feel comfortable doing so since my account was hacked. I noticed immediately that my account was hacked and I reached out to Groupon and once again this was supposed to be escalated and never got a response as to what happened and to as why the Apple Watch  was still being sent to a theft when I reached out to them to tell them to stop shipment ( in the site it clearly states that you have three days to cancel an order but they still sent a watch to someone in another state - documents provided ) but I was told that it was necessary in order to place an order. All of this was completed prior to making my last 2 transactions and my most recent being a hair Groupon I paid triple the amount of money in which I would have paid if I had the Groupon. You will see in the messages received I was told all was taken care of ( end of June ) then again in the beginning of July I tried to make a purchase after it was resolved once again money that I wasnt planning on taking out of my pocket was used for services. because Groupon once again refunded my purchase AFTER I on my end received confirmation it was  purchased and was confirmed in my account ( keep in mind this was after I was told what Groupon is telling me to do right now )  then AGAIN a second time I really thought it was resolved I was told your account has been taken care of and you can now proceed with purchases. NOT the case and once again money in which I wouldnt have spent I had to spend since the services are performed prior to providing them with a Groupon code.  I am a single mother who lives on a budget and when I think I am using a credit its very different from having to then use my own money.  I have spent more money with the last 3 transactions then I ever would have spent, additional money in which  I was never expecting to i am asking for  all the money in which I spent to be credited back to my account and not in fake Groupon bucks. I have spent weeks and at times close to 2-3 hrs a night corresponding with someone who was continuously telling me something different. I am now demanding that I recover all the money in which I had to spend because of the issues in which Groupon has caused me. I didnt anticipate to have to come out of pocket for any of these services in which I also have confirmation in which the purchases were all successfully made and confirmed .  
  FIVE dollars in Groupon bucks is in no means a resolution to this - I dont want Groupon bucks they DONT WORK and I feel this is how you are scamming people by thinking they have a credit and they dont . I want the money in which I payed for services that I thought my Groupon bucks were being applied to. I as well as myself have all the chats and emails in which I was involved in and the frustration of being lied to over and over again and it isnt  something I want to continue to deal with . I dont ever trust to make a purchase on Groupon because of the problems in which I have already encountered and for that reason the only resolution would be a refund to my original payment method. The last thing I want to do is have to take additional moneyout of my pocket once again.
  or have my account hacked again . I wish I was able to attach more documentation because I have plenty of it to show the amount of times, I  reached out in regards this and I cooperated with everything you guys told me to do. But in the end you did not fulfill your obligation,. If there is a way I can send over all the online chats and emails please Ltmk but Im sure Groupon has the ability to see what I am talking about . 

  
  In addition I am trying to explain to you how I purchased 3 different services in which I was sent a confirmation email for each in which they were purchased and was shown that my Groupon bucks were used. But in the end I ended up taking over 600 dollars out of my own pocket because of Groupon reversing the purchases After I was told the issues were resolved. 
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 08/20/2024

  Hi *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.
  
  Regarding your complaint: I want to extend my sincerest apologies for any inconvenience youve experienced. I understand that your total refund amount is $263.72. However, due to the partial usage of credits on your account, we can only process a manual refund of $235 to your original form of payment.
  
  Please note that we are making this exception beyond our standard Groupon policy in consideration of your situation. We truly appreciate your understanding and patience as we work to resolve this matter.
  
  As reviewed, I could see that you have already provided your details to process your refund of $235 Groupon credits to your alternate bank account. We will process your refund of $235 asap and update you once done within ***** business days.
  
  If you have any further questions or need additional assistance, please feel free to reach out.
  
  Thank you for your understanding.
  
  Regards,
  
  ****************
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 08/21/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:08/09/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Groupon Stole my money!!! Purchased tickets to ***************** 5/26/24 the tickets were in a pending status the whole day. I was told by customer service agent they were having issues. After hours of waiting, we left. I was told I couldnt get a refund because I didnt report it in time WHATTTTT??? I literally was on the chat immediately when I couldnt enter the park. I asked for a credit.. that has been every week since 5/26. I havent received nothing! But a please be patient request from the agents that know NOTHING!!!

  Business Response

  Date: 08/13/2024

  Hi *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.
  
  Regarding your complaint: Thank you for reaching out regarding your concerns with order #**********. I understand the frustration you must be feeling regarding the issue with the voucher not being useable due to the pending status of the order when you made the purchase. I apologize for any inconvenience this may have caused.
  
  After looking into the situation, it appears that you have raised a dispute for this order. However, upon review of the previous conversation and the screenshot you shared with our customer support team, it does not clearly indicate that the dispute has been officially closed by your financial institution.
  
  In this scenario, if you have indeed filed a charge dispute with your financial institution, the next step would be to work directly with them to find a resolution. While our *************************** is always available to assist with any Groupon-related inquiries you may have, once your financial institution becomes involved, we must allow their process to proceed accordingly.
  
  Please feel free to reach out if you have any further questions or require further assistance. We are here to help in any way we can.
  
  Thank you for understanding!
  
  Regards,
  
  ****************
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:08/08/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Groupon made an unauthorized charge. Admitted to the charge but refused to refund

  Business Response

  Date: 08/13/2024

  Hi *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.
  
  Regarding your complaint: I want to extend my sincerest apologies for any trouble youve encountered regarding order #**********. I understand that you have indicated this order was not made by you, and I am truly sorry for any inconvenience this may have caused.
  
  Upon a thorough review by our specialist team, we have found that the purchase was made using the same device associated with your account. We have detected no fraudulent activities related to this transaction. However, to ensure the security of your account, I strongly recommend that you change your login details immediately and avoid sharing them with anyone.
  
  To resolve this issue as an exception, I have canceled the order and issued a refund in Groupon Credits to your account. The credit is available to spend immediately and will never expire against almost anything on our site. You can see your available credit in the top-right corner of your My Groupons page, where it says 'Groupon Credits balance'.
  
  When you're ready to use your Credits, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Credits in your account will be deducted from your total.
  
  Thank you for your understanding and cooperation. If you have any further questions or need additional assistance, please dont hesitate to contact us.
  
  Regards,
  
  ****************
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:08/08/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Groupon for a *************** Adonis Moving and Storage. The company attempted to change the price for my move by adding another $120 to receive their service. I complained, and Groupon contacted the merchant to get them to honor the Groupon. since then i have tried calling them, emailing them, multiple times and at different times of the day. Their voicemail box is full. I copied Groupon on most if not all of the follow up emails. It has now been 2 months and I still am unable to get a return call, email, or any attempt to work with me. Groupon is trying to not cancel the order stating that their policy is only to refund within 3 days of original purchase. I can't get satisfaction from Groupon nor their partner ****** Moving and Storage. This is fraud and theft. Fraud by ****** and theft by Groupon.

  Business Response

  Date: 08/13/2024

  Hi ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.
  
  Regarding your complaint: I want to extend my sincere apologies for the inconvenience you experienced with our service.
  
  Upon reviewing the matter with the merchant, they informed us that they were prepared to honor the Groupon voucher, but the additional service charges outlined in the estimate were not agreed upon by you, and as a result, the voucher was not redeemed.
  
  I understand how frustrating this situation must have been for you, and I apologize for any trouble it caused.
  
  To resolve this matter promptly, and as you opted for a refund, I can see that your refund has been already refunded to original form of payment. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.

  Ive provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.
  

  Thank you for your understanding and patience. If you have any further questions or need additional assistance, please feel free to reach out.
  
  Regards,
  
  ****************
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:08/08/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This year, my sister purchased and gifted me a Groupon "voucher". This voucher titled "50-Minute Couples Custom Full Body and Foot Massage with Aromatherapy and Hot Stones". It has a value of $105 and I intended to use it immediately. After contacting the Spa which is supposed to provide services related to this Groupon voucher (********************************************************************************************************, I learned that they no longer honor the Groupon vouchers due to a change in managemnet.After multiple attempts to contact Groupon using their web based form, I have not heard back from them in months. The groupon voucher has now expired back in April 17, 2024. Unfortunately, their customer support website does not offer a support email address or phone number, so I do not have any paper trail of my messages attempting to assist my sister in getting refunded, or at least exchanging the voucher for another service.I hope you can help.*******

  Business Response

  Date: 08/10/2024

  Hi *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.
  
  Regarding your complaint: I hope this message finds you well. I understand that you were unable to use your gift voucher VS-JLW6-GW94-VZBL-B3PC due to a change in the merchant's management. I am truly sorry for the inconvenience this experience has caused you.
  
  Upon review, I found that the voucher was gifted to the email address "***************************".
  
  Given the circumstances, I am happy to process a full refund in Groupon credits to this email address ******************************* Groupon credits are easy to use and do not expire, allowing you to apply them towards any purchase on Groupon.com. We frequently feature popular deals, so hopefully, a similar offer will be available soon for you to enjoy.
  
  If you have any further questions or need additional assistance, please feel free to reach out.
  
  Thank you for understanding!
  
  Regards,
  ****************
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 08/12/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:08/07/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a 90-Minute Chicago Architecture Boat ************* on Groupon through its website on 08/07/2024. The website states that "No refunds if you or your party are late or are unable to attend your selected reservation." After I paid $73.95, Groupon sent me the time slots for the tour, which was not provided to me before the purchase. All the time slots do not work for me, and I have to cancel the tour. Although I have not selected any reservation, Groupon refuses to give my a refund.The terms on the website for the tour are misleading and ambiguous. Now Groupon refuses to give me a refund 5 minutes after I paid.

  Business Response

  Date: 08/10/2024

  Hi ***************,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I hope this message finds you well. I apologize for any inconvenience you have experienced regarding your Groupon purchase. I understand that the time slots provided did not work for you, and I regret that youre unable to attend the tour.
  
  We have carefully reviewed your order unfortunately, the deal you purchased is a Final Sale, which means were unable to offer a refund because the payment is sent directly to the merchant. The Final Sale status is one reason why we could offer such a great price on this deal. We strive to ensure all deal conditions are clear, and the Fine Print section on the deal page includes these details.
  
  Although we are unable to provide a refund, you may consider using the deal yourself at a later date or perhaps gifting it to someone who could make use of it. If you have any further questions or concerns, please feel free to reach out.
  
  Thank you for your understanding.
  
  Regards,
  *********************************
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 08/12/2024

   
  Complaint: 22107559
  
  I am rejecting this response because: although it was a "final sale", your website is misleading and does not provide enough information about the meaning of "final sale". I purchased the tickets due to your misleading information on your website and therefore am entitled to refunds.
  
  Sincerely,
  
  ***************