Business Profile

Ecommerce

Groupon, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,857 total complaints in the last 3 years.
1,325 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/17/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On May 8, 2024 I booked hotel in *******, ** through Groupon. Right away I noticed I was double charged. I tried to canceled it but the option online would not work. I could not find there customer service so I called my credit card to complain. They gave me two phone numbers listed on my transaction. Non of them worked. I tied to canceled the second charge but I could not reach nobody as the phone numbers didnt work. Online canceling was not posssible either. I tried to save money by using Groupon but instead I was double charged. Please just refund my money back
Business Response
Date: 08/20/2024
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I apologize for any trouble you encountered with these orders.

I reviewed the details and see that you have placed 2 separate orders in your account on 05/07/2024 04:39 PM and 05/07/2024 03:46 PM CST.

Your reservations were refundable until 05/10/2024 03:00 PM but we did not receive any cancellation request from your end. The first email request we received from you was on 8 June, 2024.

Unfortunately, as your reservation was past the cancellation deadline, and also past the stay dates as well, it was no longer refundable.

I'm afraid we will not be able to assist with a cancellation on your reservation at this time.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:08/16/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I requested a refund within the 3-day refund period, and received no response. Now that the 3-day window has closed, I am no longer eligible for the refund despite my email evidence that I requested it on time.
Business Response
Date: 08/18/2024
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: Thank you for reaching out and I apologize for any trouble with this.

I reviewed your account but wasn't able to find any previous requests submitted from your end, and looking at the provided screenshot it appears that you have replied to the purchase confirmation that you received.

Please note that the purchase confirmation is not a customer support portal, and you must submit your requests from the help section of our website.

As an exception in your case, I've just canceled this order and issued a refund in Groupon Bucks to your account. You'll receive a confirmation email as soon as they have processed.

These Bucks are available immediately and never expire. You can check your balance any time from your My Groupons page.

When you're ready to use your Bucks, make sure they apply to your purchase at checkout. Just check the box next to "Apply available Groupon Bucks" under Payment Method, and the number of Bucks in your account will be deducted from your total.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 08/20/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Thank you for the clarification and positive action. I appreciate it very much.

Sincerely,

*************************
Initial Complaint
Date:08/16/2024
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My Groupon account was hacked on 6/16 for $840. My bank immediately contacted me and I filed A complaint with Groupon. My bank returned the funds during the inquiry, but Groupon verified the purchase and recharged my account. I have been going back and forth with Groupon, they tell me to contact my bank, bank says its Groupon since they verified the charge. Every time I contact Groupon THROUGH CHAT ONLY, I am given a generic response, have to wait 3 days, and they always say to contact my banking institution. My bank has verified MANY times that the issue is in Groupon for verifying the purchase as accurate, this is why they do not refund my account.
Business Response
Date: 08/18/2024
Hi *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I want to sincerely apologize for the frustration and inconvenience you have experienced regarding the recent issue with your Groupon account. Your security is of the utmost importance to us, and we understand how concerning this situation must be for you.

At Groupon, we prioritize the protection of our customers' information and utilize industry-standard tools to safeguard your data. I am genuinely sorry for the difficulties you've encountered in resolving this matter.

I understand that you have already been in touch with both Groupon and your bank regarding this issue. Given the complexity of the situation, I would encourage you to continue working with your bank to dispute these charges. They are equipped to assist you further in this process and can provide additional support.

If there is anything more we can do from our end, or if you have further questions, please do not hesitate to reach out to us.

Thank you for your patience and understanding.

Regards,
*********************************
Manager
Groupon Customer Support
Initial Complaint
Date:08/16/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been attempting to cancel my groupon merchant account since the beginning of June.I have been unable to get in touch with my account manager. I have sent about fifty emails and left many messages to the phone number I was given. *************, Alyssa.When calling merchant services, *************, I was placed on hold while the receptionist from another country without the ability to do anything with my account also attempted to get them on the phone today, 8/15/2024.The has been escalated. She gave the manager of Alyssa. ******************************** ************************************* However, this supposedly has been escalated before. Since I wasn't able to get in contact with anyone, I attempted to pause my campaign. This was also in June. This didn't do anything. It says it's under review for the pause since June.After the pause was initiated for review my clients started calling me to show me their new email from Groupon.Encouraging them to buy as many as they want at an even cheaper price. This is hurting my business. I am at a loss. Some months I can't afford my rent but I'm working more than I should need to. I need help getting this resolved ASAP. I want it stopped immediately.Thank you in advance for your attention and help.*******
Business Response
Date: 08/17/2024
Hi *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.

Regarding your complaint: I want to extend my sincerest apologies for the frustration and inconvenience youve experienced in your attempts to cancel your Groupon Merchant account. We understand how critical this issue is and the impact it has had on your business.

I have escalated your request to our concerned team for immediate attention. You can expect a detailed response and resolution within the next 2-3 working days.

In the meantime, please feel free to reach out with any additional questions or concerns. We greatly appreciate your patience and understanding as we work to resolve this matter.

Thank you for bringing this to our attention.

Regards,
*********************************
Manager
Groupon Customer Support
Initial Complaint
Date:08/15/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
1st had Purchased voucher for ***'s, and ***'s wouldn't accept since not a new member, instead of refund they gave me groupon cash or bucks to use for another voucher, I purchased a voucher for a photo session for a newborn granddaughter the groupon website states that there's an outdoor studio that would take voucher my daughter-in-law tried to schedule session and was told they wouldn't take groupon voucher, at this all.i want is a refund
Business Response
Date: 08/18/2024
Hi ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.

Regarding your complaint: I hope this message finds you well. I sincerely apologize for the inconvenience you and your daughter-in-law have experienced.

We have escalated your concern to our team who is actively investigating the matter. We understand how frustrating this situation must be, and we are working to resolve it as swiftly as possible.

Once we receive an update, we will promptly contact you via email with further information. In the meantime, we greatly appreciate your patience and understanding.

If you have any additional questions or need further assistance, please dont hesitate to reach out.

Regards,
*********************************
Manager
Groupon Customer Support
Initial Complaint
Date:08/15/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Groupon for 6 sessions of laser hair removal for full body with Skyns Spa on 8/7/24 for the amount of $1,619.19. On 8/13/24 I called the merchant to schedule my first appointment for September and was told to call back the first week of September. I went to visit the address listed on the Groupon for this business and when I got there, I was told by the new business owner that Skyns Spa no longer operates there. I started to feel uncertain about this place so I researched them on ****** to see if I could find some information about them and a new address. They did not mention on the phone that they moved. I found evidence online that this merchant was forced to close their business by the state of NJ for providing services without the proper licenses and that they are banned from providing services for 10 years. I contacted Groupon customer support to bring this to their attention (providing them with this evidence) and to request a refund since I no longer feel comfortable or safe receiving services from this merchant. They insist that the merchant is reachable and honoring vouchers and that they cannot give me a refund. I refuse to get services from a business that has been forced to close by a government agency but is still providing services illegally. Are these the kind of business that Groupon works with? They are willing to send their customers to a merchant who is unlicensed, unregistered, and providing services illegally just so they do not have to give a refund. I have not opened or used my voucher. I want to get a refund for the full amount I paid on the original payment method.
Business Response
Date: 08/18/2024
Hi ********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.

Regarding your complaint: I apologize for the inconvenience and frustration you have experienced with the Skyns Spa voucher.

Your feedback has been forwarded to the relevant team, and our concerned team has confirmed that Skyns Spa is now located just 2 minutes away from the old address. The merchant has instructed that you should call them at the beginning of September to schedule your appointment.

However, I understand your concerns and your desire for a refund for this purchase. While the deal is unfortunately no longer eligible for a refund to your original payment method due to surpassing the cooling-off period of 3 days, we want to ensure you are satisfied with your Groupon experience.

As a gesture of goodwill, and because we value you as a customer, we can offer you a full refund in the form of Groupon credits. I have sent you an email directly with instructions on how to process this refund. If you encounter any issues or have further questions, please feel free to reply to that email, and I will assist you promptly.

Thank you for your understanding and patience. We are here to help and ensure that your experience with Groupon is a positive one.

Regards,
*********************************
Manager
Groupon Customer Support
Customer Answer
Date: 08/19/2024

Complaint: 22146415

I am rejecting this response because: I appreciate your effort to provide me with a refund via credits, but the amount I paid is too big for me to accept as Groupon credits.
I did not expect any of this to happen when I bought the deal. I had every intention of using it before I discovered that this merchant is possibly providing services after being forced to close down by NJ Attorney General and fined for providing such services without proper licenses.
I have already provided evidence of this.
It was very disturbing to find that out and it made me lose trust in your company. I understand that you have a 3-day refund policy, but I believe that my case is an exception and that I have good reason for wanting a refund.
Please, process a refund to my original payment method.

Sincerely,

*******************************
Business Response
Date: 08/23/2024
Hi ********,

Thank you for reaching out to us through the Better Business Bureau. I want to extend my sincerest apologies for the inconvenience and distress this situation has caused you.

We have escalated your issue to our concerned team for further review. Please be assured that we are treating this matter with the utmost seriousness and conducting a thorough investigation with the merchant involved. While we typically receive updates quickly, please allow up to 5-7 days for a complete review process.

We are committed to resolving this issue as promptly as possible and will keep you informed of any developments. Your patience and understanding during this time are greatly appreciated.

Thank you for bringing this to our attention, and again, I apologize for any inconvenience this has caused.

Regards,
*********************************
Manager
Groupon Customer Support
Customer Answer
Date: 08/28/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************************
Initial Complaint
Date:08/15/2024
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of transaction: August 1, 2024 As advertised on their website, the **** and ******'s groupon is good for all locations and when you do a search for *******, ******* deals, it appears with the *******, ****** location.However after purchase, I called the *******, ****** location directly, they informed me they do not accept these groupon. I advised Groupon immediately and requested a refund since it's falsely advertised. They tried contacting **** and ****** and was not able to resolve it so the groupon I purchased are deemed useless in ******. They refuse to issue a refund and only offered their Groupon credit even after 2 weeks and showing the screenshots that it's falsely advertised on their own website.
Business Response
Date: 08/20/2024
Hi ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.

Regarding your complaint: Thank you for reaching out to us regarding your recent purchases. We have received your request for a refund for orders #********** and #**********.

We understand that the deal you purchased was advertised in USD, and upon checking with the merchant in your Canadian location, you were informed that they could not honor the vouchers due to the currency discrepancy. Unfortunately, upon checking, the addressed you mentioned as visited was not mentioned in merchant's honorable locations.

In this situation, as a one-time exception, I've issued a full refund for both orders to your original form of payment. You'll receive a separate automated email message to confirm this as well.

Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.

If you have any further questions or concerns, please feel free to reach out to us. We appreciate your patience and understanding.

Regards,

****************
Manager
Groupon Customer Support
Customer Answer
Date: 08/20/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************
Initial Complaint
Date:08/15/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The service that Groupon refuses to refund me for was a $130 whale watching tour. I purchased it for 2 people with a company 'Princess Monterey'. It was purchased and booked on the same day, July 31, 2024, for the tour at 3.30pm. I paid $130 at groupon.com.I live ~2.5 hours away from ********. I was 5 minutes away when I received a call from Viator (another middleman in this deal, they sell boat tours to Groupon, and Groupon sells to us). The lady on the phone told me that the Princess ******** contacted them and told them that the tour will be canceled. They offered me to either reschedule or refund. There was no other time to reschedule, 3.30pm was the last tour. It was Sunday, I couldnt book for another day, and couldnt wait for the next weekend (my niece was flying back home before that, and this tour was for her). So I asked for a refund.I never received a refund from Groupon. I also found out that they charged me twice, so instead of a $130 charge I was charged $260.I contacted Groupon and received an email stating that they will issue a full refund. I was supposed to receive an additional confirmation of this refund (never received it).I filed a dispute with my credit card company (***** Fargo), which they closed, because "merchant informed them that I was made available of the services and chose not to use them".Then Groupon was telling me that they could not refund me until the dispute was closed (which it was, closed, I sent them a screenshot of the email confirmation from ***** Fargo).After 2 weeks and multiple conversations with Groupon customer service agents, they still owe me $260. $130 of which they simply stole from me, by charging me twice without my consent.They finally agreed to credit me, but it their Groupon credits! Not with my money back.I want them to refund me in full, and pay for the time that they use my money that they stole from me, and for they time that I spent talking to their agents, trying to get my money back from them.
Business Response
Date: 08/17/2024
Hi *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.

Regarding your complaint: I hope this message finds you well. I sincerely apologize for the inconvenience and frustration youve experienced regarding your whale watching tour booking and the refund process.

Upon reviewing your case, I see that the dispute is still under review. However, you have confirmed that the dispute with your credit card company is closed. I understand that this situation has been both challenging and time-consuming for you.

To expedite the resolution, I am escalating this matter to the concerned team. Once we receive an update from the team we will be able to assist you further with your refund request. I assure you that we are committed to resolving this issue as quickly as possible.

Thank you for your patience and understanding. We will keep you informed of any progress and will do our best to ensure that this is resolved to your satisfaction.

Regards,
*********************************
Manager
Groupon Customer Support
Initial Complaint
Date:08/14/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have tried multiple times to contact the company to cancel the order right after I made the order. Finally received information that order had been processed. Once I received it I have been trying to return item for full refund, but no response from Groupon. There is no number to call only email, but no one has responded. I reached out to third party and they are not able to refund states that Groupon has my money. Seeking a resolution.
Business Response
Date: 08/17/2024
Hi ********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I hope this message finds you well.I apologize for the inconvenience youve experienced regarding your recent order. I understand your frustration with the lack of response and the difficulty in reaching us.

We understand that you may prefer phone support, but at the moment, we do not offer this service. However, we are available to assist you 24 hours a day through our chat or email support. You can reach out to our customer support team at anytime via chat and email using the link: ******************************************

To address your concerns, please note that this issue is best handled by the third-party Marketplace merchant who is managing the deal. We have forwarded the details of your request to them, and they will be in touch with you via email within one working day.

The Marketplace merchant will assist you further and provide a resolution to your refund request.

Thank you for your patience and understanding. Should you need any additional assistance, please please do not hesitate to reach out to us.

Regards,
*********************************
Manager
Groupon Customer Support
Customer Answer
Date: 08/19/2024

Complaint: 22143580

I am rejecting this response because: It does not resolve the issue. It is more of the same. An empty system generate response that does not address the issue directly. I need an address label to return the item and a clear time line for my money to be refunded to me.

Sincerely,

***********************************
Business Response
Date: 08/23/2024
Hi ********,

Thank you for reaching out to us through the Better Business Bureau. I sincerely apologize for the frustration and inconvenience youve experienced with your recent request.

I want to assure you that we have escalated your issue to the third-party Marketplace merchant who is managing your transaction. They are now reviewing your case and will provide the necessary assistance, including the address label for the return and a clear timeline for your refund.

The Marketplace merchant will reach out to you directly via email with an update as soon as possible.

Thank you for your patience and understanding. If you have any further questions or need additional assistance in the meantime, please do not hesitate to contact us.

Regards,
*********************************
Manager
Groupon Customer Support
Customer Answer
Date: 08/26/2024

Complaint: 22143580

I am rejecting this response because: It is the same response without a resolution. They refer me to this ******************* who then refers me back to Groupon. I sent my money to Groupon and I am unable to receive a response that lets me know how to get my money back. They only provide hollow apologizes.

Sincerely,

***********************************
Business Response
Date: 08/28/2024
Hi ********,

Thank you for reaching out to us through the Better Business Bureau.

I am deeply sorry for the inconvenience youve faced in trying to cancel your order and obtain a refund. I understand how frustrating this situation must be, and I truly apologize for the lack of response and the delay youve experienced.

To resolve this, we have re-escalated your issue to the third-party Marketplace merchant, who is responsible for handling returns and refunds for this deal. Please allow them a bit more time to look into your case. They will review the situation and provide you with an update as soon as possible.

We will continue to keep you informed about the progress and any new developments via email.

Thank you for your patience and understanding.

Regards,

*********************************
Manager
Groupon Customer Support
Initial Complaint
Date:08/14/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
date of purchase - Dec. 23, 2023 Couples massage (gift)They tried to redeem it, and it is said for a single person ($190 value, sale at $117.80). It is listed under couple massages, and there is no option to pick a single person or couple. This listing is very misleading, and they are unwilling to accommodate what was listed, saying I should read the fine print. Groupon doesn't list a number. **************** gives no solution. Besides, we will refund Groupon bucks.
Business Response
Date: 08/17/2024
Hi ****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.

Regarding your complaint: I hope this message finds you well. I understand your frustration regarding the listing of the massage deal, and I apologize for any confusion this has caused.

We have forwarded your feedback to our concerned team to address this issue and prevent similar occurrences in the future. We apologize for any misunderstanding or inconvenience this may have caused.

To resolve this issue, we have already processed a refund of $82.46 for Order #********** in the form of Groupon Bucks to your account. Additionally, as a gesture of apology, we have added $20 in Groupon Bucks to your account. These Bucks are available for immediate use and can be applied to any eligible deal on our site. You can view your balance, transaction history, and other details in your account under ********************** Bucks.

We sincerely hope that this resolves the issue to your satisfaction and that your next experience with Groupon will be more enjoyable.

Thank you for your understanding and patience.

Regards,
*********************************
Manager
Groupon Customer Support

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Groupon, Inc. is NOT a BBB Accredited Business.