Business Profile

Ecommerce

Groupon, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ecommerce.

Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,857 total complaints in the last 3 years.
1,325 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/21/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a mattress through Groupon. The mattress turned out to be defective with multiple stains on it and it did not inflate properly. The mattress is sagging in its cover because it is too big for it. And the mattress does not sit on my bed frame (corners are lifted up) which means it is dipping in the middle. The mattress is defective and came with stains, but I cannot find a way to speak to anyone at Groupon about returning it. Their portal says to click Email Us or Contact Merchant but those options dont exist on the product page or in my account. I tried using their general email line both on app and website and the email is simply NOT SENDING. its been super frustrating. The bed not being properly inflated is causing me back issues and I need a resolution asap!! Im writing this at 3am because I cannot sleep this bed is hurting my health. And theres nobody to take responsibility for the defective mattress. Please help me. I cannot reach anyone at Groupon.
Business Response
Date: 08/22/2024
Hi ****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.

Regarding your complaint: This issue will be best handled by the third-party Marketplace merchant running the deal. We've sent them the information you provided to us, which you can review below.

* Your Order Issue (ex: Defective Item): The mattress turned out to be defective with multiple stains on it and it did not inflate properly. The mattress is sagging in its cover because it is too big for it. And the mattress does not sit on my bed frame (corners are lifted up) which means it is dipping in the middle. The mattress is defective and came with stains.
* Your Request (ex: To Return/Refund): Return
* Your Security Code/Order ID: **********************

The Marketplace merchant will contact you via email within one working day from today.

Thank you for understanding!

Regards,

****************
Manager
Groupon Customer Support
Customer Answer
Date: 08/23/2024

Complaint: 22172763

I am rejecting this response because:
Groupon Should be responsible for what I purchased through them even in this case where it appears the seller is fraudulent. They maintain that I need a hard ruler where I clearly stretched out the tape to be straight and it contains the same measure as any other ruler. I did not make the measuring tape. If they had a problem with the picture they would have indicated like they did yesterday but this morning in response to my fresh picture all I received was the notice saying my mattress is not defective which it very much is because it is below the indicator standards which they defined (and tried to cover up after by saying I must have slept on it although they said u did t sleep on it enough which is why the ends are curving up. So strange) I have attached pictures showing the following, which I also sent to Groupon customer care :
1) I have had this mattress a bit over a week and I have not slept on it because it was uncomfortable for various reasons (after letting inflate for 3 days) which is why I investigated the mattress further and tried reaching out.

2) I reported that the mattress cover seemed loose like the bed did not fully inflate and the measurements were off. also the ends were turning up like the foam had an issue and there were stains on it like it was used.

3) the company told me that the industry has a 0.5 tolerance and they informed me of how to take a measurement. I measured and they disputed until I sent a view that they could not gain say (screenshot below)

4) Regarding the weird shape, they informed me that the cover might be too tight and I took it off and put it back on as well as sent pictures to show the cover was actually really loose not tight. Clearly something else is wrong.

5) Alrhough the mattress I received measured under 13, they still refused to give me a return or even offer a replacement (which I surely wont take now) and they offered me a new mattress cover to cover up the stains of use of this mattress. I declined.

By the standard they set early in our conversation, the mattress does not meet industry standards and blaming me sleeping on it for a few days (the first two nights I tried it - total of days in - was h*** on my back) is absolutely irresponsible.

I will be pushing for the BBB to help me get a resolution here as that appears to be my choice. I have attached some evidence below. Please let me know if you need any more. The BBB will also get these copies.

Thanks

Sincerely,

*******************
Business Response
Date: 08/28/2024
Hi ****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.

Regarding your complaint: I understand your concern regarding order #********** for the ComforPedic Loft from BeautyRest Special Edition 14" Gel Memory Foam Mattress (Queen, Medium).

Upon review, I found that this is a third-party order, and we have escalated the issue to the Goods Merchant. I can confirm that the Merchant has responded to you via case #********.

The Merchant has indicated that they can only arrange a replacement of the mattress cover due to the reported stains, as no other defects were found. For any further queries or assistance, please reply to the email sent by the Goods Merchant for additional support by attaching the proof you have.

If you have any other questions or need further assistance, feel free to reach out.

Thank you for understanding!

Regards,
****************
Manager
Groupon Customer Support
Customer Answer
Date: 09/01/2024

Complaint: 22172763

I am rejecting this response because: Groupon is not accepting responsibility for what a merchant on their platform has done. They said to me that the merchant is awaiting my response but that is in fact a lie. Although the item is defective the merchant is refusing to refund me for the item and accept a return. They offered me a new bed cover which is far from the issue. Please help me to get a resolution here.

Sincerely,

*******************
Initial Complaint
Date:08/20/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was attempting to book two hotel rooms through Groupon. I purchased one, then the app stated my card was decline twice. I then switched cards and book one additional room. Groupon charged me three times, I tried to cancel one room since it was not needed and said my card was decline but charged it anyways. **************** told me it could not be cancelled per their policy but it was a mistake made by Groupon. I asked to escalate the issue, I was told I would receive an email in 2-4 hours or ******************************************************************* The customer service representative then ended the chat and nothing was resolved.
Business Response
Date: 08/23/2024
Hi *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I want to extend my sincerest apologies for the inconvenience youve experienced with your recent hotel booking through Groupon. I understand that this situation has been frustrating, and I appreciate your patience as we work to resolve it.

After reviewing your request for the purchase made on 08/16/2024, I see that the cancellation window for the reservation has unfortunately passed. However, I want to assure you that I have escalated your issue to our concerned team to address your refund request with the merchant directly.

We strive to provide timely updates, but please note that the investigation process may take between 5-7 days as we need to thoroughly check with the merchants involved. Rest assured, once we receive an update, we will promptly inform you via email.

Thank you once again for your patience and understanding in this matter. If you have any further questions or need additional assistance, please dont hesitate to reach out.

Regards,
*********************************
Manager
Groupon Customer Support
Initial Complaint
Date:08/19/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased an item off of groupon from a fraudulent seller. When I contacted groupon's customer support to report the fraud, I was told that my cooling off period was over and I could not receive a refund. I do want a refund. I also want Groupon to re-evaluate the way they investigate fraud allegations. I have attached the email correspondence with groupon and the voucher.
Business Response
Date: 08/21/2024
Hi *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.

Regarding your complaint: First and foremost, I want to extend my sincere apologies for the frustration and inconvenience you've faced.

In order to assist you further and better understand the situation, could you please confirm whether you have followed the redemption instructions provided in your voucher? Specifically, have you reached out to the seller at ************************ and mentioned your voucher details? This information will help us assess your case and work towards a resolution.

We value your feedback and want to ensure that your concerns are addressed thoroughly. Thank you for your patience and cooperation as we work to resolve this matter.

Regards,
*********************************
Manager
Groupon Customer Support
Customer Answer
Date: 08/21/2024

Complaint: 22167243

I am rejecting this response because: No solution has been provided. I did respond to Groupon with the following email.

Thank you for acknowledging my complaint. I did contact the fraudulent company per the instructions (no response). I went a step further and contacted the actual victims, Computer Logic. I have included their organization in this correspondence. When individuals report fraud, Groupon must take these complaints seriously. Groupons negligence has caused financial loss for customers and identity theft for Computer Logic.

The Groupon still connects to Computer Logics live page.

Sincerely,

***************************
Business Response
Date: 08/23/2024
Hi *******,

Thank you for reaching out to us through the Better Business Bureau. I apologize for the oversight in my previous response and for any inconvenience this may have caused.

I wanted to inform you that we have escalated your issue to our concerned team, who have thoroughly investigated the matter. They have sent you an email on August 23, 2024, detailing the refund options available to you. Additionally, I have sent you a direct email with instructions on how to process this refund.

If you encounter any issues or have further questions, please don't hesitate to reply to that email. I am here to assist you promptly and ensure that everything is resolved to your satisfaction.

Thank you for your patience and understanding.

Regards,
*********************************
Manager
Groupon Customer Support
Customer Answer
Date: 08/26/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:08/19/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ordered a Groupon for carpet cleaning Left 2 messages with no return call Contacted Groupon to request refund They will not refund From Groupon.We have investigated your concern about the acceptance of Groupon vouchers by A-Team ************* Cleaning. We can confirm that the merchant is currently honoring all valid vouchers.I cannot get in touch with the tile cleaning and do not trust the work due to poor communication I requested a refund and it was denied
Business Response
Date: 08/21/2024
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I apologize for all the trouble you encountered while trying to redeem your Groupon voucher with this merchant.

I've issued a full refund to your original form of payment. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:08/19/2024
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Groupon Order #: ********** - Item #: ******* (on the Groupon itself) Vendor: Face-to-Face Spa @ **********************, ** Purchase: 60 Min Couples Massage & 60 Min Facial The vendor, Face-to-Face in ********, ****** TX - Mgr ********, has informed me that the voucher I purchased on 5/10/24 (expires on 11/6/24) is a FRAUD! ******** @ the spa said they do not even perform massages there and that she had to file a claim with Groupon to get this Groupon off of their website! She said a potential hacker had used all of their information, but it is not an authorized transaction and they do not have a relationship with Groupon. ******** told me to reach out to Groupon for a refund of the $69.00 I paid.I had a CHAT w/ a *** named A Sumaya F on Tue., 8/13/24; she informed me she escalated my case to their "RESOLUTION TEAM" and although they are usually quick to respond, it may take up to 7 days to conduct a thorough investigation. Tomorrow is Day 7 - no response yet. Today, I tried to follow-up w/ another Chat, but I don't see the option to do that any longer. I would like a resolution as quickly as possible - please advise on best steps to take. Thank you,***************************
Business Response
Date: 08/21/2024
Hi *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.

Regarding your complaint: I hope this message finds you well. I wanted to apologize for the inconvenience and frustration youve experienced regarding your Groupon voucher.

After reviewing your case, I can confirm that your refund for Groupon Order #********** was successfully processed on August 20, 2024. You should have received an email confirmation of this refund shortly after it was issued. If you have not seen this email, please check your spam or junk folder, as sometimes our emails may end up there.

Ive provided more specific instructions regarding the refund in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,
*********************************
Manager
Groupon Customer Support
Customer Answer
Date: 08/21/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:08/19/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was interested in purchasing a **** club membership. I clicked on buy and unbeknownst to me there were 3 regal show tickets in my cart. So before I had a chance to remove them, the purchase went through for **** club (which I wanted) and 3 regal movie tickets. When I attempted to contact Groupon thats all I got was their standard faq sheet on what to do for a refund. Because the purchase of the regal tickets was bought in error I thought Groupon could reverse the charge. I contacted them within minutes of this transaction. Theres no way listed on their site that I was able to talk to someone in customer service. I sent an email to them and never received a response. I would like to be refunded for the cost of the 3 regal movie tickets.
Business Response
Date: 08/23/2024
Hi *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I hope this message finds you well. Im truly sorry for the confusion and inconvenience caused by your recent purchase.

I understand your concern about the accidental inclusion of the Regal movie tickets in your order. After reviewing your request, I would like to inform you that the deal you purchased is classified as a Final Sale. This means that were unable to process a refund for this transaction, as the payment is sent directly to the merchant.

The Final Sale status is one reason why we could offer such a great price on this deal. We strive to ensure all deal conditions are clear, and the Fine Print section on the deal page includes these details.

Im genuinely sorry for any inconvenience this situation has caused. If you have any further questions or need additional assistance, please dont hesitate to reach out.

Thank you for your understanding.

Regards,
*********************************
Manager
Groupon Customer Support
Initial Complaint
Date:08/19/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On May 5th I bought a program through Groupon, ********* business. I downloaded it and it was not what i thought it would be. So, the next day I contacted them, and had to delete the program. Then on the 8th of August they finally said they would refund my money. They said it would take 2 to 5 business days. On Friday again I contacted them and asked what happened to my refund. It is now Monday the 19th and still no refund.
Business Response
Date: 08/21/2024
Hi ****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I hope this message finds you well. I am sincerely sorry for the inconvenience youve experienced regarding your refund.

Please know that we have escalated your issue directly to the merchant, and we are currently waiting for their response. Unfortunately, we have not received an update yet. Therefore, we are now escalating your request to our resolution team to ensure it is addressed as quickly as possible.

Please note that we usually receive updates real quick, but sometimes it may take up to 7 days as we need to conduct a thorough investigation with the merchants in the backend. We are committed to resolving this matter as swiftly as possible and will notify you as soon as we have an update.

Thank you for your understanding and patience as we work to resolve this. If you have any additional questions or need further assistance, please dont hesitate to reach out.

Regards,
*********************************
Manager
Groupon Customer Support
Customer Answer
Date: 08/21/2024

Complaint: 22162794

I am rejecting this response because: I received a letter several days ago and they the company has already approved the refund. That was on August 8th, and it should have been refunded in 2 to 5 business days. And now here we are on the 21st still waiting. It better not take another 7 days.

Sincerely,

*************************
Business Response
Date: 08/23/2024
Hi ****,

Thank you for reaching out to us through the Better Business Bureau. I apologize for the inconvenience and delay you've experienced regarding your refund.

After reviewing our records, I can confirm that your refund was successfully processed on August 22, 2024.

I have sent you a direct email with more specific instructions regarding the refund. If you have any additional questions or need further assistance, please feel free to reply to that email.

Thank you for your patience and understanding.

Regards,
*********************************
Manager
Groupon Customer Support
Initial Complaint
Date:08/18/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have no transaction receipt as it disappeared without receipt off my phone while online. I could not use my purchase because I never received an email from Groupon as they stated I would so **** Museum At ********************** could scan code.
Business Response
Date: 08/23/2024
Hi ****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I hope this message finds you well. I apologize for the inconvenience you experienced with not receiving your transaction receipt and voucher for the **** Museum At ***********************

Ive just checked your account, and I can confirm that your voucher has been added to your account. You can find all your vouchers by visiting the "My Groupons" section on the mobile app or on our website here: **********************************************, once you are logged into your account.

For your convenience, I have also sent the voucher's directly to your email. Please check your inbox for the email with the voucher details.

If you have any further questions or need additional assistance, please feel free to reach out.

Thank you for your understanding and patience.

Regards,
*********************************
Manager
Groupon Customer Support
Initial Complaint
Date:08/18/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Please see attachments below
Business Response
Date: 08/21/2024
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: Thank you for writing to us and I apologize for any trouble you encountered while trying to reach out team.

I hope you're using the help section of our website to raise your support requests? I see that you have previously contacted us for another purchase from the same merchant for a couples massage, and it was promptly refunded to you.

However, we have not received any further communication from your email address regarding other concerns. Please note that all requests must be submitted via the help page as discussed, and we're currently not offering phone services. In this case, we're unsure on the contact methods you used as we have not received the requests in question.

I reviewed both the orders you have provided:

Order # **********
Orange ******************* lwc-f6gbo863ml="" style="color: rgb(24, 24, 24); font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Helvetica, Arial, sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol"; font-size: 13px;">
As the order has already expired, I've just canceled this order and issued a refund in Groupon Bucks to your account. You'll receive a confirmation email as soon as they have processed.

These Bucks are available immediately and never expire. You can check your balance any time from your My Groupons page.

When you're ready to use your Bucks, make sure they apply to your purchase at checkout. Just check the box next to "Apply available Groupon Bucks" under Payment Method, and the number of Bucks in your account will be deducted from your total.

This order was not cancelled automatically as the merchant was closed temporarily, and vouchers were valid to be used once they re-opened. However all cancellation requests were honored upon contact from customers.

Order # **********
Get the Led Out

This deal terms had specifically indicated that "Redeemable only on mobile device. Non-transferable. Entire party must be present for admission".

These terms were agreed upon at the time of purchase. Unfortunately this order is not eligible for any form of refund as it was sold as Final Sale.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:08/17/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We purchased a Groupon to get into a water park on AUG 17th. In their instructions they state that we must "register the Groupon prior to the visit" (see screen shot). On the day of the event the merchant said that they didn't have tickets to be redeemed. Which means I can't actually use the Groupon. I asked Groupon for a refund because I can't use the pass, and they said that all sales are final.
Business Response
Date: 08/21/2024
Hello Jaron,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry to hear that you faced some issues with one of your orders. We're happy to assist you with this, but we could not find an account registered with the provided email address, ***********************.

To locate your order, we will require some additional details from you. Alternately, if this purchase was made by someone else, we request that you have the original purchaser contact us directly.

Ive provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 08/29/2024

Complaint: 22157460

I am rejecting this response because:
Thanks for your email. And sorry for my delayed response.

I am not satisfied with the response from Groupon. There were multiple people from my daughters girls scout group that were impacted by them over selling a date at the water park we were all trying to go to.

When we werent allowed to enter the venue they said that we could move our tickets to another date if we wanted. Total bait and switch.

The other email that Groupon mentioned in their response is my wifes email. They sold me tickets I couldnt use - which makes them scammers. At this point - even if they refund me (which they wont), I want everyone to know they scammed me and my wife and several people from our girl scout group.

Thanks,
Sincerely,

*************************
Business Response
Date: 09/03/2024
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: Thank you for providing the purchase details, and confirming that this was brought by your wife.

To resolve this, could you please ask the account holder to sign in to their account and contact us? Once we hear from them, we will be able to assist with this issue promptly.

Please rest assured that as a security measure, we never make any changes to an account or share purchase details without the account holder's consent.

Thank you for your understanding. If you have any further questions or need assistance, please don't hesitate to let me know.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 09/06/2024

Complaint: 22157460

I am rejecting this response because: I've responded to their response. I've had my wife respond to their response, and they are still reviewing our case for a refund. They said it will take up to "7 days" to get back to us. I rejecting their response because after two more exchanges they still have not presented an acceptable solution.

Sincerely,

*************************
Business Response
Date: 09/16/2024
Hello Jaron,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: Thank you for getting back and I apologize for any delay.

As discussed in our previous response, since this purchase was not made by you, we're unable discuss any details in this interaction.

If your wife has already contacted support, our team will get back to her for assistance.

If you need help with any order in your account, please do let me know.

Regards,

Harish
Manager
Groupon Customer Support

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Groupon, Inc. is NOT a BBB Accredited Business.