Business Profile

Ecommerce

Groupon, Inc.

Headquarters

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Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,857 total complaints in the last 3 years.
1,327 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/23/2024
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am customer from ********************** very long time ago but now i am very upset i bought 2 airport prior pass and not works and i need to pay $244 for each also i was in the sea world and i never get the tickets and need to pay regular tickets and also food the order is 1000-148200-235202 also 1000-148200-644652.Order # ********** Priority Pass $244 Standard Plus Membership with Ten Visits FREE
Business Response
Date: 08/28/2024
Hello ***,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence.

Regarding your complaint: I'm sorry to hear that you're having trouble with a couple of the deals you purchased.

I reviewed both the offers and see that they are final sale, so we will not be able to process cancellations on them. That being said, I'm happy to assist you with redeeming them.

I checked your orders for SeaWorld ******* and can confirm that the tickets have been successfully added to your account. You can visit the My Groupons page in your account to view and access them. If you're not seeing the vouchers in your account, please make sure you're logged in using the correct email address.

If the vouchers are not present, please share a screenshot of your My Groupons Page and we will be happy to review it further for you.

For the Priority Pass vouchers, I checked the provided redemption codes and was able to confirm that they are applying as intended. As this offer comes with multiple options, the redemption steps contain different redemption links for each option. Please make sure you're using the correct link for the option you selected:

********************************************************************************************************

If you have selected this link but are still seeing an error, please do share a screenshot of the error page for review.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:08/23/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been a Groupon Merchant for two months. While listing my business offerings, Groupon was nothing but difficult, asking for information that frankly was as irrelevant as no other business I partner with, even Amazon or Etsy, asks these kinds of questions. One of my offerings was rejected as I was advised it was against the law; which law, and which country? I asked when I pressed how it was against the law, but they couldn't answer me. I have the same offerings on Etsy and have done so for years here in the ****After considering the actions of ***************************** of professionalism I decided to close my merchant account. No where on the website does it allow you to freely close your account. I had to submit a request. So I submitted the ************** apparently removed my listings, but no formal email was provided on what date this occurred or what I should anticipate next. I then contacted Groupon again & was advised that the offer can't be seen by paying customers, so it's closed; I said that's not the definition of closed. I asked why my account had not been closed fully as I requested & I was advised that they do not do this as they use your data for backend use.First of all its against the law to hold someone's data when they have advised against it, Secondly, its against the law to not legally comply with a customer's wishes Thirdly it is against the law to not act in a timely manner.Its a breach of confidentiality, privacy, and unethical business handling In my last interaction with Groupon, I was provided an email for the privacy department.The privacy department was NO better than any other department & demonstrates how unethical a business is when you reveal its intentions. After verifying my account, the privacy response was it had submitted a request to cancel my merchant profile as they "will aim to respond to your request within 30 calendar days of the date of your request and will inform you of any delays".This is not acceptable
Business Response
Date: 08/24/2024
Hi Ashra,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I am reaching out to extend my sincerest apologies for the challenges and frustrations you have experienced with our services. Your feedback is invaluable, and we understand that your recent interactions with Groupon have not met the high standards we aim to uphold.

I want to assure you that we take your concerns seriously. We are committed to resolving these issues promptly and ensuring that your experience is handled with the utmost respect and urgency.

To address your concerns effectively, I have escalated your case to our dedicated team. They will thoroughly review your situation and work to resolve any outstanding issues. You can expect to receive an update via email from them within the next 3-5 working days.

We genuinely appreciate your patience and understanding as we work to address and resolve your concerns. If you have any further questions or need additional assistance in the meantime, please do not hesitate to contact us directly.

Thank you for your patience and for bringing these matters to our attention.

Regards,

*********************************
Manager
Groupon Customer Support
Customer Answer
Date: 08/27/2024

Complaint: 22184972

I am rejecting this response because: its another **** response with no action. How many people within Groupon who "apparently hold" senior roles fail to take corrective action. Instead they respond with my request has been escalated. How many times can a matter be escalated??
So not only do I not accept this response, I reject the whole negligence this business portrays as ethical when they are operating further from that place of operation.
If other businesses can delete a profile within 24 hours or less I fail to understand why Groupon are being so deceitful in operations and NON complaint with the law to as per a individuals request remove my data. Reluctancy only shows how unprofessional this business truly is. I want action, not sloppy responses by another memer of managment that doesn't take initiative to resolve this matter within Groupon.

Sincerely,

*************************
Business Response
Date: 08/29/2024
Hi Ashra,

Thank you for reaching out to us through the Better Business Bureau.

I want to extend my sincerest apologies for the frustration and inconvenience youve experienced regarding your account closure request. We deeply regret that our previous responses did not meet your expectations and that you feel our actions have been inadequate.

I want to assure you that your concerns are being taken seriously. We understand the importance of your request and are committed to addressing it promptly. Our ****************** has confirmed that they are reviewing your request and aim to provide a resolution within 30 calendar days.

We genuinely appreciate your patience and understanding as we work to resolve this matter. Please know that we are dedicated to improving our processes and ensuring that such issues are handled with the utmost care and urgency.

If you have any further questions or require additional assistance, please do not hesitate to reach out.

Thank you for bringing this to our attention, and again, we apologize for any inconvenience caused.

Best regards,

*********************************
Manager
Groupon Customer Support
Initial Complaint
Date:08/23/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 7/20/24 I purchased 6 Legoland tickets on Groupons website. I paid $684 for the tickets. The date I had selected to purchase tickets from was for 7/27/24. When I received my confirmation email, it said the tickets were for 7/28/24. I was fraudulently given the wrong dates from what I had selected when purchasing the tickets. I reached out to customer service but was told it was final sale and they couldn't refund me, even though I was given the wrong tickets. I reached out my credit card company and was told to reach out here for help. So far I've paid $684 for tickets that couldn't be used since I was not going to be in the area that day. I need to be reimbursed as this is not my mistake.
Business Response
Date: 08/24/2024
Hi ********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.

Regarding your complaint: I hope this message finds you well. I understand that there was an issue with the dates with your recent Legoland ticket purchase, and I apologize for any confusion and frustration this has caused.

We have confirmed that the date selected during your purchase was indeed July 28, 2024. I completely understand how frustrating it must be to have the wrong date selected for your purchase.

We have been notified that you have initiated a dispute with your financial institution regarding this transaction. As a result, the next steps in resolving this matter will involve working directly with them to determine a satisfactory resolution.

Please rest assured that our Customer Support team is here to help with any questions or concerns you may have about your Groupons. However, once a dispute is initiated with your financial institution, the next step in resolving this matter will involve working directly with them to determine a satisfactory resolution.

If you need any further assistance, please dont hesitate to reach out.

Regards,

*********************************
Manager
Groupon Customer Support
Customer Answer
Date: 08/26/2024

Complaint: 22184319

I am rejecting this response because:
American Express informed me to reach out directly through this manner since the refund would be from Groupon, and closed their case. I did chat with Groupon and was told there was no way to reschedule the date on the tickets. See attached image. This was incorrect information and would have saved me from being charged for the incorrect date. Opening the voucher on 7/29, there was an option to reschedule the tickets for another day. I didn't open the voucher since the policy is to not open it until you're going to use it, but if anyone in the chat knew this I wouldn't be in this predicament. Why did your team not know the policy for these tickets? This is a $684 mistake that could have been avoided if your team knew this answer. I feel I am still owed a reimbursement.
Sincerely,

***************************
Business Response
Date: 08/28/2024
Hi ********,

Thank you for reaching out to us through the Better Business Bureau. I sincerely apologize for any confusion or frustration youve experienced during this process.

Upon reviewing your case, I see that you still have a pending dispute with your financial institution concerning this transaction. Weve carefully examined your case; however, since the charge has already been disputed with your financial institution, we need to allow that process to run its course.

Hence we recommend continuing to liaise directly with your financial institution to help expedite the resolution of this issue. They will be able to provide the most immediate assistance and guidance on how to proceed.

Please know that we are here to support you, and if there is anything further we can assist with, do not hesitate to reach out.

Thank you for your understanding.

Regards,

*********************************
Manager
Groupon Customer Support
Customer Answer
Date: 08/29/2024

Complaint: 22184319

I am rejecting this response because:
My credit card company has closed the case already. I'm not sure what's showing on Groupon's end but for my side **************** says this is closed. I sent this by email to Groupon as well as they reached out separately.

Sincerely,

***************************
Initial Complaint
Date:08/23/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased a season pass for Sesame place in ********* ** on the same day we visited 7/29/24. On arrival I did as Groupon instructed me to for redemption. I went window #6 presented the code, told the representative it was a season pass and she told me to go to the entrance gate. I went to the entrance gate showed my bar code again, where a different representative scanned it. Problem came when I asked about the passes that came with the season pass. I spent almost an hour going back and forth with supervisors, and customer service over phone from sesame place. No one could provide me with my season pass. The first representative at the window directed me wrong and the representative redeemed my season pass as a one day pass. Thereby by voiding my season pass that neither Groupon or sesame place can find in either of their systems. Groupon has not responded for my request for a refund or answered my request to speak with someone regarding this. I called their number and there is no one to talk to. Only a recorded message to email, which they do not respond back to. I did contact them according to their policy for refunds within the stated timeframe on 7/30/24. They are committing fraud by selling merchandise or services that were never render and refusing to refund the customer for services that were never received. They have yet to reply back to my original email only to say they received it but no other response. The season pass expires on 1/1/25. I did not receive what I paid for. That day was quite frustrating and dampen the experience of the day for my grandchildren especially because we drove from a different state only to be delayed by the mistake of the customer service representative. ********************** needs to refund my money. I did not receive the services I paid for despite the Groupon code being redeemed by the merchant. It was redeemed incorrectly by the merchant and the season pass was never issued. Merchant could not find it in their system.
Business Response
Date: 08/24/2024
Hi ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.

Regarding your complaint: Im truly sorry to hear about the issues youve faced with your Groupon purchase. Its very frustrating to have your pass redeemed incorrectly and then not receive the services you paid for.

Upon checking, I could see that you have disputed or raised a chargeback against this order. If youve already filed a charge dispute with your financial institution, then the best course of action is to continue coordinating with them directly to reach a resolution.

They will guide you through their process and keep you updated on any developments.

If you have any questions or need further assistance, dont hesitate to reach out. Were here to help!

Thank you for understanding!

Regards,
****************
Manager
Groupon Customer Support
Customer Answer
Date: 08/26/2024

Complaint: 22184280

I am rejecting this response because: the business has not resolved the issue by no means. Groupon could have resolved this issue days before I submitted a claim to receive my money back through my bank. Groupon has only responded to this claim through the BBB after me reaching out to them on 7/30/24 the day after the services were not rendered. Almost a month ago before contacting the BBB. Now they want to give me this ultimatum instead of of just refunding my money. They sent over correspondence to the bank stating I paid for the services, which is not in dispute. What is in dispute is the fact the voucher was redeemed incorrectly by the merchant and the paid for services were not rendered. Therefore causing my bank to reject the claim, because they did not include the fact the services were not received. Although the voucher was redeemed but incorrectly by the merchant, which they were aware of based on the emails sent on 7/30/24. I do not want Groupon bucks for this order which I expressed adamantly, except the Groupon bucks used during the purchase of this order totaling $21.00. The amount of $128.99 was charged to the debit card. The full amount of the voucher is $149.99.

Sincerely,

****************
Business Response
Date: 08/28/2024
Hi ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.

Regarding your complaint: I am writing to follow up on the recent dispute you raised concerning order #**********. It appears that the issue remains unresolved, and in order for us to proceed with your refund request or provide any further assistance, we require the dispute to be formally closed.

Please provide us with a dispute closure letter at your earliest convenience. This document is essential for us to escalate the matter to the concerned team and facilitate the processing of your refund or any additional support you may need.

I must emphasize that without the closure of the dispute, we will be unable to proceed with your request. Your prompt action in this matter will be greatly appreciated.

Thank you for your understanding and cooperation.

Regards,

****************
Manager
Groupon Customer Support
Customer Answer
Date: 09/03/2024

Complaint: 22184280

I am rejecting this response because: I am not convinced you are going to proceed with refunding my money to the debit card that was utilized at the time of purchase. If that was the case you had days to reply back to the email I sent the day after the services were not rendered. You ignored it until I contacted the BBB. What insurances do I have that you will follow through if I do not continue to pursue getting my full refund back to the original form of payment through my financial institution? Groupon has already shown they are not concerned about the impropriety of this business transition.

Sincerely,

****************
Initial Complaint
Date:08/22/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have purchased Groupon based on the advertisement sent to my personal email about the deals. After I bought one of the deal from *****'s Maid, I reached out to the merchant for redemption. Inspite of me repeatedly providing my availability broader, the merchant refused to honor the groupon. When I reached out to Groupon they would not refund the money. Then I told them that either they should make the vendor honor the Groupon or refund the money. Groupon came back and falsely indicated that the merchant is ready for the service and contact them. I again relied on Groupon and contacted merchant and provided them with my availability. When I contacted them, she doesn't want to provide service and refunded the money. Originally I was ready for a refund, but Groupon refused a refund. Then I was ready to work with the merchant for the service but the merchant unilaterally refused to provide the service and Groupon without even reaching out to me processed a refund.I was really cheated by misleading advertisement. Groupon encourages the vendor by still advertising deals for them even today.In **********, unlawful, unfair, and fraudulent business practices are forbidden under the Unfair Competition Law (UCL) (Business and Professions Code *****, *****), which also prohibits unfair, deceptive, or misleading advertising.I have attached the following documents:1. Conversation with *****'s Maid for services, but were refused. Ref: iPhone and ***********************_8.22.2024 2. Emailing Groupon about my concern Ref: Email conversation with Groupon_8.20.2024 3. Email from Groupon that they will take it seriously and my follow up email when the issue is not resolved and only refund is processed. Ref: Email conversation with Groupon_8.22.2024_2 4. Groupon falsely indicating that the merchant is available for service when she is not as can be seen from the text above: Email conversation_8.22.2024.5. Advt from Groupon: Groupon Advt - 8.22.2024
Business Response
Date: 08/24/2024
Hi Jayanthi,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I hope this message finds you well. I want to extend my deepest apologies for the inconvenience and frustration youve experienced with your recent Groupon purchase and the subsequent issues with the merchant.

Im genuinely sorry for the disappointing experience youve had. Your feedback is invaluable to us, and we are taking your concerns seriously. Weve forwarded your feedback to the relevant team to ensure a thorough investigation into the matter.

After reviewing our records, I can confirm that your refund was successfully processed on August 22, 2024. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.

To help make up for the trouble youve faced, I have issued $10 in Groupon Bucks to your account. These Bucks are available to use right away and can be applied to any eligible deal on our site until they expire in 180 days. You can view your balance and manage your Groupon Bucks in the Account section on our website.

Once again, I apologize for any inconvenience and frustration this situation has caused. We hope to provide you with a much better experience in the future.

Thank you for your understanding.

Regards,

*********************************
Manager
Groupon Customer Support
Customer Answer
Date: 08/27/2024

Complaint: 22184087

I am rejecting this response because:
Please find attached my detailed response in the word document Follow up Groupon issue - 8.26.2024. The Vendor is not agreeing to provide any new service and this is really a retaliation act because I escalated to Groupon. The Vendor's attitude should be corrected and this should not happen to any other customer or to me in the future with another vendor if I purchase Groupon.

Sincerely,

***************************
Business Response
Date: 09/03/2024
Hi Jayanthi,

Thank you for taking the time to provide us with your detailed feedback. I want to extend my deepest apologies for the frustration and inconvenience you have experienced with the vendor and our service. We understand how upsetting this situation must have been.

I want to assure you that I have shared your feedback and concerns with our team of specialists. While they are unable to respond directly, please know that we take your comments very seriously. Your feedback is crucial in helping us review and enhance our services and partnerships to ensure a better experience for all our customers.

I can confirm that your refund for this voucher was successfully processed on August 22, 2024. To express our sincere apologies and to help make up for the trouble you've faced, we have issued $10 in Groupon Bucks to your account. These Bucks are available immediately and can be applied to any eligible deal on our site. You can view your balance and manage your Groupon Bucks in the Account section on our website. When you're ready to use them, simply select them as a payment method at checkout. They will be valid for 180 days from now.

Thank you for your patience and understanding. We genuinely appreciate your feedback, and we hope this resolution helps to restore your confidence in our services. Should you have any further questions or need additional assistance, please don't hesitate to reach out.

Regards,

*********************************
Manager
Groupon Customer Support
Customer Answer
Date: 09/13/2024

Complaint: 22184087

I am rejecting this response because:
I didn't receive any email alert on 9/4 stating that the complaint will be closed in 7 days. I received the alert only today that the complaint is closed. Groupon said the vendor will continue to provide the services if I buy a new groupon but the text from the vendor states that they will not provide services. The main reason is that I chose to exercise my rights.

Also, Groupon provided that the vendor disagreed to provide services because they are not available on the timings I listed when I provided our availability on all days in a week during business hours. I am concerned that the facts are misrepresented. I had multiple emails and conversations with Groupon to list my concerns. At this point, I am not sure what the next steps.

I requested Groupon to provide me the next level of escalation steps they never provide one. If BBB can help to provide the steps it would be helpful.

Thanks,
********.

Business Response
Date: 09/21/2024
Hi Jayanthi,

Thank you for reaching out to us and sharing your concerns. I sincerely apologize for any confusion or frustration you've experienced regarding your recent complaint and communication with our team.

To clarify, while we can guarantee that the merchant will honor the Groupon you purchased, we cannot ensure availability for your preferred dates, as appointments depend on the merchant's availability.

Please be assured that your feedback has been escalated to the relevant team, who will be reviewing this matter with the merchant. Unfortunately, we cannot facilitate further actions or provide updates on internal processes, but we appreciate your patience as we address this issue.

In the meantime, I recommend exploring other similar deals available on our website that may suit your needs. I encourage you to search for alternatives based on your location that might suit your needs.

If you have any additional questions or require further assistance, please feel free to reach out to our customer service team at ******************************************. We are here to support you and ensure you have a positive experience.

Thank you for your understanding.

Regards,

******* *********
Manager
Groupon Customer Support
Customer Answer
Date: 09/26/2024

Complaint: 22184087

I am rejecting this response because:
The business is sending me with a standard template response every time. It is very clear that they are not addressing my concern. I need the next steps to escalate this further if I choose to do it.
Sincerely,

******** Devakkumar
Initial Complaint
Date:08/22/2024
Type:Service or Repair Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a carpet cleaning service from Groupon in July. I have tried reaching the merchant (New Tulsa Carpet Cleaning) for all of this time. I have called and left messages requesting to schedule and never received a call back. When I called today, the merchant was no longer accepting messages. I contacted Groupon and was told to go to the place to redeem my voucher. When I explained they had to come to my house for the cleaning they didn't know how to respond. I requested a refund and they said that wasnt possible. They then told me theyd pass my message on but gave me no other course of action.
Business Response
Date: 08/24/2024
Hi ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I hope this message finds you well. I am truly sorry to hear about the difficulties youve experienced with redeeming your Groupon voucher for the carpet cleaning service.

We understand the frustration caused by the lack of response from the merchant and the inconvenience of being unable to schedule your service. Please accept our sincere apologies for the trouble this has caused.

I want to assure you that we have escalated your issue to the concerned team for a thorough investigation. While we usually receive updates promptly, it may take up to 5-7 days as we need to conduct a thorough investigation with the merchants in the backend. Rest assured, we are working diligently to address your concern as quickly as possible.

Once we receive an update, we will contact you immediately via email with further information. Thank you for your patience and understanding in this matter.

If you have any additional questions or concerns in the meantime, please do not hesitate to reach out.

Regards,

*********************************
Manager
Groupon Customer Support
Customer Answer
Date: 08/26/2024

Complaint: 22180593

I am rejecting this response because:
There is no date given for resolution; it just buys them some time. I think 6 weeks is too long to still be trying to redeem something I paid for already.

Sincerely,

*************************
Business Response
Date: 08/28/2024
Hi ******,

Thank you for reaching out to us through the Better Business Bureau.

I want to extend my sincerest apologies for the delay in addressing your issue. I understand your frustration and the inconvenience this has caused.

We escalated your case to the concerned team on August 22nd, and they are working diligently to resolve the matter. Please be assured that we are actively following up to expedite the resolution. We will keep you informed of any progress and notify you promptly via email with further updates.

We greatly appreciate your patience and understanding as we work to resolve this issue. If you have any additional questions or concerns, please do not hesitate to reach out.

Thank you for your continued patience.

Regards,

*********************************
Manager
Groupon Customer Support
Customer Answer
Date: 08/29/2024

Complaint: 22180593

I am rejecting this response because:
They are telling me the same thing that they have from the beginning and there is no resolution.
Sincerely,

*************************
Initial Complaint
Date:08/22/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Groupon took my money and argued that they have no responsibility to refund me for an uncooperative merchant. Yes, they do. My transaction was with Groupon, and it is their responsibility to refund me when I cannot redeem my voucher.Worse, I disputed the charge with my bank, since I paid Groupon for something that could not be redeemed, and Groupon LIED TO my bank about what occurred. According to Groupon's own terms, merchants must accept vouchers as long as the voucher is valid. The merchant in this case refused, and Groupon's lie to my bank was that the merchant was would accept the voucher. The merchant would not, which is why I contacted Groupon multiple times about the issue for a resolution.This is a very shady company. They just plain lie. I'm disgusted and they should be ashamed.
Business Response
Date: 08/24/2024
Hi ***,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I hope this message finds you well. We sincerely apologize for the difficulties youve encountered with your voucher and the subsequent issues youve faced.

I wanted to inform you that we have received notification that you have officially filed a dispute with your financial institution concerning this transaction. As a result, the next steps in resolving this matter will involve working directly with them to determine a satisfactory resolution.

Please know that our *************************** is always available to assist you with any questions or concerns you may have regarding your Groupons. However, once a dispute is initiated with your financial institution, the next step in resolving this matter will involve working directly with them to determine a satisfactory resolution.

If you have any further questions or need additional assistance, please do not hesitate to reach out.

Regards,
*********************************
Manager
Groupon Customer Support
Initial Complaint
Date:08/22/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I want to report that Groupon is not only incapable of securing their customers personal information because they allowed my Groupon account to be hacked and an unauthorized purchase to be made, but they also refuse to issue a refund after such an incident occurs.Groupon allowed my Groupon account to be hacked, and as a result an unauthorized charge for $1764.75 was made. I contacted Groupon regarding this security breach via email because they do not have a customer service phone number. After numerous emails back and forth of them requesting details of the fraudulent charge and my sending the requested information, I was told: Our team was able to verify the fraudulent purchases made under the account and we encourage you to reach out to your banking/financial institution to discuss this matter further. They will be able to assist you in disputing these charges and getting a refund. They then suggested I change my password. I replied that my financial institution directed me to Groupon for my refund because thats where the breach of security took place, to which Groupon replied: I am sorry to hear about the unauthorized charges on your account and the frustration you are experiencing. I understand how concerning it can be to have your account hacked and to not receive the prompt resolution you deserve.Unfortunately, we do not have the capability to process refunds for fraudulent transactions. The best course of action would be to work with ****** to dispute these unauthorized charges and seek a resolution through them.How can Groupon allow for a breach of security, admit to the breach of security, and then decide they are not responsible for giving me a refund for the unauthorized purchase that was made?! If they are not responsible then who is?? I have since requested that Groupon cancel my account with them because clearly they cannot be trusted with my personal information. The resolution I am seeking is a refund for the $1764.75.
Business Response
Date: 08/24/2024
Hi *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I hope this message finds you well. I want to extend my deepest apologies for the distress and frustration youve experienced regarding the unauthorized transaction on your Groupon account. We understand how troubling it can be to deal with such issues and are genuinely sorry for the inconvenience this has caused.

We regret to inform you that we are unable to refund this order. To resolve this matter, we strongly recommend reaching out to your payment provider. They are well-equipped to assist you in securing your account and guiding you through the necessary steps to dispute and potentially recover the amount debited.

Thank you for your understanding, and once again, our sincerest apologies for the inconvenience caused.

Regards,
*********************************
Manager
Groupon Customer Support
Customer Answer
Date: 08/27/2024

Complaint: 22177254

I am rejecting this response because Groupon allowed my account to be hacked and charged and now they are assuming no responsibility over it.
Groupon places responsibility of the fraudulent charge of $1764.75 on ****** and ****** is saying Groupon is responsible. Meanwhile, the person who is suffering the consequences of this lack of accountability is me, the loyal customer of many years. I trusted ********************** and they failed me.
I need a solution, not an excuse.

Sincerely,

*********************
Business Response
Date: 09/03/2024
Hi *****,

Thank you for reaching out to us through the Better Business Bureau.

I want to extend my sincerest apologies for the distress youve experienced with your Groupon account. I understand how troubling it can be to face such issues.

I want you to know that your concerns are taken very seriously. Unfortunately, Groupon does not have the capability to process refunds for fraudulent transactions. I recognize that this situation has placed you in a difficult position, and its deeply concerning to hear about the challenges youre facing.

The best course of action would be to continue working with ****** to dispute these unauthorized charges. They have the expertise to help secure your account and guide you through the process of disputing the charges.

I understand that this response might not be the resolution you were hoping for, and I genuinely regret the inconvenience this has caused. Please know that your satisfaction and trust are incredibly important to us, and I wish we could offer more direct assistance in this matter.

If there is any additional information or support we can provide you please dont hesitate to reach out.

Thank you for your understanding and continued patience. We appreciate your loyalty over the years and are truly sorry for the trouble youve encountered.

Regards,

*********************************
Manager
Groupon Customer Support
Initial Complaint
Date:08/22/2024
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered the following and was not able to redeem, there are no contact numbers as well: Order Details Adventure PassClimb and Zipline Pass for One, Valid June 03 to September 02 Adventurers of all ages can have fun ziplining and climbing or at laser tag, axe throwing, or archery range, and more Total$252.00
Business Response
Date: 08/24/2024
Hi *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I hope this message finds you well. Im truly sorry to hear that you encountered issues with redeeming your order. I understand that this situation may be frustrating, and I apologize for any inconvenience this has caused.

At this time, we do not offer phone support. However, we are available 24/7 via chat or email to assist you with any concerns you may have. Please feel free to reach out to our customer support team through the following link: ******************************************

Regarding your order, I was able to locate it in our system. You can view and redeem your vouchers by signing into your Groupon account. Simply access your account on our mobile app or website and navigate to "My Groupons" to find all your vouchers. If you dont have the mobile app yet, you can download it from our site.

If you have any further questions or concerns, please do not hesitate to reach out to us directly. We are here to assist you.

Regards,
*********************************
Manager
Groupon Customer Support
Initial Complaint
Date:08/21/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
There was no pick up address and we could not find where the tour departed from and did not make the tour. We want a refund!
Business Response
Date: 08/24/2024
Hi ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I hope this message finds you well. I am truly sorry to hear about the difficulty you encountered with finding the pick-up address for the tour. I understand how frustrating this must have been.

After reviewing the details of your voucher, I see that the pick-up location and additional information were provided on the ticket.

Regarding your request for a refund, I regret to inform you that we are unable to process a refund for this purchase. As per the terms of the deal at the time of purchase, this deal was marked as a Final Sale. This means that once the purchase is made, we pay the merchant for the voucher, and this condition was set by the partner when they agreed to feature the deal on our site.

I understand this may not be the resolution you were hoping for, but I hope this clarification helps explain our position. If you have any further questions or need additional assistance, please dont hesitate to reach out.

Thank you for your understanding.

Regards,
*********************************
Manager
Groupon Customer Support
Customer Answer
Date: 08/27/2024

Complaint: 22175186

I am rejecting this response because:
There was no location on the tickets, Groupon is a dishonest company!
Sincerely,

***************************
Business Response
Date: 09/03/2024
Hi ******,

Thank you for reaching out to us through the Better Business Bureau.

I am truly sorry to hear about your recent experience and understand your frustration. We deeply regret any confusion or inconvenience this situation has caused.

I want to address your concerns regarding the location details on your voucher. To clarify please check these redemption instructions provided on your voucher:

1. Click on "View Voucher": This will show you your voucher/tickets with all the necessary details.
2. Arrive at the Venue: Directions and other information will also be available on the voucher.

After reviewing the details of your voucher, I see that the pick-up location and additional information were provided on the ticket.

Regarding your request for a refund, I completely understand your position. However, as stated in our policy and in line with our agreement with the merchant, we are unable to issue refunds for final sale events. Once a purchase is completed, we pay the merchant for the voucher and cannot cancel the transaction.

I hope you understand our limitations in this matter. Nevertheless, we value you as our customer and will do our best to assist you in any way we can. Please do not hesitate to reach out to us if you have any further questions or concerns.

Regards,

*********************************
Manager
Groupon Customer Support

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