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Personalizationmall.com, LLC

Reviews

Customer Review Ratings

4.37/5 stars

Average of 488 Customer Reviews

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Review Details

  • Review fromSandra D

    Date: 02/14/2023

    5 stars
    This is a nice sized quality bowl that can be used for cereal, soups, fruit, etc. I bought one for each of my grandsons and ************!

    Personalizationmall.com, LLC

    Date: 02/15/2023

    Dear Customer,Thank you for taking the time to provide your feedback. We are happy you were pleased with your purchase and delighted that your personalized gift to your grandsons was a hit!We look forward to assisting you with your gift giving needs in the future. Kind regards, PersonalizationMall.com
  • Review fromTANYA M

    Date: 02/10/2023

    5 stars
    Love the product will be ordering more in future ***

    Personalizationmall.com, LLC

    Date: 02/11/2023

    Dear Customer, Thank you for taking the time to leave your positive feedback, we are delighted that you loved your items and look forward to serving you in the future. Best Regards, PersonalizationMall.com
  • Review fromMichelle L

    Date: 02/10/2023

    5 stars
    Personalization Mall has always had great products, quick service and shipping. I've ordered everything from Dog dishes, blankets, personalized pillows, photos and cookie jars. All been amazing.

    Personalizationmall.com, LLC

    Date: 02/15/2023

    Dear Customer, Thank you for your feedback and your loyalty. We are happy that you continue to choose PersonalizationMall.com and we look forward to serving you in the future. Kind Regards, PersonalizationMall.com
  • Review fromMarie R

    Date: 02/09/2023

    5 stars
    Everything I've ordered has been great! The engraving is beautiful and the Christmas ornaments are perfect! I plan on ordering ALL my engraved gifts from Personalization Mall.

    Personalizationmall.com, LLC

    Date: 02/10/2023

    Dear Customer,
    Thank you so much for taking the time to leave your positive feedback, we are so pleased you loved your Christmas ornaments and look forward to serving you in the future.

    Sincerely,
    Personalization Mall
  • Review fromCathy S

    Date: 02/06/2023

    1 star
    Every year I have ordered personalized ornaments for my host families - generally 18 or more depending on the placement year. This past year, I ordered 6 ornaments. One arrived promptly on time, though it was much much smaller than they have been in the past. The second order for 5 was placed the next day. Expected delivery was supposed to be BEFORE Dec 17th. December 17th came and went. The ornaments DID NOT ARRIVE UNTIL AFTER CHRISTMAS! What a waste. When I called to complain and emailed to complain, no care or concern was given. It was a “well you should have paid more for shipping”. Uh, no, it should be the same service I have enjoyed year after year. Also, the ornaments were tiny! Like really really small compared to the past. The photo ornament was blurry despite the file - and preview - being crystal clear. All in all horrible service from A to Z. I tossed the ornaments in the trash rather than give subpar gifts to my host families. I am thankful I had also ordered gift cards for all my families so at least they did receive nice gifts.

    Personalizationmall.com, LLC

    Date: 02/08/2023

    Dear Mrs. Sherwood,
    We apologize for the experience of delayed delivery it appears on the tracking history your package was produced and shipped in adequate time for Christmas delivery and though we cannot attest to it's route we are certainly sympathetic to the disappointment that you experienced, In reference to to the size of ornaments comparing 1:1 it is possible that a vendor may change an item and that is not within our control most items do have a dimension in the copy block. Lastly to your saying an item did not produce as previewed please contact PMall and allow us to review it and remake it per our guarantee.
  • Review fromCatherine H

    Date: 02/06/2023

    5 stars
    I have been using Personalization Mall for many years. I love their gifts. They are unique and well made. I have never received an item I wasn't totally happy with. The items always arrive very quickly. I love that you can also order a personalized gift card with your order. It doesn't get any more convenient and better than that.

    Personalizationmall.com, LLC

    Date: 02/07/2023

    Dear Customer,
    Thank you for taking the time to give us your feedback. We are pleased that you continue to be delighted with our products. We appreciate your business and we are happy to continue to service your personalized gifting needs.

  • Review fromPenny D

    Date: 02/01/2023

    5 stars
    i have ordered for years and not had one problem. will continue to use this ****

    Personalizationmall.com, LLC

    Date: 02/02/2023

    Dear Customer, Thank you for your positive feedback. It is our pleasure to serve you. Customer Relations, **********************
  • Review from

    Date: 01/30/2023

    5 stars
    They did a very nice job on my item that I purchased. Thank you so much I highly recommend this company.

    Personalizationmall.com, LLC

    Date: 01/31/2023

    Thank you for taking the time to provide your positive feedback. We are happy that we could provide you with a positive experience, we appreciate your business and look forward to serving you again.Sincerely Customer Relations **********************
  • Review fromPatricia P

    Date: 01/29/2023

    5 stars
    This company is the best! We dont usually write reviews, but after ordering a few different personalized items we felt compelled to post a review. Every item we have ordered has exceeded our expectationsthe products have been beautiful and high quality, and the engraving has been perfect each time. Plus, the orders are completed and delivered quickly. Personalization Mall has become one of our go-to vendors for special gifts.

    Personalizationmall.com, LLC

    Date: 01/30/2023

    Dear *************************:I want to personally thank you for taking the time to share your kind words!Providing our customers with high quality, personalized products in an expedient manner is the hallmark of PersonalizationMall.com.We are thrilled you turned a gift-giving occasion into a very personal memory - it has been our pleasure to serve you.Please do not hesitate to contact me at any time should you have any questions, concerns or suggestions.We look forward to serving you again very soon for all your Lifes Celebrations!Best regards,Customer Relations ************************** Life, Personalized
  • Review fromElizabeth S

    Date: 01/28/2023

    1 star
    Do NOT order from this company. The ice bucket I ordered came defective/broken. They did do not stand behind the quality of their products. They make you jump through loop and hurdles in order to receive a refund. Save your money for a legitimate company with good customer service.

    Personalizationmall.com, LLC

    Date: 01/30/2023

    Dar Customer, We are sorry that you received your item damaged and for any inconvenience this may have caused. We received your email on 1/28/2023 detailing that the handle was broken/unscrewed and we responded almost immediately requesting that you send us a picture of the damaged item, further we indicated in the email that you had a choice of replacement or refund for the item. It is unclear of what hoop you speak but we do stand by our guarantee and offer. Respectfully, **************** **********************

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