Reviews

Review Details

• Review fromTherese F

  Date: 12/20/2022

  1 star
  If I could give them zero stars, I would. I ordered a banner for friends in November, didn't get it. Their customer service only replies to you about once every 5 days. After telling me over and over again that it was going to ship, they finally just sent an email with a refund and a pathetic apology. If they would have said something, I would have ordered something else for my friends.Worst site and worst customer service I have had in 2022. Don't buy from them.
  

  Personalizationmall.com, LLC

  Date: 12/27/2022

  This customer is correct, they did not receive the banner that they ordered. However, we did respond repeatedly with updates. Unfortunately, we were unable to deliver the merchandise after a great deal of communication and we accept full responsibility for this issue. The customer did receive an apology and a refund which we recognize does not negate our failure to provide the requested product. We are sincerely sorry for the issue.

• Review fromDonna R

  Date: 12/20/2022

  1 star
  Absolutely horrible! The personalized dish was chipped and the paint did not cover the entire surface. After sending several pictures of the product, I was told there was nothing they could do. It's in the trash now. Beware!!! I'd give NO stars, but that's not an option
  

  Personalizationmall.com, LLC

  Date: 12/21/2022

  We have reviewed the order and see that the item was damaged in transit and did incur some damage to the side. The issue with the glazing not being uniform around the lip of the item is normal and we state that some imperfections are to be expected with a hand-glazed product. The customer was refunded in full for the damage incurred during transit.

• Review fromGina A

  Date: 12/19/2022

  1 star
  Ordered a photo blanket for my in laws with the grandchildren on it. It's a six picture blanket. The blanket material has a wrinkled effect to it, so I called for a replacement thinking they sent the wrong blanket type. I waited an hour and a half on the phone to get an agent. Once I did, she gave me her email to send her pictures. She said she would get back with me. Never heard a word, but then relieved an email saying another was on its way. Just got here today and it's the SAME BLANKET. The kids faces look like they are 85 years old, there are wrinkles through the entire thing. I am livid. Why promote a product with the design for 6 pictures and use this type of material. Also, I did not design my blanket, I went with their design. Now on hold yet again and this time I will be requesting a refund. This is absolutely ridiculous and now I am not able to gift this to my in laws as it is 6 days before Christmas.
  

  Personalizationmall.com, LLC

  Date: 12/21/2022

  Fleece blankets are manufactured starting with a white blank and are folded and placed in plastic bags for transport. Wrinkling during transport is expected and will move the material nap so that some white from the background may show. A simple tumble in the dryer with a damp cloth generally removes most wrinkles and puts the nap in the correct direction and if it doesn't we replace the item. This customer received both the original and a replacement and has not contacted us regarding the replacement as of this writing.

• Review fromDenise R

  Date: 12/19/2022

  1 star
  Wow... you all GOT your orders?I'm still waiting...2 weeks...... hope it gets here before Christmas??
  

  Personalizationmall.com, LLC

  Date: 12/21/2022

  Customer placed order with our Economy shipping option which stated the delivery would be on or before December 24, 2022 and the package delivered 12/21/22. We always provide our customers with ***************** information and have a ****************** Policy to back up our promises.

• Review fromLynn K

  Date: 12/17/2022

  1 star
  The item I purchased was OK - nothing special - but the shipping cost was way out of line. I purchased a small Christmas ornament ($8.99), and the shipping and handling was $15.99 - and that did NOT include any expedited shipping. If anyone could recommend a decent competitor, I would not purchase anything from personalization mall again.
  

  Personalizationmall.com, LLC

  Date: 12/19/2022

  We have reviewed the customer order and see that the customer did, in fact, select and pay for Expedited Shipping which is 3 day priority shipping not our Economy or Standard Ground shipping. The shipping rates for this service are in line with all other retail organizations.We are pleased to offer our customersfour different shipping methods ranging fromeconomy delivery to overnight express. Our shipping rates are reviewed several times a year to ensure we are able to give our customers the lowest rates available. Our rates are standard with the industry for **************

• Review fromJanet L

  Date: 12/17/2022

  2 stars
  I've ordered with this company for years, but this year, my experience was similar to many who are dissatisfied with the customer service. The product I received did not look as good as the product shown in their catalog. They misrepresented the clarity and crispness of the photo on a photo memorial ornament. Previous ornament orders were fine but were printed on a glossy white surface. This ornament is made of grey material, so printing a color photo on it made it look dark and gloomy--NOT what one wants on a memorial ornament! I received the same sing-song as others--their team reviewed it and claimed it was prepared according to their production specs. Well, their production specs are WRONG! They offered me, too, a 20% off on next order--something they offer to ANYONE who visits their site! No courtesy toward a long-term customer. Just a vague apology. And Personalizationmall, don't respond to this with vague "gee, we're sorry but we gave you a quality product" rambling statement. The ornament photo was dark and gloomy. You should have given me credit for a new purchase, and you either need to stop printing photos on grey porcelain or honor returns when the customer feels the photo is too dark. Other potential customers would benefit from seeing a side-by-side comparison of the product in their catalog compared to the product I received, but I don't see any option to include photos. For those reading this, avoid the porous, grey porcelain and order the white glossy ornaments, which produce good quality photos.
  

  Personalizationmall.com, LLC

  Date: 12/19/2022

  We always endeavor to provide our customers with all the information on our site necessary to make an informed purchase, and to that end provided the following information:On ********************** Personalized Ornament- ****" Matte - 2 Sided In this instance, the customer had the option to order "glossy" finish but instead selected the matte finish. After review of the photos the ***************** Team did indicate that the items were correctly produced. Further the customer in recognition of the fact that the customer was not happy with their purchase was offered an additional 20% discount even though the customer received the product as ordered.

• Review fromLaura H

  Date: 12/16/2022

  5 stars
  Classy experience. One of their products came in defective. While I was on the phone, ******* sent me an email saying the item was being replaced at no charge. She said to keep the defective item. We received the replacement in two days. ******* was to work with and happy with the product.
  

  Personalizationmall.com, LLC

  Date: 12/19/2022

  I want to personally thank you for taking the time to send us your kind words!Providing our customers with high quality, personalized products in an expedient manner is the hallmark of PersonalizationMall.com.We are thrilled you turned a gift-giving occasion into a very personal memory - it has been our pleasure to serve you.Please do not hesitate to contact me at any time should you have any questions, concerns or suggestions.We look forward to serving you again very soon for all your Lifes Celebrations!

• Review fromNizel F

  Date: 12/14/2022

  1 star
  I ordered from Personalization mall multiple times but this time I was very disappointed. I order personalized Christmas mugs for my co-worker's Christmas gifts. One of the cups was delivered broken. Since everybody will be getting the same gifts and I did not want my co-worker to feel excluded I tried to contact personalized mall to replace the broken cup. I sent several messages, waited in line for half an hour twice, and responded to every email address that I had from them. Tonight I got an ambiguous response that suggested that I bring up my issue to the transportation company. I understand this time of the year, companies are busy but after two days of trying to get someone to read my messages or answer the phone, I am feeling frustrated and disappointed.
  

  Personalizationmall.com, LLC

  Date: 12/19/2022

  We are sincerely sorry that the customer feels that he did not receive a response in a timely manner. At this time of year, emails take up to 72 hours for a response and phone calls can take over an hour due to the volume. We have over 100 individuals ******* phones and emails and we make every attempt to provide responses as quickly as possible. The customer was assisted and a replacement order was issued and delivered on December 18, 2022 at 9:53 a.m.

• Review fromJeanne h

  Date: 12/14/2022

  1 star
  Most horrific customer service I have ever received. Not helpful and condescending on the phone. Refuse to let me speak to a supervisor or any member of management. Ordered my items on 11/28/22. The tracking number they applied shows delivered to an incorrect state AND delivered on 11/12/22. Impossible to deliver before I ever ordered....the exchanges via email with the company do NOT address my concerns. They finally issued a replacement BUT did not include all the original items AND refused to make anything additional to remedy the now backordered items. The agent on the phone hung up on me while I was on hold. Warning - Do not engage with this company!
  

  Personalizationmall.com, LLC

  Date: 12/19/2022

  We have reviewed the customers order, the recorded phone conversations with our Representatives and see that the customers original order was lost in transit for which we sincerely apologize. We do see that a replacement order was issued for 7 of the 9 items ordered with 2 items being backordered and a refund for the two items issued to the customers account. We issued the refund which would enable the customer to purchase something else. The replacement order was delivered on December 16, 2022 to the address provided by the customer and we have a proof of delivery from the carrier. We did not find that our Representatives were anything but courteous and attempted to assist this customer.

• Review fromDavid R

  Date: 12/12/2022

  2 stars
  Ordered wind chimes for our children for Christmas. Wind chimes were of great quality but monograms were very very poor quality. We were so disappointed ??
  

  Personalizationmall.com, LLC

  Date: 12/19/2022

  We have reviewed the customers order and see that we requested photos of the issue, however, no response or photo was forthcoming. Once a photo is provided, we review the photos and given that the situation is as the customer states, we would, of course, replace the monogrammed portion of the product immediately. We suggest that the customer send a photo to ********************* for resolution.