Reviews

Review Details

• Review fromFaith L

  Date: 12/11/2022

  1 star
  Do NOT order from them! Was very disappointed with what I ordered. Very cheesy looking and cheaply made. I was basically told too bad I'm not getting a refund because it didn't matter what I think of it, their team reviewed the pictures I sent and said the product was up their standards. Ha! Nice standards! There's no way I would give it as a gift to my family, it looked horrible! And personalization mall, don't even bother writing your "apologies" on this post. You should of made it right when I called and you didn't. It was a total waste of money and will never order from there again
  

  Personalizationmall.com, LLC

  Date: 12/19/2022

  We always endeavor to provide our customers with all the information on our website necessary for our customers to make an informed purchase. To that end we state the following in the item description: * Please Note: This is NOT a carved piece of wood, but a flat wood plank with a custom PRINTED design. We requested a photo so that we could determine if, in fact, there was an issue with the item for which we would be responsible. Our ***************** Team reviewed the item and determined that the item was made correctly, We do not accept returns on merchandise manufactured correctly per our ****************** Policy stated on line. The customer was offered an additional 20% discount based on the acknowledgement that the customer was not satisfied. The customer has declined. We made every effort to provide an equitable resolution.

• Review fromShyloe L

  Date: 12/09/2022

  2 stars
  i ordered the shadow box for a dear friend who's daughter passed. it was very cheap looking and the lights didn't work at all, i did try changing the batteries to be sure, but that didn't help. Since it was personalized there was no refund/return. i was very disappointed in the item and didn't want to give it so i threw it away. first impression as i have never ordered from here before- i will never order from here again. I will continue to shop at Things Remembered.
  

  Personalizationmall.com, LLC

  Date: 12/11/2022

  We have reviewed this customers order and see that the order was not placed with PersonalizationMall.com but through another site. We were never contacted regarding any issue with this product as had the item been purchased directly through our site she would have been refunded in full if the item was in fact defective.

• Review fromOxana E

  Date: 12/06/2022

  1 star
  Don't buy anything from them. I bought a robe for my son. In the description it was written that the robe should match any man that has size Large or smaller. My son ware large or medium. The robe was too small, too short and the sleeves were short too. I wrote them email asking for help, Nothing! they didn't offer any help, any solution for my problem. Waited my money. This is not a reliable company.
  

  Personalizationmall.com, LLC

  Date: 12/11/2022

  We are sincerely sorry that the robe did not fit, however we do provide all the information necessary on our site for the customers to make an informed purchase. To that end we provided the following information:Kimono-style robe features two over-sized front pockets, double needle assembly, and over-sized 3/4 length cuffs for extra comfort Quality made of 100% polyester, falling at mid-calf length, navy robe approx. 47"L One Size Fits Most. Mens: fits up to size Large (*****" chest) Womens: fits up to XL (*****) Additionally, before the customer places the order we advise that we do not accept changes or cancellations and that personalized items cannot be returned. Again we are very sorry that the robe does not fit but we provided the item to the recipient exactly as described.

• Review fromMarie B

  Date: 11/27/2022

  1 star
  I tried to place an order but I got an error message from YOUR website saying something went wrong. It prompted me to refresh my page. I did so and when it came back all of my information was gone. So I put my cc info in once again and it said my cart was empty. I put the item back in my cart and tried once again. This time it went through. Then I got two confirmation emails 4 minutes apart. So both orders went through. I called immediately and was told there was nothing they could do. I asked for a supervisor and she said they are going to tell you the same thing but she could have one call me. Ive heard nothing. Very poor customer service. Ive ordered from you in the past but youve lost a customer. I guess you are in business to take money that doesnt belong to you!
  

  Personalizationmall.com, LLC

  Date: 11/28/2022

  We sincerely apologize that this customer had a bad experience with our ***************** We do see that the customer did, in fact, place two identical orders five minutes apart and did, in fact, call ten minutes after placing the 2nd order. First, directly above the place order button, we state that we do not accept changes or cancellations once an order has been place. Given that the customer entered the first order with payment information and placed the order, regardless of unusual internet connectivity, one would think that a phone call to confirm the placement of the order would be the logical step before placing the second order. That being said, we will issue a one time courtesy Store Credit as soon as the customer creates a profile by adding a password on our site. We will advise by email to create the account. Again, we are very sorry that the customer had a bad experience with our site.

• Review fromCaitlin K.

  Date: 11/26/2022

  1 star
  I ordered a personalized drink holder. The photo of the item on the website showed large, clear wording. When I received my product, the letters were so tiny you could hardly read them. When I emailed they simply stated the item was made according to the design parameters created by our ****************** They offered a 20% discount on that item which, while a nice gesture, does nothing for the fact that the item I received looked nothing like what was shown on the website. Because it was personalized, they wouldnt refund it and said if they remade it, it would just look the same. Very poor customer service.
  

  Personalizationmall.com, LLC

  Date: 11/28/2022

  We sincerely regret that the customer is unhappy with the personalization on her purchase. We always endeavor to provide our customers with all the information necessary to make an informed purchase and two that end we have clear instructions as to the number of lines and the character limit per line. Additionally we show a preview of the item that must be approved prior to purchase. The font size on the item is proportional to the number of characters on a line. In this instance the customer used only three of the four lines and therefore the font is smaller. Had the customer used all four lines the font size would have been larger. Had we issued a replacement the personalization would have still remained the same. The customer had the option to use the four lines or contact customer service prior to placement and would have been advised to use all four lines to increase the size of the font. Once again we regret that the customer is unhappy with their purchase.