Complaints

This profile includes complaints for Biolife Plasma's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Biolife Plasma

  1200 Lakeside Dr Bannockburn, IL 60015-1243

• 

  Biolife Plasma Services

  4122 E Towne Blvd Madison, WI 53704-3732

• 

  Biolife Plasma Services

  N161 Eisenhower Dr Appleton, WI 54915

• 

  BioLife Plasma Services Limited Partnership

  640 Fellsway Medford, MA 02155-4901

• 

  BioLife Plasma

  4731 Valley View Blvd NW Roanoke, VA 24012-2000

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/29/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used a coupon for a series of donations for a total of ******. My last donation was supposed to be in the amount of ******. They only gave me *****. When I called to inquire, **** told me my coupon expired after 30 days, my coupon was entered on 8/25/2023 and my last donation was on 9/28/2023.and they wouldn't honor the ****** amount. I still have the coupon and it clearly states "All donations under this coupon must be completed within 35 days upon accepting this offer. Coupon countdown starts the day the coupon is entered. So I still have 2 more days to complete.

• Initial Complaint

  Date:09/23/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been going to biolife plasma in ******** ******* for about 7 or 8 months on a regular basis. Three weeks ago I went and after a very long wait I finally sat in the chair to have the procedure done, the technician did not even position herself to stick me she crammed it in my arm it hurts so bad! During the process the machine continued to stop repetitively that's the first sign something's wrong the needle was either pushed in too far or not positioned correctly the technician just continue to tell me if I unhooked I would not be compensated eventually I could not handle it anymore I had to be unhooked I just wanted to leave they only paid me $20 I was supposed to get 40 3 days later I went back that was my second time for the week they were supposed to pay me 80 they only paid me $40 they only considered that my first donation because I only went a little under half of the visit the first time so I complained manager calls he adds another 20 to my account I go today to donate the technician ***** that was doing the pre-screening was bending my finger backwards as she was squeezing extremely hard to get my blood out I finally told her you're hurting my finger and she kind of slams it back at me and says well then forget it after that I'm told that I had to be deferred because when my temperature was being taken it was saying modified or something like that that I could not donate I had to leave she asked if I'd had something to drink I said yes she told me well that's what it is but you're deferred called another technician over whom also would not let me wait a few minutes for the cooling to go down so they could get an accurate temperature they just deferred me and we're very rude so I drove all the way over there it's 6:30 in the morning just to be sent out of there with absolutely no payment. I don't think that these people should be allowed to work in this field you are supposed to have some sort of bedside manner to work in the medical field.

• Initial Complaint

  Date:09/07/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to donate. I was almost done when something crawled on my face and I slapped I off with the same are that had the needle and pushed the needle in more. They should have used the other arm but they did not. They only gave me 60 for 474 ml of plasma snd I was only required to give 691. They should have at least given me half my money which would have bee $40. I will never in life don't with biolife again. That's robbery.

• Initial Complaint

  Date:09/06/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went to donate plasma. I noticed that the person who poked my finger was not changing her gloves in between clients. I asked her to change her gloves before she poked my finger. She refused and said they do not have to change their gloves unless they have blood on them. They are dealing with peoples blood and I feel should be changing them in between clients. I've see most of them do this but this one particular person refused

• Initial Complaint

  Date:08/28/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a Plasma donation center. They pay you to donate. There is a promo for new donors which is $700 that's spread out by 8 donations. I went in for my first appointment ever (one can make appointments on their app) and I was given a 1 hour physical exam/questionnaire by one of their nurses the point of this exam is to ensure that the donor is eligible to donate plasma. I answered many questions, showed them the medications I am on, etc. I was approved to donate, and I donated that day. The process of donation is 1) you go in and answer the same questionnaire every time which takes about 5 minutes 2)you wait in line then they take your vitals and a blood sample to test your protein/iron 3) you donate. The first few times I was successful, I had my extra money and life was good. UNTIL One day, I came in as usual, I get to the vitals check counter and everything was all normal but my heart rate was high! They told me according to *** regulations my heart rate cannot be above 100beats per minute but they aren't doing it for a minute. They said I can do a re-check and I can wait 5 or 10 minutes for the re-check. I was sent to a corner to wait for 10 minutes, they checked me and again, my heart rate was above their legal limit. Concerned for my own health I went to the Doctor and I was told I am having anxiety at this donation place but otherwise I am healthy. I have gone back to Biolife Plasma Services to donate several several times now and have been turned away almost every single time. Out of 30 visits, I have gotten to donate 5 times. One day I asked a nurse if I could possibly do anything to prove it is just anxiety, they gave me a form for my Doctor to fill out. I waited two weeks and I turned my form in, then came back to donate. They again turned me away and apologized that the nurse who told me about the form was wrong. I never got my $700 as promised, and I believe they are scamming people. They take you in a few times then send you away to save money.

• Initial Complaint

  Date:08/25/2023

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last week, I attempted to donate plasma at Biolife plasma. Due to previous diagnoses of bipolar disorder, ptsd, and diabetes, I was required to provide letters from my doctor stating I could donate plasma. None of my medications were on the deferral list. This appears to be discrimination based on my disability. Upon further research, this appears to be a corporate policy. I am asking this be reviewed.

• Initial Complaint

  Date:08/23/2023

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went to biolife with my appt @ 8 am on 8.23.23 Got poked twice once in each arm received hematoma. And did not get paid, this was my first visit. They don't have a phone number or no one answers the phone

• Initial Complaint

  Date:07/28/2023

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  7/28/2023 Today I had a scheduled donation . I completed the required processing. I explained to the technician I needed to get my earphones from my car. I walkde past the front desk, where 4 employees were I even stated to one I needed to go to my car. No one stopped. me. Upon my return into the building I was accosted by the *** ******, who stated I could not be a donor to day because I ahd went to my car. I said, your employees are not aware of this? He replied she is new,. I said I dont work here, so how would I have known I could not, this has caused an inconveniences. I should be compensated completely. He felt a compnestation of $ 50 at the end of all the donations would be sufficient . I disagree .

• Initial Complaint

  Date:07/25/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,If this biolife center does not belong to you, please feel free to send it to those that it does. I do apologize if it got to you wrongfully and I thank you for forwarding to the proper channels if this is the case.I am hoping to send this forward to your office hoping to resolve an issue I have with my local Biolife center. Quick and simplest way to share what happened, what I have tried to do, and my present standing. On Nov 30 2022 I went into my local biolife center (816 ************************************************, phone number: ************) to conduct my donation and help prepare my home for an awesome Christmas for my 3 kids and wife the best way that I can with present inflation in our area. As I finished and got in my chair to prepare with the sticking of a needle, the biolife employee (apparently no longer works there is what I have been told) stuck himself with the needle and then proceeded to stick me with that same needle. I was told that I am not allowed to donate (that means no awesome Christmas for my family, it broke my wifes and my heart) and that I need to go to the doctor to be tested. I asked if the doctor should be aware of anything to test for?, they responded that they could not share the employees medical.. I responded, due to him putting his blood with mine, his medical standing most certainly should be available to not just me but at least the doctor requesting for the tests needed, they still did not want to budge. So when I went to the ** (the same night) the doctor asked the same question I asked about the persons medical standing so he knows what to watch for, test for and prepare for if there is a concerning medical standing from that person. I gave the doc permission to ******* the center and ask so he can do his best to help me with this situation that was forced on to me. Still no luck to this day. Well we did what tests he can do with our local lab (apparently to request for a bigger sweep needs reason and with no medical record to support that request it was denied) and then I had to come back with in the next 2-3 months for another blood draw. Sense then I was taken care of the compensation money based on my donation history for the months I am unable to donate due to this issue (it took over 3 months to get the check) but I was able to have things ready for a somewhat good birthday for my 3 kids. But now I am being hit up for the bill for those tests and doc visit. I was told at the beginning of this issue that I will not have to pay for it, my military insurance covered some of it, but there is still a **** of $345.39 to my name and I am being threatened to go to collections. I have made several visits and calls to my local center, the manager of the facility refused to even see me once about this and has the employees come talk to me saying it is being handled. But right now, the bill is still standing, the **** is in my name and is going to collections, the manager here will still not talk or speak to me, for all I know I could have a sickness that I will not know about tell its to late, and I have *******ed half the country trying to make ends meet with no success of resolving any of my concerns; the medical standing for the employee that decided to ******* his blood with mine, resulting have a shared record, the standing bill that my insurance already paid part of when they should not of had to but I am trying to resolve this as much as possible and give us more time to address things for a resolution, and I believe my family and I deserve an apology due to the failure of the above. I honestly thought this would be a simple task; Hello ************, we have an issue, one of my biolife employees stuck himself by accident and then continued to stick you. I can not give you this persons medical record to take with you. However, when you get to the ** with the provided letter stating what happened (I still have) have the doctor ******* that phone number and we will share things the employee has shared of being some concerns, (if they are stuck on HIPPA concerns). In the mean time, I will submit your compensation request due to you are not allowed to donate for so long and I will report this issue to our proper insurance company to open a case to resolve the mandated medical reviews. I even went as far as to providing the bill to the local center when the hospital has the info to speak to the insurance company for this claim. But as you can tell I am still facing this issue head on trying to fix things. All the info I have been given for my claim with the esis company:A *************************** is the worker for my case, Case #: 1E01E013475659 Phone #: ************** Email address: *********************** At this time, the biolife center here has dropped me, they just share that the claim is with that person that works for esis and that is all they can do. I have many attempts to ******* this person with no luck, I tried reaching out to the headquarters for the company and a ****** shared that they do not have this person marked as an employee for the company. I would like the bill to be paid, a letter of apology to my family and I. I also would like to suggest that this process to be reviewed for any needed corrections/retraining (with in the respective management over seeing these types of action requests, it should not take over 8 months to be reviewed, or kicked back, for all I know this ******************* be no longer with the company and my claim is sitting in his email that no one has access too so no one knows of this action. So that could be neglect of ppl communicating in proper channels so nothing gets fell through in 1 email address rather many ppl seeing the email traffic for these requests). I am hoping this will be of help. I really do not want this medical standing to be an issue with my medical readiness demands for my service in the military, but this going to collections can really hinder my credit score that could have repercussions to my security clearance (uncle *** is very strict when it comes to trusting ppl that cannot pay their bills on time) that can also affect my employment and my family further. I am open to phone calls, pls feel free to leave me a voicemail and a good ******* number back. Sometimes my jobs send me to places with no cell reception), but I will do my best to ******* you back in needed. I hope this will help create a better understanding to help things here but also along with my fellow donators trying there very best to provide for their love ones on a daily basis during these hard times. I do apologize for the long message and I do very much appreciate you reading this far.Very respectfully,*************************** **** Reserve Administrator Cell phone: ************ -The price one is worth is defined by the things that one left behind for others to find, learn and love. Build a legacy by being a legacy. -MSG **********************-

• Initial Complaint

  Date:07/24/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I drove 41 miles to the nearest donor site ****** **** because I received a new donor email promising $125 for the first 5 donations. I have donated in the past but it has been over 2 years since I donated. I called and was told it wouldn't be a problem since it's been so long. When I reached the donor center to do my physical I was told sorry your not eligible for the new donor email you received and we can only offer you the standard donation of $40. This is the definition of bait and switch.