Complaints

This profile includes complaints for Biolife Plasma's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Biolife Plasma has 159 locations, listed below.

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  Biolife Plasma

  1200 Lakeside Dr Bannockburn, IL 60015-1243

• 

  Biolife Plasma Services

  5001 Schroth Ln Appleton, WI 54913-5468

• 

  Biolife Plasma Services

  101 Lake Pointe Dr Oshkosh, WI 54904-7859

• 

  BioLife Plasma Services, LP

  4120 N Eagle Rd Boise, ID 83713-0745

• 

  Biolife Plasma Services

  3325 Business Park Dr Stevens Point, WI 54482-8834

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/29/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had gone to my appointment today and asked staff since the young woman who poked my arm gave me a hemotobin and I asked for a certain person to poke me, a woman named at 3:40 on Thursday the 29th claimed to be a manager but continued to tell me i am differed for the sole purpose of me asking for someone else to do my poke next time. This isn't right . She is power tripping. Please check recorded calls and get her put of there!!!! Refused to give me her full name or employee ID

• Initial Complaint

  Date:06/21/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a Biolife donor and while donating I was asked to remove my glasses to show my eyes. I removed my glasses, showed him my eyes and put them back on. He told me I had to remove my glasses for the rest of my donation. I told him I would show him my eyes whenever he asked, but that I was keeping them on. He terminated my donation. And banned me from donating with Biolife forever. I asked was there a memo posted stating that glasses were not allowed to be worn? He told me there didnt need to be. I told him, you guys dont come and check on us while were donating. The only reason he came up to me was because he was hooking up a patient next to me. They Do Not!! Come and frequently check on us while were on the donation machine. So if that is a policy, it is a policy that they do not follow, this was my 4th donation, and no one has ever came to check on me there. I tried to resolve the issue by phone on 6/21/2023 at approximately 6:20pm. I spoke with a female named maybe ****** or *****

• Initial Complaint

  Date:06/21/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went in for my physical appointment and first donation at the ******* BioLife center on 6/21/23. I stated that I had mild pollen allergies that cause my eyes to be watery/itchy. I was deferred for that day due to this. I was in disbelief that I was deferred over allergies, and stated that they were very mild and treated with eyedrops. I was told I could try again the next day. I asked if I should not list the allergies unless they were severe and asked if there were any other minor issues such as this that could cause a deferment. I was told to just be honest and come back the next day. When I went to make an appointment, I was told I had received a permanent deferral. The nurse claimed I tried to lie and go back on having allergies and asked "what else I could lie about" and entered this into the system, even though she told me to come back. I had even explained why I was deferred before this was brought up when trying to make the second appointment, which would make no sense if I were trying to lie and say I didn't have allergies after all. I asked why the nurse would tell me to come back if she was going to mark me as a permanent deferral in the system, and the manager said he would speak to the nurse about this, but he could not remove the ban. I even offered to bring medical records, but it did not make a difference. I was only trying to avoid wasting the cost of transportation for my next appointment if I was going to be deferred again, but the story got twisted. I was humiliated and deeply saddened that a nurse who seemed sympathetic at first would encourage me to return and then permanently ban me from the company for life. I was sad about being deferred because of my financial situation, but I do not believe that I was rude or acted in any way to deserve this treatment.

• Initial Complaint

  Date:06/16/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got permenently deferred recently because I was using a coupon. The center manager is claiming coupon fraud because the coupons were not sent to me directly even though the coupons I was using had valid expiration dates and it is an on going valid coupon code AND are out there available to the public to obtain. The staff checking me in never stopped me, questioned me or told me that I could not use the same VALID coupon code more than once. Both supervisors I talked to were extremely unprofessional and condescending on the phone with me, and I had heard the staff complain about one of their unprofessionalism before (a lot of them quit because of him), but that is beside the point. One tried to tell me I had been using the coupon for a year when I have only been donating for a year, and the other told me since September of last year. They threatened me and told me they were going to file charges against me, even though their staff were the ones putting the coupon codes in for me at check in. They said their staff had no way of knowing if it was sent directly to me or not. I asked where in the rules it says i cant use the same coupon code over and over again as long as it remains valid and nobody could answer me. Blamed me for not knowing it wasnt allowed when it isnt clearly stated anywhere in the building or anything

• Initial Complaint

  Date:06/10/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went to BioLife as a first time donor and the clerk handling my intake did not even check my full eligibility before refusing me as a donor. She refused me after looking at my veins and then responded she wouldnt let me donate because my veins are too small. That is not the process BioLife takes when accepting someone as a new donor and checking for eligibility. I lost out on a good promotion for new donors and went to CSL plasma to donate right after the clerk turned me away. CSL was surprised to hear this story. I am very upset with how I was treated differently from how a new donor should have been treated.

• Initial Complaint

  Date:06/07/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  06/07/2023 I made my routine donation to the center and during this particular donation I was advised to remove my sunglasses for safety concern. I addressed I had a light sensitivity and I had been donating under these circumstances for a while. I then had to speak to a nurse who then gave me this ridiculous paperwork to give to my Dr and then said their Dr has to review it and I would be deferred until making me miss my large payment. There was no need for such action as there was never any taken to this length prior and I believed it was a way to involuntarily discrimate my disability to light by denying my ability to donate. The simple solution would of been to have a staff member provide the extra attention if there was cause for concern which there was not. This is a huge customer service failure and not the way you treat people when you are exploiting their bodily fluids for only a nickel and a dime. I want to be compensated for these unnecessary requirements for the prevention of rightful payment which would be $90.00. If I have to I will go further and report this to the Health Boards as well.

• Initial Complaint

  Date:05/27/2023

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Biolife's mobile app kept sending me notifications that they would pay certain amounts for plasma donations each week. Repeatedly these payments would be short when loaded to my debit card. I was perplexed because I have been a 5 year regular donor and never had this kind of issue in the past. So I documented the issue and communicated with the company fully expecting they would stand behind their advertising and make it right. I am befuddled to find that instead, they are standing behind their bait and switch technique to draw me in to donate my plasma and would rather lose a long term regular donor than pay the $45 they owe me. It is false advertising and ceased to be worth my time a long time ago, but this is not okay to take people's bodily fluids for as little as they pay already and then steal from that tiny bit of money once they have your plasma. Please feel free to reach out for any details I may not have clearly provided, as I will be happy to help. This sort of practice should not be tolerated, it is just wrong to do people this way and I am appalled I had up until a few months ago promoted this organization as a great place to go and donate for a good cause.

• Initial Complaint

  Date:05/12/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I referred someone to donate plasma and they changed their deal even though I just referred him on my app and it said 750. Go in they say it's 700 that's false advertisement. Otherwise he could've just kept going where he was. Then they tell me he has to donate 2 times for me to ****************. I planned to not donate for a couple weeks to let my arm heal and now I'll have to go back with him to donate just to ****************. The fine print says on his 2nd donation the money will be deposited into my account.

• Initial Complaint

  Date:05/11/2023

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business banned me from donating plasma after inquiring about future appointments claiming I had cussed out an employee during the discussion. This is a total lie made up by the employee. They have no respect for people who donate their time and plasma to the company. I have the employees names who made the accusations and also filed a complaint to their corporate office but not received a response my complaint. This kind of customer service is unprofessional and the employees need to be reprimanded this company has a very low approval rating from several other donors.

• Initial Complaint

  Date:05/11/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In the beginning of April of this year Biolife opened a new center in *********. After my.first donation on April 5th I went into donate and had passed the vitals and was waiting to get a booth to actually donate. While waiting I asked for some crackers while waiting since I hadn't ate and was asked about of questions by a.staff member all for asking for crackers. So I was deferred for the night and talked to with the gm **** and was told he would pay me a lousy 20$ which i was supposed to make $130 that night, and extend my promotion status so I could still get the new donor bonus even after it expired which it expired may 1st. I have tried numerous times to donate without success and when I try reaching out to **** to get my new donor status I'm told he isn't there or won't get the message and won't call Me back so I would like some helping resolving the issue