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Business Profile

Online Retailer

Soothe Relieve

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Reviews

Customer Review Ratings

1.06

Average of 72 Customer Reviews

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Review Details

  • Dora W

    Date: 03/12/2024

    I ordered one pair of socks to try, but was billed for 4 pairs of older models, and 4 pairs of newer models of socks through Paypal. Also, they set it up as automatic payment which I never authorized. They sent the socks for me to pay the shipment, which I refused. Therefore the socks were returned to them. I have not been reimbursed. They changed their name to ************** The ethics of this company is totally wrong.

    Soothe Relieve

    Date: 03/13/2024

    Hello ****,

    We regret the inconvenience you've faced with our company and extend our apologies.

    Your feedback is highly appreciated, as it aids ** in striving for better service. We are pleased to inform you that we already successfully processed a refund to your payment method. We commend your proactive approach to seeking a resolution, and we stand ready to assist you further if required. If you could, we would greatly appreciate it if you could update your review to reflect this positive resolution.

    Your insights are invaluable, and we are committed to improving our customer experience.

  • Cornelia B

    Date: 02/28/2024

    Total scam! I ordered one pair and they ended up charging me for 3 pairs and I've had no luck getting any answers from them Exactly as many others have experienced

    Soothe Relieve

    Date: 02/29/2024

    Hello ********,

    We regret the inconvenience you've faced with our company and extend our apologies. Your feedback is highly appreciated, as it aids ** in striving for better service.

    We are pleased to inform you that we already successfully processed a refund to your payment method. We commend your proactive approach to seeking a resolution, and we stand ready to assist you further if required.

    Your insights are invaluable, and we are committed to improving our customer experience.

  • Laura T

    Date: 02/24/2024

    Soothe Relieve is a company that is run by criminals. They know exactly what they are doing. I had the same experience as most of the other customers who have written to the Better Business Bureau. I am furious that ******** allows this corrupt company to advertise on their website. I stupidly ordered one pair of their neuropathy socks from them last Sunday. I immediately knew that I had been scammed. I saw my credit card receipt for $100.86, and I cancelled my credit card. The company lists no phone number on their website. They did, however, text me a receipt, using a fake phone number. I could not text them back, and I could not call them. I did send them at least 10 emails on Sunday, stating what was going to happen. They have already issued a refund to try to appease me. However, my next move is probably going to be notifying the **** I hate internet scammers.

    Soothe Relieve

    Date: 02/26/2024

    Hello *****,

    We deeply regret the negative experience you've had with our company.

    We apologize for any inconvenience this may have caused you and appreciate your constructive feedback and your proactive approach to resolving the issue, as it provides valuable insights for us to enhance our services.

    We already investigated this issue and I'm pleased to inform you that we already successfully processed a full refund for your order and has been credited back to your original payment method.

    Your dedication to ensuring a resolution is a testament to your commitment, and we are here to assist you further if needed.

    Thank you for sharing your feedback, and we are continuously working to improve our customer experience.

  • Karen D

    Date: 02/24/2024

    This company is a scam with a tricky website. I got stuck with five pairs of socks that are truly c*** They are so small and poorly made I would never give them to the person I got them for. I wanted one pair and their website is deceiving and I ended up with five pairs. I hope the BBB does something about these scam artists

    Soothe Relieve

    Date: 02/26/2024

    Hello *****,

    We regret the inconvenience you've faced with our company and extend our apologies.

    Your feedback is highly appreciated, as it aids ** in striving for better service. We are pleased to inform you that we already successfully processed a refund to your payment method.

    We commend your proactive approach to seeking a resolution, and we stand ready to assist you further if required.

    Your insights are invaluable, and we are committed to improving our customer experience.

  • Karen S

    Date: 02/16/2024

    I have severe neuropathy as the result of chemo therapy. Spent over $140 on 7 pair of socks. Tried on one pair and it didn't fit. Went through their return process as instructed. Sent them tracking info. They received the package on Feb 5th. After multiple emails, in which they sent me the same boilerplate each time, I received an email that said they are refunding $73.62. This is absolutely absurd. DO NOT DO BUSINESS WITH THIS COMPANY! I wish I could leave 0 ornegative stars.

    Soothe Relieve

    Date: 02/19/2024

    Hello *****,

    We regret the inconvenience you've faced with our company and extend our apologies.

    Your feedback is highly appreciated, as it aids ** in striving for better service.We are pleased to inform you that we already successfully processed a refund to your payment method. We commend your proactive approach to seeking a resolution, and we stand ready to assist you further if required.

    Your insights are invaluable, and we are committed to improving our customer experience.

  • JoAnn G.

    Date: 02/14/2024

    It is impossible to get any results with this company. I cancelled 2 orders within 5 minutes of the order and got a confirmation of my request. They still sent them with my other order via the post office and I had to pay an additional cost of $51.70 for delivery and then another $44.12 to return them. None of this is my fault. I have now been charged $193.21 for one order and $83.67 for the 2nd order that I Cancelled. They need to accountable for all of this. Please look into this. Unfortunately I cannot give them any stars but you can't submit this form without leaving 1 star.Thanks ************************

    Soothe Relieve

    Date: 02/16/2024

    Hello *****,

    We regret the inconvenience you've faced with our company and extend our apologies. Your feedback is highly appreciated, as it aids ** in striving for better service.

    We are pleased to inform you that we already successfully processed a refund to your payment method. We commend your proactive approach to seeking a resolution, and we stand ready to assist you further if required.

    Your insights are invaluable, and we are committed to improving our customer experience.

  • Chris E

    Date: 02/10/2024

    Ordered only one pair of socks, and was charged for 5!They give a complete run around for returns! Scam

    Soothe Relieve

    Date: 02/12/2024

    Hello *****,

    We apologize for the inconvenience this may have caused you.

    We understand your concern and value your business with us. In order to assist you promptly, could you please provide the order details such as name, email address and order number. This will help us investigate the matter thoroughly and ensure a swift resolution to meet your needs.

    Thank you for your cooperation, and we look forward to resolving this for you.

  • Dan Z

    Date: 02/06/2024

    These socks are terrible. Very weak compression and very uncomfortable as well. *********************. They make it very hard to get a refund as well.

    Soothe Relieve

    Date: 02/07/2024

    Hello ***,

    We regret the inconvenience you've faced with our company and extend our apologies.

    Your feedback is highly appreciated, as it aids ** in striving for better service. We are pleased to inform you that we already successfully processed a refund to your payment method.

    We commend your proactive approach to seeking a resolution, and we stand ready to assist you further if required. If you could, we would greatly appreciate it if you could update your review to reflect this positive resolution.

    Your insights are invaluable, and we are committed to improving our customer experience.

  • Susan T

    Date: 02/05/2024

    I cant use these socks. I tried to cancel the order 10 minutes after I placed it. I sent them 3 or 4 emails to cancel with no response. They sent them anyway. I want to return them and get a credit on my credit card. They wont give me a return address and they have no phone number This is a SCAM. I am reporting them to the BBB. I am not letting them off the hook I want m money back!!!

    Soothe Relieve

    Date: 03/21/2024

    Hello *****,

    We regret the inconvenience you've faced with our company and extend our apologies.

    Your feedback is highly appreciated, as it aids ** in striving for better service. We are pleased to inform you that we already successfully processed a refund to your payment method. We commend your proactive approach to seeking a resolution, and we stand ready to assist you further if required.

    Your insights are invaluable, and we are committed to improving our customer experience.

  • Ray S

    Date: 01/26/2024

    We cancelled our order with in 1/2 an hour of ordering and they still proceed to charge us and sent the order. We were not aware we were being billed in ** funds, no where does it state that. Very difficult for them to stop. We are very frustrated and these people must be stopped.

    Soothe Relieve

    Date: 01/29/2024

    Hello ***,

    We deeply regret the negative experience you've had with our company. We apologize for any inconvenience this may have caused you and appreciate your constructive feedback and your proactive approach to resolving the issue, as it provides valuable insights for us to enhance our services. We already investigated this issue and I'm pleased to inform you that we already successfully processed a full refund for your order and has been credited back to your original payment method.

    Your dedication to ensuring a resolution is a testament to your commitment, and we are here to assist you further if needed. If you could, we would greatly appreciate it if you could update your review to reflect this positive resolution

    Thank you for sharing your feedback, and we are continuously working to improve our customer experience.


Soothe Relieve is NOT a BBB Accredited Business.

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