We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Online Retailer

Soothe Relieve

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 240 total complaints in the last 3 years.
  • 183 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/29/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Saw advertising in ******. Ordered 1 pair of socks and was charged for 4 after going through several screens on website to decline offer or still went through. Sent in email within 12 hours to cancel order and received a reply from ***** with customer service order will be cancelled. Just received email order was processed and not cancelled. Not a nice company to do business with.

    Business Response

    Date: 07/30/2025

    Dear ******,

    We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring. 

    We already investigated this issue and I'm pleased to inform you that we already successfully processed a full refund for your order and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution. However, as a token of our appreciation for your patience and understanding, we would like you to keep the items as a complimentary gift from us.

    Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.

    If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at *********************************************************************

    Customer Answer

    Date: 07/30/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** ****

  • Initial Complaint

    Date:07/28/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 7/25 I entered an order for socks $42.44 On 7/26 order confirmation included additional items for $42.44+$64.62+$36.21 and the same three amounts were charged to my credit card.On 7/26 I wrote an email to the company pointing out the mistake and asking to be credited the overcharges. The answer was that the order could not be changed since it had already been effectuated. The same answer has since then been given.On 7/28 I received a "tracking information" giving an estimated delivery date as 8/17. Three weeks after they claimed that the order had gone out. Still they are saying today that they that I owe the entire ********** is obvious that this company had set out from the beginning to skin me.

    Business Response

    Date: 07/29/2025

    Dear ****,

    We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring. 

    We already investigated this issue and I'm pleased to inform you that we already successfully processed a full refund for your order and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution. However, as a token of our appreciation for your patience and understanding, we would like you to keep the items as a complimentary gift from us.

    Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.

    If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at *********************************************************************

    Customer Answer

    Date: 07/31/2025

    Yes please ********. BBB was, as in my past, very helpful. You speak softly and carry a big stick.

    Many thanks,


  • Initial Complaint

    Date:07/26/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered just one pr of sooth relieve socks to try them out. The company tried to suggest more and more items, i said no. Then when they showed my total, it was for 4 pr at a price i believe was shown as *****. I feel this is unfair and I was not sent a confirmation thus have no way to contact them.

    Business Response

    Date: 07/28/2025

    Hello *********,

    We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring.

    We already investigated this issue and I'm pleased to inform you that we already successfully processed a full refund for your order and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution. However, as a token of our appreciation for your patience and understanding, we would like you to keep the items as a complimentary gift from us.

    Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.

    If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at *********************************************************************

  • Initial Complaint

    Date:07/25/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 2 pairs of SoothReleive socks for $60.73 AUD and got charged an additional $59.37 AUD for an extra 3 pairs that I did not order. No confirmation email was sent, so I did not know who to contact. I have since found exactly the same socks on ****** for $7.90 AUD for 2 pairs. I think the site I bought the socks from is a total ripoff and should be put out of business

    Business Response

    Date: 07/28/2025

    Hi ***,

    We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring.

    We already investigated this issue and I'm pleased to inform you that we already successfully processed a full refund for your order on the (Date) and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution. However, as a token of our appreciation for your patience and understanding, we would like you to keep the items as a complimentary gift from us.

    Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.

    If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at *********************************************************************

  • Initial Complaint

    Date:07/24/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    7.24.2025 i ordered 1 pair got charged for that pair $15,87.than I got charged again $60,91 additional. Iam not ok with that..I would like a refund for the $60 ,9q if that is not possible I cancel the whole order.i only want the 1 pair if that's how you do business it's very poor to get money from retired people.i hope we can resolve this. Thank you.

    Business Response

    Date: 07/28/2025

    Hi *********,

    We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring.

    We already investigated this issue and I'm pleased to inform you that we already successfully processed a full refund for your order and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution. However, as a token of our appreciation for your patience and understanding, we would like you to keep the items as a complimentary gift from us.

    Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.

    If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at *********************************************************************

  • Initial Complaint

    Date:07/23/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a pair of socks on June 1 - they charged me for one pair and an upsell as they called it for 4 extra pairs which I did not authorize.the package was delivered to my building on June 10.I was out of the country and notified them on July 1 ( when I returned ) that the sock did not work for me and that I wanted a refund for all . They gave me a song and dance about only getting 50% back and I could order more if I wanted - almost as if AI was in charge of these returns ??. I insisted that I wanted a refund and they gave me return instructions . I was sick and could not get to the post office to obtain a tracking number until July 14 when I sent them and paid $11.95 for a tracking envelope . They then said that I had exceeded the 30day return window so I would get nothing back - despite the fact that I sent all 5 pairs back . This is such a poor way to treat a customer and its no wonder that they have so many complaints . I wish I had read about their company before ordering ! I never would have !!! Thank you - it would be great to obtain a refund !

    Business Response

    Date: 07/24/2025

    Hello *********,

    We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring.

    We already investigated this issue and I'm pleased to inform you that we already successfully processed a full refund for your order and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution. However, as a token of our appreciation for your patience and understanding, we would like you to keep the items as a complimentary gift from us.

    Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.

    If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at *********************************************************************

  • Initial Complaint

    Date:07/21/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered one pair of compression socks and they charged my for 5 pairs plus some sort of replacement protection Who gets sock protection?No return phone number and it states you can cancel anytime within 12 hours I cancelled in 12 minutes

    Business Response

    Date: 07/22/2025

    Hi ****,

    We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring.

    We already investigated this issue and I'm pleased to inform you that we already successfully processed a full refund for your order and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution. However, as a token of our appreciation for your patience and understanding, we would like you to keep the items as a complimentary gift from us.

    Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.

    If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at *********************************************************************

  • Initial Complaint

    Date:07/16/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was on a website yesterday just looking at things and for some reason sooth relief sent me two messages stating day deducted two different amounts out of my account and said that I placed two orders which I did not and the only way I can contact them as email and they just keep sending me emails not you know. Ive told him right away to that I denied that I ordered them to cancel it and return my money and they just keep sending me promotional deals and all this stuff. I just want my money returned.

    Business Response

    Date: 07/17/2025

    Hello *****,

    We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring.

    We already investigated this issue and I'm pleased to inform you that we already successfully processed a full refund for your order and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution. However, as a token of our appreciation for your patience and understanding, we would like you to keep the items as a complimentary gift from us.

    Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.

    If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at *********************************************************************


  • Initial Complaint

    Date:07/11/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered 1 pair of socks and they changed my order to 5 pair. I contacted them to get a refund. They told me to ship them to ***********************************************************. I had to pay for shipping. They are at a Mail Drop and never picked them up. I have not received a refund nor will they answer my emails.

    Business Response

    Date: 07/14/2025

    Dear ****,

    We apologize for the inconvenience this may have caused you. We understand your concern and value your business with us.

    Upon full review of your complaint and our records, we are unable to find an order ID with the email and name you provided. Please provide the email address that this order was placed with along with the order ID. Once that information is provided and we can locate the order, this will help us investigate the matter thoroughly and ensure a swift resolution to meet your needs.

    Thank you for your cooperation, and we look forward to resolving this for you. If you have any further questions or concerns, please do not hesitate to reach out to us at *********************************************************************

    Customer Answer

    Date: 07/14/2025

     
    Complaint: 23588241

    I am rejecting this response because: this is the same response they gave me before. when I would give them the information they ask for they wouldn't answer me. I sent numerous emails to them with no response. The **** told me their return address is a mail drop that they use and do not pickup the returns. the post office said the package arrived at the address but is not being picked up.

     

     

     



    Sincerely,

    **** ****

    Customer Answer

    Date: 07/23/2025

    I forgot to add order number which is 5399101571280

    Customer Answer

    Date: 07/23/2025

    *****************

    Business Response

    Date: 07/28/2025

    Hi ****,

    We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring.

    We already investigated this issue and I'm pleased to inform you that we already successfully processed a full refund for your order and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution. However, as a token of our appreciation for your patience and understanding, we would like you to keep the items as a complimentary gift from us.

    Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.

    If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at *********************************************************************

  • Initial Complaint

    Date:07/09/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered 1 pair of socks. Went through a bunch of misleading screens to try and upgrade my order but declined. Then the order automatically submitted without my approval and 4 additional pairs of socks and other merchandise was added. Not contact to cancel order and had to fill out yet another form. There web site is very poorly designed and misleading do not order from them.

    Business Response

    Date: 07/10/2025

    Dear ***,

    We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring. 

    We already investigated this issue and I'm pleased to inform you that we already successfully processed a full refund for your order and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution. However, as a token of our appreciation for your patience and understanding, we would like you to keep the items as a complimentary gift from us.

    Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.

    If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at *********************************************************************

Soothe Relieve is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.