Reviews

Review Details

• Review fromKim A

  Date: 09/06/2025

  1 star
  BEWARE On 8/25/25 @ 9:06am est. I ordered two pair of socks for $38.91. When the order was complete I noticed there were 3 additional pairs of socks added to my order for a total of $76.27. I reached out to cancel the additional socks within a minute or so. I got a reply @ 9:11am est. that my request had been received. Unfortunately, after several emails back and forth the order was not canceled because it had been processed and shipped according to *****. Ironically on 8/28 they sent me an email, see below to upsell me on another product that would be ADDED to my order "that was already processed and shipped" but my order could NOT be canceled.Thu, Aug 28, 9:01AM to me Hi,I'm *******, the person behind the product you just bought. Now, you're getting something extra from us.All because you became a customer. And we value our customers. A lot.If you have ever experienced knee or back pain, you may find this extremely useful.This product is from our premium line. It's been purchased by *******+ people in the ** alone.Why? Because this product can:quickly and naturally relieve pain improve blood flow, resulting in less swelling in the affected area If you want an easy-to-use pain relief that can be used whenever, and wherever, this is the right product. It has no nasty side effects and is way cheaper than the alternatives (especially with your personalized discount) It will work ideally with your SoothRelieve Compression Socks. It's like pairing coffee with a ************'s not your regular pain relief product, trust me.If you are interested in having it in your medical cabinet, I will apply a one-time 70% complimentary discount and we will also ship it together with your SoothRelieve ******** fees for shipping.I ordered in all sincerity and WAS looking forward to receiving my product.I feel this company is very DECEPTIVE.

  Soothe Relieve

  Date: 09/08/2025

  Hello ***,

  We deeply regret the negative experience you've had with our company. We apologize for any inconvenience this may have caused you and appreciate your constructive feedback and your proactive approach to resolving the issue, as it provides valuable insights for us to enhance our services. Your dedication to ensuring a resolution is a testament to your commitment, and we are here to assist you further if needed. Thank you for sharing your feedback, and we are continuously working to improve our customer experience.
  
  

• Review fromRon F.

  Date: 09/06/2025

  1 star
  Bad sizing,poor quality, bad refund policy and poor customer service. This company should be investigated.

  Soothe Relieve

  Date: 09/17/2025

  Hello ***,

  We deeply regret the negative experience you've had with our company. We apologize for any inconvenience this may have caused you and appreciate your constructive feedback and your proactive approach to resolving the issue, as it provides valuable insights for us to enhance our services. Your dedication to ensuring a resolution is a testament to your commitment, and we are here to assist you further if needed.

  Thank you for sharing your feedback, and we are continuously working to improve our customer experience.
  

• Review fromR. R.

  Date: 08/25/2025

  1 star
  My wife recently purchased a pair of compression socks from this company. The total price was to be $15.72. When she received their confirmation email there was an additional charge of $23.89 for a second pair of socks that she did not order. When I checked our bank account, both amounts were taken out. She has contacted their customer service and is waiting for a call back. Ive read many other reviews citing the same type of things.

  Soothe Relieve

  Date: 08/26/2025

  Hello ***,

  We deeply regret the negative experience you've had with our company. We apologize for any inconvenience this may have caused you and appreciate your constructive feedback and your proactive approach to resolving the issue, as it provides valuable insights for us to enhance our services. Your dedication to ensuring a resolution is a testament to your commitment, and we are here to assist you further if needed.

  Thank you for sharing your feedback, and we are continuously working to improve our customer experience.
  

  R. R.

  Date: 08/30/2025

  My wife has done everything your company has asked of her including providing her email address and confirmation number. She then received an email from your company about 5 days ago asking her to confirm her identity to verify that she was who she said she was. She did that yet your company has yet to try and resolve her issue. I cant believe you add items and charge people for items they did not order but from reading the many reviews and complaints its obvious that you do. Whats more is that we havent received the items that she did and did not purchase and has received not email with updates on her order that was placed on 8/25

• Review fromS. B.

  Date: 08/22/2025

  1 star
  The same story as everybody else. Ordered one pair, they added 4 more. Tried to cancel order within minutes of placing but company would not. I refused delivery and e-mailed return tracking number to them. Received message saying I did not follow correct return procedure so no refund would be issued. Now I am being charged for socks that I don't have. I am contesting charge with credit card company. This company is a complete and total rip off. If I could I would leave a zero star review

  Soothe Relieve

  Date: 08/24/2025

  Hello ******,

  We deeply regret the negative experience you've had with our company. We apologize for any inconvenience this may have caused you and appreciate your constructive feedback and your proactive approach to resolving the issue, as it provides valuable insights for us to enhance our services. Your dedication to ensuring a resolution is a testament to your commitment, and we are here to assist you further if needed.

  Thank you for sharing your feedback, and we are continuously working to improve our customer experience.
  

  S. B.

  Date: 08/27/2025

  How about a refund

• Review fromTony J

  Date: 07/31/2025

  1 star
  Ordered one item. The company added and charged triple without my authorization. Tried to cancel immediately. Website would not allow cancellation.Repeatedly tried to cancel, but received notice that it was too late to cancel as the product had been shipped. Cancelled payment through credit card company. This ******************** based company is engaged in fraudulent operationsBewareAFJ

  Soothe Relieve

  Date: 08/04/2025

  Hello,

  We deeply regret the negative experience you've had with our company. We apologize for any inconvenience this may have caused you and appreciate your constructive feedback and your proactive approach to resolving the issue, as it provides valuable insights for us to enhance our services. Your dedication to ensuring a resolution is a testament to your commitment, and we are here to assist you further if needed.

  Thank you for sharing your feedback, and we are continuously working to improve our customer experience.
  

• Review fromRoger G

  Date: 06/27/2025

  1 star
  Like many others, I ordered few pairs of socks. They added more and charged me more without my authorization. I have disputed the charge on my credit card. I don't expect sooth relieve to do anything honorable about my complaint or any others.

• Review fromM. L.

  Date: 06/07/2025

  1 star
  Not a good company Placed the order for one pr of socks and they added 4 more...the bill was over $80.00.Immediately contacted the company and got no answers for 1 day, then they said the order was already processed and there was nothing I could do about it.Tried contacting them many times for a return label...but no response.Unfair business practices.

  Soothe Relieve

  Date: 06/10/2025

  Hello ******,

  We deeply regret the negative experience you've had with our company. We apologize for any inconvenience this may have caused you and appreciate your constructive feedback and your proactive approach to resolving the issue, as it provides valuable insights for us to enhance our services. Your dedication to ensuring a resolution is a testament to your commitment, and we are here to assist you further if needed.

  Thank you for sharing your feedback, and we are continuously working to improve our customer experience.
  

  M. L.

  Date: 06/13/2025

  After many emails, trying to settle this problem...the company finally reached out to me and corrected the mistake and credited the money that was charged. I am still waiting to return the merchandise as I was unable to get a return label.I was compensated and I am glad to report that they did correct the problem.Thank you

• Review fromJohn B

  Date: 05/29/2025

  1 star
  SoothRelieve's sales tactics and customer service practices are predatory and I want to share my experience to warn others. I've been recovering from plantar fasciitis, a slow process that recently improved with steroid shots. My wife saw an ad for SoothRelieve compression socks, claiming to help with the condition, so despite my skepticism, I decided to try a pair The online purchasing process was deceptive and incredibly frustrating. After adding one pair of socks to my cart, I was hit with a barrage of upsells and upgrades, forcing me to decline around six times before reaching checkout. The initial price for one pair was an exorbitant $17.00, including shipping a complete rip-off. Despite this, I proceeded. However, upon redirecting to ******, the total inexplicably jumped to $79.40. Before I could react, ****** approved the charge.Furious, I immediately tried to cancel the order. My attempt to reduce it to one pair was futile, so I canceled the entire order. A customer service representative named ***** confirmed she found my order and would cancel it, but noted the email address on the order was incorrect. She sent a confirmation email, which I received the next day, requesting I reply with the correct email for cancellation. I promptly did so. To my disbelief, she later replied, stating it was too late the order had already shipped ************ is focused on deception. This entire ordeal felt like a blatant scam. SoothRelieve seems solely focused on extracting money from customers with no regard for satisfaction or repeat business. Almost immediately after this debacle, When I contacted ***** about returning the socks, she offered a 50% refund and suggested I keep the socks without returning them. While tempting, I refused to give SoothRelieve another nickel given their shady practices. I mentioned the better offers I'd received, hoping for a more attractive resolution, but she flatly refused and provided return instructions.

  Soothe Relieve

  Date: 06/02/2025

  Hello ****,

  We sincerely apologize for the less-than-ideal experience you've had with our company. Your feedback is important, and we value your input as it helps us make improvements. We're grateful for your proactive approach to finding a solution, and we're here to assist you further if necessary.

  Thank you for sharing your thoughts, and rest assured that we are dedicated to enhancing our customer experience.

• Review fromMary W

  Date: 05/29/2025

  1 star
  Please do not buy SOOTH RELIEVE socks !!! I tried to buy one pair and was charged for 8 pairs !!!! I told them I didn't order that many and they told me I won't be billed for them but they lied !!! Not only did they charge me ...they charged TWICE on my credit card !!! I hate scammers and they are

  Soothe Relieve

  Date: 06/03/2025

  Hello ****,

  We deeply regret the negative experience you've had with our company. We apologize for any inconvenience this may have caused you and appreciate your constructive feedback and your proactive approach to resolving the issue, as it provides valuable insights for us to enhance our services. Your dedication to ensuring a resolution is a testament to your commitment, and we are here to assist you further if needed.

  Thank you for sharing your feedback, and we are continuously working to improve our customer experience.
  
  

• Review fromBob K

  Date: 04/19/2025

  1 star
  Over charged with unordered items. Tried to correct, but response was vague &unsatisfactory. Ad was devious & pooly designed. ******** applied to get Buyer confused & buy more products. Cancelled order & charges. Scam suspect !BK

  Soothe Relieve

  Date: 04/22/2025

  Hello,

  We deeply regret the negative experience you've had with our company. We apologize for any inconvenience this may have caused you and appreciate your constructive feedback and your proactive approach to resolving the issue, as it provides valuable insights for us to enhance our services. Your dedication to ensuring a resolution is a testament to your commitment, and we are here to assist you further if needed.

  Thank you for sharing your feedback, and we are continuously working to improve our customer experience.