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Business Profile

Online Retailer

Soothe Relieve

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Reviews

Customer Review Ratings

1.06

Average of 72 Customer Reviews

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Review Details

  • Shirley M

    Date: 10/07/2023

    I ordered 1 pair for $17.95 and $5.95 was offered a second pair for 1/2 price and no additional shipping.Moments later my bank chimed with a charge of $60.91. Second later another charge for $39.95. What a scam. I immediately cancelled the order, only to be shuffled around and told its already processed. Cant be cancelled. I received them on September 19. 2023 and shipped them back unopened via *** on September 22,2023. Paid $21.83 to have them shipped and signed for. They received them and was signed for on September 26,2023.Ive had 28 different emails to and from them and still havent received my refund. I keep getting a message that says they hope Im enjoying my socks, are you wearing the right shoes and on and on. I will take this to the bank on Monday and dispute the charge.

    Soothe Relieve

    Date: 12/28/2023

    Hello *******

    We deeply regret the negative experience you've had with our company. We apologize for any inconvenience this may have caused you and appreciate your constructive feedback and your proactive approach to resolving the issue, as it provides valuable insights for us to enhance our services. We already investigated this issue and we are pleased to inform you that we already successfully processed a full refund for your order has been credited back to your original payment method.

    Your dedication to ensuring a resolution is a testament to your commitment, and we are here to assist you further if needed. If you could, we would greatly appreciate it if you could update your review to reflect this positive resolution.

    Thank you for sharing your feedback, and we are continuously working to improve our customer experience.


  • Carolyn W

    Date: 09/15/2023

    I ordered online 1 pr of their SootheRelieve socks and was charged for 5 pr. I was surprised to receive 5 pr in the mail and the size was much smaller than presented on their order form. It has been a real hassle and many emails to return these unopened socks. They keep offering me discounts on my charges if I will keep the socks and do not return them. I will have to pay for the shipping costs for receiving them and for returning them but it will still be less expensive to do that than pay the $76.86 charges they've made on my credit card if I get the credit at all. I keep telling myself not to order anything advertised on ******** as it always turns into a hassle to try to get credit for inferior products.

    Soothe Relieve

    Date: 12/28/2023

    Hello *******

    We would like to express our sincere apologies for the challenges you encountered with our company. Your feedback is a valuable resource for us as we continuously work to improve our services. We commend your proactive efforts in finding a solution, and we're here to provide further assistance as needed. We are pleased to inform you that we already successfully processed a refund to your payment method. If you could, we would greatly appreciate it if you could update your review to reflect this positive resolution.

    Thank you for sharing your thoughts, and please know that we are dedicated to enhancing the overall customer experience.

Soothe Relieve is NOT a BBB Accredited Business.

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