Reviews

Review Details

• Review fromCindy M

  Date: 12/16/2023

  1 star
  Do not ever order from this company. If you need to ask for a refund, they will not refund your money. They have stolen $60.91 from me.

  Soothe Relieve

  Date: 12/28/2023

  Hello *****

  We regret the inconvenience you've faced with our company and extend our apologies. Your feedback is highly appreciated, as it aids ** in striving for better service. We are pleased to inform you that we already successfully credited a refund to your payment method. If you could, we would greatly appreciate it if you could update your review to reflect this positive resolution. We commend your proactive approach to seeking a resolution, and we stand ready to assist you further if required. 

  Your insights are invaluable, and we are committed to improving our customer experience.

  
  

• Review fromDean R

  Date: 12/12/2023

  1 star
  Their sizing information is inadequate. Socks don't fit and return policy stinks

  Soothe Relieve

  Date: 12/28/2023

  Hello ****

  We sincerely apologize for the less-than-ideal experience you've had with our company. Your feedback is important, and we value your input as it helps us make improvements. We're grateful for your proactive approach to finding a solution, and we're here to assist you further if necessary. We are pleased to inform you that we already successfully processed a refund to your payment method. If you could, we would greatly appreciate it if you could update your review to reflect this positive resolution.

  Thank you for sharing your thoughts, and rest assured that we are dedicated to enhancing our customer experience.

• Review fromGraham B

  Date: 11/13/2023

  5 stars
  Before I bought these socks my feet would keep me up through the night with a stinging sensation that sometimes was very uncomfortable Now I sleep through the night with the odd sensation but overall these socks have improved my sleeping habits immensely Thank you Sooth Relive ??????

  Soothe Relieve

  Date: 12/28/2023

  Hello ******

  Thank you so much for taking the time to leave such positive review with us. We're thrilled to hear about your positive experience with us. Your feedback is incredibly valuable to us, and we're delighted to have met your expectations. We strive to provide excellent product, and it's customers like you that motivate us to continue delivering the best. We truly appreciate your support and look forward to serving you again in the future!

• Review fromKay L

  Date: 11/13/2023

  1 star
  I'm not leaving a positive review on this product at all. I have a pair from another company but these, although they are the same size, I can't even get on my feet. I did struggle with them to get one pair on but literally had to cut them off my feet. Then when I emailed the company yo return the remaining product, they didn't even respond.Very unhappy with the product and the company.*****************************

  Soothe Relieve

  Date: 12/28/2023

  Hello ***

  We deeply regret the negative experience you've had with our company. We apologize for any inconvenience this may have caused you and appreciate your constructive feedback and your proactive approach to resolving the issue, as it provides valuable insights for us to enhance our services. We already investigated this issue and I'm pleased to inform you that we already successfully processed a full refund for your order and has been credited back to your original payment method. 

  Your dedication to ensuring a resolution is a testament to your commitment, and we are here to assist you further if needed. If you could, we would greatly appreciate it if you could update your review to reflect this positive resolution.

  Thank you for sharing your feedback, and we are continuously working to improve our customer experience.

  
  

• Review fromAnnie S

  Date: 11/07/2023

  1 star
  Please don't buy from them. They do not have **************** and their products are not good quality

  Soothe Relieve

  Date: 12/28/2023

  *********************

  We apologize for the inconvenience this may have caused you. We understand your concern and value your business with us. In order to assist you promptly, could you please provide the order details such as name, email address and order number. This will help us investigate the matter thoroughly and ensure a swift resolution to meet your needs.

  Thank you for your cooperation, and we look forward to resolving this for you.

• Review fromJim H

  Date: 10/31/2023

  1 star
  As many other dissatisfied customers Im also waiting on a refund and getting the run-around since early September. Size large socks will not fit my **** size foot. There is not a larger size. I returned as instructed but have no refund yet. Disgusted! Why do I purchase things advertised on ********* UGG.

  Soothe Relieve

  Date: 12/28/2023

  Hello ***

  We deeply regret the negative experience you've had with our company. We apologize for any inconvenience this may have caused you and appreciate your constructive feedback and your proactive approach to resolving the issue, as it provides valuable insights for us to enhance our services. We already investigated this issue and we are pleased to inform you that we already successfully processed a full refund for your order and has been credited back to your original payment method.Your dedication to ensuring a resolution is a testament to your commitment, and we are here to assist you further if needed. If you could, we would greatly appreciate it if you could update your review to reflect this positive resolution.

  Thank you for sharing your feedback, and we are continuously working to improve our customer experience.

  
  

• Review fromSherry G

  Date: 10/20/2023

  1 star
  Double charged for order. Does not honor what was posted as refund policy. No phone number. Complaints submitted via email were repetitious hog wash designed to delay the "return" until customer is past posted return date limits.In reading the posts below, I do not need to continue. This is the same story. I had no option not to accept the order. The post office stuffed it in the mail box for me to discover later in the day.The same ad continued to pop up on ********* Every time it did, I posted a comment about charges and not not ordering refunds. They even attempted to counter my post. The ads stopped popping up after I continued to give them poor reviews.

  Soothe Relieve

  Date: 12/28/2023

  Hello ******

  We apologize for the inconvenience this may have caused you. We understand your concern and value your business with us.In order to assist you promptly, could you please provide the order details such as name, email address and order number. This will help us investigate the matter thoroughly and ensure a swift resolution to meet your needs.

  Thank you for your cooperation, and we look forward to resolving this for you.

• Review fromSteve R

  Date: 10/18/2023

  1 star
  Ordered a 4 pack of socks that were delivered. Their website says large fits up to size 15. I have a size 12 foot and these come nowhere near fitting. Returned them and I show deliver confirmation they were received. No I just am getting the run around saying they didnt get them so cannot issue a refund. Beware these people are horrible to work with and basically unethical. Detailed records sent to credit card company along with dispute of the charge.

  Soothe Relieve

  Date: 12/28/2023

  Hello *****

  We apologize for the inconvenience this may have caused you. We understand your concern and value your business with us. In order to assist you promptly, could you please provide the order details such as name, email address and order number. This will help us investigate the matter thoroughly and ensure a swift resolution to meet your needs.

  Thank you for your cooperation, and we look forward to resolving this for you.

• Review fromChristine T

  Date: 10/17/2023

  1 star
  Misleading when when ordering you only want to order one pair and they end up giving you six or seven pairs for over $100 I didn't order $100 worth of ***** no longer want them to give me a hard time about giving getting my money back and sending the product back to them and keep offering me 30% off I'm not taking that I want my full refund I don't want the product

  Soothe Relieve

  Date: 12/28/2023

  Hello *********

  We deeply regret the negative experience you've had with our company. We apologize for any inconvenience this may have caused you and appreciate your constructive feedback and your proactive approach to resolving the issue, as it provides valuable insights for us to enhance our services. We already investigated this issue and we are pleased to inform you that we already successfully processed a full refund for your order and has been credited back to your original payment method.

  Your dedication to ensuring a resolution is a testament to your commitment, and we are here to assist you further if needed. If you could, we would greatly appreciate it if you could update your review to reflect this positive resolution.

  Thank you for sharing your feedback, and we are continuously working to improve our customer experience.

  
  

• Review fromEdward W

  Date: 10/12/2023

  1 star
  Just like **************'s review, I ordered 1 pair for ***** and moments later my card was charged $60.91 and $39.95 on 24 September. I immediately contacted them and tried to cancel the order, only to be told it was already processing and could not be cancelled. Through various emails back in forth, I was offered a 30% refund, then a 40% refund and finally a 50% refund if I kept the socks. I turned all these down and requested a 100% refund. The socks showed up at the post office on 29 September where I refused delivery and they were returned and received back on at SoothRelieve on 30September. As of 10 October they still refuse to do a refund.

  Soothe Relieve

  Date: 12/28/2023

  Hello ******

  We deeply regret the negative experience you've had with our company. We apologize for any inconvenience this may have caused you and appreciate your constructive feedback and your proactive approach to resolving the issue, as it provides valuable insights for us to enhance our services. We already investigated this issue and we are pleased to inform you that we already successfully processed a full refund for your order and has been credited back to your original payment method.

  Your dedication to ensuring a resolution is a testament to your commitment, and we are here to assist you further if needed. If you could, we would greatly appreciate it if you could update your review to reflect this positive resolution.

  Thank you for sharing your feedback, and we are continuously working to improve our customer experience.