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Business Profile

Online Retailer

Soothe Relieve

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1.06

Average of 72 Customer Reviews

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Review Details

  • Jennifer M

    Date: 03/26/2025

    I wanted to try ONE pair of these socks. When I finally got through all the ******** between shopping and checking out, I immediately noticed that I was charged ***** for 5 pairs of socks instead of ***** for 1 pair. I immediately tried to cancel the order. I mean I tried 3 minutes later. They have no phone contact for customer service, only email. Their policy says if you submit a cancellation less than 12 hours after purchase, a refund is no problem. Well, much later in the day, (coincidentally, just over 12 hours later) I was informed that the order was processed and there was nothing they could do. Many emails later, they just stopped answering. The product finally arrived today. I will be attempting to return it for a refund unopened. Wish me luck. Im not too optimistic

    Soothe Relieve

    Date: 03/28/2025

    Hello ********,

    We deeply regret the negative experience you've had with our company and apologize for any inconvenience this may have caused. We appreciate your constructive feedback and your proactive approach to resolving the issue, as it provides valuable insights for us to enhance our services. Please know that our customer support team is already actively working on your case to ensure a swift resolution. Your commitment to finding a solution is greatly valued, and we are here to assist you further if needed.

    Thank you for sharing your feedback, and rest assured that we are continuously striving to improve our customer experience.

  • Ann S

    Date: 02/10/2025

    Horrible. Like a golf sock you could buy at *******. No elastic for compression. Too big around. Fits like sloppy sock. I think it is junk and a total waste of money.

    Soothe Relieve

    Date: 02/12/2025

    Hello ***,

    We sincerely apologize for the less-than-ideal experience you've had with our company. Your feedback is important, and we value your input as it helps us make improvements. We're grateful for your proactive approach to finding a solution, and we're here to assist you further if necessary.

    Thank you for sharing your thoughts, and rest assured that we are dedicated to enhancing our customer experience.

  • Sandy Trosper

    Date: 02/03/2025

    Ordered 1 pair to try for my husband on 12/30/24. When I hung up from ordering I immediately looked at my bank ************** card records and saw this company charged me for FOUR pair and charged me $60.91 !! Immediately called them and was told the order could not be cancelled as it was already processed & sent in the matter of less that 5 min, it was too late! The pkg arrived - my husband cannot begin to get his foot into the sock and Im so dang mad that this company did this on purpose. Im on a very fixed ************* knew they made a mistake and didnt care. Plus they purposely complicate any communication with them. I hope the BBB can find a way to push them into doing the right thing - refund me - Ill send these socks back, once I get my money returned. ***** *******

    Soothe Relieve

    Date: 02/05/2025

    Hello *****,

    We sincerely apologize for the less-than-ideal experience you've had with our company. Your feedback is crucial, and we truly value your input as it guides us in making improvements. Our customer support team is already actively working on this case to ensure it is resolved promptly and to your satisfaction. We're grateful for your proactive approach to finding a solution, and we're here to assist you further if needed.

    Thank you for sharing your thoughts, and please rest assured that we are committed to enhancing our customer experience.

    Sandy Trosper

    Date: 02/07/2025

    I pray your above comments are truthful and a resolution will be presented in a timely and satisfactory manner. Look forward to getting this solved very soon and a prompt refund.

  • Connie R

    Date: 12/10/2024

    Soothe Relievewhat a joke if you look at the page and decide what your going to pay withyou don't have to order they do it for you and start youi a subscription !!I have never seen how or why business's get a away with this but they did. Tried to cancel 3 hours after because i didn't order did what the directions said the next morning i received an emailthey were sorry but it was already sent to shipper???Don't order they are thief'sConnie R.

    Soothe Relieve

    Date: 12/11/2024

    Hello ******,

    We deeply regret the negative experience you've had with our company and apologize for any inconvenience this may have caused. We appreciate your constructive feedback and your proactive approach to resolving the issue, as it provides valuable insights for us to enhance our services. Please know that our customer support team is already actively working on your case to ensure a swift resolution. Your commitment to finding a solution is greatly valued, and we are here to assist you further if needed.

    Thank you for sharing your feedback, and rest assured that we are continuously striving to improve our customer experience.

  • S. A.

    Date: 12/04/2024

    Please don't buy this product. They don't care about a Standard of quality.Just purchase a reputable compression garment. ******This was the first washing of the socks.I inquired about a refund of the 3 pairs of sooth relive compression socks I recently ordered. I just washed them last evening and when I pulled the clothing and socks from the washer. The fibers of the socks were all entertwined with the clothing and they just kept unraveling. Three of the six socks are completely coming apart.*********This is the ridiculous response I received.**********Thank you for reaching out to us and I am sorry to learn about your concern. As indicated on our website, our washing instructions advise machine washing in cold water or gentle hand washing, followed by air drying for the socks. After review, we confirmed that the items were dispatched in optimal condition from our end. However, we understand your concerns regarding any damage incurred post-delivery. Regrettably, once the product is in your possession, any subsequent damage falls beyond our control. While we can't offer a refund or replacement in this case, please know that we value your feedback and will take it into consideration as we continue to improve our products.

    Soothe Relieve

    Date: 12/08/2024

    Hello *******,

    We deeply regret the negative experience you've had with our company and apologize for any inconvenience this may have caused. We appreciate your constructive feedback and your proactive approach to resolving the issue, as it provides valuable insights for us to enhance our services. Please know that our customer support team is already actively working on your case to ensure a swift resolution. Your commitment to finding a solution is greatly valued, and we are here to assist you further if needed.

    Thank you for sharing your feedback, and rest assured that we are continuously striving to improve our customer experience.

    S. A.

    Date: 12/09/2024

    So now you deeply regret the issues with your product. after basically telling me, I dont know how to wash something and insulting me. I would have happily accepted a replacement. now I just dont want people to make the same mistake I did and purchasing this product thinking that it was going to last several washings. This was the first washing on cold water with my husbands socks, underwear, and undershirts in my two year old machines delicate cycle. ( I wish you could see the pictures) I'm a working professional, hand washing compression socks is not an option for me. So my advice is buy the name brand, not the tiktok social media brand and save yourself some time and some money.

  • George D

    Date: 12/03/2024

    Finding this to be the pattern. Ordered one and then get an email response that I have 7 more without knowing until the reply email confirming my order. No phone number to call. I have contacted my credit card company and have to wait until payment is processed to dispute the order. I have sent emails to the company. Should have gone to ******. They have the same type of socks and then you are assured you get what you ordered with guarantee returns. I was looking for foot pain relief and instead I seemed to be getting a pain somewhere else from this company.

    Soothe Relieve

    Date: 12/04/2024

    Hello *****,

    We deeply regret the negative experience you've had with our company and apologize for any inconvenience this may have caused. We appreciate your constructive feedback and your proactive approach to resolving the issue, as it provides valuable insights for us to enhance our services. Please know that our customer support team is already actively working on your case to ensure a swift resolution. Your commitment to finding a solution is greatly valued, and we are here to assist you further if needed.

    Thank you for sharing your feedback, and rest assured that we are continuously striving to improve our customer experience.

  • C. B.

    Date: 11/30/2024

    Placed my order on 10/21/2024 2 months later still no socks , I have a tracking number but shows no movement, yet they continue to send emails wanting me to order more , this company is a scam

    Soothe Relieve

    Date: 12/02/2024

    Hello *******,

    We deeply regret the negative experience you've had with our company. We apologize for any inconvenience this may have caused you and appreciate your constructive feedback and your proactive approach to resolving the issue, as it provides valuable insights for us to enhance our services. Your dedication to ensuring a resolution is a testament to your commitment, and we are here to assist you further if needed.

    Thank you for sharing your feedback, and we are continuously working to improve our customer experience.

    C. B.

    Date: 12/04/2024

    Just please ship my order

  • Daniel B

    Date: 11/19/2024

    They're a one way operation, take tour money but can't get refunds, ****** takes the money for them and they can't get a refund either. I ordered 1 pair for $17.95 and they automatically added 4 more pair for $60.91, I ordered size "LARGE " and they sent me size "MEDIUM" which "DON'T FIT" I tried canceling order right away within minutes and ****** said the money already went to merchant. Now I'm fighting to get a REFUND..

    Soothe Relieve

    Date: 11/21/2024

    Hello ******,

    We deeply regret the negative experience you've had with our company. We apologize for any inconvenience this may have caused you and appreciate your constructive feedback and your proactive approach to resolving the issue, as it provides valuable insights for us to enhance our services. Your dedication to ensuring a resolution is a testament to your commitment, and we are here to assist you further if needed. Thank you for sharing your feedback, and we are continuously working to improve our customer experience.

  • Janice D

    Date: 11/07/2024

    I ordered 1-pair (as seen in most of the reviews here) they are charging me ***** + *****. This company is fraudulent and Im reporting them to the government agency that oversees fraud.

    Soothe Relieve

    Date: 11/08/2024

    Hello ******,

    We regret the inconvenience you've faced with our company and extend our apologies. Your feedback is highly appreciated, as it aids us in striving for better service. We are pleased to inform you that we already successfully processed a refund to your payment method. We commend your proactive approach to seeking a resolution, and we stand ready to assist you further if required. Your insights are invaluable, and we are committed to improving our customer experience.

  • Maxine F

    Date: 11/05/2024

    I wish I had checked this site. Soothe Relieve extorts you in so many ways. I ordered one pair, got charged for 4 more. I filled out a form to cancel my order within minutes. They still sent all 5 socks. There is no order summary before you pay so you are paying blind. All I got was smoke and mirrors when I tried to get the 4 socks removed. Extortion is the best way to describe my experience. I did not authorized the second order for 4 additional pairs. Once you select what you want, you need to refuse a number of additional items before you get to check out. The request forms disappear into some ether. Take pictures of all transaction, do you have proof you submitted forms. The whole thing is a circus. They have your money. Little recourse once you pay. Hopefully you pay only for what you order because you cant see what you are paying for until you have paid. Less than one star.

    Soothe Relieve

    Date: 11/06/2024

    Hello ******,

    We sincerely apologize for the less-than-ideal experience you've had with our company. Your feedback is important, and we value your input as it helps us make improvements. We're grateful for your proactive approach to finding a solution, and we're here to assist you further if necessary.

    Thank you for sharing your thoughts, and rest assured that we are dedicated to enhancing our customer experience.

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