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Business Profile

Online Retailer

Soothe Relieve

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Reviews

Customer Review Ratings

1.06

Average of 72 Customer Reviews

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Review Details

  • Jim J

    Date: 10/17/2024

    My experience was terrible. I ordered one pair. They informed me they were sending 8 pair and charged my card. By phone one hour later I was told it was too late to change the order but I could keep half of the 8 at a discount. The socks do not fit me well at all.
    Their customer service people are unwilling to help.
    I will never use this company again.

  • Daniel P

    Date: 10/05/2024

    I would like my money back. I contacted customer service 3 times to let them know that I do not want the order anymore. I told them that I want a full refund or to not charge me at all. I feel that I have been ignored, and that all they want is more money from customers. If I still do not get my full refund I will have to contact a lawyer or police. However, I hope BBB can help me through this. I need the money for something else. Also I contacted them 2 times in less than 2 hours for refund and return policy. It has been frustrating, irritating, and annoying matter. Please help me get my refund. I ordered one pair of socks and then they charged me for another 4 pair of socks that I did not select which was more expensive than I expected.

    Soothe Relieve

    Date: 10/07/2024

    Hello ******,

    We sincerely apologize for the less-than-ideal experience you've had with our company. Your feedback is crucial, and we truly value your input as it guides us in making improvements. Our customer support team is already actively working on this case to ensure it is resolved promptly and to your satisfaction. We're grateful for your proactive approach to finding a solution, and we're here to assist you further if needed.

    Thank you for sharing your thoughts, and please rest assured that we are committed to enhancing our customer experience.

  • Louis D

    Date: 09/25/2024

    Ordered a pair of their socks showing for the reduced price of $17.95 + $4.95 shipping. They charged me $60.91. On their site it said I could cancel the order prior to it being 6 hours old. Tried but they didn't respond until way later at night saying they couldn't because it was already processed to ship. B.S.!!! These people are click baiting people with deals they have no intention of honoring!

    Soothe Relieve

    Date: 09/30/2024

    Hello *****,

    We deeply regret the negative experience you've had with our company. We apologize for any inconvenience this may have caused you and appreciate your constructive feedback and your proactive approach to resolving the issue, as it provides valuable insights for us to enhance our services. Your dedication to ensuring a resolution is a testament to your commitment, and we are here to assist you further if needed.

    Thank you for sharing your feedback, and we are continuously working to improve our customer experience.

  • racquel w

    Date: 09/17/2024

    my order did not go through but they keep trying to charge my card and I to call my back to cancel my card thank god for fraud alert.

    Soothe Relieve

    Date: 09/18/2024

    Hello *******,

    We deeply regret the negative experience you've had with our company. We apologize for any inconvenience this may have caused you and appreciate your constructive feedback and your proactive approach to resolving the issue, as it provides valuable insights for us to enhance our services. Your dedication to ensuring a resolution is a testament to your commitment, and we are here to assist you further if needed.

    Thank you for sharing your feedback, and we are continuously working to improve our customer experience.

  • Tom R

    Date: 09/14/2024

    It is clear to me that this company is intentionally perpetuating continued fraud upon unwitting individuals.I have reported to the fraud department at ****.

    Soothe Relieve

    Date: 09/16/2024

    Hello ***,

    We sincerely apologize for the less-than-ideal experience you've had with our company. Your feedback is important, and we value your input as it helps us make improvements. We're grateful for your proactive approach to finding a solution, and we're here to assist you further if necessary. Thank you for sharing your thoughts, and rest assured that we are dedicated to enhancing our customer experience.

  • Julia L

    Date: 09/13/2024

    I tried to order 1 pair of socks this morning. When the confirmation arrived I had another 4 pairs of socks added on. Since there is no telephone number, I have been trying to cancel this order all day. All I get is a response to verify my email. I am really sorry that I didnt check BBB before ordering. What a scam!!

    Soothe Relieve

    Date: 09/16/2024

    Hello *****,

    We deeply regret the negative experience you've had with our company and apologize for any inconvenience this may have caused. We appreciate your constructive feedback and your proactive approach to resolving the issue, as it provides valuable insights for us to enhance our services. Please know that our customer support team is already actively working on your case to ensure a swift resolution. Your commitment to finding a solution is greatly valued, and we are here to assist you further if needed.

    Thank you for sharing your feedback, and rest assured that we are continuously striving to improve our customer experience.

  • BRENDA R

    Date: 09/08/2024

    this company is a scam! I ordered 1 pair of socks for $17.97 and received a charge on my credit card for $85 canadian. I cancelled the order within 1 hour of purchase when I received the order confirmation email. I have since been back and forth with them and they are offering 50% refund that I will not accept and they should have cancelled the entire order according to their policy of 6 hours.I have blockeed them as they keep soliciting other items.STAY AWAY FROM SOOTH RELIEF!!!!!!!

    Soothe Relieve

    Date: 09/09/2024

    Hello ******,

    We sincerely apologize for the less-than-ideal experience you've had with our company. Your feedback is crucial, and we truly value your input as it guides us in making improvements. Our customer support team is already actively working on this case to ensure it is resolved promptly and to your satisfaction. We're grateful for your proactive approach to finding a solution, and we're here to assist you further if needed.

    Thank you for sharing your thoughts, and please rest assured that we are committed to enhancing our customer experience.

  • Julia M

    Date: 08/20/2024

    I inadvertently (it seems) ordered the product twice a day apart. I have since then (July 7/24 )tried to get a response from the company by email several times and by completing their on line form for return. I have had absolutely no response. Interesting that Soothe Relieve can send me emails congratulating me on my purchase etc and offering help if I need it but that they do not respond when assistance is sought.August 20/24

    Soothe Relieve

    Date: 08/21/2024

    Hello *****,

    We deeply regret the negative experience you've had with our company.

    We apologize for any inconvenience this may have caused you and appreciate your constructive feedback and your proactive approach to resolving the issue, as it provides valuable insights for us to enhance our services. Your dedication to ensuring a resolution is a testament to your commitment, and we are here to assist you further if needed.

    Thank you for sharing your feedback, and we are continuously working to improve our customer experience.


  • Gary B

    Date: 08/13/2024

    Just ordered (today) what I thought was 3 pair of socks from Soothrelieve. Ended up with two charges, one charge for 3 at $50.91 and the other charge for 4 pair at $39.95. Never thought I hit an order button for the 4 additional pair. Your website is very tricky, intentionally so it appears. I would say it is deceptive for the average user. I submitted a request via email and we'll see what happens. Of course the website does not have a phone number. That is certainly a red flag that I should have caught. Seems any credible company would have a phone number for customer support listed. Buyer beware!! Hoping I get this resolved. I see why this company has a poor BBB rating. What a disservice to have organizations like this doing business in the great country that we live it. Shame on you. - **********

    Soothe Relieve

    Date: 08/15/2024

    Hello ****,

    We deeply regret the negative experience you've had with our company. We apologize for any inconvenience this may have caused you and appreciate your constructive feedback and your proactive approach to resolving the issue, as it provides valuable insights for us to enhance our services. Your dedication to ensuring a resolution is a testament to your commitment, and we are here to assist you further if needed.

    Thank you for sharing your feedback, and we are continuously working to improve our customer experience.

  • Janis W

    Date: 07/18/2024

    DONT ORDER FROM THIS COMPANY. THEY ARE A RIP OFF. I WAS INVESTIGATING INTO GETTING SOME SOX AND IT SAYS CONTINUE TO THE NEXT PAGE. I DIDNT GET A CHANCE TO FIND THE CORRECT SIZING AND IT REGISTERED MY HALF DONE ORDER. I WAS NOT SHOWN A TOTAL, INVOICE OR MONEY CONVERSION. NO CHANCE TO CHANGE OR ANY THING. THEN TRIED TO CANCEL THE UNAUTHORIZED ORDER AND NOTHING WORKS. JUST FORGET IT. THEN AFTER HOURS OF TRYING. THEY SAY IT'S TOO LATE. ALL DONE. ENJOY. TUFF LUCK. DO NOT ORDER WITH THIS RIPPOFF COMPANY . THAT'S HOW THEY HAVE SOLD SO MANY THAT THEY CLAIM. TRICKERY. SO NOW I AM GOING TO RECIEVE 6 PAIRS OF SOX I CANT WEAR, DONT WANT, PAID DOUBLE TO WHAT I EXPECTED. DO NOT DO IT

    Soothe Relieve

    Date: 07/22/2024

    Hello *****,

    We deeply regret the negative experience you've had with our company.

    We apologize for any inconvenience this may have caused you and appreciate your constructive feedback and your proactive approach to resolving the issue, as it provides valuable insights for us to enhance our services. Your dedication to ensuring a resolution is a testament to your commitment, and we are here to assist you further if needed.

    Thank you for sharing your feedback, and we are continuously working to improve our customer experience.

Soothe Relieve is NOT a BBB Accredited Business.

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