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Business Profile

Online Retailer

Soothe Relieve

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Reviews

Customer Review Ratings

1.06

Average of 72 Customer Reviews

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Review Details

  • Jay K

    Date: 07/12/2024

    I have contacted the business multiple times with little response I am seeking a full refund. I sent the product back with a tracking number like they suggested and it has been over a month and still no refund. I feel like Im getting the runaround

    Soothe Relieve

    Date: 07/15/2024

    Hello ***,

    We would like to express our sincere apologies for the challenges you encountered with our company.

    Your feedback is a valuable resource for us as we continuously work to improve our services. We commend your proactive efforts in finding a solution, and we're here to provide further assistance as needed.

    Thank you for sharing your thoughts, and please know that we are dedicated to enhancing the overall customer experience.

  • Iris G

    Date: 06/28/2024

    Charged for 6 pairs instead of 2. Today second charge. Report fraud on card

    Soothe Relieve

    Date: 07/01/2024

    Hello ****,

    We would like to express our sincere apologies for the challenges you encountered with our company.

    Your feedback is a valuable resource for us as we continuously work to improve our services. We commend your proactive efforts in finding a solution, and we're here to provide further assistance as needed.

    Thank you for sharing your thoughts, and please know that we are dedicated to enhancing the overall customer experience.

  • Nina S

    Date: 06/23/2024

    Never gave me a refund for the returned ************ was charged for 2 pairs when I only wanted one pair.Soothlife socks

    Soothe Relieve

    Date: 06/24/2024

    Hello ****,

    We deeply regret the negative experience you've had with our company.

    We apologize for any inconvenience this may have caused you and appreciate your constructive feedback and your proactive approach to resolving the issue, as it provides valuable insights for us to enhance our services. Your dedication to ensuring a resolution is a testament to your commitment, and we are here to assist you further if needed.

    Thank you for sharing your feedback, and we are continuously working to improve our customer experience.

  • Cindy I

    Date: 06/05/2024

    I recently placed an order with SoothRelieve. I ordered 1 pair of socks and was charged for 4 pairs. I did not order 4! I tried to cancel my order 1 hour after the order was placed. I didnt order 4 pairs. Then they tried to take more $ from my account! Thankfully my bank contacted me first! The company opened a ticket when I cancelled the order but sent me an email hours later saying congratulations and my order was successfully shipped. I see this is a common complaint with this company/website. Very disappointed.

    Soothe Relieve

    Date: 06/06/2024

    Hello *****,

    We sincerely apologize for the less-than-ideal experience you've had with our company.

    Your feedback is important, and we value your input as it helps us make improvements. We're grateful for your proactive approach to finding a solution, and we're here to assist you further if necessary.

    Thank you for sharing your thoughts, and rest assured that we are dedicated to enhancing our customer experience.

  • Alan J

    Date: 05/15/2024

    Misleading order form and billed for double of what I ordered . They don't deserve a positive rating. Obviously taking advantage of people with medical issues. How low can you go

    Soothe Relieve

    Date: 05/16/2024

    Hello ****,

    We deeply regret the negative experience you've had with our company.

    We apologize for any inconvenience this may have caused you and appreciate your constructive feedback and your proactive approach to resolving the issue, as it provides valuable insights for us to enhance our services. Your dedication to ensuring a resolution is a testament to your commitment, and we are here to assist you further you may reach us at ********************************** if needed.

    Thank you for sharing your feedback, and we are continuously working to improve our customer experience.


  • Sharlene B

    Date: 05/14/2024

    I wish I had read these reviews. I ordered 2 pair of Large socks because I wear a size 10 shoe and that's what their chart showed I should wear. The socks are HUGE...there is no compression whatsoever to my feet. They are extremely long and slouchy...they practically hang off my feet. When I wrote to them about my concerns...they gave me "tips"--such as "Try them on again with clean feet."My feet were clean and I could try them on 50 times...they would still be slouchy and loose with no compression whatsoever. The heel was positioned halfway up the back of my leg....and my toes were still engulfed with loose stretchy socks almost hiding them. Too big! They suggested I give them away to a relative---2 pair of socks that cost $40.There was no real solution to my dilemma.

    Soothe Relieve

    Date: 05/15/2024

    Hello ********,

    We sincerely apologize for the less-than-ideal experience you've had with our company.

    Your feedback is important, and we value your input as it helps us make improvements. We're grateful for your proactive approach to finding a solution, and we're here to assist you further if necessary, reach us at **********************************

    Thank you for sharing your thoughts, and rest assured that we are dedicated to enhancing our customer experience.

  • Kim T

    Date: 04/16/2024

    I wish I read these reviews, I ordered 1 pair of socks yesterday, paid using paypal and saw they charged me for 4 pairs. I immediately began an inquiry and asked for a credit. They stated through emails since it has been less than 6 hrs , a credit was possible. Then dead silence , no more emails which I thought was ok, a credit must be on its way, always the optimist ! Today I received an email , too late for a credit , because they are shipped. Another predatory online site has ripped off another trusting individual. I hope these socks do what they claim to do , somehow I doubt it. Another thing I noticed since using their site, I am getting spam texts! Also if you paid these vultures with paypal, please check your paypal account. Besides adding products on to my order, their online site also set me up as automatic payment status without my knowledge through my paypal account, so in future they could keep shipping and charging until I caught on! Thankfully, I investigated my paypal account and cancelled this fraudulent automatic payment status. I do not know how they do it but there are some very sophisticated cyper criminals , BEWARE !!!! Date of experience: April 14, 2024

    Soothe Relieve

    Date: 04/17/2024

    Hello ***,

    We deeply regret the negative experience you've had with our company.

    We apologize for any inconvenience this may have caused you and appreciate your constructive feedback and your proactive approach to resolving the issue, as it provides valuable insights for us to enhance our services. Your dedication to ensuring a resolution is a testament to your commitment, and we are here to assist you further if needed.

    Thank you for sharing your feedback, and we are continuously working to improve our customer experience.


  • Lori J

    Date: 04/05/2024

    I have been scammed like the other complaints. Mine was to order one pair of womens socks for $17 and some change and when I got to complete the order through all kinds of add-ons, they added four more pairs of socks which I didnt order making my total to be $62, I messaged the company saying I only wanted one pair and they said they were being shipped still being charged $62. Please help thank you.

  • Mary E

    Date: 04/01/2024

    Oh, how I wish I read all these reviews before I ordered..Ordered a set of 3 for a (supposed) discount. Ended up receiv*** the set of 3 plus another set of 4 which I did not order..Have been in constant contact with them and they insisted I did order the 2 sets, but finally offered a 40% refund on the set of 4. I know I did not order 7 pairs, and kept tell*** them so, but they would not acknowledge this.Ended up agree*** to this, as I was fed-up deal*** with all the to-*** and fro-***

    Soothe Relieve

    Date: 04/02/2024

    Hello ****,

    We deeply regret the negative experience you've had with our company.

    We apologize for any inconvenience this may have caused you and appreciate your constructive feedback and your proactive approach to resolving the issue, as it provides valuable insights for us to enhance our services. Your dedication to ensuring a resolution is a testament to your commitment, and we are here to assist you further if needed.

    Thank you for sharing your feedback, and we are continuously working to improve our customer experience.

  • Richard J

    Date: 03/28/2024

    My husband has ordered from this ** a couple times and was satisfied . Then one day he received a package of 6 pair of the socks that they sell and we DID NOT ORDER THESE! I have been in correspondence since 2/15/2024 and they always dance around my questions, they say it can take up to 30 days to process a return. I have my **** tracking info where they received the returned socks on 2/24/2024. Today again their last email says they cant process my request for a refund. NEVER HAVE THEY GIVEN ME A REASON WHY. Sad customer service!! Really sad as I scroll through other comments!

    Soothe Relieve

    Date: 03/29/2024

    Hello *****,

    We deeply regret the negative experience you've had with our company.

    We apologize for any inconvenience this may have caused you and appreciate your constructive feedback and your proactive approach to resolving the issue, as it provides valuable insights for us to enhance our services. We already investigated this issue and I'm pleased to inform you that we already successfully processed a full refund for your order and has been credited back to your original payment method.Your dedication to ensuring a resolution is a testament to your commitment, and we are here to assist you further if needed.

    Thank you for sharing your feedback, and we are continuously working to improve our customer experience.

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