Reviews
This profile includes reviews for Hibu Inc's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 321 Customer Reviews
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Review fromKevin I
Date: 02/11/2025
5 starsWe worked with ******** ******** with Hibu, she was very easy to work with and we appreciate all the help she has given us. Thank you for your hard work ********.
Hibu Inc
Date: 02/14/2025
Thank you so much for your feedback about ********. Well send this on to them. Have a great day!Review fromBonnie F
Date: 02/06/2025
5 stars******* ********** provided great service and attentiveness to our needs. She was flexible and informative and made onboarding easy and seemless. We are looking forward to a long and successfule relationship with Hibu and *******.Hibu Inc
Date: 02/11/2025
Thank you so much for your feedback about *******. Well send this on to them. Have a great day!Review fromChristopher T
Date: 02/05/2025
5 stars***** is an expert at helping clients! Great Job! Thank you!Hibu Inc
Date: 02/10/2025
Thank you so much for your feedback about *****. Well send this on to them. Have a great day!Review fromAllison B
Date: 02/05/2025
5 starsWe have loved working with ******. She has been so kind and helpful, and has always been willing to answer any questions we have.Hibu Inc
Date: 02/06/2025
Thank you so much for your feedback about ******. Well send this on to them. Have a great day!Review fromJill S
Date: 01/31/2025
5 starsWe have had nothing but a positive experience with **************************** account manager, *** *. She keeps us up to date on things we need to know, is always helping us find better ways to highlight & enhance our businesses profile. She is very responsive to anything we need. **** SHibu Inc
Date: 02/03/2025
Were thrilled youve had a positive experience! Thank you so much for sharing. Have a great day!Review fromSelina W
Date: 01/27/2025
1 starunfortunately its not working for us. **** is great but we having received any leads from the ads.Hibu Inc
Date: 02/03/2025
Thank you for speaking with us regarding your concerns. We understand that you were concerned about our ability to fulfill our promises. On 09/23/24 when you agreed to the advertising, a SOW (Statement of Work) was emailed to you that listed the expected results of the program. After a thorough review, we found that your products have exceeded expectations. The Social ads averaged ****** impressions and over 81 clicks per month, which exceeded the expected results of 40 website clicks. Based on that information, we have found all your concerns to be in order and have emailed you with a direct number and email,should you have further questions or concerns.Review fromcarolyn b
Date: 01/22/2025
1 starI am writing to express my profound disappointment with the handling of our ongoing concerns over the past 18 months. The responses we have received from Hibu have been dismissive, unhelpful, and, at times, unprofessional. Implying that our issues are insignificant, nonexistent, or untraceable suggests either a lack of concern or competenceboth of which are unacceptable.On or around November 5, 2024, we discovered that the phone number listed on our website was not functioning, with callers receiving a message stating the number was no longer in service. This marks the second occurrence of such an issue. Previously, we explicitly requested that no tracking number be added to our website, instructing that calls be routed directly to our primary phone number. However, contrary to our explicit instructions, a tracking number was again added.After reporting the issue, a customer service representative reviewed the recordings, confirmed the problem, and eventually removed the incorrect number, redirecting calls to our actual phone number. While the issue was ultimately corrected, it caused significant disruption to our operations.These errors have happened 2 other times during the 18 months and has disrupted our operations and undermined our confidence in Hibus ability to manage our online presence effectively. Other incidents we did our best to work through them with HIBU Past incidents included the websites contact number directed calls to the wrong party.Form submissions that were erroneously sent to customers instead of our business.These errors have disrupted our operations and undermined our confidence in Hibus ability to manage our online presence effectively. These outages had a direct and adverse impact on our business, resulting in lost opportunities and revenue. Over the past 18 months, we have paid Hibu approximately $24000, and since nov 5 we have paid other companies another ****** to fix hibus errors.Review fromApril R
Date: 01/22/2025
5 starsIf I ever need anything, ******* is always very helpful.Hibu Inc
Date: 01/27/2025
Thank you so much for the awesome review! It really does mean a lot. Don't hesitate to let us know if you need anything from us in the future.Review fromDoug D
Date: 01/22/2025
5 starsLooks like a lot of these negative reviews are from people expecting a new website or new business to start to flourish in 6 months? I'd be mad too, based on some of the dollar amounts posted. Dropping $2-$8K and sitting back waiting for the customers to role in is a horrible plan. What business are some of these people involved in? A website is complementary to most businesses, to be used as ************* need to talk to the right rep. *** need to call ******** ********. She's based out of *****For the past 20 of my 28 years of owning a boat repair business, I've avoided advertising, relying mostly on word-of-mouth. Believe it or not, I used to hand write addresses on flyers to send to past customers the first 10 years! I'm older than ****** folks. Back then, I dreaded dealing with yellow pages reps--there was no reliable way to measure ROI, yet the costs kept climbing year after year. However, with increasing competition, I realized it was time to step up and improve my online presence. Marketing and advertising aren't self-taught skills--you need the help of a professional if you want professional results. ******** ******** has been absolutely instrumental in helping me make this transition. Her diligence and expertise have brought my business's online presence up to today's standards, and the results have been fantastic. We revamped my website about six months ago, and I can confidently say I've seen a solid return on my investment since then. Now I actually look forward to talking with my marketing rep **Hibu Inc
Date: 01/27/2025
Thank you so much for your feedback regarding ********! Well send this on to them, were sure theyll be glad to know. Have a great day!Review fromMax M
Date: 01/20/2025
5 starsHibu and our account manager **** ******** have done a great job redesigning our website and helping us advertise for the first time. They communicate well and explain how the various options in advertising would best benefit our business.Hibu Inc
Date: 01/23/2025
Thank you so much for your feedback regarding **** ********! Well send this on to them, were sure theyll be glad to know. Have a great day!
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